Misty and Darlene were wonderful to work with. They were incredibly helpful, responsive, and accommodating throughout the entire process. I was only in town for a couple of days to help a relative purchase the needed equipment, and they made sure everything was arranged and ready for pickup before I left. Darlene also took the time to walk us through the insurance process and helped us understand coverage options we didn't know were available, which saved significant out-of-pocket costs. Their kindness, professionalism, and attention to detail made my time-sensitive situation so much easier. I highly recommend them to anyone in need of home health care equipment and outstanding customer service. read more

They will not be getting mine or my families business after what they put me through with my cpap machine that I no longer have after they received three of four payments from my insurance company. I was diagnosed with serious sleep apnea and the cpap machine started changing my life for the better. They need to be more clear on the rules from insurance according to them or their store to keep "renting to own" the machine. The machine I received from them can be purchased brand new for $750 on the internet. When I returned the cpap machine at the end of January 2025 and asked them if I could pick up payments where the insurance stopped!? I asked the total amount of the machine? One lady who I wasn't even speaking to started in our conversation and said they're very expensive. I said expensive is different for every person. Also, regardless of how much money I have or don't have. I'm only concerned with if I'm getting ripped off or not. Which I believe no matter what income bracket you're in still care about. Especially when you've found one the same one for $750 brand new on the internet. Back to the original question. The woman in front of me said $1900 or $2000!? I just laughed and handed her my cpap back to her. I then asked what did my insurance company get quoted? She said $1200 maybe? I don't remember the exact amount, but it definitely wasn't $1900-$2000! Most places when you play cash give you a cash price! From my experience for sure! the reason for having to return it is bc I didn't according to them use the machine for at least four hours every night for X amount of weeks/months and it came to a percentage which I didn't meet. I always made sure to check to see if the mask was properly fitted to my face before bed with the machine and app. I was not told that when the mask would leak that amount of sleep would not be recorded. You were required to have at least four hours per night. Everyone who knows me knows I get 9-10 hours a night. I picked the mask I had, bc I told the tech I toss and turn and she said this would be perfect. I should've been called right when the mask leaked the very first night/time not right before it was almost to late and would have to return the machine (about a month before is when I received a call telling me about it). I was told I wasn't getting the four hours of sleep every night. I was so confused because I was sleeping 8-9 a night. It took multiple calls for her or me to figure out what the hell was going on. I said could it be possible that when it leaks the time isn't being recorded. she said yeah (I think). I was pissed. I said well I guess I need to set an alarm every hour that I'm sleeping to make sure the mask is sealed since I toss and turn in my sleep. She said all you have to do is make sure it's sealed with the machine before laying down. I gave up after that bc I already said I did that and she obviously wasn't listening and didn't care. I'm not a mind reader, but that's what it felt like. Im going to say this even after I spoke to her about getting my percentage up. I started sleeping on my back so the seal on the mask wouldn't break and all hours I was asleep would be recorded. Nope not even then. I went to them bc I care about shopping locally and not giving my money amazon, Walmart, etc. I've read other messages with one star reviews for this business on different sites and the majority of complaints are about the cpap department area in the business located in Herrin, IL! I tried to work with them after all that bc I genuinely wanted to shop local, but if local for them is doubling your prices.... You all are going to be losing a lot of customers if you don't change this. You give discounts to insurance companies, but not to local cash paying customers! Bravo! FYI- everything in that store can be found on Amazon for way cheaper if you're a cash paying person! Zero stars is what I would give if I could! read more

Early on, I may have given Alfa home care a fairly decent review, maybe 3.5-4 but overtime and in recent activity the care has declined. I would give zero stars for the fact that they didn't call me until 8 hours later when my father didn't answer the door for his appointment. I felt this was either incompetence, negligence, or both from the standpoint that they had been watching him for over a year. I would hesitate to use this agency not only from my experienced, but also from the fact that the level of competent nursing is not what you expect in any home health agency for your parents or Love one. You must stay on top of them and be an advocate! I got to the house in time to have him taken the hospital where he spent 12 days however my father died as a result. Had I known sooner his outcome might have been different. And to add insult to injury the supervising nurse turned the whole situation on me and my father blaming us for what happened and ended the conversation with "oh well I hope he gets better:" You have got to be joking! We are absolutely heartbroken at the lack of compassion and acceptance of their responsibility in this situation. They should NOT take care of anyone you love and especially NOT our veterans! read more

I have been waiting for my CPAP machine and my insurance had approved it back in September and it is now October and still no CPAP machine. When I called I was told it was ready and got up there to the herrin office and was told in person that it was not ready. And I would think they would have called they re patients and let them know what is going on with their medical equipment. I was also told they would be calling me by the end of the week for them to set up an appointment and still haven't heard anything from them. They will not be getting any more of my business. I will advise stay away from Alpha home health if possible. read more

I walked in to get information on a C-PAP machine. The place seemed to be full of workers but a lady who was already in the process of helping someone looks at me and rudely says "it's gonna be a few minutes" not something like I will be with you as soon as I can. I stood at the front check out for several minutes in clear view of the other workers before one of them finally asked me if I had been helped. She did then help me but she was just as rude as the other lady. They basically acted as though they didn't want to be bothered by me nor my business. They need not worry, they won't be getting it. read more

I have ordered things from here and have had great products. My rating of 1 Star comes from poor lack of customer service follow up on the phone. I called at 8:40am and told of my issue and was told they would call the manufacturer and get it diagnosed and call me back. I said I would pay for overnight delivery. I had to call back six hours later to find out the diagnosis and that the shipment would be $80.00 for next day delivery. I was fine and it was on its way. Called the next day after10:00am to see what time they would be out and they said they didn't get a delivery. They said they would call the company and get right back to me. I called them four hours later and they still had no idea what was going on. Why do I have to keep making the first call. I'm regretting my purchase of over $1600.00 and them not stocking a relay box. How can you sell and offer in home repairs, if you don't carry simple parts for what you sell ? My brother just ordered the same chair and I hope they will keep the one part that can go bad in stock for when his goes out in 6 months like mine ! Great people, but poor communication skills ! Good thing the Big Mans Chair didn't get stuck in the flat position, because the battery backup wouldn't work for that issue, and I'd need to call 911 to get me out of the chair !! Not Happy !!!! Truly Frustrated!!!! read more