NOTICE: THE OLD OWNERS ARE COMPLETELY GONE! The shop is under NEW ownership as of 1/2026 and MOST…read moreof the reviews are from the OLD owners. I visited the shop in 1/2026 because the OLD OWNERS did EXCELLENT business. However, was disappointed to find that they sold the shop to someone NEW. I decided to give the new owner a chance and I REGRET it. The work was very pricey, but the paint job was sloppy and started looking spotty within a few months. Then to top it off when I picked the car up the Bluetooth wasn't working properly. I then came to find that someone at the shop STOLE the ORIGINAL Bluetooth module out of the car and replaced it with a FAULTY one (the owner has a Dodge charger which is the same car I took in for repair and the module is a KNOWN PERVASIVE issue with this vehicle). I KNOW they STOLE it because I PERSONALLY tucked a cord sloppily in an opening in the footwell. However, after the car was at their shop the cord had been folded, zip tied and put in the dash (see photo). They had NO BUSINESS in the dash of the vehicle, since it was there for a BUMPER REPAIR . I texted the owner and NEVER got a response. Also, at the time they only accepted cash or Zelle (BIG RED FLAG!) KARMA is REAL and they'll get EXACTLY what's coming to them, mark my words. WON'T BE BACK AND DEFINITELY WOULD NOT RECOMMEND! THE WORK IS SLOPPY AND THEY'LL STEAL PARTS OFF YOUR CAR!

My mom had an accident in my car and a friend recommended Jacques for the repairs. They took a look…read moreat my car and gave me the best service. The quality of work was phenomenal and they worked with my insurance to get me the best price without breaking the bank. When I picked up my car, I almost fainted! It looked as if nothing had ever happened! Please see before and after shots. I highly recommend Jacques for quality, timely repairs, with friendly service.

B&G Auto Center is the best auto repair shop that I have used in my decades of driving and owning…read morecars. It is indeed a 5-Star Operation. The owner, Verdis Alexander, is personally involved with the repairs, working side by side with his mechanics to ensure integrity, a fair price and white-glove customer service. I thought I had a transmission problem that was preventing the car from passing the vehicle emissions test. That was what the codes indicated. Turns out, my gear shift was sticking and not moving properly. How many mechanics can you trust to have been honest enough to admit to that? When my car was repaired, for a fraction of what I thought it would have cost, B&G drove it to the DMV and the car passed, just as the mechanics had promised.

BEWARE!! BEWARE!! BEWARE!!! Subject: A Cautionary Tale…read moreRegarding B and G Auto Dear Readers, I feel compelled to share my unfortunate experience with B and G Auto, located at 2206 E. 75th Street, Chicago, IL, in hopes of preventing others from encountering similar frustrations. Overview of My Experience: 1. Initial Breakdown: On July 1, 2026, my vehicle began to overheat and leak transmission fluid, prompting a call to AAA for a tow. After consulting several local mechanics, I chose B and G Auto based on the owner's assurances of immediate diagnostic services. 2. Relocation Confusion: Upon contacting the shop, I discovered they had recently relocated from Harvey. I agreed to have my vehicle towed to the new address, hopeful for swift assistance. 3. Lack of Communication: After the tow, I experienced significant delays in communication. The owner, Alverdis Alexander, failed to respond to my calls for about 20 minutes after taking my keys. When I finally reached him, I was met with vague reassurances and no clear updates. 4. Further Delays: Despite their advertised opening time of 9:30 AM on July 2, I received no updates until I called at 1 PM. When I arrived at 1:45 PM, my vehicle remained on the street, and I was unexpectedly charged for a battery charge, which had not been previously communicated. 5. Repair Pricing Discrepancies: After initially agreeing to necessary repairs (starter and transmission lines), the cost escalated dramatically when the owner informed me of additional issues with the fan. I felt pressured to approve these unforeseen expenses, and when I requested to pay at pickup, the owner's reaction was unprofessionally irate. 6. Post-Service Complications: After retrieving my vehicle on July 4, I encountered immediate issues, with the car stalling shortly thereafter. Despite several attempts to contact the owner, I received minimal assistance, culminating in a suggestion that I might have blown a head gasket. Conclusion: This experience has not only caused substantial inconvenience but has also led to unexpected financial strain due to uncommunicated repairs and unsatisfactory service. It is crucial to bring these practices to light, as they can significantly impact other consumers in our community. I urge potential customers to consider these points carefully before engaging with B and G Auto. Ethical business practices are essential, and it is my hope that this review prompts a necessary review of their operations. Thank you for your time and consideration. Sincerely, Montage Pheloan

Mark and his team are quick and efficient. They know what they are doing and they get you in and…read moreout with no issues. They are kind and helpful and I love the small town business in Wauconda Deb D.

