Edgewater Pools came out & repaired the issue quickly. Customer service responded promptly &…read moreprofessionally. Overall a very good experience, I recommend this company for quality service!

Have been an exclusive customer with Edgewater for 3 years. Up until about 4 mths ago, highly…read moreprofessional and responsible. Now unfortunately the service is unreliable and the back off staff is inconsiderate and rude. Have been dealing with a gas heater repair from early January. Despite multiple calls to check on the status of the part which were all met with "we do not view tell the mail", I come to find out the replacement part sitting at another facility for weeks. No apology but simply an under-experienced heater tech replacing the so called broken part. Two days later the pool was still not getting warm and the heater tech came back out and told us that "we didn't know how to run the equipment." The rude nature of the discourse caused to to place several calls to Colton and his "assistant" with no call backs. We are on 2nd messages to Colton directly and 3 messages to Kat with not so much as an email. We have very luckily found Pool Troopers and they diagnosed the problem and had the heater fixed in 2 days. The pictures of the broken part is attached. Edgewater charges for incomplete repair service to keep ratcheting up home calls. Be very careful how much they charge. We are filing a complaint to the BBB and Collier County to make sure no one else gets the run around.

Absolutely horrible they do not do weekly maintenance as stated in contract the pool tech spends…read moreabout 2min and 30 seconds at our home we see on camera supposed to be water line scrubbing wall brushed pool floor brushed chemical test pump basket cleaned nope he does water test and leaves

Really rude manager and staff . Did a terrible job in cleaning pool and then come up with a whole…read moreload of attitude and excuses. Avoid at all costs

We recently hired Sebastian with Tiburon Pools & Spa to do an acid wash of our pool and to regrout…read morethe tile. We were extremely pleased with the result and Sebastian was great to work with. He was kind and patient with all my texts and questions throughout the process. He texted to check on our satisfaction following the refilling of the pool. He is young, but extremely professional (beyond his years). Although Sebastian does not service pools in our area, he gave me helpful feedback that helped us to recognize areas where we were being overcharged. He did not attempt to influence us to make a change in our service, but when I asked for a recommendation, he offered one. Thanks to Sebastian, we are saving money each month. And he charged us half of what the other company quoted us for the acid wash. Because no one can guarantee to remove every stain (without completely resurfacing), it was a hard decision to spend so much money. But because he offered a more reasonable price and was confident he could considerably improve the pool's appearance, we decided it was worth the risk to try. And we're very glad we did. I would say that the surface is 75-80% improved in its appearance. It looks clean again. And the grout turned out beautiful. (We bought our home from someone who had maintained the pool themselves and apparently didn't keep the chemicals balanced properly, which led to the discoloration of the surface over time.) I'm glad we found Sebastian and would have hired him in a NY minute to service our pool if we were in his service area. We were very impressed with him; his professionalism and his helpfulness even beyond the work he was hired to do for us.

From the owner: Here to help you enjoy your pool stress free!!read more

I had a problem with my water feature and had no clue. They came and fixed it in minutes and it…read moreworks BETTER than it ever did! Thanks!

Best service! We called with issues we have battled with our pool for over a year. They fit us…read morein, came out and in 2 visits turned our pool around. We are blown away at how great our pool looks! Good service, good price but amazing work!

I had a cracked union coming out of the heat pump and it was leaking water bad enough that my…read moreregular pool guy turned off the system and left it in service mode. I called texted Joe @ JM Pool Service and he had me fixed and back in business in under 24 hours. This was on Labor Day weekend, too! Didn't gouge on price and the guy is very friendly and knowledgeable. Just what you want in a pool service outfit! Thanks for the quick fix, Joe!

TodaY 7/5/24 MY POOL PUMP stoped working ,,I called my regular guy…read morePlastners but they could not have a tech come out till next week..which did me no good...to the rescue Jm Pool Service and Repair. called them Joe came out within 2 hours like he said fixed my pump easily with his knowledge and was quite reasonable, also professional he fixes pool pumps and associated equipment ...Joe Cell (585) 472 4528... tell him Jay from Quarry recommended him...

Simply outstanding service & maintenance, Pool looks as good as the day it was installed ten years…read moreago, always sparklingly clean & inviting. Anything out of the ordinary or repair is immediately taken care of, competently & reasonably. I am lucky to have Pool Troopers. and no, I'm not the owners mother.

very poor service . Their technicians don't know anything about pool service . The new technician…read morejust added cya grahu to my pump basket instead instead of skimmer basket .the granules should never put in the pump basket . Causing damages to the impeller and pump and blocks the flow . They haven't reached out to me at all about this. . The guy was just hired and doesn't understand or speak a wo of English no wonder he mixed up .

Naples pool service is run by wonderful people. They are very knowledgeable and always answer our…read moreneeds. Highly recommend them‼

They helped us in a pinch! They were professional, responsive and fair. Great company!read more

Thank you Summit Pool. We asked you to replace our pool tiles (existing tiles starting to…read moredelaminate) and we are impressed! You were responsive and courteous and the results look great!

We recently had our pool resurfaced by Summit Pools and are thrilled with the outcome. In the…read moreoffice, Deborah and Claudia couldn't be more helpful. They responded to our questions quickly and thoroughly. They also told us how to get a discount from BSU for the water bill to fill the pool. The project manager, Curtis, took pictures and gave us updates every day, while we were "up north." And he kept us informed during Hurricanes Helene and Milton. We love the extra's - such as the tile trim on the steps and bench, and the auto-fill feature. We highly recommend them! Specs: Standard silver pearl resurface, LED color light, NPT Glass Celestial 1x2" on trim, steps, and bench.