I had to have a tooth removed, which is never an enjoyable experience, but I'm so grate for Dr. Nicki Sparks, hygienist Brittany and assistant Mimi for making the process as smooth and stress-free as possible! From start to finish, they made sure I was 100% comfortable, and at no point did I feel any discomfort. I was bracing myself for pain and swelling after the procedure, but to my surprise, I felt fantastic! I am genuinely excited to move forward with my implant and get my new tooth placed. Thank you all for the exceptional care. Also, shout out to Tracy for calling to check on me! read more

I paid my bill, then after about a month I received a bill for $10. I have called several times to get that charge removed, but I always get their voice mail and I leave a message. They keep adding $10 per month for nothing. I'm never going back. read more

They care for our entire family. Braces, invisiline, root canals, cleaning, broken implant from 20+ years ago, they do it all. The staff is amazing, the Docs are all top notch. We love Dr Byrd!!! Dr Monacell is the best in the game. Dolorius is one of the many hygienists on staff, my 12 yr old loves her to pieces. Thanks to the whole crew, we really do appreciate you! read more

Midlothian Family Dentistry is absolutely wonderful!! They take their time with you & do an excellent job of cleaning uour teeth & whatever you may need done. The hygienist's are fantastic & the Dentist's can not be beat!! Thank you Midlothian Family Dentistry for all you do & for being excellent!! read more

I have a great deal of anxiety when it comes to the dentist and did tons of research before settling on this practice and I am glad I did. My first visit was during a pandemic so of course things are different but the atmosphere is very welcoming and so is all the staff. The hygienist walked me through everything she was doing and I felt completely at ease. Dr. Sina is fantastic and listened to all of my concerns! I could not be more happy with them and their help! read more

Great first impressions. I tend to make or break my feelings on going to a new place on first impressions. Highly recommend Dr. Christafakes. He went out of his way to make my time there as comfortable as I could be given the pain I came in for. We haven't chosen a family dentist place just yet as we are relatively new to the area but I'm happy to say that Midlothian family dentistry will now fill that gap. read more

Nice setting. Probably a great dentistry. Yet had my appointment canceled on me for not showing up 20 minutes before my first visit. Being a first responder I scheduled my appointment after shift and told them that I would be coming after my shift. They originally they said that was ok. I was right on time for my original appointment time and almost through my new patient paperwork. Yet the gentleman I met at the front was real rude and said the would not work with me. Before I left the parking lot I already had an appointment elsewhere that seems a lot more welcoming for new patients. read more

If you are looking for a good dentist to make dentures look elsewhere. I had doctor Sorrenson make mine and after 2 months I received my new dentures. I went home with them and I could not chew with them. I was told to come in for an adjustment. They got them to the point that they did not hurt my mouth but still could not chew my food. I went in for many adjustments. Finally realized that the bite was not aligned. The upper and lower were off set. So now after having these for over 5 months they say the will start over and make me another set. So after six more weeks I get another set. That set fit much better but the color was incorrect. He told me if I wantd the color that I was supposed to get I would have to pay for another set. I told him I was dissatisfied with the dentures. So he told me to give him both sets of dentures right then and he would issue a refund. So I left his office with no teeth and had to wait 4 months to get the refund. I went to a Aspen dental and had new dentures in 3 weeks. The fit was perfect at half the price. Needless to say I will not be going back to Midlothian Family Dentistry. read more

First of all the good. It is a clean facility with friendly staff. My son has been very happy with the dentistry there. Now the bad......and frustratingly bad. It seems to be a trend with this place. The billing department is either inept or lazy. Every medical and dental clinic I have ever used will get a procedure pre-authorized by the insurance. My son (on my insurance) was quoted roughly $250. After the procedure was finished he was informed the insurance wasn't covering any of it. Total billed amount is roughly $1300. As it is my insurance, I call and discover Midlothian Family Dentistry never called the insurance to pre-authorize the procedure. The insurance information he provided literally has the number to call and I got through within 2 minutes of calling. I had an answer within 5 minutes. So when I bring that to the businesses attention, they explain that the insurance takes six weeks to get pre-authorization and they generally refer them to a sheet for the clinic to decipher themselves. This is false and the insurance company has people available for calls during business hours. In short, quality care, business practices are substandard and bordering on negligence. read more

I have been going here for years and have never had any problems. The staff is always kind and caring. All the dentists have been really great as well. read more

