RUINED my husbands Birthday Weekend plans! These guys are unorganized, unprofessional, and…read moredishonest. Unless they can figure out a way to truly make it right, I would NOT recommend this company to anyone. We were excited to book their Aspen Meadow Retreat, and secured our July booking on June 1st after scoping out the area for a couple of weeks to find the perfect fit for our group. This is an area that generally books out months in advance in the peak summer and winter seasons, so we were very pleased that it was still available and had everything we needed. Our stay was confirmed and we reached out to our group to finalize plans--- which included family traveling from out of state and another party coming in from out of the country. Not to mention, we also have another family group who planned to celebrate in leavenworth with us, who booked another nearby vacation rental to accomodate their large party. On June 10 (10 Days after our booking was paid for and confirmed), I received an email from Charles (not a call, an EMAIL!) letting me know that there was a "miscommunication" regarding their listing availability and that the house we booked was no longer available. He tried to offer us another one of their listings in its stead, however, that listing was a big downgrade, and didn't at all meet our group needs. I called in to find out what happened and was told by a different colleague/employee that the owners of the house had requested those dates be blocked off for their use, but the request wasn't put into their system, so we were allowed to book it when it really wasn't available. Not only did it take them 10 DAYS to reach out with notice of their mistake, but their system CHARGED us the remaining balance for the booking the day AFTER I received the email from Charles. So we paid IN FULL for a booking, and didn't receive notice that we couldn't stay there until 10 Days after booking it. Here's the kicker-- as I mentioned nice listings in the area book up quickly, all of the other decent options for us in the area(that were available on the day we booked this listing) are NO LONGER AVAILABLE because they have been booked up. IF these guys had their sh*t together, we could have booked another place that would have suited our needs in time, and we wouldn't be in this position. So now, we have a group who has committed to another rental in the area (past the cancellation window) for that weekend, family coming in from out of state AND country, with NO place to stay that will accommodate our needs. With only a month until the intended weekend, turns out that most of the decent places in the ENTIRE state of WA are actually already booked up. After talking to them in person, they "officially" cancelled and refunded our trip, and tried to make amends by offering a 10% discount for a future stay if we wish to visit another weekend. Real cute, but a 10% discount doesn't even BEGIN to rectify the headache this ordeal has caused. Now, here's the coup de grace that really tanks any faith I have in this rental company: after receiving the news that our booked AND PAID FOR vacation rental was no longer available for us to use that weekend, I was FRANTICALLY searching additional rentals in the area so that we can secure something and salvage my husbands birthday weekend.. when what do I see?.. THE SAME HOUSE IS LISTED AS AVAILABLE ON VRBO FOR THOSE EXACT DATES AT A MUCH HIGHER RATE! (see screenshots) At this point I can't tell if these guys are truly this incompetent or if they're just another scam ring trying to bamboozle tourists to extract as much cash as possible. Either way, I'm sick to my stomach thinking about what an awful experience this has been.

Everything about our unit, #31 at Wolfgang's Downtown Suites was stunning, spotlessly clean and…read morevery well- maintained. Kitchen, bathrooms and bedrooms were well- appointed and stylish. The place was huge and brand new. Although there were only two of us staying, it could easily have accommodated 2-4 more people,. This unit featured two spacious balconies, lots of hangers, luggage racks. dishes cleaning supplies, and state of the art sound and video.We had no issues at all locating the unit or getting in as Love Leavenworth rentals is staffed by very professional, knowledgeable people who are available twenty four hours a day. Location and parking couldn't have been better! We had two spaces and a location right in the middle of downtown Leavenworth and above a really cool clothing store, a bakery, and a wine/cigar store. I would definitely recommend unit #31 to anyone looking for a very upscale, comfortable, and super modern place to stay!!! This place had all the comforts of home +more. Price was great and we found it on one of the newer rental sites VXXX. Don't you dare hesitate to book unit $31 if it is available!

