I got an email from Hayley encouraging us to write about a summer activity or getaway so here it is. I am right now very busy and have been busy the past 6 weeks booking for my daughter upcoming cruise, wait it's tomorrow! her family of 4 will go on a 1st cruise and a difficult one to Mediterranean from/back to Barcelona, she waited till 7 weeks before to book as a result, it cost a ridiculous amount like close to $18,000! it's only 7 days. I used to get such a cruise for $5200 for2. I meant to write a review for Princess a long time ago but never did till this email from Hayley. I grew up watching "LOVE BOAT" it was an innocent show, the only TV show I watched as I usually was so busy taking care of my parents and worked full time. I dreamed some day to go on the love boat which was a Princess cruise ship, we did take a cruise to Tahiti/Hawaiin Island on the Tahitian Princess, a small boat of 700 passengers, sister to the Pacific princess used in the TV show. They revived the show, it is beyond STUPID w Joshua Jackson, I tuned out after 15 minutes. The original show was sweet reflecting Americana, our culture and way of life. My upcoming cruise is in August on a megaship the ENCHANTED PRINCESS, brand new going to the usual suspects LOL ! Aruba, Cozumel, etc.. Since I have done 55 cruises, I'm a cruise expert, addict or cruise diva, maybe all of the above, My brother made fun of me saying it's boring, NOT AT ALL, I love being pampered, hit the AYCE buffet 3x daily! it's called HORIZON COURT on this cruise line, then go to a Vegas like show in the evening, sitting in a jacuzzi to relax, watch a movie under the stars while breathing the cleanest air. I am so sad for Princess, I wish somebody would ask for my recommendation, the Carnival corporation that own princess cruises cannot seem to get it right. Royal Caribbean (RCL) was a baby when princess already was a mature company yet RC stock skyrocketed to close to $400 and Carnival (CCL) stock price languished under $25, they nearly went bankrupted they had to borrow $100 million from China to stay afloat during the pandemic. It makes no sense to have every Princess cruise ship look 100% the same, just new carpet, new paintings on walls, where is the excitement?, none exist. RC has a new class every few years, their new class ICON of the seas is so hot I finally managed to book a cruise for Thanksgiving, IT'S 100% BOOKED FOR YEARS in advance. RC also invest in Broadway shows, aqua shows and holiday on ice shows. Why would I book w Princess if supposedly it's boring vc RC? well, Princess has exotic destinations, they are the only line going rd trip LA to hawaii I have done this twice, totally amazing, they also have more cruises to SE Asia. I caught Hong Kong flu in 2015 on a Voyager of the Seas and found out RC did not invest much in the medical dept, if you get sick, you are out of luck, I could not believe they were out of Kaopectate, etc.. their Dr was a joke, he spoke such bad English, I asked if he spoke French, so we spoke French, he was from Cameroon, he didn't even wear a white jacket, he was totally useless. I'm still grateful Princess cruises saved my life, I fell down 12 steps trying to take picture of the Captain champagne fountain party in the Piazza, landing on the hard granite, I literally thought I was going to die had I land on my head, I used my hands to protect my head, my hands were bruised for a week. I was impressed they had a real hospital w GERMAN DOCTORS speaking perfect English, I had an EEG taken, my brain was OK, I was bleeding out of my nose and eyes scaring the heck out of everybody, I was all bruised up, I got rid of my fake Louboutin high heels, they even made a house call to my cabin and sent flowers, it was top notch service/care as in Cedar Sinai. I heard RC was quick to ditch you the next port. Princess was worried I'd sue them, I'm not like greedy Californians sueing everybody, it was my fault so I told them not to worry. Princess also has the most cruises to South America, leaving from LA to Chile, very convenient going to Machu Pichu etc. their buffet has longer hours, they used to have better food but after covid, all the cruise lines have cut their food budget, there you have it the difference between the 2 biggest lines. Fuggedaboud Cunard, it's all old folks, many are snobbish drinking afternoon tea! they demand you to wear a suit to dinner, it was insane well, that was a few years back, not sure they still do, RC and especially NCL, anything goes, wear whatever you want except birthday suit, LOL! I'll post pictures in a few days, it's 6am here and I'm still YELPING LOL! read more

