I was an impatient room 417 for a heart procedure. I want to commend at least 2 of the nurses that…read moregave me the best of care. Betty on the day shift and JoT on the night shift, that really took care of me above and beyond. They have my best regards Clint

Clean the room prior to incoming patience. Bathroom floor is sticky, linoleum flooring needs to be…read morereplaced. Bug crawling bathroom floor. Dust has been collecting for weeks on window sill. See pictures

I have had such a wonderful experience at this location! All of the doctors & staff have been so…read morehelpful and kind. The level of care here is fantastic! Highly recommend.

Relative was brought to the emergency room after a psychotic episode (he's had many) he threatened…read morehis life and family members, police had to help get him there. Relative is 18 and mentally disabled. Relative threatened raping family members as well and continued with indecent exposure as he threatened. They fed him nothing for12 hours. They said !see than 24 hrs later when they finally evaluated him they were releasing him, and if we didn't pick him up in 20 minutes they would be sending him to the streets. We were not even allowed to ask for a petitioner. The people were rude and cut me off when wanting information, several times they hung up on me, and some of them didn't know what area the relative was at. I will never and will discourage others of going to Advent Health, especially in cases of mental illnesses.

I was admitted in 7/7/26 and released on 7/10/26. The ER was top notch and quickly got me admitted…read more Every single person I encountered was kind, compassionate and caring. The Doctors made sure my pain was control and the nurses (who were fantastic) made sure my prescribed meds were given to me on time. The transport people were all very kind and pleasant also. I would highly recommend the ER and this hospital.

Because of the reviews & major anxiety w/doctors, I was super nervous about a procedure I was…read morehaving on 7/10/26. From start to finish it was by far one of the best experiences I've had when having outpatient surgery. Each person on staff was kind, compassionate and supportive. The nurse who cared for me after surgery was absolutely amazing. I sure wish I remembered her name. They stayed on top of pain control and nausea. I didn't have to ask, she was already taking care of it. I'm so glad I didn't let the reviews scare me away because like I said in the beginning, by far the best experience when going through outpatient surgery. Kudos to the staff in outpatient surgery.

I honestly don't understand the 2-star rating for St. Luke's South Hospital. I've been here for the…read morepast two days with my brother, and every single person we've encountered has been incredibly kind, compassionate, and helpful. We brought my brother into the ER due to kidney failure. Yes, there was a bit of a wait initially, which is understandable in a busy emergency room. But once he was taken back, the medical team moved quickly. They evaluated him, explained everything clearly, and had him started on dialysis the very next day. From the ER staff to the nurses and doctors, everyone has treated our family with respect, patience, and genuine care. During a very stressful and frightening time, their professionalism and kindness have meant so much to us. Our family is truly grateful for the care my brother has received here. Thank you to the amazing team at St. Luke's South for everything you do.

I. Delays in Diagnostic Exams Being Read and Interpreted - During my stay, there…read morewere a plethora of cardiac workups performed to ensure that differential diagnoses related to my chest pain were accurately and appropriately ruled out. Unfortunately, tests that were definitive detectors of my diagnosis were severely delayed in turnaround time because of the 3rd party radiology providers who were responsible for reading and interpreting my CT Angio scan and x-rays. For someone who was in pain and anxious regarding what would be found and what to expect as the next line of treatment, I frequently asked about the results of those diagnostics. I was repeatedly informed by various staff members that the 3rd party radiology providers who are responsible for reading those diagnostics are "horrible about doing it on the night shift." We anxiously waited for multiple hours to get the results of the cardiac diagnostic scan, which was scary given my level of pain coupled with the fear of what would be discovered. This delay in getting those scans read and interpreted translates to longer wait times, more anxiety, and lengthy delays in life-saving measures for your patients. The result is decreased patient satisfaction and lower patient satisfaction scores for your organization. II. Incorrectly Ordered Prescription - My husband went to my pharmacy to pick up the prescriptions that were ordered by the ED physician. The pharmacist told my husband that the doctor ordered a different amount from what was on the prescription while on a phone call with the pharmacist. I'm not sure if the physician noticed the error and called to correct it, yet this was something that required me to make additional calls to the ED to seek clarification while my husband waited at the pharmacy. This was another delay in the process of recovery and pain relief. III. Incorrect Referral Process - I was referred to a cardiologist by the ED team. I called earlier this morning to set an appointment. Unfortunately, I was told that the ED should have put in a referral in the system and that was not done. I was told that the cardiologist's office did not have access to my e-chart because the process was not followed correctly. The person who scheduled my appointment stated that she is used to getting referrals from the providers on your night shift and those she works with on that shift "don't skip a beat." She stated the name listed as the referring provider was not familiar to her. Thankfully, she was able to troubleshoot and I was able to get my appointment scheduled after doing extra work to get it done.

