My daughter received treatment at the Parham Rd location under the care of Dr Horsey.... While the experience was pleasant during the time of treatment, today I received the most disgusting display of professionalism - post care. My daughter received a regular retainer after treatment however with her being 12 at the time she lost it!! I went back to Horsey and it was suggested to go with the permanent retainer as an alternative to her "losing it" again. I paid the $250.00 fee and the permanent retainer was placed. I was told that day, she should continue to wear the tray retainer at nights for a week and we went on our way..... fast forward 6 months later- I started noticing my daughter was beginning to form a gap, I called Horsey and came in for a visit. I was told she needed to have a 8 month treatment plan because the retainer broke and it would cost me additional money. I explained to them that I have a permanent retainer myself for well over 10 years and I haven't had an issue with mines nor have my teeth moved as I don't wear my tray at night ( this was one of the excuses I was told - my daughter was the wear the tray every night) I asked to have someone look into this issue because I didn't think it was fair to spend an additional substantial amount of money after spending well over 5k for the treatment. At this point the Dr and nurses in the back were very professional and understood my concerns. I spoke with a young lady at the front of the office, she identified herself as the "office manager, or office coordinator", I explained my situation to her and off the bat she said "it's my responsibility to make sure my child is wearing her retainer " I explained to her that I was told the permanent retainer should've fixed any issues and we were only instructed to wear it for a week. This young lady was at times combative, rolled her eyes at me and was very dismissive. She even had the nerve to lie and say I received the retainer for free, she quickly back tracked after I said I could show my receipt that I paid for it. At this point I have reserved a consult with another orthodontist, I'd rather spend the additional money elsewhere than to give it to this business. read more

Still great, just wanted to give props to Victoria! I don't always get her but when I do she's friendly, funny & professional!

Staff is exceptional here. Dr. Horsey very personable and engaging. I recommend anyone in the RVA area to come here for orthodontic care.

I'd recommend this practice to anyone who wants to improve their teeth. The staff at Horsey is professional, friendly and polite. Dr Horsey is a top notch dentist and I'm extremely happy I chose this business. read more

The quality of the services are going down. My 13 year old daughter was asked on her braces removal appointment to make a decision instead of asking her mom. She got very nervous how can she make decision if her braces should or shouldn't be removed and apparently Dr Horsey is too busy to see the patients. really bad experience never going to refer anyone. read more

As an adult getting braces I was self concious about a bunch of metal being the first thing people noticed, but after my consultation with Dr. Horsey I was convinced that Incognito braces were the way to go. Over the next couple of years I watched my smile transform and I got to know his great staff. Tara and Katie made every adjustment painless and always approached each appointment with a smile. When it waa all done I had the smile I always wanted. Now my 8 year old daughter needs an orthodontic intervention so my next so was Horsey Orthodontics and we were not disappointed. The staff has been great and they quickly alleviated her fears. One again this process getting started was quick and easy. read more

Horsey Orthodontics is the greatest. Efficient, quality, friendly and thorough service. The staff are phenomenal and I am so pleased with the progress. I would strongly recommend them and hope you will come experience orthodontist care...the HORSEY WAY!! read more

Horsey Orthodontics - Dr.Horsey &Lyric - Orthodontists Near Me - Richmond, Virginia

Dr. Horsey and his team are absolutely AMAZING! When I first went in for a consultation, I met with Melissa and Dr. Horsey himself to discuss the best braces option for me. I wanted to get braces what weren't too noticeable (I was in undergrad at the time). We were able to make an appointment soon after to get the braces on. They explained everything really well to me and provided everything i needed in order to keep my braces clean and hygienic. I have to say, Tara is my FAVORITE technician! She is always in such a great mood and super friendly. I finally got my braces off and it feels and looks AMAZING! I'm so glad I chose to go to Horsey Orthodontics! You guys are awesome! read more

