Pegasus was fantastic to work with for our wedding transportation! They were professional,…read morereliable, and made sure our guests were transported safely and smoothly throughout the evening. We needed one extra last trip at the end and they added it in no problems! We highly recommend Pegasus for anyone looking for dependable wedding shuttle service!

This review is from my experience 1 year ago in 2024:…read moreIncredibly annoyed and very disappointed, to be completely honest. Pegasus was recommended to us by a local hotel (for wedding guest transport), and all of the Google reviews are glowing! However, right from the start, customer service seemed to be severely lacking. I requested a quote online on Monday (immediately received an automated email acknowledging my request and indicating that I would receive a response "very soon"). I waited until Wednesday - after not receiving any communication, I followed up via email (the email they have listed on their site). Waited until Friday. Still nothing. I called first thing in the morning on Friday, but apparently while their hours are 6am-5pm, their Sales Team does not start until 8am. No biggie. The lady on the phone took down my name and number and told me that someone would give me a call before 9am. (side note: I did not mention my 2 previous requests... simply approached it like a brand new inquiry) 11:30am rolled around - nothing. So I called again - this time I did mention that I had called in the morning and didn't receive a call back. I finally got through to someone on the Sales Team, and she gave me her email address (I believe this was her direct email address, as it is not the same as the one listed on their website) and told me what information she needs me to include in my email. I emailed her all of the information within minutes of hanging up the phone. I received a proposal about 3.5hrs later, reviewed it and found that it did not take into account the details I had provided. I replied to the quote within 20 minutes of receiving it, requesting a quote with the details I had already provided. Today is now Thursday of the following week, and I've not received any response or updated quote. I've decided to book with another transit provider. Update: it's now Tuesday of the next week and I've finally received an updated quote. 2025 Update: I received a phone call from Pegasus in the second week of March 2025 inquiring if I was still interested in their services. lol

Dana is wonderful. She helped us book our cruise along with hotels and two weeks before the trip,…read morethe airline "lost" our reservation. Dana made quick work of it, got us into Europe early and booked everything in plenty of time. All documents were accurate, she stood by her ethics and helped us with the trip of a lifetime. 5 STARS!! Will use her for all my future trips.

We travel a lot. But after excursion with Gene, we realized that he is the best!!!read more

I have used Russian Universe USA two years in a row and I loved every minute of it…read more Awesome service, great rates, super responsive and friendly, it was a true pleasure working with them. My next trip will be definitely booked through them again! First class service!

Always use Stephanie to book our trips, she is amazing!…read moreFinds the best places and the best deals every time! Won't use any other travel agent! Thank you again for booking all our trips for us! And for helping us with all our questions!

Nothing better than traveling without stress. Suzy and the Spirited Escapes team are best in class…read moreand she made our travel experience both easy and amazing. Various cost options presented - seamless booking - extra perks - less money - and top-notch service at every stage of the experience. Suzy made our trip to India and NYC an absolute game changer and we're never looking back. Why do it yourself or with anyone else? Never again - it's Spirited Escapes going forward for our travel needs. Focusing on family, fun, relaxation, and adventure should be the goal of travel - we'll leave the other stuff to Suzy.

Teri has helped me and my family plan a few trips. Every time, she and her staff are incredibly…read morehelpful. Above that, what keeps us coming back is Teri herself. Her passion and fun-positive energy makes it a great experience! The most recent trip she helped plan was our honeymoon. She listened to our ideal trip and helped us find and plan an affordable trip that we loved!!!

James got me to LAX in under an hour and 30 minutes from Ojai. he was so kind and calm and…read moreprofessional after I had a nightmare travel situation start the morning. I would recommend him over Lyft or uber any day.

James was very personable and engaging. Excellent driver. Beautiful black SUV; it felt like a…read morelimo. Arrived on time for pickup and delivered me to my destination with nary a hitch. 5 star experience!

Our child just returned from the Spring 2026 trip to Washington DC and I wanted to share some…read moreimpressions. Overall, they enjoyed the trip, learned a lot, and saw a lot of interesting historical sites. Although, there were a couple of undesirable aspects to the trip too which I wanted to highlight for parents considering this trip in the future. Arguably, the trip's pace was just too fast. It's planned in such a way that the kids started and ended the trip with a sleep deficit and had difficulty getting a proper amount of sleep each night. The trip started with an outbound red-eye flight departing LAX, on-time, close to midnight PT and landing in DC at 7:30am ET. I think most would agree that a red-eye flight in a coach seat is not going to be conducive to sleep. Upon landing the kids had a fully packed day with a lot of bus travel and touring, and they did not get to an actual bed until late in the evening on arrival day. Each day of the trip was exceptionally long and fully packed with activities. This can be good on the one hand, to get the most out of the trip, but there's a downside too. My child shared that they were generally getting up between 6-7am and most days they did not get back to their hotel rooms until 10-11pm at night. With 4 kids sharing a room / bathroom (and showering at night), it took a little time before they could get the lights off to sleep, once they finally did get back to their hotel rooms. They never managed to get a reasonable amount of sleep each night because of this. This wasn't a case of kids staying up too late goofing around. Their return flight left DC in the evening, with the kids arriving back at the parent pick-up point at 12:15 am PT, which was 3:15am ET (i.e. the middle of the night for them). Part of the tour group was booked on an even later flight and arrived after that. Thankfully, all flights arrived on time, which is rare these days, but travel would have been even harder on the kids had there been any flight delays. A lesser concern relates to the meals offered on the trip. Our child reported that they didn't eat well on the trip due to limited food options at most organized meals or issues with the food's quality. Certainly, no one was expecting gourmet food on this trip, but it does sound like a lot of processed foods were served and there was a lack of healthy food options. I don't have first-hand knowledge about this, as I am only going by what my child told me. We attended an informational meeting for the trip two weeks before departure, where one of the teacher / chaperons from AEW giving the presentation kept reiterating just how "fast paced" the trip would be. She said the kids won't do well on the trip if they don't get enough sleep or are eating poorly. In hindsight, those comments seem ironic given that the trip organizers put the kids in a position to not get enough sleep while limiting their food choices to a lot of mediocre, processed food. It was annoying to have her go on-and-on in that meeting about just how fast-paced the trip would be, since this was the first time TravelED provided any indication of the trip's rapid pacing and red-eye flights. The positives of this trip generally outweighed the negative and I appreciate the organizers giving local kids this opportunity in the first place. Most importantly, the kids were safe and secure throughout the trip. Yet, there is room for improvement on the TravelED DC Trip. I doubt the trip would've been any less enjoyable or educational if a couple of the less popular sites or activities were skipped in favor of a more balanced schedule. Additional and higher quality food options would be an improvement too. Finally, at a minimum the trip organizers could do a better job of setting expectations before the trip is already paid for and too late to cancel with refund. This would include being more upfront about the fast paced nature of the trip, providing a sample itinerary with daily start and end times, and indicating the expectation for red-eye flights.

Our kids are so lucky! My daughter and her friends had the time of their lives visiting Washington…read moreD.C. TravelEd delivered everything they said and more. My other two kids can't wait until they are old enough to go.