I had hired Absolute Stone Design in the fall of 2025 to repair an issue with my granite counter…read moretops having an uneven seam. They sent out two guys to repair my countertop. Only one of them spoke English. None the less, they were able to fix the issue. Fast forward to February 2026 and the issue with the uneven seam returned. Apparently, the fix didn't stay. Spoke with Renee at Absolute Stone Design and explained the issue. They sent two technicians to my house to repair the issue. This time neither one of them could speak or understand English which made it very difficult and problematic to explain what needed to be done and what my wishes were. Me and the technician ended up having to use a translator app on our phones to communicate which was quite time consuming and only prolonged the issue of getting my countertop fixed. After 20 minutes or so of back and forth trying to explain what the process was and what my expectations are the technicians began working. They put some sort of device that straddled the seam and using suction moved the two different sides of granite to make the seam even. The whole process took a little more than an hour. Once they were done, they seem to pack up their stuff in a hurry and left. Now my wife and I didn't stay in the kitchen the entire time and watch them work. Once they left, my wife and I went to dinner. Once we came back and closely inspected the work, that's when we found the damage to our countertops. They had put a hole in our stone and tried to cover it up by putting some kind of filler in the hole hoping we wouldn't notice it (see pics). I was able to scratch out the filler with my fingernail. I went to the Absolute Stone design office and spoke to the owner and explained the issue of what happened and showed him the pictures of the damage. His response at first was denial and then asked me how do I know that wasn't there before they started work. Then he tried to explain how the stone is old and brittle. He tried to explain away a couple of different excuses so as to avoid responsibility. After a little further explaining my position and how I don't buy his excuses I advised him that I am not paying the $300 fee he wants for the work as I am not paying them $300 to come to my house and damage my granite and then not offer to fix it. The owner was OK with that. He also advised me that he would speak with Renee about the issue and someone would be getting back with me the following week. That didn't happen and no one called me. Only after I received an invoice in my email (about a week later) did I call them back and speak with Renee and explained again what had happened. I could tell from our conversation that no discussion was had between her and the owner. I also advised her that I was not paying the $300 to them after they had damaged my granite. She understood and was OK with it. Now here we are a few weeks later and I get a call from a young girl at Absolute Stone Design inquiring about the $300. I again had to explain to this young girl what took place and for her to speak with the owner and Renee. I also explained that they sent two technicians to work at my house and neither one could speak or understand English. Her reply both shocked and surprised me as she said in an indignant manner that "I don't see what that has to do with anything..." and before I could explain, she hung up on me. Having been treated like this by Absolute Stone Design, I would not recommend doing business with these people as they are not very customer focused and apparently are OK with sending technicians to fix your problem without even being able to communicate with you should you have concerns or questions. And it appears that their staff are not properly trained on how to provide quality customer or show any empathy towards a customer who has experienced issues with their work nor do they seemed concerned in any way on offering to make it right. Buyer Beware!

I am SO happy with my bathroom countertop. Melissa helped me. She found a remnant of Silestone…read moreStellar Snow in the Tile Courtyard. I was thrilled. I'd seen a sample of it at Home Depot, but my project didn't meet their minimum. Went to another shop in Powhatan; they were super nice but a bit pricey and their product was a fabricated copy. (I wanted Silestone for all the right reasons.). What really impressed me: 1) Melissa didn't charge me for the circle cut out I wanted in the top left corner - (for trash!); 2). Gonzago was so polite, knowledgeable, patiently measured and convinced me to get the matching backsplash. Glad I did. and lastly, 3) The install team was polite, efficient and filled in the glue where I thought more was needed. (Keep the lady happy!). I've referred Melissa and team once. Hope I can do it again. Thank you, ASD.

I haven't yet used this company, but I did visit the store, look at their selection and speak with…read morethe employees. I also checked out three samples with me for matching with other design elements. They're a little far out in Ashland, but I was referred to them for having great pricing. They've done work for that person giving the referral, and I've seen that work, and it looks good, so... Will update if I decide to actually use them.

We love our new granite! Hosea and his team from Laser Marble and Tile did a great job and we would…read moretotally recommend them. His lovely wife Jennifer was very nice to deal with and keeps you informed on all the details.

Wow! So where do I begin. I went to the Floor Store for what I thought was going to be simple…read morekitchen floor replacement. That's when I met Walter. He was absolutely amazing and helpful. So what turned out to be what I thought was going to be simple. Turned into an entire home project due to a faulty dishwasher (flood). When I tell you that Walter as well as his team worked with me every step of the way. Walter's patience with me and all the changes I was making was insane. I must have gone in to the store at least once a day sometimes twice. Walter certainly made me feel like he truly cared about what I was going through. He was compassionate and really truly showed that he cared, he is veprofessional and very pleasant to work with. The floors are amazing, he worked with me in pricing and even the small touches along the way. I highly recommend The Floor Store. Ask for Walter!!

Floor tile for bathrooms, shower & laundry room & hardwood floors. Staff very helpful and took care…read moreof all our needs. Would definitely recommend.

