Hands down, best overall experience when working out DMV paperwork. Everyone was very helpful,…read moreespecially, special KUDOS the branch supervisor, Sarah. I had a complex paperwork issue with an out of state element to it. Sarah, committed to call the next morning and then let me know. It's often that people don't follow through on these types of complex issues. To my suprise, Sarah did and followed up with me as a tru professional. Kudos!!!

Ok, I'm a little upset right now and I'll try to be as polite as possible…read more In March this year, I added a car to my insurance. I was in Valencia and decided to stop by this office as it was convenient at the time. I was quoted a dollar amount for the card I added, then received the statement and it was higher. I thought "No big deal". I'll call to check why it's higher. I called this office to speak to the rep that helped me that day and the voice mail said he was out of the office a couple of days and to speak to another gentleman. So I called and this guy said "yeah John Doe" hahaha will be back next week. Ok, I called the following week and his voice mail was still the same "I'll be back Tuesday", I was like "shouldn't he be back?" I called and left messages on both extensions and still no response. As I was writing this review I received the call back. I just don't understand why I had to wait so long. I figured another office would be able to help me so I called an office in Reseda and the automated system went retarded on me, I figured "let me call the location on Chatsworth and guess what? The retarded automated system is everyone. After I received the call back my issue was resolved, but in the modern world, why would anyone have to wait two weeks to get something resolved? I'm just saying.

I can't recommend Vacation Gems specifically Gil Baldoz, our travel agent, highly enough. Gil…read morehandled every booking seamlessly and kept everything exceptionally organized--from flights and transfers to hotel details and confirmations. Communication was prompt and clear, and he stayed on top of every moving piece so we could simply enjoy our trip. If you want someone reliable, detail-oriented, and easy to work with, Gil is the person to trust. * Gil found great options within our budget and preferences. * Gil proactively flagged deadlines (payments, check-in windows, passport/ID reminders) so nothing slipped. * When plans changed, he adjusted quickly and kept us updated. * Every confirmation and itinerary detail was easy to find and clearly labeled. * I personally appreciate the detailed itinerary package he sent in the mail as soon as our plane tickets were issued. Thank you again Gil for your excellent service and making our trip memorable!

Another amazing vacation with the help of Vacation Gem Travel. Everything was done for us by our…read moreexceptional travel agent Gilbert, all we have to do is show up to the airport with our luggage. Caribbean Cruise on NCL Luna

I did not have a good experience at this agency. I went in to work with Vince and Dan, the owner,…read moreyelled at me and would not help me get a good price on airfare. He actually told me, "Do it yourself." Which I did and got a much better rate. His associate Vince was nice but my daughter found a better rate for our cruise, which even included on board credit. Also, the park tickets Vince booked for Walt Disney World didn't work when we got to the park. We had to spend a considerable amount of time at guest services straightening it out. Overall, I'm disappointed with this travel agency. They did not save us any money or time and Dan was outright rude.

Great attention to detail. They greet you with a smile that last the whole interaction. It's so…read morenice to work with people that truly love what they do. Keep up the good job. I'll be back.

We spent weeks trying to book our own European travel online, and after weeks of stress fortune…read moresmiled upon us when we met Margaret while renewing our daughters passport. She eased our concerns, and shouldered the burden of making arrangements for the four of us to spend 3 weeks in Europe. She was efficient and provided us as many options as we wanted. We were able to book a Magical multi-destination vacation starting with a week in Paris, and 2 weeks in Italy. As a family of four, we needed larger accommodations; and her recommendations were spot on. The hotels she recommended in Paris and Florence were beyond our expectations. I can't imagine what our vacation would have been without the support of our new friend. I will never attempt to travel again without the support of We Gotta Travel.