Honest and awesome customer service - referred by a friend and I can see why! I'll be back, just…read morehopefully not too soon!!

I would have preferred to resolve this directly rather than leave a negative review, but my…read moreexperience with European / Technicraft has been extremely disappointing. My Jaguar was brought to European Collision after a break-in in which the driver's window was shattered. State Farm recommended European Collision as a certified facility that works with Jaguars, which is why I trusted them with my vehicle. What should have been a straightforward repair has turned into 2 months of delays, four visits, unresolved problems, and significant inconvenience. First visit: My Jaguar was brought in for the broken driver's window, and European Collision had the vehicle for approximately 14-15 days. When I went to pick it up, the battery dead, so the vehicle had to remain at the shop to be charged. After I eventually picked up the vehicle, within approximately 15 minutes, I discovered that the driver's door lock controls were no longer working. I immediately contacted the shop. The driver's door locks and controls had worked properly before the vehicle was brought in for the window repair. Second visit: I returned the vehicle and again reported the lock problem. I was told it would be addressed. There were also issues with the replacement window trim, including a damaged part that caused another delay. Third visit: I had to return the Jaguar because the paint damage from the original break-in had not been properly completed, and the window/trim work was also not properly completed. The window had to be removed again so the paint work could be completed and the correct trim installed. European Collision had my Jaguar for approximately 7-10 days during this visit. The driver's door lock problem still had not been fixed, and I was told another part needed to be ordered. Fourth visit: After the part arrived, I returned the Jaguar to have it installed. The shop kept my vehicle for two days, but even after installing the part, they still could not fix the driver's door locks or determine what was causing the problem. I was ultimately told I would need to take the Jaguar to a dealership for a diagnostic. Now I am being forced to pay for that diagnostic myself because the lock problem was not reported to State Farm as part of the original repair. I may also have to pay most or all of the cost of fixing the problem. This is especially frustrating because the problem appeared within 15 minutes of the first pickup, did not exist before the repair, and was reported immediately. European Collision had four opportunities to address it, including having my vehicle for 14-15 days during the first visit, 7-10 days during the third, and two days during the fourth. There was also a serious lack of attention to detail. The broken glass from the break-in was never properly cleaned. Even after four visits, I continue to find broken glass inside my Jaguar. At every pickup, I also found shop dirt and footprints on the carpet and door trim. The floor mats and work areas were not properly covered or protected. I also paid approximately $1,000 out of pocket for additional paint work. Because the window had to be removed again to complete the paint work and correct the trim installatio I am now being forced to pay out of pocket for a problem that arose immediately after their repair. I also made repeated attempts to resolve this with management. I requested the District Manager's assistance and was given an email address that was undeliverable. I then contacted the Technicraft Group corporate office, was given the General Manager's information, and again the email address provided was undeliverable. I also contacted the company's online customer service and received no response. After trying the shop, the District Manager, corporate management, and online customer service, I still have no resolution. Based on my experience, I would not recommend European Collision / Technicraft , especially if you own a Jaguar or another luxury vehicle.

A business that clearly doesn't understand what good customer service mean.Very disappointing…read moreexperience.

We had a check engine light come on during our weekend vacay in Chicago. We called about 1.5 hours…read morebefore we could make it to the shop and the gentleman was very helpful and even offered to stay a few minutes late while helping us troubleshoot our problem. He provided top notch service and gave us some peace of mind for the rest of our trip. Highly recommend this company. Great people. Thank you!!

