This experience happened over a month ago and I have reflected and still felt the need to post :…read more My mother, who has stage 4 cancer, was admitted to Alta View after we left another emergency department due to excessive wait times. The initial intake experience at Alta View was positive -- the staff member who checked us in was kind, efficient, and compassionate. Unfortunately, the level of care declined significantly after admission. While my mother was not physically harmed, there were repeated instances where she was made to feel like a burden rather than a patient deserving dignity and support. During the day, family members were present to advocate for her. At night, when we relied on staff, her emotional and basic care needs were often overlooked. To be fair, there were some nurses who provided excellent care, which suggests this is not an issue of individual staff capability, but rather a systemic problem related to management, communication, and hospital policies. A particularly concerning experience involved the attending physician, whose bedside manner was lacking and, at times, inappropriate. He attributed my mother's denial for transfer to a nursing facility to her refusal of two therapy sessions during a two-week stay. This explanation failed to consider the context: she had acute gastrointestinal symptoms and had often just completed one therapy session when another provider arrived, indicating poor coordination between care teams. We also requested emotional support resources for my mother, who lost her husband less than a year ago and is coping with advanced cancer. The response was limited to a paper being dropped off in her room, with no meaningful follow-up or connection to services. Obtaining assistance with Medicaid application required repeated requests. It was only after I personally escalated the issue to a charge nurse -- who then persistently followed up -- that any action was taken. Operational issues also impacted care. The cafeteria closes at 8 PM, leaving patients who miss ordering time with limited and unsuitable food options, particularly problematic for those with nausea or digestive conditions. The discharge process was confusing and poorly communicated. We were initially told to prepare to leave without adequate planning for a safe placement. It was only after I questioned whether discharge could be enforced that we learned we could remain until appropriate arrangements were made. Discharge paperwork was delivered without discussion, and we had to proactively confirm whether it was safe to leave. Finally, during discharge transport, it was discovered that my mother's port had not been de-accessed. This resulted in a prolonged and distressing situation where staff appeared uncertain about proper procedure, causing unnecessary discomfort. This experience took place during an already extremely difficult period for our family. Hospitals play a critical role not only in clinical treatment but in preserving patient dignity, especially for those facing life-limiting illness. While there were individual staff members who showed genuine care, the overall experience reflected significant breakdowns in communication, coordination, and patient-centered support. I am sharing this in hopes that leadership will address these systemic issues so that other families navigating serious illness are not left feeling they must constantly advocate for basic standards of care.

I was over charged by 40% of the National average. The bill of this visit to the ER. The bill was $…read more8 000 for 3hrs in the ER. It was out of network for my insurance . I tried to work with Alta View about working with me assessing and or-adjusting payments . Never returned calls. I was on hold truly for hours trying to connect and address the ability to address my concerns. Never spoke with a human, then I got a bill from collections. I paid it immediately, in full,the balance is paid off . It was the entire amount due however I am 100% sure that I was way over charged . No one on staff ever called me back to assess .

Extremely understanding. Exactly what I needed. So thankful I went in. Doctor Nguyen was beyond…read morehelpful.

I will recommend this office to all my friends. I didn't have to wait long, the doctor listened and…read moreexplained things to me and made sure I felt heard. I was self pay and this office is also the most affordable in the area as well!

Please see the Google review from Patti L Just don't go…read morethere for any care. You won't see a physician. Just a nurse practitioner who will misdiagnosis you. Be aware!

Today I went to the Instacare on Highland Drive, in Holladay, with an earache. Dr Anderson gave me…read morea cursory look and said she couldn't see anything wrong, so there was nothing she could do. She told me to call an ENT. Less than a 5 minute consultation and she was out the door. No printed instructions, no help. I called the ENT, they can't see me for 2 weeks. By then, I might have hearing loss. Thanks for nothing!

