Erwin is one of the most knowledgable rug merchants i've dealt with , he's honest, and knows about…read moreevery one of his many many beautiful rugs. I have always spent a lot of time when purchasing my rugs because I am so fascinated with the history and the different types of rugs.

The owner of this store is incredibly knowledgable. We have purchased several lovely rugs from his…read morestore and been pleased each time we sought his advice/made a purchase.

Highly professional and nice folks repaired and cleaned my favorite oriental rug. The customer…read moreservice started with the initial call. They were helpful, explaining their cleaning and repair process. They were very up front with the costs and I got my estimate quickly. It was easy to set up pick up and drop off at my home.The pick up and drop off service is excellent. The fringe repair and edge repair is like new again. The worn spot repair is perfect again. My rug looks like new again. They were able to get my rug back a couple of weeks ahead of schedule. I am impressed with their services. I highly recommend Christian Lorraine.

From the folks who answer the phone to the men who deliver and clean, perfection! A pleasure to…read morework with them.

Staff is very friendly and knowledgeable. Bob and Jason educated me on the different products,…read morebefore I made my final decision. I had House Of Carpet make me an area rugs as well. It was made in 3 days. Their prices are very reasonable especially for the quality of service you receive!

I recommend HOC the owner and staff are friendly and reliable!…read moreThey are quick to respond and accommodating. I have made several purchases here and have been pleased each time!

We'd been to every furniture store in Richmond and had just returned from Green Front having had no…read moresuccess in the hunt for a sofa when we passed by Sofa Design. Thank goodness we stopped. This well-run family business had a wonderful selection and the most knowledgeable folks to help us. With no pressure and a few specific questions, they took us directly to choices that checked all the boxes. Highly recommend!

A Refreshing Furniture Shopping Experience!…read more After what felt like endless trips to all the big-name furniture stores (plus a long haul to that giant discount spot in Farmville), I finally found exactly what I was looking for at Sofa Design--and I only wish I'd gone there first! It's a locally owned family business, which I love supporting, and their products are made in the USA--huge bonus points in my book. The father/son team was friendly, knowledgeable, and incredibly patient with me as I tried to make up my mind (so many great fabric and frame choices!). The delivery was done with care while I was at work, and when I came home, I was honestly blown away. The scale of the furniture, the quality of the construction, and the fabric selections were even better than I had pictured. If you want personalized service, beautiful American-made furniture, and a shopping experience that's actually enjoyable, Sofa Design is your go-to. Highly recommend!

In settling an estate, I came across several oriental rugs and was clueless as to their value, if…read moreany. Mark was amazing in determining origin; colour; material; etc. What a talent and truly an art to be so well versed in the field.

From the owner: Hand knotted carpets from nearly every country that weaves rugs.read more

I was totally floored when my mom and I walked into this warehouse full of rug and carpet choices…read more This place isn't fancy, but folks here will roll out the red carpet to help you! We checked out several rolls of carpet, ranging from thin piled to plush piled and ended up choosing a taupe, medium thick carpet with the padding. The staff was incredibly helpful, patient and knowledgeable. They install quickly and professionally. The price was in our range and they even work with you if you need financing. We had such a good experience on our initial visit, that when my mom wanted to do the floors in her sunroom, we went back to Jeter's! They had a fabulous selection of indoor/outdoor rugs and we purchased one that lasted for years! Repeat business? You bet!! When I needed a carpet remnant for our spare room, we went back to Jeter's! I even found a cute cheetah print area rug that I bought on a whim! Love it! It's obvious why their customers keep coming back again and again! No pressure, tons of inventory, super deals and personal service! They also have hardwood flooring, tile, laminate, runners, decorative area rugs and more! For great selection, amazing customer service and pricing that won't dent your carpet bag, Jeter's has got you covered wall to wall!!

Although I did not make my purchase from Jeter's the folks there are friendly and accommodating. I…read morewas quoted a significantly lower price from a competitor so that made my decision for me.

