It took a while to get on their calendar but they did a great job at a fair price. Purchased and…read morereplaced a part in my fireplace and were very friendly, and easy to with with.

Ritchie is responsive and on time. He shows you photos of what he finds inside and out and talks…read moreover the options at different price points. I appreciated his candor and he operates his business with a great deal of integrity. I highly recommend Idaho Fireplace & Chimney.

We highly recommend Wholesale Fireplaces of Idaho! From our initial exploration at the office with…read moreGreg, Bill's visit to our house to check our existing fireplace and give us an estimate, to the careful and skillful installation by Christopher, the entire process has been easy, professional, enjoyable and affordable. We love our new fireplace!

Above and Beyond Customer Service! Greg scheduled for someone to drive over 50 miles up into the…read moremountains to help my dad with his pellet stove which wasn't working. I GREATLY appreciate it given the fact that the temps have been freezing. Luckily it was an easy fix, and my dad was even shown how to fix it himself in the future. Greg also didn't even charge my dad! This act of kindness goes a long way for a retired veteran on a fixed budget.

We recently had to have some warranty work done on our fireplace. It's kind of been a hectic, long…read moresituation that has led us to work with quite a few employees from Leisure time from purchasing, installation etc on our new construction build. They've all been "good" but today we had the pleasure of working with Austin, and he was GREAT. He was very kind, professional, and knowledgeable, he went above and beyond what any one else has. It's the little things that have a huge impact. While he was here he didn't just work on what he had to and leave. He took the time to clean our glass, vacuum inside and out, and leave it nicer than he found it. No it's not required or even expected but that's what makes it so special. He's the first person we've dealt with that will leave an impression good enough to recommend Leisure time as a company as long as his name is attached to it. He made a very long drawn out process end in a very good way, and he deserves to be praised for it.

What an awful company. They do not answer their telephone during normal business hours and they do…read morenot respond to email. Terrible!

This place is OPEN. We bought a new house and it had an electric fireplace insert placed inside the…read moreold wood burning fireplace. I removed the electric insert, but wanted to have my fireplace cleaned/ inspected before starting a fire in it. They showed up and were in and out wishing 20 minutes. Fireplace looks great and everything is apparently good to go. Very smooth process!

WELL DONE - quick and efficient…read more In spite of our current HOT weather... preparing for the opposite that WILL happen sooner than any of us want to imagine... Called Top of The Stack today - to request service for our chimney / wood burning stove. Matthew answered the phone, took down my address and was at our home in less than an hour. He is a man of few words. Got right to work. Scraped and vacuumed the stove. Swept and inspected the chimney. He put down drop cloths and was careful about moving the very large vacuum carefully - no dings in my walls or floors. His post service verbal summary was easy to understand.

Needed someone to install replacement blower fan in gas fireplace. These guys sent someone out the…read moresame day... Awesome service.

From the minute we walked in until our fireplace was installed, Brian was fantastic to work with…read more He helped us pick something within our budget but excellent quality. Everyone that was sent out was great and knowledgeable. One of my favorite things is, Brian and his wife own this business. I can't give enough praise. Thanks so much!

I used their company two years ago and they were great. I used them last year and they were awful…read more this year they went beyond awful and when they showed up and gave me a line of nonsense after saying they could clean my chimney before they came. Then when they got here it was a whole other story. We agreed they should leave. thanks for wasting my day

We were in need of a chimney sweep- inspection and as I was thinking about it, who passed me in the…read more16, "A Fireman's Chimney Sweep". Called them up, made an appointment and they had responded within a half day to me and we were on calendar. They showed up, calling us when they were on the way, within the scheduled appointment time. They were very professional and careful as to place down tarp in the area of my fireplace and walk areas as I have light color carpet nearby. The work was done, explained to me my concerns and left without any residual or marks on my carpet. I am calling them out again when I need service or assistance as I am not to happy on a roof, just saying! I thanked them for the help and recommendations that were provided to me too.