Nick and Ameen are fantastic people! They've been working on my family's cars for years. When my…read moregrandparent's were alive, they worked on their vehicles and to this day, both my parents and I still take our vehicles in to have work done. Not only are these two gentlemen honest, but they use the best materials around and change you a reasonable price to ensure your vehicle is running smoothly. Nick and Ameen do their best to squeeze you in for big-time issues despite how busy they may be. Having taken my car to other neighborhood establishments before, I can tell you with absolute certainty that First Class Auto treats their customers like gold. Therefore, despite my move to the suburbs 2 years ago, I travel back to the city to have all of my vehicle repairs done, and I recommend that anyone traveling in the area do the same. Cheers to this business and its employees! Best, Lauren A.

Excellent body work, completed quickly and at a very reasonable price…read more Highly recommended. Mike Mc

I used Kevin and his team for a repair a few years ago. I recently needed his services once more,…read moreand he again provided exceptional service and craftsmanship. I highly recommend him and his team, and definitely will use him for future repairs.

State Farm had recommended this repair shop. They were friendly, professional and prompt. They had…read moremy part within a week, and my repairs were done within 48 hours. When I picked up my car, it was clean on the inside and out. They went above and beyond to make sure I was pleased with the work.

My car was there for three weeks. No estimate done and when I went up there they told me they had a…read more"hard time getting the hood open" which is funny because I could open my hood just fine. Worst service I've ever received. 10/10 do NOT recommend

Jay ("I just go by Jay" - or "Stephen Ray Gaudreau", real name) who maintains he is the owner, took…read moremy 2016 Smart fortwo car, which was NEW, and explained the car would be tied-up about 4 weeks, a month. I planned for this. He ended up keeping the car for (3) THREE MONTHS "customizing" the car to include new stereo, dip colours, "wing doors", and a variety of other custom work. The cost was $5k. I put $3,800 down (check to Gaudreau) in advance of completing work. With my car tied-up for three months (honestly, I was desperate to have all the customizing done) I had to rent a car during this time at, of course, additional expense. "Jay" and I agreed to a price reduction of just the $3,800. He was also unable to supply the gull-wing doors, and this cost was removed. As I drove the car, things began to go wrong; the stereo wasn't working, the lighting was intermittent, the base component stopped working. When I spoke with Jay, he apologized. He told me he had different aspects of the customization done by far less experienced people he "farmed the work out to." This didn't fix the situation and I threatened to hav e my attorney contact Jay. Jay pleaded with me to not go this route. He told me his girlfriend was desperately ill, that his mother was desperately ill, same of someone else in the family. It was clear to me as much as initially liked Jay, he was largely INCOMPETENT. I took my car to Autosonics in Highland Park, IL. They first repaired the wiring Jay did which was literally hanging from the car bottom, dragging on the ground. A NEW Stereo was required, complete re-wiring, and a host of other reparations to make my car whole and fall in line with Mercedes expectations to not void my warranty. This was ANOTHER $5k. The car was $17k new. Mario, the owner of Autosonics, pout together several videos of what he found of Unique Dips work, so gto justify and advise me why the cost was so high to make it all right. This is a link to one video regarding "wiring": https://youtu.be/7gjwmECk4xM. It's called, "2016 Smart fortwo RUINED by Unique Dips." Mario said he had "never" seen such poor workmanship in his twenty years in business. I want everyone, regardless of your experience with Ray, to know MY experience with Unique Dips. I have a copy of a phone conversation where Ray/Jay admits his offenses in this matter, a text exchange in which Jay/Ray plead for mercy from me, and a handwritten note from Jay/Ray to pay me $500 in "regular" payments until we were settled. Nothing EVER came. Please reconsider doing business with this company, this person, he is capable of destroying your vehicle as he nearly did mine. Mario at Autosonics has offered to advise anyone who would like to hear, the description of my car as it went from Unique Dips to Autosonics.

Rims , calipers tints bumper accents on the car next is the roof…read more I can not stress how pleased I am with the level of service and the transformation of my whip! I feel like I have a whole new car and will definitely keep it for years to come. The service was fast, extremely friendly and the quality, exceptional. I have already got people on their way to get work done. Jay is who I worked with and he was thorough and has a great eye for detail. Gold