See all

We are regular guests on Princess Cruises, and over time we have unfortunately noticed a decline in the quality of service and attention to safety. During our most recent cruise to Mexico (11/22-11/29,2025), we encountered several concerning issues--some of which created unsafe conditions and even resulted in injury: Overcrowded Pool & Hot Tubs: The poolside hot tubs were overcrowded, and children were jumping into the pool area without supervision. One child fell on my knee, causing me pain. No staff members were present to monitor the area or manage crowding. Unsafe Conditions During the 80s Pool Party: The deck remained wet during the event, creating a slipping hazard. The entertainers encouraged guests to rush to the dance floor to claim free merchandise, yet the crew did not remove the chains for safe access. This was extremely unsafe. Lack of Cleanliness & Safety in the Enclave: The Enclave area was not being mopped regularly, and the floors were often dirty or excessively wet--conditions that could easily lead to falls. DJ & Entertainment Quality: The DJ refused requests and repeated the same playlist every night, limiting the entertainment experience. No Licensed Zumba Instructor Onboard: The advertised 45-minute dance fitness class was only 20 minutes and led by an entertainer rather than a certified instructor. He was not mirroring movements, provided no cooldown or stretching, and used Zumba songs while not teaching Zumba choreography--something that should not be done without proper certification. Insufficient Staffing in Dining Areas: The main dining room and the Piazza had too few waiters, resulting in long waits and diminished service quality. Limited Music Options for Older Guests: There was no band or music offering suitable for older guests who enjoy dancing, which used to be a highlight of Princess Cruises. Limited Specialty Restaurant Menus: The specialty restaurant menus were extremely limited. For guests who purchased the premium package, eating the same entrées night after night became repetitive and disappointing. Room Service Issues: Some room service orders were canceled without explanation, and others were simply never delivered. Additionally, if room service will not be available on the last day, guests should be informed at least a day in advance so they can make proper arrangements. Lack of Quiet Policy in the Enclave Spa: There was no signage requesting quiet, and some guests were yelling. No staff or crew members were consistently monitoring the Enclave to ensure it remained a peaceful, spa-like environment. Buffet Area Cleanliness & Staffing Issues: The buffet area was not being cleaned in a timely manner. There were very few staff members available to take orders or assist guests. When a crew member was asked to clean a table, he simply walked away. Additionally, no one was consistently reminding or requiring guests to wash their hands before entering the buffet area. Poor Buffet Food Quality & Lack of Variety: The quality of the buffet food was not good. Many items were overly salty, and the overall selection lacked variety. No Clear Distinction Between Odd and Even Cabin Sides: There was no clear signage or distinction between the odd- and even-numbered sides of the ship, making it difficult to locate rooms. This caused confusion and delays when trying to get to scheduled events or appointments. Overall, we were deeply disappointed with this cruise. We hope these concerns will be taken seriously and addressed so that Princess Cruises can return to the high standard of service, safety, and experience we have valued for many years. read more

So disheartened by the dishonesty by this company and those affiliated. We purchased Alaskan cruises for my whole family as a Christmas gift in 2023 to sail in May of 2024. My father in law fell ill and couldn't make it and I paid for the platinum travel insurance for everyone since they were christmas gifts. Its literally about to be March of 2026 and I STILL HAVE NO REFUND. I call customer service to be put on hold for 27 minutes just for someone to hang up on me. The travel insurance says princess pays and princess says its not their responsibility. My cruise planner is no longer answering my calls. I was gifted a cruise from my boss for sales performance this year and we are set to sail one week from today. Im supposed to be able to use my credit to pay for our drink/meals package and all of a sudden nobody can be reached and the customer service is atrocious. THINK TWICE before booking with Princess. Its so disappointing because I had such a good first cruise with them and now its descended into chaos and im searching for new cruise lines for all future travel. read more