The white leather seating in the luxury waiting room should be your first clue that the office isn't geared for children. The one staff member Abby, is the best thing the office has. We had numerous problems with hardware falling off and the staff insisted it was my young child's fault, to the point of her no longer feeling she could eat anything. Dr. Horsey has no compassion and only places blame on the patients never once stops to say maybe he or his staff made an error. They publish evening hours but are never available. read more

Recently changed their appointment structure - used to be able to schedule appointments around my work schedule. Was informed that my child's braces can ONLY be removed at 8:30 am (my workday starts at 9 am). I now have to choose between the braces coming off or potentially losing my job because (according to my employer) there's "no reason I should need to take additional time off since I have afternoons free." read more

Dr.horsey and his team are so nice and friendly. Whenever i see dr.horsey he has a special smile and he talks really friendly. I been going there for 2 years. Getting ready for braces off surgery first. They take pride in what they do. The ladies there are the cheerleaders and dr.horsey is the coach since he tells them what to do.He does like how all his patients the same regardless. I pick them since i like how there right near me. I started the treatment senior year at northstar off of sharder road. Perfect location. If you go to good dentist like i do dr.finely parker off hermitage i reccomend her too.They know each other. Now that is team work. read more

I have been through my share of dental office, but I must say, this office has been the best experience! From the genuine hello from the sweetest receptionist, to the tender care and guidance from Dr. Horsey and his clinical staff. Obviously this is my first orthodontic experience, but I am extremely thrilled I found them. Extremely lucky as well. I highly recommend Dr. Horsey and his wonderful staff. read more

Dr. Horsey and his team go to great lengths to ensure your comfort. You can tell they care and take the time to listen if any concerns arise. The office is comfortable and modern and doesn't feel cold like a hospital or clinic. The technology they offer make treatment comfortable. I was able to get braces that no one can see. Also, my children have started treatment and I am confident they are receiving the best options out there. If you're looking for a high tech orthodontist or you're looking for a discrete way to straighten teeth, I do recommend Dr. Horsey and his team. read more

Had a few issues with hardware falling off between visits. I was denied treatment after missing a few payments due to loss of income. Had to seek care elsewhere after being a patient for more than a year. Front desk person was always friendly. Other staff not as pleasant. read more

I had a great experience with horsey Orthadontics. Abbie was great with my daughter during our consultation. She explained the images and X-rays taken of my mouth to my daughter while she waited for her turn. Dr. Horsey was also friendly and engaged us both well. I decided to begin my treatment and I can honestly say I have no complaints. read more

Our son received braces in January and it's been a great experience so far. Both my husband and I had adult braces so we can relate to some of the temporary discomfort and eating behavior changes required. (Braces are a commitment!) Dr. Horsey and his entire staff set our son's expectations on what his accountabilities were and how to take care of his teeth and his braces, which we really appreciated. And we felt as if our expectations were clear as well. After talking with several orthodontists in RVA, we know we made the right decision. read more

I was excited about the removal of my braces Feb 2016. Once the swelling of my gums went down I noticed that there were spaces and I still have a slight over bite. I have spoken with Dr. Horsey and he just continues to tighten up my retainer and suggested I wear it all day. It has been 8 months and I still have the spaces in addition to that it is very uncomfortable to try to talk at work with a retainer in my mouth. I have gotten 2 other opinions and both orthodontics agreed that there was an over bite and I would need braces again. I suggested permanent retainers because my daughter got them when she completed her treatment with Dr. Villa's office. I wish I would have used Dr. Villa. My daughter's case was worse than mine but she got better results. If I want treatment from another orthodontics it is going to cost me about $3000.00. I have also moved out of Richmond and I live over a hour away from the office. This is a nightmare. I wouldn't recommend this office to at all. read more

I love love love the staff and Dr. Horsey! they are so pleasant and sweet! I have not had a problem since my dentist recommended them to me. I have been nothing but a wonderful success with this office. The atmosphere is so professional and happy. They seem to take joy in your future smile. You get no complaints from me. Try them for yourself. read more