RUINED my husbands Birthday Weekend plans! These guys are unorganized, unprofessional, and…read moredishonest. Unless they can figure out a way to truly make it right, I would NOT recommend this company to anyone. We were excited to book their Aspen Meadow Retreat, and secured our July booking on June 1st after scoping out the area for a couple of weeks to find the perfect fit for our group. This is an area that generally books out months in advance in the peak summer and winter seasons, so we were very pleased that it was still available and had everything we needed. Our stay was confirmed and we reached out to our group to finalize plans--- which included family traveling from out of state and another party coming in from out of the country. Not to mention, we also have another family group who planned to celebrate in leavenworth with us, who booked another nearby vacation rental to accomodate their large party. On June 10 (10 Days after our booking was paid for and confirmed), I received an email from Charles (not a call, an EMAIL!) letting me know that there was a "miscommunication" regarding their listing availability and that the house we booked was no longer available. He tried to offer us another one of their listings in its stead, however, that listing was a big downgrade, and didn't at all meet our group needs. I called in to find out what happened and was told by a different colleague/employee that the owners of the house had requested those dates be blocked off for their use, but the request wasn't put into their system, so we were allowed to book it when it really wasn't available. Not only did it take them 10 DAYS to reach out with notice of their mistake, but their system CHARGED us the remaining balance for the booking the day AFTER I received the email from Charles. So we paid IN FULL for a booking, and didn't receive notice that we couldn't stay there until 10 Days after booking it. Here's the kicker-- as I mentioned nice listings in the area book up quickly, all of the other decent options for us in the area(that were available on the day we booked this listing) are NO LONGER AVAILABLE because they have been booked up. IF these guys had their sh*t together, we could have booked another place that would have suited our needs in time, and we wouldn't be in this position. So now, we have a group who has committed to another rental in the area (past the cancellation window) for that weekend, family coming in from out of state AND country, with NO place to stay that will accommodate our needs. With only a month until the intended weekend, turns out that most of the decent places in the ENTIRE state of WA are actually already booked up. After talking to them in person, they "officially" cancelled and refunded our trip, and tried to make amends by offering a 10% discount for a future stay if we wish to visit another weekend. Real cute, but a 10% discount doesn't even BEGIN to rectify the headache this ordeal has caused. Now, here's the coup de grace that really tanks any faith I have in this rental company: after receiving the news that our booked AND PAID FOR vacation rental was no longer available for us to use that weekend, I was FRANTICALLY searching additional rentals in the area so that we can secure something and salvage my husbands birthday weekend.. when what do I see?.. THE SAME HOUSE IS LISTED AS AVAILABLE ON VRBO FOR THOSE EXACT DATES AT A MUCH HIGHER RATE! (see screenshots) At this point I can't tell if these guys are truly this incompetent or if they're just another scam ring trying to bamboozle tourists to extract as much cash as possible. Either way, I'm sick to my stomach thinking about what an awful experience this has been.

Everything about our unit, #31 at Wolfgang's Downtown Suites was stunning, spotlessly clean and…read morevery well- maintained. Kitchen, bathrooms and bedrooms were well- appointed and stylish. The place was huge and brand new. Although there were only two of us staying, it could easily have accommodated 2-4 more people,. This unit featured two spacious balconies, lots of hangers, luggage racks. dishes cleaning supplies, and state of the art sound and video.We had no issues at all locating the unit or getting in as Love Leavenworth rentals is staffed by very professional, knowledgeable people who are available twenty four hours a day. Location and parking couldn't have been better! We had two spaces and a location right in the middle of downtown Leavenworth and above a really cool clothing store, a bakery, and a wine/cigar store. I would definitely recommend unit #31 to anyone looking for a very upscale, comfortable, and super modern place to stay!!! This place had all the comforts of home +more. Price was great and we found it on one of the newer rental sites VXXX. Don't you dare hesitate to book unit $31 if it is available!

Left within 24 hours due to safety and cleanliness concern…read more We ended up leaving this property early due to significant cleanliness and safety concerns and unfortunately did not feel comfortable staying. We had booked a 4 night stay but left before even a full 24 hours. Within the first two hours of arriving we found 7 large spiders inside the home. While I understand that one or two can happen in a natural setting this was excessive and created an environment that felt unsafe especially with a child present. My significant other had to spend that first hour checking beds and areas throughout the home just so we could attempt to settle in. In addition to that there were multiple cleanliness issues that should not have been missed. We found debris including dirt, qtips, a plastic cap, loose bolts and screws, and even popcorn kernels under a beanbag that had clearly not been moved during cleaning. These are not minor oversights and could have been dangerous for a young child. Because of this we lost trust in the overall condition of the home and made the decision to leave early and return home. The host did offer relocation to another property however at that point we were not comfortable moving into another home under the same management and prioritized returning to a space where we felt safe. While a refund was issued for unused nights, additional costs including the cleaning fee, service related fees, taxes, and commission based fees were not reimbursed. Given the condition of the property upon arrival, this was disappointing and did not feel appropriate. I would not stay here again and would not recommend this property to others expecting a clean, safe, and comfortable environment.