We just took a 2 week cruise on the Emerald Princess to Alaska and it was great! My only small gripes are that the buffet food was mediocre, a cut above Golden Corral but not by much. Our Steward kept our room immaculate, room service was quick and very convenient and the dining rooms were exceptional! We had some of the best prime rib we've ever had. The filet mignon and lobster were good as well! Sabintinin's Italian food was phenomenal, this coming from a very picky Italian!! We purchased the Premier package which includes food, tips, top shelf drinks, desserts, photos and more. It was well worth it! With your medallion the waiters locate you wherever you are to bring you food or drinks. It is So convenient! The room was nice enough. It's a cruise ship so we're not expecting the Ritz Carlton. The bed was very comfortable, ac/heat worked great, wifi was good, so absolutely no complaints there. The entertainment was good and we loved movies under the stars! The crew were very polite to us. I'm always surprised to hear otherwise on Princess or Celebrity for that matter. We've been on several cruises. The Alaskan Cruise is now one of our very favorite! We recommend Them! Do this through a travel agent so there are no misunderstandings. At least that has been our experience. read more

lack of knowlege about the cruise. don't book thru princess. As questions about transfers got different answers. Could not answer questions about the ship. No knowlege of upgrades. Lack of knowlege of dining. read more

I wrote a review from my experience and it must have been removed. Basically, I bought a trip and they canceled it a week later. Their system had a system failure. They say they restored the reservation and the air tickets. They didn't restore the air tickets. We are at the airport and we are told Princess canceled your air. They offered to fly us to Juneau to where the ship was going to dock, the problem was due to bad weather, it did not dock in Juneau. If it hadn't been for our shipmate friends telling us that the ship was bypassing Juneau, we would have gone there. It took 5 hours of waiting for Princess Cruises to know that important fact. Oh they offered to fly us to the final port so we could enjoy a two day trip. They make it sound like it's your choice not to sail. No one cares. Managers, sales people, even customer relations people don't care. Do not use this company! read more

Princess canceled our cruise do to maintenance 3 days prior to departure. They sent and email instead of phone or text. I contacted a princess rep and did not even get an apology. Horrible customer service skills. read more

This was my second cruise with Princess and while I've departed in the Port of Angeles previously, this was my first time doing so in the city of Vancouver. The line was pretty hectic. There were lengthy wait times just to get through Customs. I have Global Entry but my friend did not and she unfortunately could not go with me so I stayed with her. Once we got to the Customs kiosk, everything was smooth. We had our carry-on items with us as we checked our other luggage but we were able to board without issue. Once we got to our room, it was a matter of making sure our medallions worked. The medallions are a new thing and pretty cool since all transactions are done through the medallions and charged to your personal account. If you utilized the apps on board, you get a free cocktail of your choice! That was pretty nice. We didn't do the unlimited drink option because it was a rip-off. Who's going to drink that much on a cruise? My liver would not survive. We ended up with a few drinks per day and brought two bottles of wine which were served to us in the dining rooms. This was the best option for us since it was cost effective and healthier. The food was fine. I didn't have any issues but it wasn't what I'd say super fine dining. It was nice though. We opted for the buffet a few times and decided the anytime dining rooms were a better bet. Despite the set menus, you could order multiple entrees if you wanted. We did utilize the coffee package because espresso is life! Our Alaskan cruise was definitely memorable. We hit 2 of the 3 ports. We were turned away from Juneau due to high winds. Our excursions for that city had to be canceled but we were able to rebook for the next port. It was a hectic day at sea but it was exciting to say the least. I celebrated a milestone birthday in Alaska so I can't really complain. While I've only cruised with Princess, I feel like they have the best bang for your buck if you're looking for consistency. I may have to try a different cruise line in the future but at least this trip was special. read more

See all

Can no longer recommend Princess Cruises to friends/family. Went on a 16 day cruise to Hawaii in December on the Grand Princess (not so grand!). Have cruised with them several times before, but this was an inexcusable experience! Here's the lowdown: There were issues from the very beginning on December 3 which were contributing factors and need to be brought to the CEO's attention as head of this huge company. It started with the handicap boarding process. We both have some mobility issues, and our travel agent made our needs known upon reserving with Princess. In the past, the wheelchair boarding process was simple. We would be met with a wheelchair and agent and taken directly through the check-in process to our room. On this trip, however, it was a two-step lengthy process. We were met with the wheelchair and agent but taken to a holding area where we waited another twenty minutes (along with other wheelchair passengers) to be taken through to our room. I might also mention the fact that such a large cruise line has only ONE rather small elevator to accommodate the large groups of passengers boarding daily. What happens if that single elevator breaks down? Disembarking also presented many passengers with much confusion, not knowing where they should congregate. Also ordered at the time reservations were made was a stool for the shower. While I don't require one, my dear friend does. This became a huge issue. When trying to get this item, we were told, "we no longer have those". Several other major issues were brought to the CEO's attention. We were in a "Penthouse Suite" and received bargain basement treatment. These issues have been sent (twice) to Ms. Jan Swartz...CEO, and to date we haven't so much as received an acknowledgement of the concerns. The experience should have been a lovely getaway, but was a bit of a nightmare! Terrible customer service on Princess' part. Find another cruise line!!! read more

