This place rates a 5+ for workmanship. The installer we had was one of the best I have seen! He…read moretreated our home like it was his. Shane arrived when on time and left the work area clean every day. So why a 2-star review? Customer service is HORRIBLE! We have not experienced this type of service from a "service business". From the beginning. We arrived at the showroom in late January. The sales staff was polite and helpful. After the sale and down payment is where the horror story began. We were told 4-6 weeks after we paid half the bill which was several thousands of dollars. I contacted them in the middle of March but scheduler would NOT respond to calls or emails. I also called and emailed the owner, Mike. Nothing!! No response. Frustrating. We finally got our A1 installer to work on our project end of April though end of May. After job was complete, I contacted owner again. This time he responded immediately. He basically said he was sorry. If you can stomach poor customer service this your place.

If I could give a lower rating I would. We were scheduled to have counter installed. Everything…read morewas all confirmed prior. Expected them to show up when they said as we had sub- contractors in a hold pattern until they came to install. Everything this week, was scheduled based off the counter top being installed on (today) Monday morning. Long story short, my husband asked to speak with owner or manager as they indicated they couldn't install until Wednesday which threw off all other contractors. Wednesday DID NOT work at all for any of subs or us as home-owners that relied on the install to happen when they said it would. Our expectation is that a company should make it "right" and not affect the customer. Well, that didn't happen, manager/owner did not follow-up and they have now jeopardized our closing on current house and moving into new house. If they would have had a decent resolution based off of decent customer service, I wouldn't have felt it necessary to do this review!! Never reviewed anything before now!