I was admitted in 7/7/26 and released on 7/10/26. The ER was top notch and quickly got me admitted…read more Every single person I encountered was kind, compassionate and caring. The Doctors made sure my pain was control and the nurses (who were fantastic) made sure my prescribed meds were given to me on time. The transport people were all very kind and pleasant also. I would highly recommend the ER and this hospital.

I'm with a loved one in the ICU. Constant beeping alarms that last for a good 10-15 minutes but…read moretold to just get used to it and it's no big deal. You're in the ICU and that is what I should expect.

Do NOT bother coming here if there's ANY chance an x-ray might be needed. They share a floating…read morex-ray tech with other clinics, so be sure to ask them BEFORE you go if they can do an x-ray on the day and time you're going. Because they were the go-to location listed on my health insurance, I had to drive from 110th to 135th, pay $65 for a TOTAL waste of time and money there, then drive back to 119th & Pflumm for another wait, and an x-ray. Then told I have to go back to 135th St. to get anything taken care of!

Always happy to come to the Advent OP urgent care for any urgent health issues. Very satisfied with…read morethe doctors and nurses here. The center is always clean, and the staff is kind. When I am here, I know they will take good care of me. 100% recommend it to everyone!

I truly thought this clinic was going to be my "golden ticket" to finally feeling better, but…read moreunfortunately that has not been my experience at all. While the NP was kind, I'm extremely disappointed in how my care was handled overall. If hormones are your number one priority from the beginning, I don't understand why a full thyroid panel was not included initially. Instead, after already spending a significant amount of money, I was told I would need to pay even more for additional testing that should have been considered from the start. It honestly feels more focused on generating revenue than genuinely getting to the root of complex health issues. I was driving all the way to the Overland Park location, which is about 30 minutes from my home, and at one point an appointment was scheduled for me at 8:00 AM during rush hour traffic that ultimately did not even seem necessary. Between the time, cost, and lack of thoroughness, the entire experience became very frustrating. I do want to say that the front desk staff were always wonderful, and Mariah was an absolutely great nurse. My frustration is not with them personally, but with the company as a whole and the way patient care seems to be handled. Overall, I'm very disappointed because I came in hopeful that I would finally get real answers and support, and instead I left feeling unheard and financially drained.

Hormone Treatment Centers Lee's Summit Is a wonderful…read moreclinic, they truly listen to your issues ,most helpful and Friendly staff. Thank you for improving my life syle.

I had a pretty great experience when I did a clinical trial here back in 2011 (maybe early 2012)…read more I'd never done a medical trial before so I wasn't really sure what to expect but I didn't necessarily expect it to be fun. After all, it was 15 days and 14 nights in a medical facility! Every study is different but the one I did allowed us to go outside (and smoke if you were a smoker) during certain hours of the day. Most hours of the day, actually. Unless they had scheduled testing, medication or meal time, we were allowed outside in a small patio area. We did have a set bed time (I believe we had to be in our beds at 9pm and all screens and lights off by 10pm) but that didn't really seem to bother anyone there because they got you up at a set time (like 6 or 7am) and everyone seemed to pass out pretty fast and sleep well. At least in the women's room. They had one big room with hospital like beds for women and one for men. There were touch screen computer monitors above each bed on an extendable arm so you could adjust it where you wanted. Access to over 500 movies on the computers and in a small theater room (with very nice, big, leather recliners and a nice sized screen). A small game room with a pool table and arcade game or two (can't remember much else about that room). A computer room where you could actually sit at a desktop and tend to any emails or work you may have to do. The facility was VERY clean and the staff was all pretty nice. They even went out and purchased some arts and crafts that some of us were wanting to do. Jewelry making kits and puzzles. Overall the experience was much better than I had anticipated and I'd definitely volunteer to do more. Some of the not so great things: *Food, snacks and drinks. All VERY strict and scheduled. Frankly, the food sucked and the drinks (ONLY with meals) were like some really weak koolaid mixture. I think they may have had some kind of juice or 1% milk for breakfast. The rest of the day...water only. Although I didn't care for this particular part of the experience, I understood they have to monitor every single minute detail of stuff like your diet so the results of the trial will be the most accurate. *The stupid scrubs you had to wear the entire time. I understood why they needed easy access to check vitals and take blood but the experience would've been more pleasant if they'd allowed us to just wear our own clothes that allowed the same access. Although, I'm sure it has to do with the fact that they have to keep it as sterile an environment as possible. *We did get called subjects. I didn't see a problem with that. Obviously, from a previous review, some people find that offensive. I understood. They didn't even call the trial drug it's name. They called it something like Z-7529w0. It was all for a reason. When they keep track of all of the volunteers, we all have a "test subject number". I'd rather be called "test subject 13842B" in their reports than my name anyway. *The worst thing about this entire experience and the only reason I didn't give it 5 stars is the people they had drawing our blood (up to 15 times on certain days) were interns and actually learning on us. We had the choice to have a pic-line or catheter (whatever it's called) on those couple days they had to test our blood so much. It was supposed to make it much easier and less painful for us. I sat in the women's dorm and watched them try to put these things in several women and it was horrible! They ended up poking and prodding and hurting these women so much we nearly all ended up saying, "forget it, you can just stick me 15 different times every time you need blood". A lot of the women there had been IV drug users so maybe their veins were just too damaged everywhere but, either way, I really think they should have an experienced person to put those things in. Let the interns learn somewhere else! We were all handed our checks as we left that last day. There were 1 or 2 people who had to leave the trial early and, if I'm remembering correctly, they only got paid if they had stayed at least 6 days or something. And then it was pro-rated. The first few days, we weren't given any trial drug or placebo. They just monitored us to get a gauge on all our vitals before the trial drug or placebo so I guess that's why they didn't pay anything if you left before the actual trial started. I do know that if you ended up checking out early and got a pro-rated check, you couldn't get it until the scheduled date the trial was over. I know this is a very long review but I wanted to include as much as possible in case people are reading these to decide whether or not to do a trial here. I've never done a trial anywhere else so I can't compare it to others but if you're looking to make easy money, this is a great place to do it! I was actually able to buy a car just from 2 weeks off doing nothing but neing monitored. I recommend this place to people who are unemployed all the time!