8 hours ago Dont recomend I made appointment to have a tooth pulled and was told they didnt have time to pull it and charged me $130 for doing nothing read more

Billing department told me 06/20 that a issue with my bill was resolved. Today 03/02/21 without any other notification I was told my insurance was denied. This is the most unprofessional and unethical business I have ever experienced. My wife's family have always used them until now. read more

Visited Dr. Sorenson's office for the first time today. Very nice office, super friendly staff. Dr. Sorenson answered all of our questions and gave us a sound plan for future visits. Looking forward to returning. read more

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Over the past few visits, I started feeling taken advantage of - my final visit was when I was coerced into coming into a "consultation" after a routine cleaning where I had to make a separate appointment to discuss issues with the doctor. I was told all of my old fillings would need to be replaced due to decay and several other "shadows" would need to be addressed as well. Then the subject of sedation was brought up as well as whether I wanted to divide the procedure into several one-hour visits, or just one day-long event where I would be on sedation the whole time. I felt like this was overkill when nothing had been mentioned during my previous cleaning at all and I immediately scheduled an appointment at a new dentist. Their x-rays show no decay, no "shadows," no problem areas at ALL - just some possible wear from teeth grinding in my sleep (which I was NEVER told before), and I was released with a clean bill of health. Midlothian Family Dentistry is a well-oiled machine and their hygienist are amazing, but I wouldn't trust the doctors. They either want your money or to practice their skills on your perfectly good teeth! No thank you! read more

DO NOT GO HERE - this office is definitely going down hill!! If you miss an appointment, you are charged, and if you don't confirm the appointment in THEIR time frame, they cancel it without letting you know. I've been a patient for years and NEVER missed an appointment but since I was out of town and couldn't confirm on time, they canceled my appointment without even letting me know. Luckily it was a check up - I can do that anywhere, so that's what I'm going to do!! BEWARE OF THIS OFFICE!!! read more

Only positives. Had sedation for an extraction. No problems, and the fee was exactly what i understood it would be.

As good as it gets is an understatement. I call this my dental so. I have great results with no pain afterwards or during a procedure. Dr. Monacell explains everything and makes direct eye contact. The other staff smiles a lot. I never fear the dental experience I am about to have at this office. Thanks guys...you're the best. read more

I don't have enough good things to say about this practice, it's doctors and it's staff. Let's start with the staff that greets you when you walk in, they are awesome! Very welcoming and comforting. The office is very clean and makes you feel comfortable. The dental assistant that initially assigned me was AWESOME! She was very personable and cared about her patients. She took the time to get to know me and was very patient with me. Dr. Crocker- the dentist- is one of a kind. For someone with (I am sure) thousands of patients he really makes you feel like you are his top priority. He gets to know you and doesn't judge you for being an almost 30 year old grown woman who is afraid of needles. He made me feel like my irrational fear wasn't so irrational. He was very patient and for that I am eternally grateful. The patient coordinator, Lyndell, was an absolute pleasure to work with. She was very thorough and went through everything I needed to know for my procedure. I don't remember a thing about my procedure, but I know I was very well taken care of. They even let me play my choice in music during the procedure. 10/10 would recommend. read more

LOVE this dental office. Super friendly and caring staff. They have the newest technology, x-rays are super easy.

Hello, The only reason I am going this practice a 2 stars is because the office is so clean and "fancy". Be aware of how "fancy" it is though. You might be able to watch the "Today Show" and your kids can watch cartoons but you're paying for it! I have two children and I'm 40 years old. They tried to tell me that my kids had cavities (my 4 year old!) and that I needed 4 crowns. As you can see it would only make sense to get another opinion, so I asked my sons orthodontist who I should go to and we made an appointment for a check up. NEITHER of my children had cavities and none of my 4 teach needed crowns. I'm shocked this practice has so many stars...it's very friendly I will give them that but now I know why. They're doing more than checking your teeth they're trying to "sell" you on dental care you don't need. Just be very careful and don't put off getting a second opinion. read more

Watch out for sneaky bill practices! They totally ran my child's bill up to my dental insurance maximum by putting in the more expensive fillings instead of basic filings that I was expecting. No one ever asked me and I just assumed it was the basic silver fillings, not the more expensive white looking fillings. I would have never chosen those fillings for my teenager because they don't last nearly as long as the regular ones do plus they are way more expensive! The Dentist even wanted to refer my teen to the surgeon in their office to pull her wisdom teeth that weren't even completely formed yet! My insurance benefits are totally maxed out for the year and I'm stuck with a huge bill even after paying a deposit! I will never, ever refer anyone or come back, ever. Beware! read more

