Lisa DeBrie is amazing!…read more I've done business with Grand Valley Bank in Fruita for years and have had the most unbelievable service from Lisa DeBrie. Lisa has gone so far above what is considered normal service for me and she has made a world of difference in my business (and personal) world. Thank you Lisa for all your efforts. Grand Valley Bank, please thank Lisa! Larkin and Camilla

I've been with this bank since I moved to Colorado in 1992 0the best customer service in the world…read moreany issues are addressed immediately with compassion

After my sister died it's taken over six months to get the employees to relay what was required to…read moretransfer my inheritance. They were too cheap to mail a check with tracking and delayed the transfer several more weeks to get me to pay for postage. All her other investments were immediately and kindly forwarded without any hassle. GJFCU just demanded I pay off her Visa or they wouldn't release my inheritance. The fact that there were multiple beneficiaries on several accounts made no difference. After paying the debt, no communication followed to confirm it was closed and paid off. As of June, I am still waiting for closure of a savings account, transfer of funds, and communication from the bank officer. My sister never intended her gift to be such a frustrating and intimidating experience. ​

Used this Bank for years and they know us by name. These small credit unions are better then bigger…read morebanks. Highly recommend this bank!

Before we start, I want to make it clear that this is not my experience, it is my mother's. She…read moreusually doesn't leave reviews, but this situation was serious enough that she feels it's important to share. I'm making this on my Yelp account as well to spread awareness of what she and her company had to go through at this bank. There was an issue where scammers impersonated the bank over the phone, and while that part wasn't the bank's direct fault, what happened next was extremely concerning. Once they gained access to her work account, over $12,000 was withdrawn from said account without any alerts, flags, or security warnings from the system. For a financial institution handling large accounts, the lack of fraud detection and response was shocking. There seemed to be no safeguards in place to catch unusual activity or prevent such a large unauthorized withdrawal from going through. During this, customer service seemed lacking and dismissive, brushing off concerns. She told me that they had barely any sense of any ownership or ugenency towards the massive loss. She is currently working with another company and taking legal action, as this has also happened to others in similar situations. Overall, she would not recommend this bank for large business or high-value accounts. Security and monitoring need significant improvement, and trust in their systems has been completely lost.

We have had an extremely disappointing experience with Timberline Bank and feel obligated to share…read moreit. Despite trusting them with significant business funds, our account security was not adequately protected, and thousands of dollars were fraudulently ACH'd out of our account. Throughout this ordeal, the bank's customer service has been dismissive and unhelpful. We have felt brushed off at every step, with no sense of urgency, ownership, or genuine concern for the impact on our business. In our experience, Timberline Bank has taken no responsibility for what happened, nor have they provided any meaningful support in resolving the situation. Based on how our case has been handled, we no longer have confidence in their ability to safeguard our money or stand behind their customers when something goes wrong. We want other customers and business owners to be aware of this before deciding to bank here.

They refuse to fix the drive up ATM. It will NOT accept a hand written check. I have complained to…read moremultiple tellers... I'm just about ready to move my accounts.

Great service. I just opened an account as I am new to Grand Junction. They have lots of…read moredifferent options. I am very happy with what I came up with as a bank package. The tellers are very friendly. I really like that the bank itself is very "banky." I feel important once I walk inside. As I am still new to using U.S. Bank, I have not had any problems.

Calling in takes forever because you are always on hold. Service in person is very slow. Almost…read morealways a line. Not enough employees to cover. The tellers wait on one drive through customer and then on lobby customer then back to drive through. Forget about going in for any information on a car loan, you are lucky if one person is there. They take your time and can't give you an answer about anything until underwriters decide on it.

When I called to speak to someone about these weird fees I see coming up every time I check my…read moreaccounts, have had to call to have these issues fixed in the past and they accused me of trying to say I was unaware just to get like 15$ back? I feel like they come up with a new fee of some kind to be charging for here and there, ever since the switch the climb from Sooper it's gone downhill.