I don't even want to choose one start--scam likely reservation. Only received one text message…read moreafter booking in June. No confirmation, no contract, no follow-up despite calling in November. Charged $3,311.30 for a reservation I never authorized. Be careful booking with NW Comfy Cabins.

Well I'm unimpressed thus far with cleanliness. Finding not little but a lot of black hairs all…read moreover the main bathroom floor was gross. But the pile of hairs in the toilet was nasty. Totally gross. But the worst had yet to come. The towels literally smelled like mildew. My poor son, 6 1/2 and already exhausted because we'd driven for 7 plus hours and then all food options were eliminated by the late arrival, with only a microwave meal I figured a nice warm shower would help him relax before bed. Well he sadly looked at me and said "mama this towel smells really bad." And WOW it did. Then I was the lucky recipient of the next stinky towel. It was so bad I didn't even wipe myself off. I used the ONE washcloth that didn't stink to dry myself off. When we went to use the coffee machine the filter was dirty and the machine full of coffee grounds. It took me 3 cycles of 6 cups of water to get water to come through clean. How it was not simple enough to clean a coffee machine is beyond me. Our initial arrival we were greeted to a tower of trash and Rubbermaid bins WTF? When we called to ask about it they said they'd take care of it right away. At 12:30 am when we went to bed, it was all stillthere Day 2 we bought detergent to wash them because no one wants a knarly towel to dry off from the shower with. After washing them they're like new. But what a huge pain!!! For cleanliness they get a 2.5/5 from me. A bathroom is the second place you want REALLY clean aside from your bed. And then the kitchen. The beds were fine (a bit old and "springy") but I could have slept on the floor I was so tired. The bathroom should definitely have been mopped and properly cleaned. And I wouldn't have left a dirty coffee machine either. However, the ability to cook your own food 5/5 especially since it's slim pickings and terrifically long lines here for most places. The sledding hills at the property 5/5 because it's fluffy and clean snow. And great sledding. Assigned parking per unit 5/5 because it's easier to have "your" space than have to figure it out or fight for parking. Proximity to "downtown" is 2/5 if you've got kids OR if it's this much snow. It wouldn't be easy or safe to walk with kids with the amount of ice there is out and loads of snow. All in all, I give it a 3 since the value is there. Next time I know to bring cleaning products to make sure it's up to snuff.

This is our 20th Worldmark property where we've stayed. It's much smaller than others (Las Vegas,…read moreEstes Park, Indio, for example). It's a very intimate property, where some units are privately owned. Check in went smoothly. The concierge was very sweet and polite. I kindly told them we did not want to attend a sales presentation, nor did we want to be called. They were professional and accepted our no. They never bothered us after that, and we really appreciated that. We really like having a 2 bedroom/2 bath unit to ourselves-- even though we're just a retired couple. This sure beats sitting in a hotel room. It's very relaxing. Note to self: pay attention to whether or not they have elevators. They don't. I found out too late, and there were no lower units available. 19 stairs to climb, and it was tough on my bionic knee and arthritic hip. I dreaded the coming and going, because of that. My fault. Next time, I'll mention my disability. The unit was pretty clean, save for a couple of minor hiccup....such as the recycle bin not being emptied. As for the unit, we had a lovely view of the mountains and trees. We overlooked a park, and my husband enjoyed watching young kids playing baseball. It's about a 10 minute walk to downtown Leavenworth-- which is a cute little town that tries to mimic Bavaria. My continued complain is the ResortNet internet. It's a royal pain to share 2 devices and I'd get that dreaded "you have exceeded your device allotment". Arrrgh, even though I haven't. Calling ResortNet is futile.

Me, my wife and 4year old son stayed in Valhalla. 1 bedroom with hide-a-bed and kitchen…read more Bed was super hard. Hide-a-bed was lumpy, bent and nearly falling apart. The kitchen had pots and pans, dishes and silverware but no foil, oil or spatula. Making cooking almost impossible and messy. Fridge was so loud you could hear it rumbling from the bedroom or bathroom. We called maintenance about the fridge and they said someone would come out. Nobody came or called. We were scheduled there for 3 nights. We left after the second night. We will not be using this company ever again. We usually visit Leavenworth each summer and winter. We'll stay elsewhere.

