1. Alpine Luxury Limo

1. Alpine Luxury Limo

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Telluride, CO

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Alpine Luxury Limo

4.5 (8 reviews)
Mon 6:00 am - 5:30 AM (Next day)
Tue 6:00 am - 5:30 AM (Next day)

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My Telluride Limo

My Telluride Limo

1.0(2 reviews)
3.7 mi

-10 would be more appropriate than 1 star. When I travel for vacation I am looking for a company…read moreto make things easy and stress free. I expect good communication and professional service. None of those things were provided by this company that has branded themselves as a "limo" service. From the start we had issues with miscommunication and pricing regarding our arrival,, baggage count and departure at Montrose Airport. The day before our flight we were told to only bring one bag and one carryon per person. We were headed to a ski town! Our large group had multiple bags, and ski/board bags. We were told not to communicate with the owner of the company Luis and instead speak to Michelle. Upon pickup we were crammed into a vehicle with our luggage with two other bags that wouldn't fit went with another person to our house and then left outside unattended. While our driver was nice and accommodating the vehicle was out of sorts including a handrail on the door swinging off. When we asked Michelle about doing a hot springs trip she was quick to share with our group that we could go to the Orvis Hot spring and then walk to the nearby town. After selling us another days transportation for $600 to and from our rental house we found out on arrival at Orvis that they would not recommend us walking the 2 miles to get into the town as the road is a HIGHWAY with no safe pathway for a large group to walk. While we can understand a mistake we were then left at the hot springs for longer than necessary and had to ask the driver to come pick us up earlier than planned therefore ruining the outing planned for the day and wasting our time. The next evening we tried to verify times for our departure back to the airport. After verbally berating and screaming at one of the members in our group we were then told by Michelle to only communicate with Luis and that they could only accommodate 1.5 bags per person, apparently some of our luggage needed to stay in Telluride. Luis confirmed we had to be picked up earlier than planned check out, and would get to the airport almost 4 hours before our departure time in order to fit into their schedule for a day we had already paid for transportation. In addition, we were assured two vehicles that could accommodate the large group and luggage. Of course departure day came and one vehicle showed up for the large group and luggage. We were squeezed into a newer van with our luggage on all sides for an hour and a half hour ride. As the customer I would expect accommodations, not to accommodate the poor planning of this "limo service". This shuttle service really put a damper on our trip. Between the horrible customer service, combative phone calls, horrible communication, and deliberate lack of honesty I can not stress enough not to waste your time and money on this company. Multiple times we were sent to different people owners/drivers to communicate with as the customer one point of contact would have been quite helpful. The biggest issue with this company is communication and the fact that they don't have it together. WE were the customers, WE paid the money for a service. Michelle touted herself at having "Wall Street" experience but from the customer service perspective I felt zero concern as a traveler on vacation. DO NOT WASTE YOUR MONEY - DO NOT TRUST THIS COMPANY

Experience with this car service was beyond negative stars. Our group was plagued with issues from…read morethe start of our trip until we left Telluride. Poor planning for sufficient vehicle space, schedule issues, unprofessional harassing behavior of business owners, and miscellaneous inaccruate charging. In a town where ride sharing options are few, do not run the risk of relying on this company, as you will quickly wish you had not!

Alpine Luxury Limo - taxis - Updated July 2026

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