We had our fire place serviced for the first time since new 2017 (for 7 yrs), which should be done from 1 to 3 years, depending on you're usage. It's a see through fireplace the was cleaned and checked over for any issues. From scheduling an appointment to questions we had were answered by Brandi, both by email or phone call. Nate & his helper did a great job, cleaning and explaining any questions we had. Happy customer. read more

Alpine Fireplaces - Fireplace Services Near Me - Meridian, Idaho

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Our fireplace is a year old and was installed by the builder. On a hot summer day I was sitting in our living room and the circulation fan came on. The fireplace was not operating at the time. I turned off the pilot light and the issue was resolved. Filed a warranty claim with the builder and was contacted by this company and was told this happens when it is hot outside and normal. What??? Not our first gas fireplace and never experienced this issue. Seems to be a cheap brand. I asked for an explanation in writing and it took two months. Funny, in the email I received from the company they suggested they service the fireplace every 1-3 years by them. Seriously? In three years we will be replacing the fireplace with a reputable brand! read more

Rude and unhelpful. Left several messages with no one calling back. Got ahold of someone but was rude. Just passed me off to the fireplace manufacturer when they were the ones that installed it. read more

This place orginally put in my fireplace in 2013. I have them come out to service my unit every few years. I have always received excellent service. They are professional, on time and honest. Nate, is very good and knows what he is doing. I highly recommend. read more

Best people, best product. Top notch communication from the office staff. They have access to just about anything you can dream up and the knowledge to install it. read more

Alpine fireplace came through for us a second time! Nate came out and figured out the problem, fixed it , and went above and beyond cleaning and touching up everything. our first visit was during pandemic when we had spent a bunch of money with another company in town -an appliance repair-but said they do fireplaces. well money and time and visits later we turned to alpine who fixed it right away. I have nothing but good experiences with Alpine. read more

I purchased a new home with a gas fireplace installed by Alpine. The work is beautiful and the customer service they have provided has been top notch. I had a minor issue with a noise when the fan started, and Nathan came out and fixed the issue right away; he was very friendly and professional, and also provided me with maintenance and cleaning advice. I called Alpine a few days later with a follow up question, and Nathan was able to take care of the issue over the phone. 100% would recommend.....cheers! read more

This is a great place! Alpine has a beautifully designed showroom with a wide selection of inserts, fireplaces and stoves, most of them operational. I have been in their showroom on many occasions and Mike and Brandi have always treated me with the utmost courtesy and respect. They are very knowledgeable as well. My husband has a professional relationship with Alpine, and works with some of their customers who need service on their fireplace sooner than Alpine's service department can get to them, because Alpine's service department and installers are in high demand in the Fall and Winter months since that is the peak of their season. Every customer of Alpine's whom my husband has come into contact with has nothing but great things to say about them, and love their service and products. Likewise, having been to and tried to work with other fireplaces shops in the Treasure Valley, anyone we come into contact with who needs a fireplace, new or replacement for their existing one, is referred to Alpine, as we are confident in their service and wonderful quality appliances. I highly recommend Alpine. Check them out!! read more

I have used Alpine Fireplace for years to purchase and service my fireplaces and the fireplaces of homes I manage. Today, I am so dissatisfied with their service I am taking to social media. My personal fireplace is leaking gas when being used. I use this fireplace to heat half of my house. They cannot come out for over 3 months. They gave me other vendors numbers (sent me to competitors) and the competitors do not want to work on "other peoples installs". Alpine in so many words said I should plan better and have them out earlier in the year. Um, it wasn't leaking gas earlier in the year. Reading the reviews I see I am not an isolated situation. read more

If I could give this organization a negative number I would. I purchased a new and according to the home warranty I am entitled to have the contractor in this case alpine fireplace come to my house and address my concerns. Jason was a bully and I get if I could work with the manager I might be able to have my fireplace concerns addressed. Mike was a bully as well, he talked over the top of me to the point I had to hang up. Mike and Jason refused to work with my schedule- even after I suggested a Saturday morning and Mike said they could only come at 7 am. When I said fine he started harassing me to the point I had to hang up. He then called back and left a message stating they would not come out to inspect the fireplace and address my concerns. This business has no concept of customer service or even how to accommodate customer service. THEY ARE REALLY RUDE. Go anywhere else's!!!!!! read more

We just bought a brand new fireplace from Alpine Boise, ID After 2 months it got serviced 4 times Jason lied to me in the face saying he will fix it a way that the manufacturer confirmed is wrong ! Beware and go somewhere else ;) read more

4.5 Stars out of 5 from us would be a more appropriate rating as our experience with Alpine Fireplaces contrasts with any negative review. We don't normally post lengthy reviews but wanted to make sure negatives are tempered based on our experience. We can be no more pleased with the customer service from Alpine Fireplaces. We had a Kaska 25 gas insert installed at our rental property. The install necessitated coordination with the tenant, property manager, as well as us (the owner) and inspectors; no small task given differing work schedules. The installers were professional and courteous the entire time. They made sure to call both the tenant and us (the owner) when they were in route to the installation as well as coordinating through the property manager when requested. They walked the tenant and us (the owner) through the operation and maintenance of the new insert in detail. Alpine kept their promises and their schedule within time frames promised. Just shows that a little open communication upfront both directions goes far to not having missteps along the way. Thank you Alpine Fireplaces. Kudos to Jason, Dan, Brandi, and Lisa; your team was great to work with! Scott and Suzanne Boise Idaho read more

I agree wholeheartedly with the first review! I work for a prominent HVAC company here in Boise and we purchased a fireplace months ago for a commercial job. now the insert showed up on time, but the surround and accessories never did. weeks have gone by and no communication from these guys whatsoever. They dropped the ball and refuse to take care of their business in a professional manner. When you CAN get them on the phone (which is RARE!) they have no idea what you are talking about and promise to call you back and then never do....just an awful place to do business with from top to bottom. for god's sake all they had to do was order everything and we installed it, and they couldn't even be an efficient middleman. If I could give this zero points I would. Steer clear if you don't want the headache read more

We had a lot of issues with our new Empire fireplace. Andrew from Alpine fireplaces worked for months to get it in good working order. Thanks Andrew! read more

Alpine Gas Fireplaces has poor customer service. We need a new ignition switch replaced on our gas fireplace and Alpine cannot come for a service call for 6 weeks! Very poor service. Please be aware of this if you buy their products. read more

Quite possibly the worst experience. If you ask for plans, you won't get them and you will be lucky to get what you actually ask for. We spent a lot of money on a firplace from them. While the fireplace turned out satisfactory, it was like pulling teeth to get the work done and get what we asked for. They contracted to have some electrical work done, it was shoddy to say the least and when they came back to correct the fact the outlet was 1/2 inch above the mantle and not flush they still could not get it flush. The first thing I plugged in the socket fell right through the mantle! Save youself the headache and go somewhere else. I can not recommend anyone else but ask whoever you are looking at to see work they have done at actual houses and call past clients. I came from the Seallte area where you could find quality contractors, here in Boise they are not so easy to find. I do know the standard of service with Alpine is horrible and that goes all the way to the headquarters where you will surely get an attitude if you have any problems you wish to address. Hope this saves someone from the mistake we made by using them. If you are into compromising what you ask for becasue they have selected something different for you, having no follow through, high cost for just average service these are the people for you. read more