If I could give -5 stars, I would. AL's Towing (aka Pete's Towing) is nothing short of predatory. They operate like scammers--taking advantage of people in stressful situations, charging outrageous fees, and showing zero professionalism or integrity. Their business practices are exploitative, and it's clear they profit off desperation rather than providing an honest service. Avoid this company at all costs. If you value your money, your time, and your sanity, stay far away from these people. Fairfax county police has a case now for these 2 company's read more

Having to get towed is never a good time, but my interaction today made it bearable. The tow truck driver, Joey, was extremely helpful and did well to reduce my stress levels in the bad situation. The service was quick and worth the cost. read more

Awful service.. my car was towed last night 9/14/2024 . Saying the car took two parking spaces Awful service, awful customer service, Awful company , .. too bad I can't give negative 5 stars. I already got money back from the wrongful towing from the last time y'all took my vehicle, and hopefully more people will call on your shit service.. no idea how you guys are still in business... total SCAM.. read more

Al's Towing & Storage - My car was towed by Als, ( black Toyota Corolla ) , Do not use their services total scam - Towing Near Me - Falls Church, Virginia

I would rate these a*s holes -1000000 if I could they towed my car and made pay $200 for no reason, they are shit

1/29/22 Respect is not what you will find from the. Disrespectful is more like it. You'll get the attitude of some tattoo artists with a skunks up their ass. The person I heard talk to my wife not only had the fuck off tone in his voice, but hung up the phone on her while she was trying to get information about giving your business more money. Nicely done Al. Not only did your employee manage to fuck up a potential client and possibly repeated service, but also turn away other clientele who read this review. This is not prison or undercover work where asking questions can get you killed. We simply wished to know where and if your company could come and remove a vichele from our property. Since your employee or manager my wife spoke to was so rude, you will not be hearing from us again or other clients you may possibly know. Hope your moment of rudeness was worth it. read more

I just finished getting my car towed using Al's towing. They were very professional and reasonably priced. Both gentlemen i dealt with ( willie & kevin ) were informative, helpful and have good customer service skills! Did i mention that it only took 15 minutes to get a driver to me? Kudos to you Al's towing!! read more

This company is beyond unprofessional. The staff is rude and lazy. After paying for my vehicle, they would not open the gate to let me drive out so I honked and then they flipped me off from the door. Karma will get them; already has based on the look of them. Stay clear of this sham of a business. If I could give negative stars I would. read more

I have a 2004 Buick LeSabre blue with rims I got a toe from Tyson corner to Harrisburg Pennsylvania for $600 I het a pothole I did that myself. He blew my back tire out I've been calling their business and ask for a manager they will not put me on to a manager bad business blew my tire and f*** my rims up read more

Al's Towing has rescued me and my parents whenever we've had a breakdown. I was stuck on the side of the road and I called the number and Willy reassured me the truck would get to me ASAP and like clockwork they arrived in under 15 minutes. They are the only tow company I trust to transport my Hot rod as well. read more

Al's Towing & Storage - Shelby GT500 - Towing Near Me - Falls Church, Virginia

The good: 1) FAST. The dispatcher said that the truck would be around w/in the hour: tow truck arrived in 10 minutes. 2) Jumpstarted my car, let the battery run for a bit, and recommended that I take it immediately to a shop so that they can check the battery or alternator. Otherwise, I'd need another jump as soon as I turned off the engine. 3) Dispatcher and tow truck driver were polite and professional. The not great: 1) Expensive - though I honestly don't really remember how much I paid the last time I needed a truck to come out. A jump start cost $80, but hey, I think my car insurance will reimburse me. read more

So I understand towing a vehicle for a parking violation in an empty lot, but why tow it from Alexandria to Falls Church. If I had the funds not to illegally park, why would I have the funds for a taxi 20 minutes away. Thanks!!! read more

Worst towing company I have ever had to deal with. I was stranded on the side of road. this man was picking up my calls and right hang up repeatedly! Avoid Al's towing at all cost and don't you dare store your stuff with them!!! read more

The company booted my car for no reason after I simply parked, walked my wife and kids to a friends house, and returned to shop. When we discovered the boot the guy who appeared to remove it was belligerent and seemingly intoxicated. He didn't have any evidence to support the placement of the boot and behaved hostile to my wife and kids (who are two and one years old, respectfully). Not professional, not even honest ... Probably not sober .... read more

worst place ever they dont do their job. They are supposed to be 24 hr they're not Monticello apartments need to get more of a handle on this. they dont give out stickers so what do they expect. Either way parking is always full they dont have good management is what everyone has been noticing. Al's tow company is just an accomplice to this. They are rude and dont do anything. read more

