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    Althea Canines

    5.0 (1 review)
    Closed 11:00 am - 3:00 pm
    Updated a few days ago

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    Services - Althea Canines

    Dog boarding and training

    Private dog training

    Puppy socialization classes

    Althea Canines Photos

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    2 years ago

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    Ask the Community - Althea Canines

    Prestige K9

    Prestige K9

    (36 reviews)

    If you are skeptical - that is normal! I totally was. I dropped off my 9 month field lab to them…read morefor the 4 week boarding training program. Vader (our pup) was a quick learner and we started the structure at home, but we wanted to help him out with extra training. So we reached out to Prestige K9, and the response was very quick and the phone call to discuss what we wanted out of training was refreshing. We had him boarded over Christmas and new years, even with the holidays the results show - Vader is very attentive, listens to his commands, and is still the fun field lab we dropped off! All of our friends and family are impressed, and we are now those dog owners where people ask "how did you do that" - prestige did it! Do note you still have to keep doing the stuff at home in your routine, but we are very impressed and I would like to note Javier and especially Ally for how well they worked with Vader. We did our first follow up with ally and she is great, she brought out her dog to help Vader train with distractions and they got to play a little. This is where you want to take your dog people! I put a pic of an update they sent us of Vader for Christmas, and a pic of Vader and ally's dog doing place. Thank you guys!

    Update: While we cannot go back and time and change my experience with this boarding facility, they…read morehave been very gracious and willing to rectify the situation post-stay. They have explained that their communication system will be updated and they have re-trained newer staff. They even refunded the cost of my vet bill to get my dog's injured paw looked at. I believe Prestige truly cares about their customers and dogs, and once changes are implemented, they will be a great boarding facility. I think K-9 Prestige has the potential to be good, but they really need to improve their communication and staff training. The initial phone call with Chelsea was positive and fairly informative about the boarding process. I called a week later to officially confirm the booking, and instead of having someone call me back to confirm over the phone, they sent me a text with a link to confirm the booking and pay the $100 deposit. I could've (and in hindsight, I should've) called again to get more information and ask more questions before officially confirming, but I had faith in the high reviews so I figured it would be okay. Three weeks later, I dropped my dog off in the evening. The man who greeted me didn't ask me any questions about my dog except for how much food he eats and if I wanted him to be walked around the property every day. I asked if that was an additional charge, and he told me it was not. I also mentioned that my dog could not get his ears wet during the bath at the end of the stay due to ear infection medicine, and the man told me that he would put it in the notes. He then proceeded to leash my dog and start walking him to the back room. I had to ask, "Is that it?" because he couldn't possibly just be walking away from me with no further information about my dog's five-day stay with them. At this point I had major red flags, but I was leaving on a trip the next day and really needed a place for my dog to stay. So once again, I figured I would have faith in the high reviews and trust that my dog would be safe with this company. Three days before I picked my dog up, I called to confirm that it was indeed put in the notes that my dog could not get his ears wet during the bath. When I called, no one answered the phone, and they didn't have a voicemail claiming to be Prestige K-9 (it was a generic voicemail message). I thought this was weird, so I didn't leave a message and figured I would try again in an hour or so. A little bit later, I got a text from the same number asking if I had reached anyone or if I still needed help. A text in response to a phone call is not really professional in my opinion, but I texted back in case they did not have someone readily available at all times to answer phone calls. When I brought up the fact that my dog could not get his ears wet, no one had any idea about this. They assured me it would be put in the notes this time. I also asked for an update to see how my dog was doing because he's a very nervous puppy and I think it's fair for a dog owner to want to know how their beloved pet is doing away from home. I was told that a message would be sent to the care team and that I would hear back from them. This was very strange, as I expected a direct line to the people who were actively taking care of my dog. Two days went by and I heard nothing. The morning I picked up my dog, I called early to triple check that he would not get his ears wet during the bath, and luckily this time they were aware. When I picked up my dog, I found out that the daily walks are actually an additional charge and that my dog was not walked, nor let out of the kennel run, the entire five days he stayed there. They also let me know he got a cut on one of his paws (which I later found out upon inspection was actually two separate cuts on two different toes). I understand injuries can happen with nervous dogs when staying in new places, but they didn't seem to do anything about the cuts and they were still bleeding a lot when I picked him up. They also wanted me to pay before I even saw my dog, which was ridiculous considering they couldn't give me any update on my dog's well being over the previous three days. The handle on the food scoop we left with his food also came back broken, which is not a big deal; it just adds fuel to my irritation with this whole experience. The team I checked out with were apologetic and professional, claiming they were having issues with their communication system between the office and the caretaking team and that the employee I checked in with was new. But when I'm putting my dog's life in the hands of strangers, technology issues and poor employee training CANNOT be an excuse for bad communication and misinformation. I believe the employees here do care about dogs, but until this company gets their act together, I will absolutely not be taking my dog back here.

    Althea Canines - pet_training - Updated May 2026

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