The best appliance repair company - hands down!!! Technicians are polite , kind and extremely…read moreknowledgeable.

STAY AWAY...FAR AWAY. If I could give them a 0 I would. Firstly, the tech that came out and…read morediagnosed our microwave combo as a bad magnetron. However, he did so without doing anything but turning on the microwave (without anything in it which is a known no-no) for less than 10 sec. HE DID ABSOLUTELY NO DIAGNOSTICS. He then told me he could have the replacement magnetron in a couple of days (no problem he stated). After a week I called them and spoke with the manager (at least she said she was the manager). Upon telling her of the delay she apologized profusely. I stated not calling me to inform of the delay was unacceptable and YES SHE AGREED. Then they finally sent out a 2nd tech who was very thorough and diagnosed a faulty control panel. He also said a couple of days to get the control panel. Another week passed and I again called the 'manager' who again apologized. THIS AFTER I REMINDED HER THAT SHE APOLOGIZED LAST WEEK FOR THE EXACT SAME THING WHICH WAS NOT INFORMING ME OF THE DELAY. In summary: 1. The first tech was totally incompetent. 2, The manager does nothing but answer the phone and apologizes (she has lots of practice I'm sure). Her goal seemed to be to get you off the phone . 3. They are higher than other repair companies (the previous control panel replacement was $380 while this was $522. 4. They placed no effort into correcting their inadequacies. THIS IS NOT A COMPANY TO DO BUSINESS WITH.