Our overall experience was very good, but I was disappointed with our interaction with Advisor…read moreJames. He was rude to my wife and repeatedly tried to persuade her to agree to additional services that she had already declined. Aside from that, the rest of the experience was excellent. The service technician, the clerk, and especially the coordinator were all outstanding--professional, courteous, and very helpful. I only wish I could remember their names so I could recognize them personally for their exceptional customer service.

Pohanka Honda of Fredericksburg always provides fast and reliable services. I've been dealing with…read morethem for over 20 years, and I could not imagine going to any other dealership.

If there were 0 stars. I'd give it. This Dealership was one of the most disappointing experiences…read moreI've had while car shopping. Their prices look decent at first, but once you sit down, they hit you with ridiculously high processing fees that make the deal way worse than advertised. They don't negotiate, they don't try to work with you, they hide behind "policy" instead of offering real customer service. A car that's been sitting on their lot for over a month is somehow considered "new inventory" to them, and they refuse to adjust the price. The whole place feels like they care more about squeezing every dollar out of you than actually selling cars. Suppose you're looking for fair pricing and transparency. Do yourself a favor and go somewhere else. Would not recommend this dealership to anyone.

Madyson was great greeting and well aware of my appointment, had the truck ready to go when I…read morearrived . Drove 300 miles one way for the truck . Prior experience buying a car was a nightmare at a different dealer, had low expectations going in ,but I was pleasantly surprised. Paperwork took 15 minutes, smooth for the most part.Thanks Austin So far very happy with the decision to go here. Fees were a little high but we were able to close the deal. Will was very accommodating in closing the deal, I appreciate everything. Fam is super stoked on the new addition . Glad I didnt read the reviews before I came not sure I would have but this was a positive experience.

estube ahi ase como 2 cemanas fui aver el toyota camry rojo que tienen me gusto y el precio que…read moretenia en linea era de 9.995 y yo pence la tarisa qie eyos cobran mas los texes dije yo me suvira a unos 11.500 o 12 mill y el moreno dise llamarse jerente me sale que la totalidad de todo eran 16.000 y le dije que me enceñara el papel onde estaban la totalidad de todo los nuemeros queria verlos y me sale que en una pajina el mismo asia los numeros con u lapicero y desde que vi eso dije que lugar de rateros me vine a meter entonses le dije que xq me salia tanto y me dijo qie el carro el le avia suvido 1800 mas y solo mele quede viendo y le dije que eso era ilegal lo que estava asiendo y me dijo que me fuera hahaha entonses mi recomendacion no caidan ahi yo tengo buen credito y soy onesto fui ahi por que si me gusto el carro y necesitava un carro asi para mi travajo xq esos carros son bueno pero sos unos rateros si puede ver su pajina de google de ahi tienen desextivados los comentarios y es xq saben lo que acen

I originally found the dealership online, applied for a pre-approval loan, and after finding out I…read morewas approved I made arrangements with Ireland to come down and look at the vehicle, which was originally the 2010 Toyota Camry, but after arriving I was shown the Sonata by Doc. I test drove the vehicle, loved it, and decided to purchase it. Unfortunately, approximately three weeks later, on 05/16 the vehicle became disabled while I was driving 65 mph on the highway. Every warning light illuminated on the dashboard, and the vehicle entered severe limp mode. I was able to safely get the vehicle into a commuter bus station, where the vehicle remained for nearly a week. After having the vehicle towed to my home, diagnostic codes were pulled, and I was informed that multiple diagnostic trouble codes had been cleared 700 miles prior to when I had the codes run. The vehicle was then towed for yet a second time, this time to the nearest Hyundai dealership for diagnosis. I'm not saying that Car City possibly deleted codes, but that is why I tried multiple times to get into contact with anyone, mainly Doc so that I would know a little more about the car's previous history. The dealership initially determined that the 12-volt battery may have been the issue. Although I understood that this is a used 2019 vehicle and normal maintenance can be expected, I still paid nearly $500 to replace the battery. However, upon picking up the car from Hyundai, less than 45 minutes later, the exact same problem occurred. The vehicle again entered limp mode, every warning light illuminated, and I barely made it home safely. I returned the vehicle to Hyundai, where technicians ultimately had to contact the Hyundai Technical Line because they were unable to determine the cause on their own. I then received devastating news. I was informed that the vehicle requires replacement of the intake manifold, EGR valve, and EGR cooler, with an estimated repair cost of approximately $4,600. I have tried getting in contact with the owner/co-owner ( anyone at this point would work), emailing them 4 times telling them to please get in contact with me, over 2 months now with no response. It's pretty sad when a different dealership is telling you it's in your best interest to try to return the vehicle. I wish this experience on no one, I have been without a vehicle since 05/16 and have spent over $800 dollars now commuting to and from work. I originally wasn't going to write a review but since this dealership is blatantly ignoring me , I feel as though I have no choice. Do not deal with this dealership. THEY TAKE NO RESPONSIBILITY FOR ANYTHING, REFUSE TO EVEN RESPOND TO ME BECAUSE THEY KNOW THEY ARE AT FAULT. I have never dealt with such a shady dealership. STAY FAR AWAKE, they delete codes and lie!! If I could give ZERO STARS I WOULD!!