When booking a trip for Hawaii I decided why not use a travel agent. I called AAA Travel and…read moreMargaret at We Gotta Travel. AAA never even called me back. Margaret answered the phone right away. I am not easy to deal with in that I change my mind a lot. The more I talked with Margaret about the trip, the more changes I made. She always said no problem and got back to me right away with pricing and info. When she said she would follow up with me, she always called right on time. There was a HUGE mistake that she thankfully caught. I gave her flight times and dates that I wanted to take an inter-island flight. We were staying two nights on one island but the flight dates I sent her allowed for only one night. Margaret caught my mistake and called right away to verify this with me. If I had been booked like I had asked it would have created a major problem for me. So, she really saved the day for me. She met in person to drop off my tickets and info and followed up after the trip to see how everything was. There is no extra cost to use a travel agent and it saved me a lot of time and money using her. Highly recommended!

They are scammers. Be careful! They have only one star! If you are looking for the money you…read morepaid for, be careful! They took $5000 from our family. I was unable to connect with them during chemotherapy. They could have cared less! Check out what others have experienced, on line.

Booked a hotel for night in Phoenix on the phone with this terrible company! The guy on the phone…read moreinsisted he found a hotel with rooms available. He insisted let's reserved the room with your credit card number. I was like you sure I can check in at 3am? He said yes! Just need your credit card. So I gave him my card over the phone. I went to the hotel to check-in no rooms available. Hotel was at full capacity! . He doesn't know why the guy on the phone booked this when he didn't even call the hotel to confirm? So I was so mad! 3am Saturday morning. No Hotel. Every Hotel in the Phoenix area is full for the weekend. So I called the number back. Told him you lied to me! I want my money back! I want the chargers reversed ASAP! So I can have the money. He said it will take over 10 businesses days to get your refund! . WTF? I need the money now! You stole my money. Sold me a hotel room that wasn't even available! He was working under commission I found out. He was pressed to make a sale. So I couldn't find a replacement Hotel. I had to sleep in my car that night! The guy on the phone was a not helpful. Couldn't give me my money back right then! He said you got to wait 10 businesses days. I booked this with Expedia, but they send me to a Travel Agency under the name World Wide. Not sure how that happened? Never again! No one should ever have to wait this long for a refund for a hotel reservation! Needs to be Instantly! Don't ever go with this company! Here is the phone number to this terrible company. I will be contacting the attorney general also about this company! Calling my bank to get those charges reversed! Can't keep waiting for my money to appear back into my bank account! Travel Agency under the name World Wide. 1-800-497-2175 Check in Saturday, February 24, 2024 Check Out: Sunday, February 25, 2024 Hotel: Holiday Inn Express Hotel & Suites PEORIA NORTH GLENDALE an IHG Hotel 16771 North 84th Ave Peoria, AZ 85382 United States

Use Venture Boutique travels! Holland is great. I have used her for two family vacations now and I…read morecan't say enough good things about her. She has gotten us great pricing on our Cruises and made it simple and smooth to schedule and set up everything. Check out our video of our amazing trip we just did for my wife's 40th birthday. https://youtu.be/tz_NtsDDkWQ?si=ya8XXTMCOnIg9pyt

Holland was wonderful! She helped us plan a couple trips, one shorter, one longer. When you speak…read moreto her, you can tell she has a passion for travel, and has a gift for planning travel. She has a knack for finding great deals, and a talent for being able to add on stops in different locations while traveling, if that is your bag. I have seen pictures of many of the extravagant vacations she has planned for not only others, but her own family as well, and I must say I was quite impressed. In addition to the long trips, she can put together a quick getaway that you will enjoy with a loved one with some great recommendations along the way. I will definitely use her again. Give her a call if you want to get away and experience something new. You won't regret it.

