I use the 1050 Niagara location. They refuse to help me with my mental disability. I've been…read morecalling all day about getting my meds and they do not care

This place is the worst possible place you can imagine trying to help your loved. One is…read moreridiculous. My son had appointments to see counselors, one of which we drove a half an hour there and they couldn't even give us the decency to call us and tell us their computers were down, every time I call no one answers the phone I'm the next one in the queue. Finally I get a voicemail you have the worst customer service I have ever run into you are trying to help people I don't think so. It looks like you are as bad as the clinic he goes to you have to see a counselor twice before you see a mental health psychiatrist? I would not recommend this place to anybody. It is the worst possible experience I have ever experienced best self behavioral. I'm just shaking my head a terrible place. Terrible. Terrible. Terrible. My son got out of a six month rehab. Thinking he was going to get help. We're going on for months. He has not seen a psychiatrist yet. I read this place zero It's horrible. The customer service is terrible.

Ran into one of these counselors In a restaurant talking crap about an autistic kid…read moreCounselor said he shouldn't be aloud inside Some really offensive Said he didn't pay all this money and come all this way to put up with someone with no social skills The counselor even threatened the waitress and told all the females to not saying anything to him or even show there face This encounter changed the way I see counseling

Don't waste your time here- called - got a snotty reply because I use Tricare Prime. Cool, glad for…read morea referral to yet another clinic that isn't taking patients and looks down on military insurance holders. From initial interactions alone I would recommend to anyone that they steer clear of a place like this.

Krista Clever is the doctor for you if you're hoping to make your life more difficult, get zero…read moreresolutions and have more issues after leaving than you did coming in. I went to her office to discuss different medication options and treatment for my tween after she was ALREADY evaluated for suicide following suicidal ideations stemming from a new SSRI. We were actively taking steps for treatment and have a team of mental health professionals guiding us. She spent less than 10 minutes with my daughter, then immediately demanded she be admitted to a private mental health hospital, for a 7 day lock-in and no contact with her loved ones. Or I could take her to ECMC (to be placed with mentally unstable 12-18 year olds of all genders), if I didn't want to pay an exorbitant amount of money for an unnecessary stay at a private facility. I found it fascinating that Krista felt like she had more insight into my daughter, in such a small time frame, than the team of professionals who evaluated and cleared her days prior. Those professionals worked closely with the guidance team at her school (who have been involved with her mental health for 2 years already), spent over an hour speaking with my daughter and were incredibly thorough. I valued their opinion more than this woman who barely spent any time with my child, and she did not have any insight from those who have already been working with my tween. I did not even make an appointment for this reason, we just wanted some assistance with medication. Immediately I contacted other services to have her reevaluated and SURPRISE! Not a single person agreed with her hasty, incomplete and wreckless recommendation. Krista chose an extreme response that would have inflicted more trauma and issues on my child than would have solved- and she did so with minimal information. The next day she called me and threatened to call an ambulance and take my child by force if I didn't follow her recommendation and was so angry when I told her my daughter was immediately reevaluated and cleared. She then contacted the office who gave me a second opinion, deeming hers inadequate, to scold them for not following her orders. But they had already been working with my daughter and had more insight than Krista. Overall, we had three evaluations for suicide risk, all by qualified mental health professionals, Krista was the only one who made such an irresponsible decision, and it was the least thorough and quickest assessment yet. I am so thankful for Spectrum Services, who offered me legal counsel when she threatened to take my child forcefully, despite having been immediately reevaluated leaving her office. It seems Krista has a problem being wrong, she kept saying "i know what I'm doing, this is my job". Well, it is also the job of the other mental health professionals who cleared my daughter and actually took the time to know her and assess her entire situation. It is honestly alarming that this woman works in medicine and has the power to make life-altering decisions on someone's behalf with little to no information. Stay far away.

I was very hesitant to continue my search for a psychiatrist since my last place basically said out…read moreof nowhere that he was losing his DEA license and could no longer give me the medications that work for me. I called spa hoping to see a certain doctor but they explained that she wasn't taking new patients but I could see a psychiatric np . Again I was unsure what to expect but I'm so glad I got to speak with Taylor Simon. I felt incredibly comfortable talking to her like she was actually listening and treating me as if I'm a human being and not just another patient. She also made some awesome recommendations for therapists in the area. I walked out of her office feeling incredibly relieved! So glad I found her.