I would start by saying that the office staff is very rude to patients. The atmosphere is very…read moreuncomfortable and scheduling is not very easy the Doctors are very friendly but the office staff does not treat patients with respect.

First off, I will express that I UNDERSTAND COVID precautions as I am a health care worker myself…read more I understand having precautions in place to protect your staff and their families. But your policies are ABSURD. And your facility turned away care for a TWO YEAR OLD CHILD. Due to a stuffy nose. No fever, no cough currently present. I just needed her ears checked out for infection or fluid. How do you treat your patients? You are an urgent care that literally states on your website you treat for exactly these symptoms. Ambient Care can meet medical needs for problems such as: Sprains Minor Fractures Boils Stitches Rashes Minor Burns Cough/Cold Urinary Tract Infections Sore Throat Ear Pain Asthma/ Bronchitis Sinus Infection Eye infection or Injuries Back Injuries Sport or Employee Physicals Others When I bring a two year old children into your facility for a possible ear, I expect empathy and care. I was handed a piece of paper and if my child had these symptoms, I would be turned away. I could go get her rapid tested for COVID and then she could be treated. Rapids are insanely false, your facility should know that. And then I was told that in the past when patients have denied symptoms they truly have, the police have been called on them. THE POLICE. This is what your triage staff stated to me. So yes, I was uncomfortable answering these questions as my child was not currently sneezing, but she indeed did have a runny nose. This explains your empty waiting room. I expect better from health care. Feel free to contact me, I will answer any questions you have.

So on July 30th I walked into this facility at 730pm. They are open until 8. I hurt my arm at work…read morei just wanted to get it checked out. The lady at the desk turned me away because they didn't have time to see me because my injury was workmen's comp. She stated that they see the last patient at 745 I was there before that and still refused to see me.