Inefficient online order pickup process. Greeted by multiple associates at the register who…read moreannounced to the online order pick up associate that a customer needed assistance. A young lady came over who was very polite and courteous and began collecting my information, she was told by Kim to do another task instead which was off putting for me since I had been standing there for a while already. Kim came to the pick up area, attention divided not acknowledging me nor what I what I needed. Upon return the second time, she finally asked for my information. Once given to her she asked for a photo ID and I had to go back to my car for it. The purpose of online pickup is to be faster than an in store shopping experience. The time it took standing around, getting the run around and interacting with the unprofessional associate... I could have walked in the store found my item and checked out at the register way faster as that was the only line moving efficiently with ample help. I do not plan to return to this location due to her negative attitude around me questioning why I needed an ID after presenting the name, having a barcode ready (that was never asked for) considering my name is very unique and the chances of anyone coming to get the order, on this specific day/time/at that very location, who wasn't myself or spouse, would be very random and unlikely to happen. Horrible interaction with this person. Truly lacked communication and customer service skills especially for someone in leadership. She could learn a great deal from her employees who set a way better example than she did.

I am so obsessed with this store. I came back to buy more Christmas decorations for next year and…read moreall their Christmas stuff are 75% off. I was so stoked (my husband wasn't). They still have a lot in stock especially pre lit trees. They also have a lot of spring decor in stock already. Make sure you join their email list to receive a 10% welcome coupon. Happy shopping.

The company finally started responding to my messages once I contacted the BBB. They said they…read morewould split the cost of repainting a room (suggested by the painter they provided) and I declined, given the lack of need until this issue arose. They said they would send a check to cover the cost of the painting (previously, the sent the painter out and had him bill their business). The check has yet to arrive and I question whether it will actually cover the cost of the paint job, should it ever actually come.

We hired Flooring RVA to refinish existing floors and install new flooring in our home. While the…read moreproject was completed in November, our experience since then has been extremely frustrating. After the job was finished, there was no notification that the job was complete. In fact, several materials and tools were left scattered behind. We then discovered numerous issues and excessive damage caused during the process. This included problems with the subfloor, uneven stain coverage where the old stain shows through, gaps and transition issues, mismatched show moulding, and multiple baseboards that were torn off and not reattached correctly. There was also damage to surrounding walls and trim that occurred during the work. A representative from the company finally came out to review these concerns after numerous contact attempts. Upon reviewing the work in person, RVA flooring acknowledged that portions of the work were done incorrectly. We were assured the issues would be corrected and that someone would follow up to schedule the repairs. Unfortunately, that follow-up never happened. For months, we have made repeated attempts to contact the scheduling team to set a date for the agreed-upon fixes, but our outreach has largely gone unanswered. At this point, we are simply trying to have the workmanship issues and damage addressed as promised. We chose Flooring RVA expecting professional service, quality installation, and accountability. We are still hopeful they will stand behind their work and make this right, and we ask that someone from the company contact us to schedule the necessary repairs.

Cottage Lane is a super cute home-decor shop. The inventory skews toward cottage style and homey,…read morebut it's not overly folksy. Think lots of floral prints and pastels with a definite feminine leaning. There are lamps, table linens, guest towels, rugs and silk flowers. You'll also find body products, quilted bags, gourmet baking mixes, garden items and other fun gift items in the mix. Owner Gwen Moore is often in the store and she loves baking. The web site often has a recipe for something she's baking up to serve in the store on it. It's definitely a homey store worth a browse if you're in the area.

This is my go to for scout, lily, and simply southern! Oh and hen house linens! Gwen is amazing and…read morethe sweetest Lady. I have talked to her about all sorts of decorating needs and even my personal life- she's just a kind wonderful woman. This place has all the best decor if you're looking for fresh and chic designs. Support local businesses!

Timothy Green helped me with my Sofa & Loveseat purchase! He was very patient while we made our…read moredecision. If you're looking for a great deal and awesome customer service come by and ask for Timothy Green! -Stephen W

BUYER BEWARE I…read morebought bedroom furniture and two living room sets. One of the nightstands in the bedroom came broken and I didn't notice it until a few days after the movers delivered as it was on the far end of the bedroom and I wasn't sleeping on that side. I took pictures and notified as soon as possible and instead of replacing it they are ordering parts to repair. I told them I want a new one and they said I signed a contract that they are repair first and I said I don't care I just received it last Tuesday they basically said they don't care and they are ordering parts to repair it. Do not ever buy products here.