I got a few estimates. They gave me the best price. After installing wood floors and staining they…read morecame to me and said they made a mistake & measured my floors wrong. They wanted an additional $800 to finish the job. Clear coat. I gave them half stating you are now my highest estimate, you claim you have been in business 100 years BUT YOU DON'T KNOW HOW TO MEASURE FLOORS? I wrote paid in full. They scratched it out, cashed the check & took me to court. At Xmas, wanted my house finished. Black lady judge said that by me allowing them to put the clear coat that a verbal contract outweighed a written contract in the state of Virginia. So I paid them the other half in court, in front of the judge. They reported unpaid on my credit for the next 7 years. I had my lawyer send them letters. I called the courts, it done no good. I got to explain it every time i applied for something, i had excellent credit other than them. So they got free advertising. Worse company i ever dealt with and the floors cupped because they didn't let the wood acclimate. Snowed that day,

Excellent service repairing heart of pine floors in 1913 historic home. Master Carpenter delivered…read morequality experience removing worn out hardwood and feathering in reclaimed wood. This professional went over and above to resolve buckled floor by uncovering issue, improperly installed flooring over prior renovations gone wrong. Really can't say enough good things about this company. From start to finish, everything was clearly communicated, fairly priced, and excellent delivery.

We had LVP flooring installed in the downstairs portion of our house several weeks ago. Though it…read moreis too early to determine the long term quality of the work and materials I can share my impressions of L&M thus far. So far I am very impressed with this company. They were EXTREMELY patient with us as we took a considerable amount of time making a decision on this project. Tons of emailed questions were answered (we worked with Laurel before she left and then Rosa), helpful information was always provided, and no pressure was ever applied while we made a decision. We made numerous visits to borrow floor samples and they were very good at educating us on the various things to consider when making our decision. The only negative was the amount of time between when we placed the order and when the installation was done. But I suspect the currently environment regarding the supply chain issues is beyond their control. The installers were very professional. The lead guy checked with me to confirm the direction we preferred the planks. Even though the order clearly stated the proper direction for the planks he was given different instructions. HOWEVER, because he was conscientious enough to check with me first BEFORE beginning the install, a potential problem was averted. From what I can tell, the work was done well. I haven't noticed any issues so far. They cleaned up after themselves (both inside and outside). Again, what stood out to me was the professionalism of their sales staff. Perfect balance between following up to make sure we didn't have any unanswered questions and giving us space to make this decision at a pace we were comfortable with. Going back through the emails, we began this process on 11/30/20 and didn't finalize anything until 8/17/21 (that's a long time to work with a potential client with no guarantee of a sale). We had three other companies visit our home to take measurements and provide quotes. L&M was the only company to stay in touch during our decision making process. Sometimes once you have all the data and facts it just comes down to which company gives you the best vibes (including online reviews). My gut said to go with L&M and so far so good.

Nightmare quality& installation for a premium price. Had to redo 2/3 of our house--Took management…read moreover a month to actually address the issues. Took from September to February to get it almost good. Requested a discount for all the trouble we had--and they said they :fixed" it all. One excuse after another. We will spread the word---stay away for this company. Quality-BAD Value--WORSE

Hired to repair grout in our shower, came by same day to give us a quote on the work and returned…read morethe following week for 2 days of work. In the end the price was very reasonable and the quality of work was great.

This is an excellent company that combines first class construction craftsmanship with astute…read moredesign capabilities. They are a small company but have been growing very quickly over the last several years. I know this because I first contacted them about some landscaping concepts three years ago. At the time I think the company was scarcely more than a father and son operation. I didn't follow through with that effort but recently called upon them for another different job. They have grown significantly, I am sure from word-of-mouth, and now have multiple logo-wrapped trucks. I've been gut-renovating, almost exclusively DIY, a 100+ year old house. The front porch was brick stairs but they were in bad shape and had uncomfortable tread and riser dimensions. The young man Abraham from Rosete Hardscapes had some excellent ideas about how to retain the existing base but enhance the design with additional concrete, brick, and limestone. As I said, I use very few contractors, preferring DIY, but this was a project I knew was beyond me. They did an absolutely fantastic job. Very skilled craftsman. They definitely don't work for free but the value is 100% there. I am very glad I went with these guys, they are top of the line.

Very rude response from their Administrative Assistant, when requesting a quote on a project. Very…read moreunprofessional response.

Over all I am pleased with our shower install. The materials took a while to get but that's just…read morethe way the world is currently. The team did an amazing job overall and I feel we have a quality shower that will last.

if I can give Mr. Fix it a 0 zero I would! Had Gutter Helmet installed by Mr. Fix it in 2008 with a…read moreLIFETIME warranty...well, one area leaked after the installation...Mr. Fix it comes out (when it isn't raining) and "fixes" it. It has since continued to leak in that same area so we call Mr. Fix it for service again...and here again Mr. Fix it comes out when it isn't raining to fix it. After awhile there's some things in life u just learn to live with, but yesterday it was raining and my wife & I were sitting out on back porch and the leak (the same leak) got annoying so I took video of it show Mr. Fix it where it's leaking. Well this morning I call Mr. Fix it to come out and fix the SAME leak that has leaked since DAY 1 and beings I had a new roof installed it's now MY PROBLEM! BEWARE of this company and their LIFETIME warranty for Mr. Fix it will throw it back at u!!! I'll get the leak repaired that Mr. Fix it couldn't FIX...and when I do I'll write another review and challenge u to call that company first!! STAY AWAY FROM MR. FIX IT!!!!