I arrived to pick-up my vehicle which had been towed and Matt at the front desk was not wearing a face mask. When I asked him to wear his mask he began to personally insult me, including calling me an idiot. This behavior is extremely disrespectful and abhorrent. A second staff member was sitting in the side office and did not bother to correct Matts's behavior. It's a true testament to their business practices. read more

These folks bailed me out of a tricky situation. Car was parked on the second and a half floor of a parking garage with low ~ 7 foot clearance, that some other towing companies couldn't get me out of, and or refused to even attempt to get me out of due to low overhead clearance. Car was immobilized for various internal/electrical reasons. Andy showed up and saved the day. Thanks again :) read more

Worst company ever! I was scheduled to have roadside assistance by them and initially they told me their ETA was 90mins and I waited for 2 hours only to find out no one showed up?! I'm stuck waiting and no one ever called me or notified me! I finally called my insurance to only find out that Al's has canceled the service and did not notify anyone!!! On top of that when I called their shop they denied having any knowledge of the claim or my car. I urge you please do not rely on their awful service. read more

I have been waiting for three hours for your service to come and tow a car out of my parking space!!! Your drivers are ignoring your dispatch office!! This is the worst service I have ever seen!!! Three hours!!! I wish I didn't even have to give you a star. read more

I understand parking without a pass deserves getting towed but Al's Towing towed a vehicle on Memorial Day with military Purple Heart tags - talk about disgraceful company. They also don't even tow the vehicles to their own lot, leading to another company taking payment and the brunt of people's anger, another cowardly act. In addition, there are vehicles in the same towed neighborhood covered without parking passes that have not been towed. read more

Called this guy when my car died. He was rude and completely non-transparent with his pricing. Not only that, but he damaged my bumper and refused to admit it. Never had a customer experience like this anywhere. To top it all off, my mechanic told me all my car needed was a jump, while Al told me some BS about how I needed to tow it to a mechanic. read more

I had a "dead battery problem" and needed help fast. They sent David out immediately. When he got to my truck he instantly identified the problem (which was not a dead battery, just a loose bolt), and then kindly waived the fee for his time. This was excellent service, kind attention, and consideration for my wallet. I am so excited to have dodged spending an entire day on a stupid car battery because David was perceptive and considerate. I wish I had paid him with something, the least I can do is give his company a good review. read more

Al the owner is rude, unprofessional, and used derogatory language when speaking about us to his "secretary," which we could hear as he yelled about us on the phone. read more

Wish I could give them zero stars. Al's towing was hired by my HOA for towing enforcement. Without the knowledge of my HOA, they subcontracted towing to Battlefield Towing. My car was towed and I had to hunt down who actually had my car. When I finally found it was Battlefield, I had two wait two hours in an isolated storage lot for one of their drivers to come meet me. The icing on the cake was finding my hood and side view mirror were scratched. The driver and dispatchers were also rude. If Al's chooses to have another company do their business, they are responsible for damages. I have filed a claim with BBB against both companies. If you are ever towed to their "shared lot" with Battlefield Towing, be advised that there is no office building. You have to wait by a fence in an isolated area for a driver to finally show up. I do not recommend women going alone. read more

Apparently it is legal to tow a car for not having a parking permit when there are absolutely no signs posted within the neighborhood that a permit is required. Furthermore, I have been parking there for MONTHS and have not even received a WARNING that my car needed a permit so that I could park WHERE I LIVE. However, your company still took it upon themselves. You may as well tow the whole community because I have never seen a permit on ANY CAR THERE. What money hungry unethical people work here?? This place should be out of busy and I should NOT have had to pay to get my car back. read more