We are regular guests on Princess Cruises, and over time we have unfortunately noticed a decline in…read morethe quality of service and attention to safety. During our most recent cruise to Mexico (11/22-11/29,2025), we encountered several concerning issues--some of which created unsafe conditions and even resulted in injury: Overcrowded Pool & Hot Tubs: The poolside hot tubs were overcrowded, and children were jumping into the pool area without supervision. One child fell on my knee, causing me pain. No staff members were present to monitor the area or manage crowding. Unsafe Conditions During the 80s Pool Party: The deck remained wet during the event, creating a slipping hazard. The entertainers encouraged guests to rush to the dance floor to claim free merchandise, yet the crew did not remove the chains for safe access. This was extremely unsafe. Lack of Cleanliness & Safety in the Enclave: The Enclave area was not being mopped regularly, and the floors were often dirty or excessively wet--conditions that could easily lead to falls. DJ & Entertainment Quality: The DJ refused requests and repeated the same playlist every night, limiting the entertainment experience. No Licensed Zumba Instructor Onboard: The advertised 45-minute dance fitness class was only 20 minutes and led by an entertainer rather than a certified instructor. He was not mirroring movements, provided no cooldown or stretching, and used Zumba songs while not teaching Zumba choreography--something that should not be done without proper certification. Insufficient Staffing in Dining Areas: The main dining room and the Piazza had too few waiters, resulting in long waits and diminished service quality. Limited Music Options for Older Guests: There was no band or music offering suitable for older guests who enjoy dancing, which used to be a highlight of Princess Cruises. Limited Specialty Restaurant Menus: The specialty restaurant menus were extremely limited. For guests who purchased the premium package, eating the same entrées night after night became repetitive and disappointing. Room Service Issues: Some room service orders were canceled without explanation, and others were simply never delivered. Additionally, if room service will not be available on the last day, guests should be informed at least a day in advance so they can make proper arrangements. Lack of Quiet Policy in the Enclave Spa: There was no signage requesting quiet, and some guests were yelling. No staff or crew members were consistently monitoring the Enclave to ensure it remained a peaceful, spa-like environment. Buffet Area Cleanliness & Staffing Issues: The buffet area was not being cleaned in a timely manner. There were very few staff members available to take orders or assist guests. When a crew member was asked to clean a table, he simply walked away. Additionally, no one was consistently reminding or requiring guests to wash their hands before entering the buffet area. Poor Buffet Food Quality & Lack of Variety: The quality of the buffet food was not good. Many items were overly salty, and the overall selection lacked variety. No Clear Distinction Between Odd and Even Cabin Sides: There was no clear signage or distinction between the odd- and even-numbered sides of the ship, making it difficult to locate rooms. This caused confusion and delays when trying to get to scheduled events or appointments. Overall, we were deeply disappointed with this cruise. We hope these concerns will be taken seriously and addressed so that Princess Cruises can return to the high standard of service, safety, and experience we have valued for many years.

So disheartened by the dishonesty by this company and those affiliated. We purchased Alaskan…read morecruises for my whole family as a Christmas gift in 2023 to sail in May of 2024. My father in law fell ill and couldn't make it and I paid for the platinum travel insurance for everyone since they were christmas gifts. Its literally about to be March of 2026 and I STILL HAVE NO REFUND. I call customer service to be put on hold for 27 minutes just for someone to hang up on me. The travel insurance says princess pays and princess says its not their responsibility. My cruise planner is no longer answering my calls. I was gifted a cruise from my boss for sales performance this year and we are set to sail one week from today. Im supposed to be able to use my credit to pay for our drink/meals package and all of a sudden nobody can be reached and the customer service is atrocious. THINK TWICE before booking with Princess. Its so disappointing because I had such a good first cruise with them and now its descended into chaos and im searching for new cruise lines for all future travel.

If you want prompt customer service, then Paula is your person! She responded to my questions while…read moreshe was on her own vacation, now that's service. I traveled with a group of 16 people and she was helpful from beginning to end. Even when there was a little hiccup, she figured it out and followed up. We are looking forward to booking future trips with Paula.

We just got back from a wonderful 14 day princess cruise that Paula planned for us to the Baltic's…read more It was the smoothest, most hassle free trip we've taken so far.Paula makes sure we are up to date with the ocean ready items such as our ship room luggage tags ,medallions and any out of country new visa programs, for example ETA in the UK that started in January this year. She double checks with us on everything before our trip to ensure we are stress free. Paula always adds special things to our trip like chocolate covered straw berries in our state room when we arrive. Paula ends our trip back home with a delightful welcome home card in the mail. Wish I could rate her more than just 5*