We took a trip on Princess last year at this time. We were very excited to take this Alaskan Cruise with an additional 3 days going to the interior of Alaska to see Denali. We purchased the Premium package. Spent a lot of money on things we weren't going to use. i.e. one part was for unlimited alcoholic drinks (16 per day). Might be a good deal if you are heavy drinkers. We didn't think about that. We had an occasional adult beverage, but mostly we drank bottled water. (Bottled water was included in the package for no additional charge.) I forget the name of the ship, but I think it was the Princess Grand. We had intended to go a day ahead of time and spend some time in Vancouver. We missed our flight because of a wreck blocking the entrance to Austin airport (AUS). We had to reschedule for the next day. We paid for transfer to the ship, but alas, nobody was there waiting for us at the Vancouver airport. We ended up having to take a cab to get to the ship on time. After, some hassle with getting to talk to somebody on the ship, we were reimbursed for the cab ride. The stops at the ports were great. We loved actually being at the Alaskan locations. However, the cabin we had was horrible. We couldn't get the cabin temperature less than 80 degrees. We did not come to Alaska to burn up! The shower was terrible. You could never regulate the temperature of the water. If you set it one way, it would either switch on its own to freezing cold or scalding hot. From the first minute you got on the ship, they were constantly trying to sell you something. We were there to enjoy ourselves, not be badgered by somebody trying to sell us something. We did enjoy some of the onboard activities. On the fifth day, my wife caught a cold. We did not bring any OTC meds for treating the cold. So she went to the infirmary. They tested her for COVID and the Flu, but she tested negative. She never saw a physician that could give a diagnosis. She ran a small fever. She became a pyrriah. She was confined to our cabin. Essentially so was I. The next 2 days when we needed to be out on deck to see the glaciers, we were confined to the cabin. Our meals were delivered to us. We missed seeing 2 of the most scenic sights! After the 2nd day, they sent a "temperature checking Nazi!" He said "You are going to be disembarked from the Ship when we reach the port at Whittier!" "You are to stay in your cabin until we have got everybody else off the ship!" "You will not be allowed to continue to Denali" "You will be transported to the Anchorage airport" Keep in mind that we never saw a physician. The medical person gave us medication for motion sickness. We were not motion sick. She did not take a medical history. I take a lot of medications and I don't take anything that a Doctor has not prescribed. If my wife was contagious, why did I not get the same "illness"? So, they ungraciously, kicked us off the ship and put us on a bus for an hours ride to the Anchorage Airport ALONG WITH 30 OTHER PEOPLE WHO DID HAVE COVID!!!!!. We had to sit around the airport for about 10 to 12 hours before we got a rescheduled flight. The flight cost us several hundred dollars. It went to Atlanta, when we were going to Austin. Another connecting flight to Austin and we were finally home about 30 hours after being kicked of the ship. Did Princess compensate us for this interruption in the cruise? Hell no! They offered my wife a $140 credit for any future cruise. Nothing for me, although I was essentially confined also. Needless to say we are never going to use the credit. We were able to get some of the money back from our Trip Insurance, but they scaled it back based on what Princess said we were owed. Plus, they deducted the $140 credit from our proceeds. We have been on other cruises. We were never this mistreated. Abused from all the solicitations to buy things. My wife bought a charm bracelet where a new charm was added every day. They did NOT bother to get that charm bracelet to her. Alaska was great what we got to see of it. Princess Cruise Lines is not a good cruise line. Whatever ship we were own should have been sent to the salvage yard for scrap metal. Don't go on Princess! read more