I had not been to the dentist in years (probably about 11) and was quite anxious to go back and start dealing with some dental problems. Midlothian Family was soo incredibly nice. The first appointment they looked at your teeth, took x-rays and identified problem areas. The second appointment was devoted to explaining your treatment plan. The services are not cheap (though I required a lot of work). For my first major dental surgery and procedure--they were thorough, made sure I was comfortable and friendly. I would highly recommend them. read more

You all have NO IDEA how much I LOVE Midlothian Famiy Dentistry. They have truly become a part of my life and of my family. Let me illustrate how much. I unfortunately lost my mother in March of this year. When I was making calls to my loved ones to share the bad news, one of the FIRST calls I made was to Dr. Monacell at MFD. They were beyond kind to me during my bereavement and really showed me at that moment how much they cared about ME as a PERSON; not as a patient but as a PERSON! I consider Dr. Monacell (Doc) to be not only my dentist, but my friend. I used to have such trepidation about going to the dentist. I no longer am anxious about it and I actually look forward to it. This dentist office is THE BEST. I know that they care about me as a patient, but more importantly as A PERSON. I love going there. The atmosphere is friendly and welcoming. The staff is world class and they treat the patients with respect and kindness. As soon as you walk in, you feel relaxed. I am a proponent of sedation dentistry to people like me that are anxious about dental visits. It is the best experience. Imagine going in and coming out and having NO MEMORY of what procedure was done. Sounds too good to be true, but it is true. I am thankful for sedation dentistry and thankful for such caring dentists as the ones at MFD. I am SO GLAD to call Dr. Monacel MY DENTIST. He is fantastic. I can't say enough about Midlothian Family Dentistry. You must go and try them out. They treat YOU like you matter. I have gotten a LOT of work done there and my mouth has never felt or looked better. I get compliments on my white smile constantly and I am recognized in public due to my participation in their commercial. I VOLUNTEERED to tell people about them because this dental practice saved my smile and changed my entire life!! I refer tons of people here and all of them LOVE them just as much as I do. I see that some people don't understand the VALUE of having your dental professionals recommend work that is going to make your life better (hence the 4 "1 star" ratings). If you don't have a dentist that is telling you what you should consider doing, then you don't have a very good dentist. How can someone be ANGRY at a dentist office for recommending DENTAL WORK?? That is beyond silly. :-) Someone like me that has had a trepidation about the dentist since I was a kid, would benefit in going here. They are caring and they are focused on YOU as a patient. If I could review them again I would and I would give them 10 stars!! They are just awesome!! The customer service is TOP NOTCH and I am PROUD to say that when I call, the ENTIRE OFFICE knows who I am. They are in RELATIONSHIP with me and that makes a HUGE difference!! Bravo to all of you at MFD. Keep up the great work and I will see you in 2017!! You all really changed my life. read more

I took my 3 year old here for her very first check up and cleaning. I was so nervous. The staff was great!! Little one had a great time and I can not believe she let the dentist clean her teeth. She even got to pick out shades and a toy. If you have a small child this is a great place to take them. read more

I HATE the Dentist....so when a place I hate gets 5 stars it's because it because they are awesome... I have put off getting a root canal for 5 months because of this fear (yes, Ibuprofen is my friend). My mother dragged me into this place and I was greeted with smiles and nice ladies offering me tea, coffee, cookies and Nutrigrain bars. (I took the last apple cider pack). The Assistants were very nice and thorough and even gave me a new client gift (I love gifts!!). They had time to do my root canal that day but I had rescheduled for a later date. I was provided Nitrous Oxide (Laughing gas) to help with my anxiety, and baby was it the best thing ever. The procedure was painless and it if wasn't for the noise I almost could have went to sleep. (Yes sleep during a root canal- I am so serious!!!) My Dentist has the softest hands and was so gentle with me (We are married in my mind now!!) My root canal will cost a total of $900 out of pocket, but it's the best money ever spent. The place is very clean and nicely decorated. read more

Do you know who Kathryn Jacoby is? What is a Patient Account Specialist?. Well, if you owe any money to Midlothian Family Dentistry you will receive a letter "that your account is scheduled to be sent to [our] attorney in 5 business days". This is nothing less than unconscionable. Never have I ever received such a letter from a business. Interestingly, the rate I was quoted for my dental work was $8000.00. Yet, they jump the gun threatening legal action over a bill that is no more than 60 days past due for less than $100.00. read more

LOVE this office!!! Would recommend over any other office. The staff is very nice, helpful, and well trained.

