POSTED IN RESPONSE TO MONTAGE P. ON BEHALF OF THE OWNER OF B&G AUTO CENTER Dear Montage P., Thank you for your review. We would like the opportunity to address your points: 1. You called to ask about the cost and time to fix a transmission leak. We replied that we needed to inspect the vehicle first. You asked if it could be done the same day, and we noted it was possible, but no promises were made. 2. Regarding location confusion, you were informed of our location over the phone and agreed to have the vehicle towed to us. 3. Regarding communication, we called you the same day the truck arrived to inform you that it would not start or crank. We explained we cannot diagnose a transmission leak if the vehicle is not running. You were advised to expect delays as we had to manually relocate the vehicle into the work stall. You admitted to knowing about the starting issue but did not inform us beforehand. We also charged your battery because it tested low. 4. Regarding delays, the next evening we installed the battery and still had no crank. It took five people to push the truck into the stall. We diagnosed the transmission leak as the transmission lines and determined you also needed a starter. We advised you of the pricing and informed you that only the dealer had the lines available, which would affect the cost. You stated that completing the work as soon as possible was your priority because it is a work truck, and that price was not an issue. In approximately 24 hours your truck arrived, the battery was charged, and the vehicle problems were diagnosed, yet you viewed this as a delay. 5. Regarding repair price discrepancies: The next day parts were obtained and the work was completed on the starter and transmission lines. While doing a final check, the technician found that your cooling fans were not turning at all. This will cause overheating issues 100% of the time. We quoted you a price for the fans and you agreed, reiterating that money was not an issue but time was. With additional work authorized, the final price naturally changed. When we finished the initial contracted work on the starter and lines, payment was due. You added the fan repair but stated you could not pay for three days, at which point we requested a deposit. You had a problem with our policy requiring a deposit for add-on work, despite having paid nothing up to this point. We agreed to make an exception for you if you would pick up the vehicle on Saturday. We also pushed to complete the work quickly so you could attend to your business matters, finishing the vehicle Saturday morning in time for your appointments. We were closed that afternoon for the 4th of July holiday. We should not be expected to answer the phone when we are closed for a holiday. However, when you reached out via FB Messenger, we returned your call at 2:00 AM. When you mentioned the truck was overheating, we reinforced our concerns about potential engine damage from running the vehicle severely hot, especially since it is unclear how long you drove without functioning cooling fans. Finally, you were asked to inform us when the tow was on the way. 6. Your post-service problem has nothing to do with the services rendered. We were never asked or paid to diagnose your truck's overall health. We were told to fix a transmission leak, and the starter and fan clutch were technician finds. Your current overheating is more than likely being caused by existing engine damage. 7. CONCLUSION: - Is the truck starting and running? YES. It arrived on a tow truck not starting at all. FIXED. - Are the transmission lines leaking? NO. Once the truck was running, fluid poured out, which has been resolved. FIXED. - Are the fans now turning and blowing adequate air to the engine? YES. They came in not turning at all, and you had no prior knowledge of this. FIXED. - Was all work and pricing approved by you before being done? OF COURSE. It was nice meeting you and it was our pleasure to fix all of your concerns. Our only regret is that we did not meet you earlier to warn you about the dangers of driving the vehicle in 90-degree weather without cooling fans. It is a shame that the several "local mechanics" who you consulted with earlier did not notice this. I urge all customers to bring their repair needs to us first, instead of consulting other "local mechanics". Best of luck to you. Call if you need anything. Best regards, B&G Auto Center B&G Auto Center 16860 Lathrop Ave, Harvey, IL 60426 P: 773-680-0173 | F: 708-232-2727 read more

Finally I found a trustworthy mechanic. I'm beyond ecstatic that I came across this place. My car was having issues Saturday night and I was so concerned that I wouldn't find a place opened on Sunday so that I can have my car back for work on Monday. Low and behold I found this hidden gem. When I brought my car in, the owner Verdy was very accommodating. He was very straight to the point and listened to all of my concerns. The problem was fixed and anything he was not sure of he actually researched to give me a legit answer (unlike mechanics that will make up answers to pacify their customers). Simply put, he was thorough. The most important aspect was the cost which was very reasonable. He offers a warranty on the repair, has a loyalty program for oil changes and I can even get my license plate sticker there. I will be bringing my car here from now for any and everything. read more

I had a very good first-time experience at B&G Auto Center today. My daughter's car was making a lot more noise than normal. I thought it might need a new muffler. Took my car to B&G and found it wasn't the muffler at all, but a gasket and some rusted bolts. Alverdis took the time to show me a diagram of the part that was being replaced and explained the process. He gave me an estimate of the cost prior to the work being done. Definitely a lot less than I thought. While waiting, I was able to get much needed work done in the comfortable waiting area with free WIFI! He has very friendly and professional staff. I would highly recommend his place of business the next time you need your car repaired. The prices are fair and not padded with stuff you don't need. I will be back for sure! read more

I'm so glad I came across B&G Auto Repair shop while searching for someone reliable and not so expensive. I read reviews all the time, and decided to give them a try. The positive reviews did not disappoint! The services that I needed was thoroughly explained, and I was given a quote before the repair started. I was in and out within the same day and felt so much more comfortable driving. I knew I needed more work done, so I didn't hesitate to bring my vehicle back the very next week. They have affordable prices and the quality of work is top notch. Thank you, Verdy and Team! You have gained a new customer :-) read more

I helped my friend select B&G Auto to do fender repair and painting on her 1998 Lincoln TownCar. I did read the company reviews before we made our decision. I thought B&G's responses to some criticisms were credible and rational. We decided to give them a try and I am very happy we did. It was a very pleasant experience. A BREATH OF FRESH AIR!! The staff was friendly and professional and the owner was very accessible. The finished product was all I had hoped for. The car now looks AMAZING! The work was completed as scheduled and I will certainly be doing more business with B&G Auto! read more

My 2016 Ford Explorer was rear-ended causing significant damage to the quarter panel, destroying my bumper and muffler housing as well as damage to the liftgate and tow hitch. I was given a very fair and competitive estimate by the owner, Mr. Alexander. The repairs were completed in the time estimated by the Insurance Company and and no one has been able to tell I was ever involved in an accident. Mr. Alexander and his staff were very professional throughout the entire process. I would definitelygive my recommendation to this facility. read more

I love this shop. The owner is very pleasant and quite handsome. He takes time to help you understand what's wrong with your car. I've been too a few shops and they don't do that at all. They just what your money. All the mechanics are very efficient. The whole team works together to make sure you, the customer, comes back again and again and I will continue to refer people to this place. read more

I had a great experience here. They were friendly and did a great job explaining the issues with my car. We were feeling defeated, but after coming here, they were able to put my mind at ease and my car back on the rode quickly and economically. I will definitely be bringing my car back here for all the other work that needs to be done. read more

i Have been getting my car repaired at B & G for over 5 years Iam Super Satisfied My Daughter has purchase a car from B & G & is supper HAPPY with the Service Frank Powell read more

Shop is a complete joke..unqualified mechanic unprofessional owner STAY COMPLETELY AWAY you'll thank me in the long run..they dont call him shady verdy for nothing... read more

Big Service Little Prices. Check it out you will not be disappointed. For all your car repair/body or paint needs CHECK OUT B&G AUTO REPAIR.