Left within 24 hours due to safety and cleanliness concern…read more We ended up leaving this property early due to significant cleanliness and safety concerns and unfortunately did not feel comfortable staying. We had booked a 4 night stay but left before even a full 24 hours. Within the first two hours of arriving we found 7 large spiders inside the home. While I understand that one or two can happen in a natural setting this was excessive and created an environment that felt unsafe especially with a child present. My significant other had to spend that first hour checking beds and areas throughout the home just so we could attempt to settle in. In addition to that there were multiple cleanliness issues that should not have been missed. We found debris including dirt, qtips, a plastic cap, loose bolts and screws, and even popcorn kernels under a beanbag that had clearly not been moved during cleaning. These are not minor oversights and could have been dangerous for a young child. Because of this we lost trust in the overall condition of the home and made the decision to leave early and return home. The host did offer relocation to another property however at that point we were not comfortable moving into another home under the same management and prioritized returning to a space where we felt safe. While a refund was issued for unused nights, additional costs including the cleaning fee, service related fees, taxes, and commission based fees were not reimbursed. Given the condition of the property upon arrival, this was disappointing and did not feel appropriate. I would not stay here again and would not recommend this property to others expecting a clean, safe, and comfortable environment.

I don't even want to choose one start--scam likely reservation. Only received one text message…read moreafter booking in June. No confirmation, no contract, no follow-up despite calling in November. Charged $3,311.30 for a reservation I never authorized. Be careful booking with NW Comfy Cabins.

Me, my wife and 4year old son stayed in Valhalla. 1 bedroom with hide-a-bed and kitchen…read more Bed was super hard. Hide-a-bed was lumpy, bent and nearly falling apart. The kitchen had pots and pans, dishes and silverware but no foil, oil or spatula. Making cooking almost impossible and messy. Fridge was so loud you could hear it rumbling from the bedroom or bathroom. We called maintenance about the fridge and they said someone would come out. Nobody came or called. We were scheduled there for 3 nights. We left after the second night. We will not be using this company ever again. We usually visit Leavenworth each summer and winter. We'll stay elsewhere.

First off this is the first negative review I've ever written for anything. I've definitely had bad…read moreexperiences with vacation rental homes and services, but none that compelled me so mush to write a review. I found Destination Leavenworth on VRBO so be on the look out when booking through them. The first thing that happened was when I was asking them about any COVID restrictions less than a month before our stay and it came up that they had to move us to a new property due to "uncontrollable circumstances". We ended up with a nice property, but it was a little off putting that this issue arose from me asking a question about the property. Who knows if it would have been caught before our stay. As far as the actual stay there were many issues: - Garbage disposal in sink didn't work. - Sprinklers came on numerous times while we were there making it very tough to enjoy the nice yard and getting our stuff wet. - The AC didn't seem to be working properly. - There was a door to one of the bedrooms with a screw in the doorway making it impossible to close the door. Not great for privacy. - Maintenance people came unannounced to check on the hot tub, making it tougher to enjoy the property and have privacy. And It was just unsettling finding a stranger in the back yard of our rental property. All these things on top of poor communication: Their offices were closed on the weekends and they have an app that you can submit a maintenance form for issues, but won't respond until regular hours. And they won't do work at night unless it's an emergency. Which I didn't consider our issues an emergency, but should have been able to be easily addressed. We didn't end up reaching out to them while we where there with any of the issues because we decide we'd rather not have multiple people come out to disturb us. So honestly I can't speak to their response to issues as you stay there, but the way the communication was set up was very very confusing and uninviting. The kicker is really, that I sent them an email after our stay stating all these issues and a follow up email. I NEVER HEARD BACK FROM THEM. Zero apology. Great way to loose a customer. Destination Leavenworth? More like "Destination Never Gonna use Destination Leavenworth Again".

WARNING-Do not book with this Company! We reserved the Hans property through VRBO January of 2025…read moreto stay over the 4th of July weekend. We paid our deposit and remaining balance on time. 8 days before our stay we get a message that there was a computer glitch and they were canceling our reservations. My brother and his family had already purchased plane tickets and rented a car. This was a celebration for my mom's 70th birthday and I had already bought and paid for a $170 birthday cake from a local bakery. I begged them to please keep my reservations but they did NOT! Even though I had booked this 5 moths in advance they did not care. July 4th is the busiest weekend of the year in Washington State and to find another property for 16 people is almost impossible. This has been a very stressful situation that has left our family in tears.

Very clean, easy to work with, enjoyable stay, roomy. Our bed was very comfortable , the kitchen…read morewas well appointed.