I took my husband here on Saturday, September 17th because he had been throwing up all day, having…read morechills, in excruciating pain in his lower back to the point he could barely move. We were in and out in less than one hour. They did absolutely nothing. Not one test was ran, no X-ray, absolutely nothing was done. The nurse was completely rude. When I asked if any tests were going to be ran to make sure he didn't have anything wrong with his kidneys since he had lower back pain, was puking, and his urine was a different color, he said "Men don't get UTIs or kidney infections unless they are in their 70s, HUN." Yes he called me hun. Come to find out my husband has COVID!

Dr Langert was my brother's surgeon, and he wasn't very caring. I was very disappointed with his…read morestaff as well. The front desk staff was nice, but some of the nurses were just MEAN, non-caring, and had a bad attitude! I hope they treat patients better than this! In the future.

My 3 year old had a broken arm and they took such good care of her. They were caring and so nice…read morethroughout the whole time we were there

I was there for an Endocrinology appointment. Elli Roberts PA and Dr Luí have been AMAZING, very…read morecaring and attentive. The staff are friendly and the building is clean and welcoming. I definitely recommend coming here if you're searching for a diabetes doctor.

Elderly Mom taken to ER by ambulance at 4a Thursday morning. Waited to be admitted until Friday at…read morenoon! Zero communication, HORRIBLE automated system for inbound calls, very little staffing on the patient floors, attending physician missing in action - I could go on but just know this is NOT a good hospital! She was released the following Thursday with very little accomplished during her stay. Repeated a test for no apparent reason, not bathed all week, gave the wrong medication and did not inform us she was ready for discharge. Going back a week to her initial ER visit, I now understand why they didn't have a room for 36 hours to admit her - the disorganization is so bad they just can't move people through the process! It genuinely felt like they were bleeding the insurance company for every nickel they could - lots of wasted time. NEVER LET ANYONE TAKE YOU TO ADVENT! Horrible experience

Fantastic care for my son. Pre and post surgery care was very respectful and all the nurses were…read morenice, very knowledgeable, and caring. The hospital is clean.

Everyone was great. I had the best care. All of the staff were very responsive, knowledgeable, and…read morefriendly. Pre and post-op care was excellent; I felt well taken care of during my stay.

I had cancer surgery there two years ago. They were short staffed, but the nurses were polite and…read moredid their best. When they did arrive, they were courteous and took care of what I needed, the doctors who visited me knew what they were doing, I still see my cancer doctor and yes, the food was good. And I will be there tomorrow for an outpatient procedure.

My sister was a patient for a week in June, 2023. Never have I experienced such awful nursing care…read morein my life. The nurses weren't in uniform and didn't introduce themselves. My sister received care when it was time for medications, but otherwise staff were invisible. Never was she given mouth care or help getting a bath. She ate almost nothing for breakfast on Saturday so I didn't order another meal for her the entire weekend. The Saturday's breakfast tray was left on her counter until Monday morning's nurse came in her room. Nobody kept track of what she drank and nobody seemed to notice that she hadn't eaten all weekend. I would help her turn on the nurses light when she was hurting and needed to be turned. It was common for her to wait 45 minutes to have anyone begrudgingly answer her light. At one point they used a plastic turning sheet under her to move her into position. They let that slick, hot, plastic sheet under her for a full day, ignoring her complaints of how hot and sweaty she felt lying on plastic hour after hour. It was nearly impossible to get any nursing care. No one in leadership made rounds. Of course, no nurse did any type of hourly rounding. PT worked with her once and determined she was too weak to work with them, so nobody even worked to get her to sit up in bed. They knew so little about her that when it was time for her to be transferred to a rehab facility, they ordered a wheelchair van to transport her! The transporter came & suddenly six nursing staff were in her room to transfer her from her dirty bed to the wheelchair. My sister became dizzy and nauseous sitting up for the first time in a week. My guess is that the staff had no idea that her slowness was due to physiological reasons but thought maybe she was being lazy. One young woman screamed in her face to comply. My sister died at the rehab facility a week or so later. I pushed to get her back there because I knew she would get the care she needed and be treated like a human being. It's been two and a half years since she passed. I wish the nightmare she experienced at Menorah would pass from my mind. My only regret is that I felt so out of control with nobody in leadership to help us get her the care she needed. My hope is that nobody else will suffer at the hands of the Menorah nursing staff like she did.

No pediatrician available to see our pediatric patient. Maybe they need to quit pretending they…read morehave the ability to take care of adolescents. My granddaughter who has been in chronic pain for 6 weeks was dismissed by a NP as an emotional adolescent female. Her mental health was completely intact until that moment. Now she still has unaddressed uncontrolled pain and Another health care professional that dismissed her pain as emotional adolescents female behavior. That just took her real situation and brushed it off as girls are emotional. Dont take you kids to an ER that doesn't have pediatrician and pediatric support staff. Never again!!!! The entire family left in tears because of the total disregard for our adolescent female in chronic pain ... Never again

I'm thankful for the the very caring staff that took care of my son he was in a car accident. The…read moreEr nurses and dr kept a us informed an were very kind.