Customer service was top notch. The owners was very flexible with me being so last minute. Highly…read morerecommend.

This dry cleaners and their customer service is horrible! May do not take any accountability when…read morethey cannot find your item and then they claim that I already picked it up. When I tried to tell them that was not my signature in the book they argued with me they didn't try to provide me with a resolution to correct the problem.

I went to Double Tree on a recommendation from a friend about how wonderful they are when it comes…read moreto tailoring. I need a dress taken in slightly - an easy task that my mother would do for me if her sewing machine was working. I walked into the store and hadn't even produced the dress from the package when the woman said "No. I do not take things in." I was a little surprised since this place came so highly recommended and their sign specifically states that they are not only Double Tree "cleaners" but also "tailors." I then asked the woman what it is she does tailor and she replied "Pants and shirts. No dress." I left and asked the person who recommended the place and she informed me that they have done dresses her numerous times. I can't help but wonder if it is because I am plus sized that they would not work on my item. It's a shame because I would have given them a ton of business.

It was a great place to do my laundry. I was busy all week and got them to pick up my laundry and…read moredrop it back off very good job they did. I might never wash clothes again as long as they in business.

We have been taking out clothes here for a couple of years. Great service with a smile. Very…read morereasonably priced!

Best laundromat I have ever used. Clean. Safe Take your own toilet paper…read more No sink to pre wash but there are reasons for that... people WILL make a mess and leave it for others. Spray stains with stain treatment before you load up the car. Right beside Dunkin Donuts if you are a fan.

This laundromat is great! One of the owners was on site and was very helpful and friendly. My wife…read moreand I chatted with him as we waited for our laundry to finish.

I had duplicate accounts and wanted to make note of my prior 2 reviews for Eric since they were not…read morein this account. 10/22/2015 After a recent visit from my daughter and her dogs my carpets needed cleaning, so of course I called my GO TO carpet cleaning guy! Eric was able to get right out and get the job done. Pet stains......CLEANED. Since he was coming out I also decided to get some large remnants cleaned in my basement. Let me tell you, they were dirty and stained and now they are looking great. I discovered Eric about 2 years ago as a result of an emergency situation and a Groupon, and I'm so happy I did. Not only has he done a fantastic job for me and my family, but he is a very nice person as well. It's been a pleasure to have him do work for us over the years and refreshing to deal with someone that you can continue to give 5 stars! 7/22/2015 I've used Eric on numerous occasions over the past 2 years for both carpet and upholstery cleaning. Eric did his most recent work for me this week. He has been courteous, prompt and done an excellent job for me each time. I highly recommend his services.

The cleaning of our living room and stairway carpets did not get off to a good start. They were…read moresupposed to arrive between 10 & 12. After we moved all of the furniture out of the rooms, took the dogs to get groomed, and had plans for the kids to be out of the house in the morning we got a call stating they would not be there until 1:00. Messed up our plans for the day, but our carpets needed to be cleaned. The owner, Eric, showed up and pointed out the dark area of the carpet which we thought was dirt but he said was wear. After the cleaning the area still looked dirty, but the owner insisted that it was dark because it was worn, not dirt. We took a clean paper towel to the area after Eric left, and it went from white to brown with a few wipes of the "worn" area. We then brought out the towels to scrub a little deeper, and quickly went through 15+ towels getting the area much cleaner. All we used was the wetness of the chemicals that Eric originally cleaned the carpet, no additional products on our end. Being really disappointed with the results of Eric's cleaning I took pictures and texted him the images of the dirty towels asking him to call me back. I did receive a call back. I was debating whether to write this Yelp review before the call. The conversation definitely made my mind up for me. He mentioned that the Amazon Local voucher that we used was for a surface cleaning only. At no time during his arrival and setup was this mentioned, and certainly not when we were talking about the dirty area he called worn. On our call he mentioned that any additional deep cleaning would be an extra cost. All Eric had to say was that if we want the "worn" area clean, he could do a deep clean and it would cost X dollars. So he decided to lie to us and call the area worn verses doing the right thing Most people do not like to be up-sold, but where it is a legitimate need most people will see the value. We were never given that option. When I mentioned that to him he told me that he was tired of being told no the to deep cleaning that he stopped asking. This is the owner of the business who has the most to gain from getting people to purchase additional services from him. Having to deal with his lateness (at least he called), the lie on the carpet condition, lack of desire to tell me options, and zero customer service skills to make up for his lie, I would not recommend this business to anyone. He was extremely apathetic on the call. We made the mistake of changing from our original carpet cleaners trying to save some bucks. In the end we will pay more to get the job done right 3/12/13 Yelp pulled the pictures of my experience because they are looking for pictures OF the business not their work. Please private message me if you are interested in seeing pictures of the carpet dirt that I cleaned up after they left.