We are regular guests on Princess Cruises, and over time we have unfortunately noticed a decline in…read morethe quality of service and attention to safety. During our most recent cruise to Mexico (11/22-11/29,2025), we encountered several concerning issues--some of which created unsafe conditions and even resulted in injury: Overcrowded Pool & Hot Tubs: The poolside hot tubs were overcrowded, and children were jumping into the pool area without supervision. One child fell on my knee, causing me pain. No staff members were present to monitor the area or manage crowding. Unsafe Conditions During the 80s Pool Party: The deck remained wet during the event, creating a slipping hazard. The entertainers encouraged guests to rush to the dance floor to claim free merchandise, yet the crew did not remove the chains for safe access. This was extremely unsafe. Lack of Cleanliness & Safety in the Enclave: The Enclave area was not being mopped regularly, and the floors were often dirty or excessively wet--conditions that could easily lead to falls. DJ & Entertainment Quality: The DJ refused requests and repeated the same playlist every night, limiting the entertainment experience. No Licensed Zumba Instructor Onboard: The advertised 45-minute dance fitness class was only 20 minutes and led by an entertainer rather than a certified instructor. He was not mirroring movements, provided no cooldown or stretching, and used Zumba songs while not teaching Zumba choreography--something that should not be done without proper certification. Insufficient Staffing in Dining Areas: The main dining room and the Piazza had too few waiters, resulting in long waits and diminished service quality. Limited Music Options for Older Guests: There was no band or music offering suitable for older guests who enjoy dancing, which used to be a highlight of Princess Cruises. Limited Specialty Restaurant Menus: The specialty restaurant menus were extremely limited. For guests who purchased the premium package, eating the same entrées night after night became repetitive and disappointing. Room Service Issues: Some room service orders were canceled without explanation, and others were simply never delivered. Additionally, if room service will not be available on the last day, guests should be informed at least a day in advance so they can make proper arrangements. Lack of Quiet Policy in the Enclave Spa: There was no signage requesting quiet, and some guests were yelling. No staff or crew members were consistently monitoring the Enclave to ensure it remained a peaceful, spa-like environment. Buffet Area Cleanliness & Staffing Issues: The buffet area was not being cleaned in a timely manner. There were very few staff members available to take orders or assist guests. When a crew member was asked to clean a table, he simply walked away. Additionally, no one was consistently reminding or requiring guests to wash their hands before entering the buffet area. Poor Buffet Food Quality & Lack of Variety: The quality of the buffet food was not good. Many items were overly salty, and the overall selection lacked variety. No Clear Distinction Between Odd and Even Cabin Sides: There was no clear signage or distinction between the odd- and even-numbered sides of the ship, making it difficult to locate rooms. This caused confusion and delays when trying to get to scheduled events or appointments. Overall, we were deeply disappointed with this cruise. We hope these concerns will be taken seriously and addressed so that Princess Cruises can return to the high standard of service, safety, and experience we have valued for many years.

So disheartened by the dishonesty by this company and those affiliated. We purchased Alaskan…read morecruises for my whole family as a Christmas gift in 2023 to sail in May of 2024. My father in law fell ill and couldn't make it and I paid for the platinum travel insurance for everyone since they were christmas gifts. Its literally about to be March of 2026 and I STILL HAVE NO REFUND. I call customer service to be put on hold for 27 minutes just for someone to hang up on me. The travel insurance says princess pays and princess says its not their responsibility. My cruise planner is no longer answering my calls. I was gifted a cruise from my boss for sales performance this year and we are set to sail one week from today. Im supposed to be able to use my credit to pay for our drink/meals package and all of a sudden nobody can be reached and the customer service is atrocious. THINK TWICE before booking with Princess. Its so disappointing because I had such a good first cruise with them and now its descended into chaos and im searching for new cruise lines for all future travel.

Ted is awesome, the last review was the Italy trip and it was great. Last March we did a Spain trip…read morefor two weeks under Ted's guidance. Fantastic trip. I would only book with Ted, booking on the internet sucks and you don't really save any money, you need a Professional in your camp. Give Ted a call, you won't be sorry you did.

we have used Explorer Travel services for our vacations and they planned a Disney Cruise to the…read morecaribbean out of Fort Lauderdale FL and wow we literally got off the plane to our hotel room to the ship bus transportation. The entire experience was absolutely amazing with all the reservations we need it they make it just priceless.