I called to volunteer for a study since I had some time off during summer because I work in…read moreeducation. I answered all questions of prescreen honestly and accurately, even taking extra care to get all information precise. I was told I qualified for a study based on my medical history and was scheduled for the screening appointment and subsequent out patient appointments prior to the in person stay during the study. I made arrangements for my in house stay for pet care, personal arrangements, etc. On the eve of the screening appointment I received a call from a very rude person with no personal skills saying she canceled my appointment for the next morning stating while reviewing my file, she did not see one of my answers on the prescreen interview and therefore I did not qualify for the study. I find this very unprofessional, and unacceptable. Not only is this detrimental to the reputation of this clinical trial business, but also makes their recruitment process a joke. I will not waste my time again. Healthy volunteers for clinical trials are rare and we who are willing to be a part of a study should be treated with the ultimate of respect and professionalism. Unfortunate experience and I hope to warn others of the same.

Signed up for a slot to be seen because I was worried that I had a punctured ear drum. 7/17/2022…read more The nurse practitioner called me before I came in at 9:12am. She was very dismissive and even after hearing what happened to me the last time I had a puncture (horrible pain, horrible bilateral infection, had to have a procedure done by an ENT, 3 rounds of antibiotics, pain meds, couldn't hear, and panic attacks), told me she would not prescribe an oral antibiotic because it was too soon for an infection to have developed and "that's not how antibiotics work." She stated that even for a perforation, ear drops are not recommended. When I asked what could be the possible reason that I was in excruciating pain just 4 hrs after the rupture happened last time if infections take 2 days to develop, the response was "It doesn't look like you were seen by anyone in Saint Luke's Health System for that, so I would be unable to comment on what happened before, I can only address what's happening now." She said there would not be anything she could do for me since I did not have an infection yet. The implication was clearly "Don't come in." Not a bit of compassion. I saw a doctor at a different urgent care who told me the nurse practitioner's medical advice was INCORRECT and unprofessional. She was concerned that it was someone in her system and if it had been she would have "called and yelled at them". Her words. My drum was not perforated, yet the doctor prescribed me antibiotic ear drops prophylactically based on my history. I would not trust the bit@h you have working there to treat my DOG. In the words of Big Sean, "I don't fu$k with you, you little stupid a$$ bit@h I ain't fuc$king with you."

I came here after visiting Concentra, where the ladies there were so rude. At Saint Luke's, you…read morewill be treated so nicely and professionally. They work with you and whatever you need will get done. If I lived here, I would go here for the services they offer. Very friendly and helpful.

I highly recommend pro Partners as the best service out there for having access to great doctors…read moreoffice, staff and the time they give you. Doctor and office call backs are so prompt helpful and friendly seven days a week. I see this service as the future of seeing doctors and treatment solutions on time. I can't say enough when you are treated and seen right away if you visit the office or call in. Dr Halbrook is the best and office staff are Highly professional and friendly not to mention they offer the best care quality.

