Cookeville Computers gives you the perfect combination of the right price and outstanding service…read more Their owner, Dustin, cares about his customers and does everything he can to treat them right. Make sure you check them out!

I was helped right away and was told of a great option for a TV that was great but wouldn't break…read morethe bank. It was a TCL 55 inch 4K. I have had one in the past and they are very reliable. This was a upgrade model that always for dark scenes to be seen better. I thought that was great! I bought a TV from the Cookeville Electronic Express on September 21, 2019.  I had to wait until September 26, 2019 to pick up while it was ordered.  I arrived after 6:00 pm CST to the store on the 26th. It was dragged from the back by one of the representative at this location, the box looked like it had a beating done to it.  They helped me put in my car and I took it home but did not open until the next afternoon since it was late in the day.  I opened the box and before placing on the wall I did an inventory.  It was missing instructions, cables and the remote.  I immediately went to the Electronic Express to tell them of the missing items.  I asked if they were trying to pawn off a USED TV since the box looked like it was opened and of course all the essential components were not in the box.  I was informed that it was NEW from the distributor.  Highly unlikely!!!  They apologized but informed me that I would have to wait until the following Thursday to get a replacement but I could upgrade to a different TV that was comparable to what I was get but would cost me another $300.00 (really) !!!!  So is this a ploy to make more money on your mistakes or is the mistake done on purpose to make more on customers that shouldn't have to wait for a replacement.  So no TV until this Thursday night, almost 2 weeks.   I thought Walmart was the worst but Electronic express has hit toward that top.

Electronic Express in Cookeville is a complete dumpster fire and a stain on Tennessee businesses…read more We dropped $12,000 on appliances, fooled by their fake reviews and the pathetic myth that a Tennessee-owned company gives a damn about customer service. Total scam! They butchered the installation, spitting on every promise they made and leaving us stranded. They shoved damaged appliances full of dents and scratches down our throats, banking on us being too stupid to notice their junk. An assistant manager spewed lies about fixing it, only for them to call the next day and demand more money for installation we already paid for upfront. To top it off, we spoke to a manager at the Nashville location who was outright rude, treating us like garbage for daring to complain. Their customer service is a disgusting sham--dishonest, useless, and infuriatingly arrogant. Avoid this pitiful excuse for a store unless you love being scammed and disrespected. By the way, Ethan was a pleasure to work with and tried to help - but the others in the store was a waste of time and effort. I noticed that the owner responds to these reviews but offers nothing to address issues in his response. Only saying things like "it's unfortunate" or "we hope to do better to regain your trust". My plan is if we don't resolve this issue in the next few days, I'm going to load $12k worth of high end appliance on my trailer, haul them to the Cookeville store and camp out in their parking lot with a huge banner saying how I was scammed and sell my appliance in the parking lot for penny's on the dollar. It has absolutely nothing to do with the cost it's all about principal.

I took my desktop tower into Caliber to determine why it was not turning on after a move to a new…read moreapartment. I am grateful I chose Caliber Computer not only for their excellent communication skills, professional attitude, and technical knowledge, but their outstanding dedication. It did not matter which employee was working during my diagnosis, I received an overview of the progress being made which never contradicted previous reports or caused me to question their organization, an impressive feat for a company which had to have my computer a total of 3 months for reasons unrelated to Caliber Computer's performance. Not only did Caliber correctly diagnose my computer twice despite misleading information provided by one of my computer part's manufacturer, but they were true to their word and never charged me a dime for the diagnostics despite the labor it took to finally resolve the issue. I would recommend Caliber Computer for all electronics-related work, as my mother was impressed when Caliber Computers installed her router a week later. Thank you for being an outstanding company that I can utilize with upmost confidence.

