Great shop. Use it. I needed a simple tweak with a pedal wrench and no questions asked. We were…read moredone in 2 minutes and no charge. Good guys. Great service .

Fatest mid summer MTB repair ever. Honest, straight talking, friendly. I can't recommend this shop…read moremore.

The people at this bike shop need to work on their customer service skills. It seems like some…read moreshops are very nice and generous, which is very much needed in these tough times, but others come across as complete snobs. Prior to calling the shop I emailed them about a week ago asking if they can offer a small discount on some brakes. Haven't heard from them so I decided to give them a call. It was difficult not reaching anyone anytime of day that I called. However, after an unforgettable conversation with a gentleman, I decided to rate this business and give it an honest review. I spoke with a someone on the phone and he was an incredible jerk who was not pleasent to talk to. I expected a 'wizard' to be more magical and persuasive in their arguments. After introducing myself and saying that I was looking for a discount on some brakes, he explained that it was cheap and, "we offer free shipping". I explained that there was someone local in my area that offered these cheaper. After learning that he wouldn't lower the price, I decided that this was a dude that didn't deserve my money not only because I didn't want to pay the price but also because I could get it from someone much nicer. There's a lot of attitude on his end and after I said, "Thanks for everything, tho" he gives me a "Bye" that reeked of entitlement and made be feel belittled. Wish I could have recorded this conversation for y'all to hear. I'm not a big fan of people from Montana especially if they treated all callers and potential customers like this. PS: If you made it this far, thanks for hearing me out on this review. The store hasn't paid Yelp to remove this yet.

Great service. Great business model. Bought a used mountain bike for my son and everything met our…read moreexpectations for a great kid bike experience

Just bought a new Yeti SB5 and have been absolutely blown away by the level of service I've gotten…read morefrom Rad Bikes! Here are the things I noticed during the purchase process: Shawn & Jackson were always in the shop. It is so nice to be able to work with the same people, so that you don't have to start from scratch every time you visit. In addition, they are great with faces / names - once they knew me, I felt like I was part of the family. As a woman who is relatively new to mountain biking, it is not uncommon for me to feel out of place or dismissed in a bike shop. This is definitely NOT the case at Rad Bikes - every question I had, no matter how trivial, was taken seriously and answered in detail. We had honest conversations about my riding style and the bike that would work for me, which really helped me feel good about my choice. When it came time to talk technical details, Shawn made sure to explain things in a way that ensures I know not only the "how", but also the "why" of all of the settings on my bike. Perhaps best of all, both Shawn and Jackson talked to *me* about *my* bike, rather than talking past me to my husband instead. (You would be amazed how often that happens.) Once the bike was ordered, the turnaround time was inhuman! I placed the order on a Tuesday and was on the trail that Friday. Shawn obviously made it a priority to get me on that bike ASAP, which is awesome. Finally - the cherry on top - in addition to doing a great job selling me a new bike, they are helping me sell my old bike by getting it all tuned up, fixing a few minor issues, and displaying it in their 'used bikes' rack. All in all the best bike buying experience I've had so far - seriously can't recommend these guys enough.

I went to Rad Bikes for their free Yeti demo day. After I came back from the ride Shawn took me…read morethrough the different set ups and why I would want one set up over another. Shawn was extremely patient in all of my questions and explained things in a manner I could understand, all while never making me feel ignorant. When I was trying to decide between a Bike they don't sell and the Yeti BetI SB5 he was extremely professional and honest telling me the differences, which I completely respect. I ended up buying the other bike due to the way I ride, but two of my friends bought Yeti's after demoing them in Moab and absolutely love them!! I would recommend highly Rad Bikes for anyone who is looking to rent, repair or buy a bike.

Lady with curly hair was extremely rude after our entrance to the store. A common question was…read moreasked about bikes labeled as for the community. She responded condescending and raised here voice that her cheapest bike was 150$. I'm sorry but 150 dollars for peice shit bike, stolen most likely. overall extremely disappointed in the vibe and service in what I thought was a community oriented building.

It's an awesome bike shop.they will show you how to repair your own bike.kara is an amazing…read moreperson.that really makes the bike shop what it is.

All around great sports store. Needed some new ski boots and was very concerned that I would find a…read moresalesperson that knew how to fit me properly. Dayna was all that. She found me the perfect boot and it was exactly what I needed. I had also purchased some new skis from a Faty-pus rep and I needed new bindings and for my skis to be filed off since they've never been used. Everything was done quickly and accurately. Great service and knowledge sales people. Went back to get some liners for my boots. They were having a HUGE President's Day sale. I would definitely recommend buying what you need during the sale. The boots I purchased were 40% off.

I went to the Bozeman location looking for a pair of demo skis to use at Bridger bowl. Sadlly,…read morebecause of the current snow conditions they were not doing a demo program but said their Bridget bowl location was. I went to the mountain and was taken care of by Garret. He was beyond accommodating and put me on a pair of stockli skis. I skied about half a day And broke my boot. Had to be transported back to the bottom via snowmobile. Garret set me up immediately and we were off to ski the rest of the day. I've worked in ski resorts and know how many employees get burned out or develop bad attitudes. Not with this establishment. Top notch in both locations.

Staff was very helpful and they had exactly what I was looking for and even on sale! I will be back.read more

The BEST bike and ski shop in Bozeman. Kyle and Tom have years of experience and are super…read moreknowledgeable about the products they sell. If you want excellent service this is where to shop. They stand by the products they sell and always deliver competitive and fair pricing. Not only is the service excellent but there prices are as good or better than anything online. My family is grateful there are still places like Chalet Sports in Montana! Many thanks!

I've told so many friends about this store! John is great, super helpful and knowledgeable. We…read morepurchased skis for our family of 5 over Thanksgiving break and just went back for skates. I still can't believe what a good deal we got on everything. I wasn't sure about buying for our kids, we don't ski that often and kids grow so fast, but the prices were so affordable it was an easy decision. Thanks again!

A great selection of products, preowned and new. Anything sports related or outdoor activity, you…read morewill find it here. The staff are very knowledgeable about the equipment. You can tell that the staff love their jobs.