On 9 JAN 2025, I reported in for a three-hour surgical procedure on my abdomen. I arrived at the…read more2nd floor of Bldg. 3 Surgical Center @ 06:30 and was promptly processed in and moved to my prep room. Nurses came in and went and I was finally greeted by my surgeon and the anesthesiologist. All described their part of the procedure and I was ready to go. The anesthesiologist returned and injected what he called "Tequila" into my IV (his name for a relaxing agent..which was wonderful), and then proceeded to wheel me down into the OR. After applying the gas mask to my face, it was "lights out"...and the next thing I remembered was waking up in my 4th-floor recovery room...with my wife by my side and Sandy (RN) and Danielle (PCT) taking care of me right after the surgery. Since I felt great I ordered brunch off the menu (my wife called it in), and enjoyed a lovely omelet, juice, and coffee. The food was delicious (as I enjoyed brunch and dinner on the 9th and breakfast on the 10th), and all the items were ordered off a nice menu with a simple phone call. For the next 24 hours, I was taken care of by a wonderful staff including Xiew Hua (RN), Amber (RN), Brian (PCT), and other RN's and PCTs (Nurse Assistants,) until I was discharged on the 10th. My room was perfectly warm, the TV (and well over two dozen channels) was excellent, and the care was top-tier. I was up walking around in the afternoon and felt great. One of the best parts of the stay was a juice dispensing center just down the hall that allowed me to grab some fresh grape or cranberry juice any time I wanted. It tasted great and really hit the spot! This was my first ever surgical procedure that required an overnight stay (OK, so getting my wisdom teeth out in the Army in 1980 didn't count), so I wasn't sure what to expect. Regardless, it was an excellent experience, and the doctors and staff on the 2nd-floor surgical center and 4th-floor recovery were awesome. Five Stars.

This experience happened over a month ago and I have reflected and still felt the need to post :…read more My mother, who has stage 4 cancer, was admitted to Alta View after we left another emergency department due to excessive wait times. The initial intake experience at Alta View was positive -- the staff member who checked us in was kind, efficient, and compassionate. Unfortunately, the level of care declined significantly after admission. While my mother was not physically harmed, there were repeated instances where she was made to feel like a burden rather than a patient deserving dignity and support. During the day, family members were present to advocate for her. At night, when we relied on staff, her emotional and basic care needs were often overlooked. To be fair, there were some nurses who provided excellent care, which suggests this is not an issue of individual staff capability, but rather a systemic problem related to management, communication, and hospital policies. A particularly concerning experience involved the attending physician, whose bedside manner was lacking and, at times, inappropriate. He attributed my mother's denial for transfer to a nursing facility to her refusal of two therapy sessions during a two-week stay. This explanation failed to consider the context: she had acute gastrointestinal symptoms and had often just completed one therapy session when another provider arrived, indicating poor coordination between care teams. We also requested emotional support resources for my mother, who lost her husband less than a year ago and is coping with advanced cancer. The response was limited to a paper being dropped off in her room, with no meaningful follow-up or connection to services. Obtaining assistance with Medicaid application required repeated requests. It was only after I personally escalated the issue to a charge nurse -- who then persistently followed up -- that any action was taken. Operational issues also impacted care. The cafeteria closes at 8 PM, leaving patients who miss ordering time with limited and unsuitable food options, particularly problematic for those with nausea or digestive conditions. The discharge process was confusing and poorly communicated. We were initially told to prepare to leave without adequate planning for a safe placement. It was only after I questioned whether discharge could be enforced that we learned we could remain until appropriate arrangements were made. Discharge paperwork was delivered without discussion, and we had to proactively confirm whether it was safe to leave. Finally, during discharge transport, it was discovered that my mother's port had not been de-accessed. This resulted in a prolonged and distressing situation where staff appeared uncertain about proper procedure, causing unnecessary discomfort. This experience took place during an already extremely difficult period for our family. Hospitals play a critical role not only in clinical treatment but in preserving patient dignity, especially for those facing life-limiting illness. While there were individual staff members who showed genuine care, the overall experience reflected significant breakdowns in communication, coordination, and patient-centered support. I am sharing this in hopes that leadership will address these systemic issues so that other families navigating serious illness are not left feeling they must constantly advocate for basic standards of care.

Extremely understanding. Exactly what I needed. So thankful I went in. Doctor Nguyen was beyond…read morehelpful.

I will recommend this office to all my friends. I didn't have to wait long, the doctor listened and…read moreexplained things to me and made sure I felt heard. I was self pay and this office is also the most affordable in the area as well!