Went in today for a severe sore throat. I was seen by Dr Peterson who wasted no time in diagnosing…read moreme. He said this was super serious, if it went on further I'd be going to the emergency room for emergency surgery. I was completely shocked after visiting another instacare being told to wait out the viral infection on day 2 of being sick. I'm so glad I went for a 2nd opinion. This was day 12 & I felt hopeless and fearful I was just going to be told to wait it out. Thank God for Dr Peterson taking all this away & giving me the care I so desperately needed. I feel super blessed and lucky to have walked in there & to find a Dr specializing in sore throats. He said I had bad luck because he only sees this maybe twice a year. But I also think I had good luck to get him as my Dr today. I can't thank you enough Dr Peterson for my experience today & for my future health. I'm so grateful. Also shout out to Nurse Taylor S. She checked me in & was super friendly & most importantly caring. That was our first sign that we were going to have good care. She checked on us throughout the appt and made me feel like my care was important. Thank you so much for that experience & your kindness.

The way they run the InstaCare/kid care makes no sense. We come in with 2 kids in front of us, and…read more6-10 adults come in after us, yet all of the adults are seen before we even go back. I would think that sick kids would be just as big of a priority as the adults, they do not make you feel that way.

Had a great experience at Medallus Urgent Care Draper, my family and I were not feeling well at…read moreall, brought my son in the morning, my husband and I came back in the afternoon, staff was very helpful, very little wait time and our PA Bernard was great and really knew how to take care of my family, definitely will come back if needed. Highly recommend

Had originally left a great review however 3 people in my household just got a bill from Medallus…read morefor $90 for a visit that was YEARS ago. All 3 people visited on different dates, paid the co pay and all that and was seen for different things but now YEARS later we all randomly get a bill for $90 each. so sketchy!!!!

So I was in the E.R. There was a vet named Lucas working on suicide watch that day. we talked, we…read morebounded. that's my brother in my heart.

BEWARE!!! They will violate federal protections to try and make you pay more. This company is…read morecorrupt and fraudulent. I had a mental health crisis which is protected by federal law. The support staff is rude and unhelpful. Down with corruption and those who perpetuate it. Free the people!!!

I have seen horrible reviews for this place. So I've come here to post my experience in the ER…read more I could not be happier with my trip to their ER! Dr Bess is an amazing doctor who properly diagnosed my situation, after @CareNow misdiagnosed the day before. The place was super clean, everyone, super kind and helpful. I want to thank Dr Bess for proper diagnosis and getting me on a proper regimen to help me get well again.

I went in for a checkup yesterday, my girlfriend forced me to go haha. I went to Kevin Peterson and…read moreit was super straightforward no complaints with him at all. The real reason I'm writing this review was because his nurse, Talmage, was a freaking rockstar. I passed out after the blood draw, (I had never had one probably just nerves) and even tho everyone was heading home and it was almost time to close he stayed with a couple of other people and monitored me made sure I was taken care of and comforted me. Whatever he's making isn't enough, he needs a raise!

Worst service ever not very helpful at the front desk when come in to take a drug test be prepared…read moreto fill out unnecessary paperwork that is no need nor you're personal information your just peeing in cup not getting surgery

The doctor was great. I had a problem later when the medication was out of stock at the pharmacy…read more They won't call back to provide alternate

We came to insta care today for my daughters Ear infection, we thought it would be a decent wait…read moretime. My daughter cried her eyes out for an hour in the waiting room, we got brought back to see the dr, we've been waiting for 2 1/2 hrs. The wait time is ridiculous. We ended up waiting 3hrs almost 4hrs and all they said was sorry we had to call in another Dr we had a ton of Emergencies, meanwhile my daughter was in pain, puking and other parents were asking us if the dr had seen us. the tip of the iceberg was they "miss placed" the prescription so when I came to pick it up it was not in their system. I had to wait another 20min on the phone in Walmart just to ask the nurse to resend the prescription order through. Zero star. We did not feel taken care of at a hospital.

Come to treat my asthma; very expensive to give me a bandaid ; 5 days passed since my…read moreVisit ,now with severe bronchitis developing in pneumonia, they do not do an aggressive treatment; I m suffering and had being in hell to be able to breathe.