First off this is the first negative review I've ever written for anything. I've definitely had bad…read moreexperiences with vacation rental homes and services, but none that compelled me so mush to write a review. I found Destination Leavenworth on VRBO so be on the look out when booking through them. The first thing that happened was when I was asking them about any COVID restrictions less than a month before our stay and it came up that they had to move us to a new property due to "uncontrollable circumstances". We ended up with a nice property, but it was a little off putting that this issue arose from me asking a question about the property. Who knows if it would have been caught before our stay. As far as the actual stay there were many issues: - Garbage disposal in sink didn't work. - Sprinklers came on numerous times while we were there making it very tough to enjoy the nice yard and getting our stuff wet. - The AC didn't seem to be working properly. - There was a door to one of the bedrooms with a screw in the doorway making it impossible to close the door. Not great for privacy. - Maintenance people came unannounced to check on the hot tub, making it tougher to enjoy the property and have privacy. And It was just unsettling finding a stranger in the back yard of our rental property. All these things on top of poor communication: Their offices were closed on the weekends and they have an app that you can submit a maintenance form for issues, but won't respond until regular hours. And they won't do work at night unless it's an emergency. Which I didn't consider our issues an emergency, but should have been able to be easily addressed. We didn't end up reaching out to them while we where there with any of the issues because we decide we'd rather not have multiple people come out to disturb us. So honestly I can't speak to their response to issues as you stay there, but the way the communication was set up was very very confusing and uninviting. The kicker is really, that I sent them an email after our stay stating all these issues and a follow up email. I NEVER HEARD BACK FROM THEM. Zero apology. Great way to loose a customer. Destination Leavenworth? More like "Destination Never Gonna use Destination Leavenworth Again".

Such a special place! The new owners are amazing! Shout out Travis for making this trip so magical…read morefor my friends and I. We will be back!!

Great experience - wonderful cabin and Tom and Travis are very kind owners. Main cabin has lots of…read morespace, including board games and lounging areas.

I loved everything about this place. The location was perfect, although it was not easy to find. I…read morewas actually able to speak with someone who guided us through the directions. The glamping experience was unforgettable and they are not kidding about the stars. We fell asleep right under them, listened to nature, and made lobster and smores because we were glamping and that's how we roll. Cannot wait to come back and am super stoked they had a Groupon. They had everything we thought we would need and our modern yurt type guy was a perfect reflection of my personality. Also wine glasses and Clorox wipes and a fan. Nice touches. Perfection

Property does not and has not had the proper permits.. for sewer, water, and electricy. My fear is…read morethis site can shut down at anytime. My fear is that my vacation will be ruined if I booked it. It advises that you can freely walk anywhere. A majority of the property's in the area are private which limits the ability to enjoy the area except from the street. Be aware that this area in the summer is hot and dry. Camp fires of any kind are problematic as well as use of propane. My warning to others make sure this business has the proper permits before booking a stay.

There were reservations for nine. On Saturday, 2 tested positive and then 2 opted out. So the six…read moreof us decided to go as we were all exposed and not lose money. One positive was the driver so off we went. This place is beautiful. A perfect view from every angle. Clean, spacious and cozy. The beds were comfy. Bathrooms suited for handicapped, shower only. Kitchen was great for three working on different foods. Need a step stool if you are short, lol. The 2 couches need to be replaced, butt sinks! Need drawer marked first aid to be stocked. Had to really search for negative! Lovely place for a group. The guest book was full on 2017. Could use a new one.

We had an amazing time at NaMu Lodge. We booked this lodge for our small wedding event and we were…read morenot disappointed in the slightest. A few pros: -kitchen/ dining room area is larger/ more spacious in person than the photos. I was shocked and so happy about that! - kitchen is fully stocked with a coffee maker, baking sheets, mixing bowls, microwave, pots, pans, etc. -bedding is very cozy and the black out curtains are a great touch! -all of the bathrooms with showers (5 out of 6 bathrooms) have towels, shampoo, body wash and conditioner in them. There are extra towels below each sink, too. -the view is AMAZING!!!! Hands down the best part and also way better in person. We had never been to Leavenworth so seeing those mountains in real life was enough. A few cons (not to make you reconsider but more as a heads up) -The cottage does not have a bathroom so if you have guest staying in the cottage they have to use the closest bathroom inside of the house at night. That is also the one bathroom without a shower so just something to keep in mind when planning the rooming situation. -The hot tub works great; however, the sewage line burps right by it every time someone flushes inside. It is really stinky when it burps but it's not constant. -The "bride and groom"/ master bedroom does not have a closet. We had to leave our stuff in our bags and I had to use another closet to hang my wedding dress in. This made it a little difficult when getting ready and keeping everything organized. Bottom line- WE LOVED STAYING HERE! I would have my wedding here, again, in a heartbeat!

WARNING-Do not book with this Company! We reserved the Hans property through VRBO January of 2025…read moreto stay over the 4th of July weekend. We paid our deposit and remaining balance on time. 8 days before our stay we get a message that there was a computer glitch and they were canceling our reservations. My brother and his family had already purchased plane tickets and rented a car. This was a celebration for my mom's 70th birthday and I had already bought and paid for a $170 birthday cake from a local bakery. I begged them to please keep my reservations but they did NOT! Even though I had booked this 5 moths in advance they did not care. July 4th is the busiest weekend of the year in Washington State and to find another property for 16 people is almost impossible. This has been a very stressful situation that has left our family in tears.

Very clean, easy to work with, enjoyable stay, roomy. Our bed was very comfortable , the kitchen…read morewas well appointed.