Five stars for cleanliness of the room. There is dog poo on the property grass by the furthest area…read moreyou can park. Second birthday stay at blue elk Inn. Unfortunately we went me back. We stayed a second time because they made my birthday so special and it was a lovely place to stay. This time: So far - very disappointed I called to see if we could check in early. This was at about 2:15 PM. The gal who answered clearly didn't want to be there and was very terse and unfriendly. She said she'd text if it was ready early. She never did. She clearly has no business being in hospitality. Soooo I checked in at 3:51 pm Room Ready. Very unfriendly. Gave me explanations to the key, a code to door and a dog towel. She never did text to tell me when it was ready. She never went over the details of the hotel, breakfast, other than that the hot tub was broken. I had to use chat GBT to find out when breakfast was. Icings on the cake? Last time we were here it was also my Birthday. They left a lovely bottle of bubbles. This time a happy birthday card some chocolate and a brand new wine opener with NO WINE. Last but not least, Roku tv loaded, opened live TV clicked on every channel and the screen turned black. I tried everything trying to get on turning it off making sure it was updated. It was not a user error. I can assure you. Said front desk lady was unhelpful. I tried what she suggested. No luck. She should've offered us a different room. The keurig was nice but no water. The self phone charging pads built in to the lamps seemed helpful to use but both sides did not work. Needless to say our stay has been grossly disappointing. Why did I pay $200 + when you have so many opportunities for lovely hotels elsewhere. Looking forward To speaking to management about our stay and how my complaints will be addressed.

Every single thing was perfect. Comfy beds. Great view. Friendly staff. Good pricing. Good…read morebreakfast. Great location. Surrounded by beauty. Restful quiet stay.

Such a special place! The new owners are amazing! Shout out Travis for making this trip so magical…read morefor my friends and I. We will be back!!

Great experience - wonderful cabin and Tom and Travis are very kind owners. Main cabin has lots of…read morespace, including board games and lounging areas.

I was a little disappointed with Leavenworth in general but it wasn't the Obertal's fault. It was a…read morevery pleasant place to stay right in the center of town. The included parking was great but the spaces are tight so just be ready for that. We were given a room on the third floor so be ready for that. We came on an unseasonably hot day and they have no pool or anything like that so be ready for that. One thing i wasn't ready for was their breakfast. It was great. The remake your waffles and then you put them back in the maker to warm them up and they crunchify making them even better. I would stay here again. Perhaps coming during a better time of year

This was a great hotel. We enjoyed our time there. We went during October Fest. Our room over…read morelooked the street it's on. There's parking at the hotel, wasn't charged extra for parking. Our room had a fireplace (paid extra for that) and a king size bed. Our stay included breakfast, there was a variety of things to choose from. The staff were very friendly. Everything was within walking distance. Ever Sorry I forgot to take pictures of the room

We booked the Superior Double Queen Patio room and we were very glad we did. Having the patio…read moreoutfitted with a table and 4 chairs makes make your living space feel a lot bigger. Plus your automobiles can be parked within eyesight on the 2nd level. You can walk almost everywhere from here. Walking to the local Safeway might be a tad too much for most folks though, especially if you buy a lot of stuff. I drove to the Safeway for a bottle of liquor and soda chaser, for example. I will drive to a fresh fruit stand also. We enjoyed the hotel breakfast also. The very fluffy biscuits seemed home made and the sweets(cinnamon rolls and a walnut something muffin) also appeared to be done locally. I enjoyed my cinnamon roll. Coffee was excellent, not watery. The meat protein varied and was also surprisingly very decent, not to salty. The breakfast is better than at most Hilton properties, IMHO. I highly recommend this hotel.

Pricey? Not at all, more like high value!…read more Location, comfortable, clean and a pool. Seems like the lodge has been there for a long time until you walk in and it looks as fresh as a new place. I am not even sure how they did it but what a nice place with a small remote lodge feeling, but in the most central part of town. Walk out the front door and across the street and you are at the central park in the middle of the shopping area. Even a complimentary breakfast actually worth enjoying. Truth be known, the kielbasa was so good I didn't each much else. Ok, let's talk about the room. very well organized with a 4 post bed, a fire place and a very nice bathroom. We spent one evening on the little but comfortable balcony enjoying the view of the mountains and the town.