Jerome was professional and friendly! I had him do some cable management since all of my ethernet…read moreand coax cables throughout my house ended up in a bundle inside my garage. It was a eye sore and a mess to say the least. He traced every ethernet cable, marked which room it was, ran sound and data through it to make sure it was in good condition, and wired and replaced each connector to either a A or B standard (look it up). After completing the ethernet cable testing, he provided and installed a 1 gigabyte 16-port network switch so each ethernet port in my house would have instant internet access. He also recommended and helped with setting up an old router into AP mode so I could use it as another access port within my house while extending the wifi signal! After the setup was complete, he showed me how to run internet speed tests and how to setup my routers if I ever needed to change anything. He easy to get along with and explained every step of his work. If he didn't remeber how to do something, he would simply look it up instead of potentially messing it up. I could tell he loves his work and I highly recommend him for all your IT needs.

Jerome is amazing! He came to our house and solved our internet issue quickly, allowing us to…read morecontinue working from home. He saved us when AT&T was going to take two weeks to send a tech. We will absolutely be using Jerome again in the future for all our tech needs.

They told me battery replacements for amy Android phone were not available online. I left the…read morestore, ordered a battery from Walmart on line and installed it into my phone.

We were here from Florida and my daughters phone just stopped working. It was doing a boot loop?…read more Sadly not a country line dance but an issue that required professional help. I called first thing in the morning and by 3:30 we had picked up the phone in working condition. They were upfront with pricing and time frame and we will use them for all of our phone needs when in TN.

I rarely leave reviews, but my recent experience with Staples' Amazon return service was so…read morefrustrating that I felt compelled to share. I typically drop off Amazon returns at the UPS store across the street because they're fast, efficient, and the staff is always polite. Refunds usually hit my account the same day or within 24 hours. Hoping for the same convenience, my daughter dropped off a return at Staples last Thursday along with her own returns. When I called the store today to check on the status (my account still hadn't been credited) and my daughter thinks she misplaced the return receipt. After, I made it through the auto attendant and was transferred to an employee named Aaron who didnt bother to share his name until i asked for it. I simply asked, "I have a question regarding an Amazon return. Did I reach the right department?" From the very first second, he had an attitude and responded with something like, "Well yeah, I can..." as if I was bothering him or that he had to take the call. Before I could even finish explaining the situation, he cut me off and said, "There's not much I can help you with." I asked him to let me finish my question as it ha nothing to do with my amazon account or credit. Then, I asked about when Amazon typically picks up or ships the returns, since I normally see credits within 24 hours. He insisted it takes 3-5 days per Amazon policy and became argumentative when I told him thast a false statement. He then said, "I do this all the time. I don't know what your experience is," in a condescending tone that implied I had no idea what I was talking about. As someone who owns an e-commerce business and uses Amazon as one of its platforms, to ship daily, and regularly handles returns as well having our own returns on the platform, this was especially insulting. His need to belittle me pushed me over the edge, and I lost my temper. My daughter later confirmed she had the same negative experience when dropping off the returns. She explained her experience with the employee as confused, bothered, and impatient, making her sort through the packages herself. She even asked if the employee had a piercing when I described my experiance which, I wouldn't know. I just made a phone call. Staples needs to address this. Poorly trained or disgruntled staff representing Staples and handling returns are driving customers away. Between this and the noticeably higher prices in-store, it's much easier (and often cheaper) to just buy directly from Amazon or other platforms like Walmart, BestBuy, and Sam's, use their credit cards for the added discounts, and have everything delivered to your door, all done without the added attitude! No customer deserves this, especially walking out of the store or simply getting off the phone and feeling the way my daughter and I did. I will not be shopping at this Staples again, nor will I be using them for any future returns. Very disappointing.

Bought helium-filled balloons for an elementary school graduation ceremony. Sales Associate Trina…read morewas very friendly, thorough, and patient. Store was clean. Prices were as expected; we liked that helium was included with nylon balloon purchase. I'd give this Staples five stars if they had had additional balloon weight colors in stock.

Everyone was nice and I was in and out in 15 minutes with a new phone. Kim was a huge help and so…read morenice.

Buyers beware; Decided to switch carriers because the price increases every month without any new…read moreservices or add ons, just for them to keep billing me without even being a customer anymore.... if i could rate then negative stars i would!! they don't care about their customers only making that dollar any sly way they can.

works from his home which is a plus for me as he fixed my computer on Sunday. did a fine job at…read morereasonable price.