Worst place ever. FIRST OF ALL. I had just bought a car and parked on the street parking of my apartment place. I had only temporary permit to park. I didn't know I couldn't park there because you had to have the apartment decal????? Damn. I parked there for 3 nights and then the next day... my car wasn't there. My apartment office told me Al's Towing had it and had to pay. I had a huge argument with my apartment office but they are dumb and didn't do anything. So I'm mad now and went with my dad with our other car. The lady at the front desk was so rude. I had spoken to her about the car and concerns over the phone before heading over there. Worst service ever. I paid $180 to get my car back. They said that they come every night and tow BUT?????? If they come every night, my car would have been towed the 1st night right??? So THEY don't do the job. I didn't even receive a WARNING STICKER. WOW. Also keep in mind, *new car* so I checked my car and the back is SCRATCHED. they can't tell me they didn't do it. But guess what! They denied it. So I asked for pictures and they said the driver that night took them so we would be fine. I'm like ok. I gave them my email address. THE PHOTOS NEVER CAME. so??????they really did scratch it. Smh. This company is so rude, money hungry, over all 0/5. They don't come every night when they have to. Not a good place. Also had another incident recently, I didn't find parking where I live so I parked in front of the apartment office. Guess what? Next day I had a WARNING STICKER FOR PARKING THERE WHAT THE FUCK. so ??? I CANT PARK ANYWHERE ????? I NEVER FIND PARKING AND THEY NEVER TOW CARS THEY OUT STICKERS OR TOW THE WRONG CARS FOR STUPID THINGS WHEN THEY SHOULD TOW OTHEE CARS FOR NOT LIVING HERE. read more

I vary rarely take the time to write reviews - good or bad - but Al's Towing Falls Church location provided such exceptional service in an industry plagued by such bad impressions. A friend of ours suffered a serious medical event while he was coaching some kids and was rushed to the hospital. In the days and weeks following, he had no idea where his car was due to some memory loss associated with the episode. A few weeks later when he did learn where his car had been towed, he was disheartened to hear how long it had been stored on the towing lot because that usually adds up to a big bill (after all, even towing companies have rent and other expenses to pay). He had the documentation to support his reason for leaving the car in the parking lot of the business and when the owner heard the full account, reduced the fee to release the car. Sometimes there truly are extenuating circumstances and our friend is eternally grateful that Willie of Al's Towing in Falls Church dealt with his issue with such compassion. Our friend suffered other injuries when he collapsed, but his concern over a possible brain issue is not compounded by a bad experience paying more than he could afford to get his car back. Financial strains can add stress and he will not be able to work for a while from the incident - thank you Willie for helping him out with the total bill. One more thing, Al's filled the tires, especially one that had gone flat, so friends of our friend who went to pick up the car would not have any trouble driving it. I will try to not pre-judge towing companies after dealing with Al's Towing in Falls Church. read more

Ok, folks, there is this thing called the cell phone, with which you (dispatcher) can call him (cranky tow truck driver) and find out where he is! "He will be there momentarily." 15 minutes go by "He's in the area" 15 more minutes "He's coming" Then he shows up and despite what the phone answering person said, Mr. Cranky Driver only knows how to operate a tow truck. No trying to see if it can be jumped first. Nope. Just knows how to tow. Across the street to the Honda dealer for $80. Yes, with a $5 fuel charge because the genius dispatcher sent Cranky Driver to Arlington from Manassas. read more

The staff are very unfriendly, rude and mean. The worst towing company ever I have experienced. Think twice before you choose their services. read more

Towed my car because it was in a "reserved spot" which my car wasn't. $135 to get my car back plus the $10 to get there. Terrible service and rude help. CLOSE THIS PLACE read more

Al's Towing & Storage is the rudest money hungry company that I have ever encountered. They tow your vehicle at your home and do not have a clue as to what is going on. A person pays rent, but is not allowed to have a car at their residence? I think not. Maybe he is in cahoots with the Apartment Complex to see how much money can be made. My advice is that you may want to stop bothering others' personal property, especially when it is allowed. Who monitors your home and tells you that you cannot have a vehicle there? When they are called out on their shadiness, Al likes to curse at you and call you names. He knows that he is wrong. What goes around comes back around, always. You are one big law suit waiting to happen! read more

ZERO STARS. I have never been more disrespected in my life. A completely unjust tow, and complete lack of respect from the dispatcher. The people here clearly do not like hearing the phrase "I believe you are wrong sir". These words seemed the through them in to a frenzy, where one gentlemen proceeded to call me B****. I felt so disrespected, and could not help but think how unprofessional this was. When I politely asked for the gentleman's name who towed my vehicle (in case there are any damages) and the gentleman name who was yelling obscenities towards me, I was refused the names of anyone that worked at this trailer trash towing company. On top of the terrible experience and treatment, my car is a manual, so not towing the car on a flat bed truck was plain irresponsible. Who knows the damage this will cause in the long run. I am lucky to have picked the car up without a blown transmission. Avoid this rude and discourteous company at all costs. Al's towing is the definition of poor customer service and poor treatment of vehicles. read more

Towed my car because state inspection expired (What the fucking reason to tow my car which had zero percent your business. Are you law enforcement?) They towed at Saturday night, charged $135 inspection expired + $25 road service (what the fuck did I ask for it!?) + $25 weekend labor (what the fuck, again) And they may tow my car on Sunday night again because I have no way to do inspection on Sunday. Terrible and ridiculous! Everybody works there should be shame for how they make money. read more

