Cookeville Computers gives you the perfect combination of the right price and outstanding service…read more Their owner, Dustin, cares about his customers and does everything he can to treat them right. Make sure you check them out!

I took my desktop tower into Caliber to determine why it was not turning on after a move to a new…read moreapartment. I am grateful I chose Caliber Computer not only for their excellent communication skills, professional attitude, and technical knowledge, but their outstanding dedication. It did not matter which employee was working during my diagnosis, I received an overview of the progress being made which never contradicted previous reports or caused me to question their organization, an impressive feat for a company which had to have my computer a total of 3 months for reasons unrelated to Caliber Computer's performance. Not only did Caliber correctly diagnose my computer twice despite misleading information provided by one of my computer part's manufacturer, but they were true to their word and never charged me a dime for the diagnostics despite the labor it took to finally resolve the issue. I would recommend Caliber Computer for all electronics-related work, as my mother was impressed when Caliber Computers installed her router a week later. Thank you for being an outstanding company that I can utilize with upmost confidence.

Electronic Express in Cookeville is a complete dumpster fire and a stain on Tennessee businesses…read more We dropped $12,000 on appliances, fooled by their fake reviews and the pathetic myth that a Tennessee-owned company gives a damn about customer service. Total scam! They butchered the installation, spitting on every promise they made and leaving us stranded. They shoved damaged appliances full of dents and scratches down our throats, banking on us being too stupid to notice their junk. An assistant manager spewed lies about fixing it, only for them to call the next day and demand more money for installation we already paid for upfront. To top it off, we spoke to a manager at the Nashville location who was outright rude, treating us like garbage for daring to complain. Their customer service is a disgusting sham--dishonest, useless, and infuriatingly arrogant. Avoid this pitiful excuse for a store unless you love being scammed and disrespected. By the way, Ethan was a pleasure to work with and tried to help - but the others in the store was a waste of time and effort. I noticed that the owner responds to these reviews but offers nothing to address issues in his response. Only saying things like "it's unfortunate" or "we hope to do better to regain your trust". My plan is if we don't resolve this issue in the next few days, I'm going to load $12k worth of high end appliance on my trailer, haul them to the Cookeville store and camp out in their parking lot with a huge banner saying how I was scammed and sell my appliance in the parking lot for penny's on the dollar. It has absolutely nothing to do with the cost it's all about principal.

Do not do business with them because it's like pulling teeth. They will tell you what you want to…read morehear. Poor business practices. Poor customer service resolution.

Bought helium-filled balloons for an elementary school graduation ceremony. Sales Associate Trina…read morewas very friendly, thorough, and patient. Store was clean. Prices were as expected; we liked that helium was included with nylon balloon purchase. I'd give this Staples five stars if they had had additional balloon weight colors in stock.

I rarely leave reviews, but my recent experience with Staples' Amazon return service was so…read morefrustrating that I felt compelled to share. I typically drop off Amazon returns at the UPS store across the street because they're fast, efficient, and the staff is always polite. Refunds usually hit my account the same day or within 24 hours. Hoping for the same convenience, my daughter dropped off a return at Staples last Thursday along with her own returns. When I called the store today to check on the status (my account still hadn't been credited) and my daughter thinks she misplaced the return receipt. After, I made it through the auto attendant and was transferred to an employee named Aaron who didnt bother to share his name until i asked for it. I simply asked, "I have a question regarding an Amazon return. Did I reach the right department?" From the very first second, he had an attitude and responded with something like, "Well yeah, I can..." as if I was bothering him or that he had to take the call. Before I could even finish explaining the situation, he cut me off and said, "There's not much I can help you with." I asked him to let me finish my question as it ha nothing to do with my amazon account or credit. Then, I asked about when Amazon typically picks up or ships the returns, since I normally see credits within 24 hours. He insisted it takes 3-5 days per Amazon policy and became argumentative when I told him thast a false statement. He then said, "I do this all the time. I don't know what your experience is," in a condescending tone that implied I had no idea what I was talking about. As someone who owns an e-commerce business and uses Amazon as one of its platforms, to ship daily, and regularly handles returns as well having our own returns on the platform, this was especially insulting. His need to belittle me pushed me over the edge, and I lost my temper. My daughter later confirmed she had the same negative experience when dropping off the returns. She explained her experience with the employee as confused, bothered, and impatient, making her sort through the packages herself. She even asked if the employee had a piercing when I described my experiance which, I wouldn't know. I just made a phone call. Staples needs to address this. Poorly trained or disgruntled staff representing Staples and handling returns are driving customers away. Between this and the noticeably higher prices in-store, it's much easier (and often cheaper) to just buy directly from Amazon or other platforms like Walmart, BestBuy, and Sam's, use their credit cards for the added discounts, and have everything delivered to your door, all done without the added attitude! No customer deserves this, especially walking out of the store or simply getting off the phone and feeling the way my daughter and I did. I will not be shopping at this Staples again, nor will I be using them for any future returns. Very disappointing.