My first visit was this week and I had the pleasure of seeing Dr. Sorenson and Brooke M. (hygienist) for the first time. I was nervous about what could be wrong but right away I was put at ease when she brought me back to the chair. Dr. Sorenson explained everything on what was happening to me and the options for fixing my issue was very minimal. With a doubt I will be back and recommend for all my friends and family to come here!!! They are the best!!! read more

Wednesday was my third and final attempt at getting my permanent crown (5th visit total when it was supposed to be 2). This has been THE WORST dental experience I've ever had. Please learn from my mistakes and GO LITERALLY ANYWHERE ELSE! If not, plan to lose money (over $900), faith, patience, numerous hours of work and fuel going back for temporary crowns that fall out every 3-4 days and break in your sleep so that you wake up to 3 pieces in your mouth, a permanent crown that admittedly wasn't made correctly so that you have to be fitted for another mold for another temp and another permanent crown not to mention, take even more time from work only to come in and be told that you're appointment is not for two days even though your appointment card reflects the very day you showed up! Then you'll have to ask your boss for yet another 2hrs off of work just two days later so that you can return when the 2nd permanent crown is in. The highlight at this point, was the smartmouth (not the term I would like to use) named Vanessa, that you get to speak to on the phone when you're frustrated that another temp crown fell out 3 days later and you absolutely can't waste more work hours to have it put in AGAIN before going in when the new perm crown arrives. You explain that you're not worried about the tooth shifting because there's no tooth behind it to keep it from shifting anyway... she feels that need to to tell you that "that's why it's called temporary and proceeds to give you the actual definition of the word! Seriously?! I went back two days later and did get the permanent crown. After being there an hour the dentist came in, file the crown down a little more to fit, told the hygienist to polish it before putting it in and that he, "had to go say hi to someone" and would be back in a few minutes. I was sitting there with my mouth wide open so that the cotton would keep the area dry for the crown installation. About 15 minutes later (after 2 other people came in looking for him) he came back in, joked about digging the the metal pick into my gums while getting the excess glue off ("some gum pain is good for the soul"). When he was done, I said that it was only good for HIS soul. He laughed, said I did well and left. How disrespectful. I have TMJ and rheumatoid arthritis in my jaw. It's painful to be open like that for no reason. Thank God it's all over with. I feel totally cheated out of money for this horrible experience. The simple fact that I missed 10 hours of work all together, for a root canal and crown, is disgusting. No one there cares about our time, our jobs or our health. We're clearly just dollar signs. It's really sad. I hope this has helped you in choosing your next dental office. This one should be avoided even if you have to get your child a Play-Doh dental kit. The tooth they make can only fall out as many times as one you would receive from MFD and it won't cost you nearly as much! read more

This is the worst place ever! Some of the dental hygienist's are not actual hygienist's with proper training. They have not even been to dental school! I found this out just a few months ago. Not to mention all of the infections I had due to their failure of making sure the crown fit properly and definitely not made right. In fact they put a chipped crown on my tooth and then tried to say they never saw that part even though it was on the X-ray that they put a chipped crown on my tooth. I had to go outside of them, see an AWESOME endodontist, have a root canal (due to their lack of competency), find a new AWESOME dentist, and pay again to have a new crown put on! Thank GOD the new dentist was nice enough to only charge half of what her cost is due to insurance already covering the first crown! I WOULD NOT TAKE MY WORST ENEMY HERE! They used to be good, but Dr. Sorensen's lack of decent staff and his lack of professional and accurate work, makes them horrible anymore! Definitely not recommend to ANYONE! P.S. Just to add, the tooth in question....NEVER NEEDED A CROWN IN THE FIRST PLACE! He ruined my tooth but thank GOD the new dentist fixed the issues and I finally have found an awesome dentist home. I wouldn't even give them ONE STAR but in order for me to leave the review, I had to pick at least one. HORRIBLE PLACE! read more