Sitting on my fingers, figuratively speaking, for months before posting these comment but seeing…read moreSam M's this morning about his experience with this HVAC company, I think he used the word scam, I feel the need to say we had a similar experience last year. Here is our story. I won't go as far as saying it is a scam. I will say it was a disappointing experience that caused us to lose faith in Ultimate, although to that point they had been our contracted service company for twice a year maintenance inspections. During one of their routine check up visits last year, the technician told my husband that there were serious things wrong and we needed a new unit. He said that a sales guy would be in touch with us to follow up to make selection for a new unit. We were astounded because the unit was less than 10 years old, we have 3 zone heating and cooling in a custom built home home, we are meticulous about maintenance. We heard from the sales guy a day or two later, he came to our home and met with my husband and I listened to the discussion while working on other things. The sales guy was very nice but this is not our first rodeo, as the saying goes, given this is our fourth custom home where HVAC units were installed to serve multiple zones so my husband had a number of good questions and the answers were vague. We had no reason to distrust Ultimate at that point, but with an almost $25K estimate to install a new unit, we needed a second opinion by a qualified HVAC business. So we called another company we used during an emergency after a water leak that required the restoration company to have the HVAC unit to be removed and replaced. We used that company then because Ultimate couldn't fit us in to their schedule. That other HVAC company did a great job during the emergency so we asked them to come look at our unit. They did and issued a clean bill of health. We are loyal customer types and would have stayed with Ultimate forever in the service contract we renewed with them every year for twice yearly check ups on our HVAC. But after that experience, we switched our annual contract over to this other company. I'm going to give them credit for the years they did the the two seasonal checkups years on our HVC. So I'll post 2 stars with that credit in mind. But I don't think Sam M's 1 star is wrong.

Today was the second time I have used Ultimate Heat and Air. The first time was for a check up on…read moremy HVAC system. I was very pleased with the technicians and that they found that everything was OK. Because of that visit, I signed up for their monthly membership. I called to have the plumbing side of my membership done today was a very pleased when Bryce arrived and on time. He is very knowledgeable about plumbing. I needed a couple of new parts and he installed them quickly and neatly. I highly recommend this company from their front office to the servicemen.

Great company to work with. Reliable professional and did a great job at an affordable price. End…read moreresult; a great looking roof: and the crew did a fantastic job cleaning up afterwards too. Thank you!

I called Lionheart's office to schedule an appointment to obtain a price estimate and quote…read more On the day and time of the appointment nobody came. I was told they'd show up about 9:00 am /10:00 ish am. I waited until 12:30 pm. NO COURTESY CALL! Having given up on Lionheart's visit, I left to visit a neighborhood friend. There next door to my friends house was Lionheart Roofing inspecting another roof, having just committed to inspecting my friend's roof next. It was obvious to me that I was dropped. I left a note and my number on Lionheart's truck regarding the missed appointment. I then left with my friend to go buy a part for a project he was working on. We were gone about an hour, maybe a bit more when my phone rang as I was standing in my friend's garage. I saw that it was Robert from Lionheart calling me from his truck. He told me he had not forgotten about my appointment rather he blamed the whole thing on a network/electronics issue. He was going to put off my friends inspection to inspect my roof around the corner but I told him to go ahead and take care of my neighbor because he was already there. I rescheduled an appointment with him for the following morning at 8:00 am. The next morning Lionheart didn't show up until 40 minutes later claiming some other incident caused him to be late. AGAIN...NO COURTESY CALL! When he finally showed, he blamed the prior day's missed appointment on his office personnel for having not texted him the appointment info. After looking at my roof he told me that his brother, James, would send me an estimate within a few days. A week went by and...you guessed it....NO ESTIMATE...NO CALL! Today James from Lionheart called to inquire about my intention to replace my roof. I had already made that clear to his brother. I told James I was waiting for his estimate/proposal so I could move forward with having my roof replaced. It's apparent that the left hand doesn't have a clue what the right hand is doing in that company. LIONHEART ROOFING IS GROSSLY INEPT, IRRESPONSIBLE AND THE MOST UNPROFESSIONAL COMPANY I HAVE EVER DEALT WITH. I GAVE THE JOB TO ANOTHER CONTRACTOR.