The very best practice you will find. No question that Dr. Burns has created a caring professional…read moreteam!

I took my husband here on Saturday, September 17th because he had been throwing up all day, having…read morechills, in excruciating pain in his lower back to the point he could barely move. We were in and out in less than one hour. They did absolutely nothing. Not one test was ran, no X-ray, absolutely nothing was done. The nurse was completely rude. When I asked if any tests were going to be ran to make sure he didn't have anything wrong with his kidneys since he had lower back pain, was puking, and his urine was a different color, he said "Men don't get UTIs or kidney infections unless they are in their 70s, HUN." Yes he called me hun. Come to find out my husband has COVID!

I honestly don't understand the 2-star rating for St. Luke's South Hospital. I've been here for the…read morepast two days with my brother, and every single person we've encountered has been incredibly kind, compassionate, and helpful. We brought my brother into the ER due to kidney failure. Yes, there was a bit of a wait initially, which is understandable in a busy emergency room. But once he was taken back, the medical team moved quickly. They evaluated him, explained everything clearly, and had him started on dialysis the very next day. From the ER staff to the nurses and doctors, everyone has treated our family with respect, patience, and genuine care. During a very stressful and frightening time, their professionalism and kindness have meant so much to us. Our family is truly grateful for the care my brother has received here. Thank you to the amazing team at St. Luke's South for everything you do.

I. Delays in Diagnostic Exams Being Read and Interpreted - During my stay, there…read morewere a plethora of cardiac workups performed to ensure that differential diagnoses related to my chest pain were accurately and appropriately ruled out. Unfortunately, tests that were definitive detectors of my diagnosis were severely delayed in turnaround time because of the 3rd party radiology providers who were responsible for reading and interpreting my CT Angio scan and x-rays. For someone who was in pain and anxious regarding what would be found and what to expect as the next line of treatment, I frequently asked about the results of those diagnostics. I was repeatedly informed by various staff members that the 3rd party radiology providers who are responsible for reading those diagnostics are "horrible about doing it on the night shift." We anxiously waited for multiple hours to get the results of the cardiac diagnostic scan, which was scary given my level of pain coupled with the fear of what would be discovered. This delay in getting those scans read and interpreted translates to longer wait times, more anxiety, and lengthy delays in life-saving measures for your patients. The result is decreased patient satisfaction and lower patient satisfaction scores for your organization. II. Incorrectly Ordered Prescription - My husband went to my pharmacy to pick up the prescriptions that were ordered by the ED physician. The pharmacist told my husband that the doctor ordered a different amount from what was on the prescription while on a phone call with the pharmacist. I'm not sure if the physician noticed the error and called to correct it, yet this was something that required me to make additional calls to the ED to seek clarification while my husband waited at the pharmacy. This was another delay in the process of recovery and pain relief. III. Incorrect Referral Process - I was referred to a cardiologist by the ED team. I called earlier this morning to set an appointment. Unfortunately, I was told that the ED should have put in a referral in the system and that was not done. I was told that the cardiologist's office did not have access to my e-chart because the process was not followed correctly. The person who scheduled my appointment stated that she is used to getting referrals from the providers on your night shift and those she works with on that shift "don't skip a beat." She stated the name listed as the referring provider was not familiar to her. Thankfully, she was able to troubleshoot and I was able to get my appointment scheduled after doing extra work to get it done.

My mom recently spent many weeks in the ICU at Advent Shawnee Mission, and went to this facility…read morefollowing, she ended up there for 2 weeks and now she is home! The place is very clean, most of the staff is friendly(a few that were not), seems competent and knowledgeable. She had a Trach, chest tubes and more. Because this is a step down unit from the larger hospitals, it is to be expected that the care might not be as efficient as it was in the ICU... So that was something to get used to. Takes a little bit longer for the nurses to answer call lights, commode was not cleaned out right after each use, that type of thing..also my mom's main complaint was That it was loud at night, staff in the hall were not respectful of the patients in that they were loud, laughing, talking etc. Very hard to get a good nights sleep. Other than that I think this place did a good job and taking care of my mother.

We have nothing but positive things to say about Promise Hospital. Everyone we came in contact…read morewith was both professional and personal. While recovering from a car accident that required three weeks of ICU my husband was deemed stable enough to transfer to Promise Hospital. Even though things could have gone the other way, the outcome of 3 weeks stay was success. My husband walked out under his own steam. Kudos to a hospital that celebrated his success instead of their own. We would refer any member of our family to this facility.

Exceptional leadership that truly cares about their staff and clients. I feel blessed to be working…read morefor a company with so much integrity.