I was just cut off by truck 79 (license plate ALS79) on Old Ox Rd. He came up really fast out of nowhere in the right lane just before we merged at Adessa and just came over in my lane without even signaling and would have hit me if I hadn't slammed on my brakes. I honked and he then turned on his bright white lights in the back of his flatbed to flash me. If this is how your drivers act and drive, then it is no surprise the reviews are so bad. Wish I didn't even have to give them 1 star! read more

If you're in need of a tow, you're obviously having a bad day, which in turn makes everything else seem that much worse. I called up Al's Towing because my Mini wouldn't engage Reverse gear and I couldn't get it out of the parking lot and to the shop. Within the hour, they had a driver outside. His name is Melvin, and he was very polite and professional, and right from the beginning he made a stressful situation feel that much better. He asked what the problem was, took a look in the car, and really eased my mind by telling me that my car didn't need a brand new clutch, it just needed new linkage cables (much, much cheaper to fix). Also, turns out he was right. Not only was he very nice and professional in diffusing a stressful situation, he was knowledgeable and really eased my mind. I thought the price was a little high - $85 for hookup, then $4 per mile after that - but honestly it was probably a pretty fair price. Very satisfied customer. read more

HORRIBLE!!! They put a boot on my car in an unrestricted spot, and the staff there was rude and unfriendly. When i went to talk to a manager, i was greeted with the same hostile tones throughout the entire conversation. while i was leaving, i bumped into a driver who asked if i needed help with anything, and seemed legitimately concerned with my satisfaction. (i think his name was Terry) He was the only person that seemed to know how to talk to people, or even gave a shit about the people coming in. read more

Terrible, dishonest company engaging in unfair business practices. Towed both cars for improper reason not reflected in sign (which was posted in different area from parking). Explained to them they were wrong. No response. And they charged a fortune to get cars back. Never do business with this company if you can avoid it. read more

Did what I needed them to do which was tow someone's car from my space. Could be a little faster.

Our problem with Al's started after the tow was completed and payment (including a $20 tip to the driver) was made by MasterCard. This took place on June 24, 2009, after our BMW was towed from Kingstowne to BMW of Arlington, Earlier this week, Eddie from Al left one of the most belligerent, threatening and unprofessional messages I have ever heard because he claimed that we hadn't paid the $135 charge. He phoned BMW of Arlington about it and even threatened to take us to court. We faxed a copy of the credit card statement clearly showing the charge on June 24. His excuse - "we had a new clerk who didn't record the payment to the invoice so I had to go and collect it." My suggestion to Eddie - CHECK YOUR CREDIT CARD PROCESSING STATEMENTS AND COMPARE THEM TO YOUR INVOICES BEFORE YOU GO OFF THREATENING PEOPLE! This could save you a lot of headaches and possible legal action. I am planning to file a complaint with the Towing and Recovery Association of America (TRAA). Al's claims that their towers are all certified by the TRAA. They must all have missed the accounting and customer service modules of the pre-certification education. This is a quote from Al's website: "Each driver is certified by the Towing Recovery Association of America (T.R.A.A.) and average ten years experience in the towing industry. All of our drivers possess strong work ethics and always uphold a professional, polished appearance. " Really? Prove it! read more

********WARNING**************WARNING**************WARNING********* Very bad experience with this company. Car was search and contents documented by the police because it was left beside the road after a crash on black ice. A net book computer was recorded by the police located in the trunk of the car. When discovered that the net book was missing I contacted the police. I was informed by the police that they do not have access to the impound lot that it is owned by the towing company AL's Towing. I called AL's Towing and was told by an employee that the manager was not in the office and received no return calls with messages left to call me. Today March 8, 2012, the manager finally answer the phone and I explained to him what occurred. His response was, I called the police and they have 18 cameras and because the car was not searched before the car was removed from the lot there's now way for me to prove it was in the car. when I tried to explain again that the net book was in the car according to the police and no one else had access to the car except AL's Towing the manager became defiant and raised his voice, and said you can not prove it. I will never recommend this company ever. Just remember AL's Towing what comes around goes around!!!!! read more

We called Al's Toyota based on a recommendation from Koons Toyota in Tyson's. The service agent who came was extremely helpful and we appreciated his professionalism. We did not have the same experience as others with the receptionist, in fact the receptionist was quite pleasant. Al's was costly but it's just the price of doing business when your car is broken down. read more