Car Expo is a very friendly and very helpful independent dealer, who sells quality products. Not…read moreonly did my wife and I have a great sales experience, buying our 2015 Ford Flex, but Car Expo helped us to deal with an annoyance that came up during Maryland inspection, that was way beyond the call of duty. So, to summarize: quality cars, friendly people, great service!

Great and friendly dealership. No pressure to purchase from them. We did and it was and has been…read moregreat dealing with Belinda and all of the staff there. If someone is thinking about purchasing a quality vehicle at at far and reasonable price, Belinda and Car Expo is the place to go.

A year after purchasing in full and still no title. Do NOT buy anything from them or get any work…read morefrom them. Been emailing and calling for over a year and have been getting the run around or blown off every time.

Bought a BMW 335i from so what you call a salesman Karen, on my way back home vehicle showed engine…read moremalfunction and to stop at the nearest BMW dealer. Contacted dealer I wanted to return same day so you manger Deyaa says no return policy after back and fourth he tells me can fix it if I bring it back. and my lord ones I bought it back to them May 2nd I get the car back within TWO MONTH WAITING my 335i convertible was UNTOUCHED , failed on me and started checking light to come on I took it to the nearest BMW dealership and after diagnostic was done vehicle they found the fuel injectors INDEX 5 , rear tires have holes on inner edge and ready to blow out . spark plugs were fouled , ignition coils are fouled and after market they recommend topping off the fuel tank with 93 , they noted the shop cut the exhaust in the middle and put a pipe clamp on THERE.... vehicle is parked and I can not drive it , because this dealership stole all my money and held the car for two month and didn't touch the car while it was there and i was calling at least 3 times a week. prove of the report is available walk on your feet and do not cross a foot in there unless you feel like giving your money away

We have purchased four Hyundai vehicles in the last three years because we believed in the brand…read more Unfortunately, our recent experience with Hyundai's Roadside Assistance program has completely changed our opinion. Hyundai contracts with AAA for roadside assistance, which in turn subcontracts to local towing companies. After requesting roadside assistance for our vehicle, the tow company damaged the front end and right side of our car while loading it onto the tow truck with a flat tire. Despite numerous calls and emails to both Hyundai and AAA, neither company has accepted responsibility for the damage. Instead, each has pointed the finger at the other, leaving us to pay for damage that occurred while using Hyundai's roadside assistance program. This experience has been extremely disappointing. We expected Hyundai to stand behind the service they provide to their customers, but that simply did not happen. After purchasing four Hyundai vehicles in just three years, we will no longer be purchasing Hyundai vehicles in the future. They do not stand behind their product.

In April 2024, I purchased a 2021 Hyundai Santa Fe believing I'd found a reliable vehicle with the…read morefeatures I wanted. Within months, that belief started to unravel. The fuel door malfunctioned. The backup camera needed replacement. The USB port failed. The car wasn't even properly detailed at delivery and had to go back for cleaning. Annoyances, yes--but I assumed a reputable brand and its dealership would make things right. The real trouble began with the panoramic sunroof. On the one‑year anniversary of my purchase April 2025 I left the Santa Fe with Pohanka Hyundai of Fredericksburg for a sunroof that had become temperamental. From the outset, communication was poor. My assigned advisor didn't provide regular updates; then he was out on paternity leave, and silence followed. I discovered--only after I called--that my advisor had left the company and that the Customer Service Manager, Fred, would be my new point of contact. Fred's regular updates didn't begin until I posted publicly on the dealership's Facebook page. After the Fourth of July in 2025, I finally got the vehicle back only for the sunroof to fail again. On August 12, 2025, I returned the Santa Fe for repair a second time. That was five months ago. Today is January 14, 2026, and my car remains unrepaired. I've stopped by the dealership repeatedly, and each time I find the Santa Fe in the same spot, week after week, now stained with bird droppings and sitting on a flat tire. Again, no one was updating me and their words no longer carry any weight. Because the dealership wasn't resolving the issue, I escalated to Hyundai Motor America. I asked for reimbursement for the months I've been paying for a vehicle I cannot use. Corporate refused to cover more than three months of car payments, citing policy, declined a buyback, and has been nonresponsive. I'm stuck in loaners, paying for a car that has been in the dealership's possession for repair for nearly a year, unable to enjoy the vehicle I purchased in good faith. I chose Hyundai for its reputation and the Santa Fe for the accessories and conveniences that made day‑to‑day life easier. What I've experienced instead has been a long, discouraging nightmare: months of poor communication, changing points of contact without notice, a repeated mechanical defect, and a vehicle left to deteriorate while I continue to make payments. There has been no empathy, no ownership of the problem, and no meaningful path to resolution--just delays, backorder explanations, and policies that deny practical relief.

Stay away from this place. They are a rip-off! Norma & Mark very nice people but will take your…read moremoney knowing the cars are junk guess with COVID-19 they are trying to make ends meet but at others expense.

I recently had an oil change and other mileage service performed. Drop off and pick up went well…read moreand price was fair. I was referred to a dealer for a more complex issue which was totally appropriate and appreciated.

My go-to place to get stuff done to my cars. I get emissions done here quickly. I have not had a…read morebad experience here. I recommend this place. The really tall guy at the front is very polite and explains things very well.

This was one of the best car buying experiences I've ever had. Rick and Aron are very honest,…read morefriendly and go the extra mile. Most small dealerships like his buy and sell junk, but not Rick. You won't be disappointed. Thank you guys, I'll be back in the future!