My wife and I had booked a cruise with Princess and then given them our credit card to both pay the deposit and then to make the final payment. Our cruise assistant indicated she had a credit card on file and if that should be used to make the final payment. I responded "That will work". Then she never made the final transaction and we were not notified so the cancelled us. Well my wife was able to call and get our reservation reinstated, but with a lot of upselling of stuff we did not need. I asked the cruise planner, if I cannot trust you to assist me with my cruise and you work for Princess, who can I trust. Obviously not Princess!!!!!!!!! read more

All our Princess cruises from Vancouver have been wonderful. Had one bad experience which had to deal with embarkation. That was more the fault of the Port of Vancouver, though, because there were not enough Customs agents to assist the 3 ships full of passengers that day. Princess Cruises really provides a nice experience. I would consider it a mid level cruise line. Meaning it is not an expensive luxury cruise line, but it is not a cheap cruise line either. The clientele tends to be older, but that does not bother my wife and I. Princess provides us what we need which is a complete escape from our normal life. After the cruise, we return to our regular life recharged and new. read more

See all

Just finished a 7day Caribbean cruise on the Sky princess out of Fort Lauderdale this morning. I'm so disappointed that I wasted 7days in the Caribbean on a Floating Mobile home / Nursing home. I would have never thought it was like that. Buffets and cafeteria dining rooms. I was in shock. If I had that moment to re do i would have not stayed. It was horrible. I can't even begin to tell you about the horrible service, food etc. I'm telling you GOLDEN CORRAL GRADE FOOD. HORRIBLE . 20 min or more to get drinks The lines at all bars had max 3 bartenders. 5,000 ppl to serve. Unbelievable. Do yourself a favor and go directly into the resorts of the Island of choice. Never again read more

Overall Princess cruises is good, however their customer service and reduced services that are part of the basic (expensive) fare is disappointing. They will frequently nickel and dime you for things that were previously included in the base fare. Also frustrated that the centrally located casino is totally smoking. Would be nice if there were designated closed areas with casino games for smokers, as it causes problems for people with respiratory problems. read more

Do not get married or bring a group of friends on this cruise, it is a nightmare! -They have NO ONE reliable to set you up on any type of wedding package that doesn't "Jump Ship" and completely ghost you after supposedly setting up a wedding event. -They have no respect to Dinner reservations you set up months in advance for you and your group to eat together. If you set up a specific time reservation, they will change it on you without notifying you. -They say you get credit for bringing friends/family with you, but that is a lie. We still haven't gotten our credit for the 25 people we are bringing. Getting a hold of a human being who works for Princess to deal with all the problems they cause is impossible! read more

Princess Cruise Lines is trying to charge me another $1500 for a cruise that has been paid in full for years, since before COVID. They are also forcing me to pay a $1600 cancellation fee if if I do not pay it by Sept. If I cancel for any reason, even if I just do not prove my vaccination for COVID19, the will charge me between $1600 and ALL OF THE SEVERAL THOUSAND DOLLARS I PREPAID FOR A TRIP THAT WAS SCHEDULED BEFORE COVID WAS A PROBLEM. My medical records are not anyone's business but mine and my Doctor's. The lucrative merger of corporations and State is nearly complete. Funny how all the fascists went from ID is racist to show is your papers in no time at all... I will not bend to your will just because you are beating me with a stick (figuratively speaking) because I refused your carrot. My lawyer will be in touch. read more

Princess Cruises - Details about Princess ripping me off... - Travel Services Near Me - Santa Clarita, California

While on Enchanted Princess cruises to the Mediterranean in May 2023, I booked a cruise to the Panama Canal for May 9th 2024. Booking number 5WGL5T. When I made the booking on May 5th 2023, I paid $200 dollars deposit and was never explained, that they require the Yellow Fever vaccine, which we can't have because we are over 60 and the side effects can be fatal.When I found out about the vaccine, I called Princess Customer service and canceled the cruise and requested a refund. I was told by a service rep in the Philippines I should receive the $200 deposit within 15 business days( that was on June 27th 2023). I called them again on July 26th 2023 because I haven't received my deposit and was told by someone on the Philippines im not entitled to a refund because that deposit is for a future cruise, but they didn't wait for the future cruise to take the $200 out of my account, it was taken by princess cruises right away. I don't recommend Princess cruises and their future cruise dept. read more

