Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

I have been waiting 3 weeks for a part to fix a unit that's less than 2 years old that they…read moreinstalled. no one has followed up. I have to initiate every call talk to their AI. Then talk to a call service. they say they'll relay the message and someone will call me back and they don't. So after three weeks of waiting for a part to come in now they're telling me that it's on backorder. But did I receive a phone call with an and an ETA. No instead I got a text message that just said it's been on backorder as of yesterday. So much for being a "family member" - they definitely don't treat you that way.

Tammi responded to my request for service immediately. When I told her my situation she maneuvered…read moreother appointments to accommodate me as quickly as possible. Ryan is the service technician who came to my home. He was prompt, professional, and friendly. As he examined my inside and outside AC units, he discovered the problem was very severe. I was not aware that my unit was still under warranty. Ryan looked it up via Google and confirmed it's under warranty, but with another HVAC company. I appreciate Ryan's integrity and honesty. I absolutely recommend Aire Serv for prompt, friendly, reliable, honest service.

Edit: They sent out a loaner portable air conditioner. WARNING! Do not use this company! We have…read morespent over $10 grand on maintenance agreements (Advantage Plan Memberships), repairs, and finally a NEW air conditioner they recommended and installed 5 months ago. Now in the middle of the worst heat wave ever in this area, we have had no air conditioning for 4 days and our NEW air conditioner MIGHT be fixed 2 days from now. They do not consider this an emergency. The heat is making us sick. They DO NOT have 24/7 service. We called at 9:00 a.m. on Friday. The guy came out Friday afternoon but could not fix the NEW air conditioner. He had to order a part, he said. Their office is closed on Saturday and Sunday. You can only talk to a call center in a foreign country and they cannot help you. If you are lucky you might get to talk to Tammee as she seems to be the only person there who has any authority. But Tammee says there is nothing she can do. The owner is Mark Banks, I am told, but he is not available. Trust me, Aire Serv of Western North Carolina is not reliable. The so called Neighborly Done Right Promise is useless. Go elsewhere for your HVAC needs!

First incident: This company wired our heat and air together which made our power bill to go up…read more Second incident: We called them again to fix ongoing issues with our air conditioning, and now they want to charge us an arm and a leg. They keep making excuses and adding extra charges, instead of just staying and actually doing their job.

Air handler (AC) went down. Keith came out and did some troubleshooting. Several ground wires had…read morebecome disconnected causing the outside unit of the heat pump to short out. This was fixed but we found out the pump had blown out. This is a smart pump on a Lennox and they run $1000-$1200. So we were going to have to order the part. Got a call back from them that day. They found one locally and brought it out and installed it. Presto cool air! The entire cost was less than half of what I expected to pay on just the part! This makes 3 times over the past 5 years that they've saved me a bunch of money on various hvac systems in 3 different houses. These folks are great!

I have used them on three houses. They are honest and do a great job. I recommend them highly…read more Service calls to installation. Great work ethic

These people are the best! Responsive, helpful, and knowledgeable. I've had multiple AC issues,…read moreand have always been pleased. I'd never use anyone else.

Carolina Comfort installed my American Standard heatpump in June 2014 and I didn't have any…read moreproblems at all with my system! New Management! In 2023 we needed to make some modifications to my system but Carolina Comfort was TOO BUSY to address my modifications to the SYSTEM THAT THEY SOLD AND INSTALLED! Too busy to take care of their own 9+ year customer! So now that the system out of warranty by a year I asked them to evaluate it for repair and alternatively to quote a new heatpump. Given the chance to sell me a new YORK system (bottom of the ratings) they proposed to repair my system without properly pressure testing for leaks or testing the compressor. This was after they baselessly claimed that it had probably overheated and would likely only last a year or so, and stating that the unit would only last about 3-4 years max. I am a retired degreed engineer and licensed to purchase refrigerants by the EPA so after I challenged their report they withdrew their offers to do any work for me. Good Riddance!

Made an app't for a technician to do a HVAC tuneup; time frame was two hours for the technician to…read moreshow up. Did not show up, did not call. I called the office who told me he was delayed. I said "why didn't some one call me, I just wasted two hours without even the courtesy of the person telling me he'd be late?" The receptionist apologized, but it wasn't her fault, it's the fault of the technician not having the courtesy to call, or the company for not training staff to be courteous and to not waste people's valuable time.

I've used them fir biannual service but when my heat stopped on a Sunday and I called for service…read moreon Monday they came out, spent considerable time checking everything. Furnace is 3 yrs old and they found the problem with a bad wire, and resolved it. I highly recommend because they're honest and dedicated people.

I started using this company for regular maintenance and last week technician Daniel came to my…read morehome. I was very impressed with the amount of time he spent checking everything. He made some recommendations but did not try to up sell me anything like some companies do. I believe in the concept of regular maintenance checks as it served me well at my last 2 homes. Also, if there is a problem in the future I know who to call.

They do a great job and reasonable prices. Very happy with the work. They explain what needs to be…read moredone .​

From the owner: Cole's Heating & Cooling provides residential and commercial HVAC services to Asheville, NC, and…read morethe surrounding areas.

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

Heater went out Friday night. Called Bullman who has done all our HVAC work for past 15 years. Guy…read morecomes out promptly and says motor is dead, cost to replace $2000. Recommended not doing this since system is 14 years old. Says someone will call me Monday with a quote for a new system( 11am Monday still no call) Charges $135 for all this! Call an independent contractor referred by a friend. He tells me over the phone he can replace motor with service call for $500 and that the motor will definitely outlive the system, yes I get heat that day! Guy explains to me that private equity firms are buying up family owned HVAC companies, keeping employees but raising price points and leveraging situations like mine. Wont be calling Bullman anytime soon for anything....

Service was provided on time by a knowledgeable, courteous serviceman. Very satisfied. I will…read morecertainly use Bullman Heating and Air in the future