Please see the Google review from Patti L Just don't go…read morethere for any care. You won't see a physician. Just a nurse practitioner who will misdiagnosis you. Be aware!

Today I went to the Instacare on Highland Drive, in Holladay, with an earache. Dr Anderson gave me…read morea cursory look and said she couldn't see anything wrong, so there was nothing she could do. She told me to call an ENT. Less than a 5 minute consultation and she was out the door. No printed instructions, no help. I called the ENT, they can't see me for 2 weeks. By then, I might have hearing loss. Thanks for nothing!

Went in today for a severe sore throat. I was seen by Dr Peterson who wasted no time in diagnosing…read moreme. He said this was super serious, if it went on further I'd be going to the emergency room for emergency surgery. I was completely shocked after visiting another instacare being told to wait out the viral infection on day 2 of being sick. I'm so glad I went for a 2nd opinion. This was day 12 & I felt hopeless and fearful I was just going to be told to wait it out. Thank God for Dr Peterson taking all this away & giving me the care I so desperately needed. I feel super blessed and lucky to have walked in there & to find a Dr specializing in sore throats. He said I had bad luck because he only sees this maybe twice a year. But I also think I had good luck to get him as my Dr today. I can't thank you enough Dr Peterson for my experience today & for my future health. I'm so grateful. Also shout out to Nurse Taylor S. She checked me in & was super friendly & most importantly caring. That was our first sign that we were going to have good care. She checked on us throughout the appt and made me feel like my care was important. Thank you so much for that experience & your kindness.

The way they run the InstaCare/kid care makes no sense. We come in with 2 kids in front of us, and…read more6-10 adults come in after us, yet all of the adults are seen before we even go back. I would think that sick kids would be just as big of a priority as the adults, they do not make you feel that way.

Had originally left a great review however 3 people in my household just got a bill from Medallus…read morefor $90 for a visit that was YEARS ago. All 3 people visited on different dates, paid the co pay and all that and was seen for different things but now YEARS later we all randomly get a bill for $90 each. so sketchy!!!!

We waited 2 hours to get looked at for a DOT and it took another hour still to get out of there. 3…read morehours in total from 11:30 am to 2:30 pm on a Tuesday. Their machines were faulty and had to run tests multiple times before they would work properly. Would not come here again unless you have a day to kill. Had this done somewhere else and it only took 30 minutes.

So I was in the E.R. There was a vet named Lucas working on suicide watch that day. we talked, we…read morebounded. that's my brother in my heart.

Efficient, friendly people and definite care. I have used them multiple times in the past…read more I would wait going here during peak times, just call them and ask about estimated wait times. If you have had a bad experience with them, then go somewhere else for treatment. Especially with a child who is sick.

I have seen horrible reviews for this place. So I've come here to post my experience in the ER…read more I could not be happier with my trip to their ER! Dr Bess is an amazing doctor who properly diagnosed my situation, after @CareNow misdiagnosed the day before. The place was super clean, everyone, super kind and helpful. I want to thank Dr Bess for proper diagnosis and getting me on a proper regimen to help me get well again.

I was in the ER at Jordan Valley Holy Cross for a broken back (T7) late Jan. 2026. My care was…read morevery good. They took care of my pain and referred me to a Back specialist for follow up. I was fitted with a good back brace and received a 7 day steroid prescription to help future healing. Both helped wonderfully. I have gone there again when needed.

The doctor was great. I had a problem later when the medication was out of stock at the pharmacy…read more They won't call back to provide alternate

Worst service ever not very helpful at the front desk when come in to take a drug test be prepared…read moreto fill out unnecessary paperwork that is no need nor you're personal information your just peeing in cup not getting surgery

If I could rate lower I would. Worst service ever…read more How do you consider yourself a good person working here? I was bleeding in the entry way and they denied me because I for got my insurance card at home. Now I'm currently patching myself with duct tape. Thanks Alta view!

We came to insta care today for my daughters Ear infection, we thought it would be a decent wait…read moretime. My daughter cried her eyes out for an hour in the waiting room, we got brought back to see the dr, we've been waiting for 2 1/2 hrs. The wait time is ridiculous. We ended up waiting 3hrs almost 4hrs and all they said was sorry we had to call in another Dr we had a ton of Emergencies, meanwhile my daughter was in pain, puking and other parents were asking us if the dr had seen us. the tip of the iceberg was they "miss placed" the prescription so when I came to pick it up it was not in their system. I had to wait another 20min on the phone in Walmart just to ask the nurse to resend the prescription order through. Zero star. We did not feel taken care of at a hospital.