I am a Platinum member with Princess Cruises, meaning I've sailed with them over 10 times and these past four months have been the absolute worst for their customer service. We cruise at least annually and I wrote and e-mailed them a letter regarding a recent cruise my husband and I took and had no response, other than an automated response stating they would get back to me within a month, which never happened. Recently, I received an e-mail from an employee at Princess stating he was my new vacation planner, so I called him to complain about Princess customer service and he had his supervisor contact me. I sent the letter to the supervisor, who forwarded it to their customer relations dept twice and still no response. It is evident that Princess Cruises doesn't care about retaining their loyal customers and I am extremely disappointed with their cruise line since the pandemic. read more

I am very disappointed in my cruise with princess cruises I was transported to emerald princess dock. when I got off the bus and walked to where other passengers were I was told by them that one of the dock porters took my luggage and through them on racks. I asked the porters to help but they refused. I found a check in person and told them the problem. was told my luggage would probably get to my room. guest what.... we set sail and no luggage. sooo I was without clothes, medicine and other essentials for 15 days. I was not able to enjoy the cruise. credit given for essentials was not enough. I feel princess owes me. I am looking into legal action. if you want to travel princess, I suggest you don't let your luggage out of your site. ir do as I plan that is never use princess again read more

We planned a cruise to Hawaii for our anniversary departing the end of November. I have rheumatoid arthritis, lupus, fibromyalgia. I have not been able to walk unassisted for two years. As the time for the trip approached, I realized that I would not be able to enjoy any of it even with a scooter. I cancelled and notified the "platinum" insurance coverage we purchased. I have sent numerous requests and my doctor has signed documents and has written a letter. Now they want all my medical records. This is a large amount of money for us and we saved for a long time. Seems like we may never recoup our losses. In retrospect we probably should never have booked this but hope springs eternal and I thought I might be "better" by the time of the cruise and we did purchase insurance. Very very discouraged. read more

Unlimited drink package was free. We were greeted from the start of the trip with a personal guide and our bags were ore checked so we never lifted a thing. Only Alaskan land tour the tips were included. That trim ride is only $5. There is not a $400 drink option. Food was great and entertainment out if this world. I read a bad review from someone who needs to change their trip advisor. This is our 4th Cruise, 3 to Alaska and 1 to the south seas. If, as the bad reviewer sad, there is a dirty toilet and blood on the sheets the for god sake tell the front desk instead of whining! Don't believe whiny people. This is a great trip! read more

They never answer your call. I have spent well over 5 hours of hold time without an answer. On May 14, 2022, I booked a cruise through the Casino Club. I then discovered a billing error and have been trying to correct the situation. The phone line that answers is the one that will accept your payments. So I have emailed Princess Cruises Customer Relations Department and here is the immediate reply: Hello and thank you for your email to the Princess Cruises Customer Relations Department. Due to the current unprecedented and evolving worldwide situation, we are experiencing a higher than normal volume. Please accept this response as an acknowledgement and confirmation that your email has been received. It will be reviewed and responded to in the order in which it was received.  Please note that we are unable to process postal communications at this time. For those inquiring about voyage refunds, they are being handled manually and accurately in sailing date order priority. We are committed to providing our guests with the highest level of service. We appreciate your patience and look forward to serving you in the near future. ****PLEASE DO NOT REPLY TO THIS EMAIL**** The information contained in this email and any attachment may be confidential and/or legally privileged and has been sent for the sole use of the intended recipient. If you are not an intended recipient, you are not authorized to review, use, disclose or copy any of its contents. If you have received this email in error please reply to the sender and destroy all copies of the message. Thank you. To the extent that the matters contained in this email relate to services being provided by Princess Cruises and/or Holland America Line (together "HA Group") to Carnival Australia/P&O Cruises Australia, HA Group is providing these services under the terms of a Services Agreement between HA Group and Carnival Australia. read more

DON'T even bother trying to book with Princess unless you are very patient and can accept very poor phone service.. I had a reservation and needed to make a final payment for the cruise. I called to give them my credit card number and was on hold for an agent for 1 1/2 hours. My phone battery eventually died. I am a member of their Elite class (a lot of cruises with them) and also wanted to book 2 cruises for 2022-2023. When I got my phone working again I called Celebrity Cruise Line for the hell of it and got an agent within 30 seconds. I am booking my future cruises through Celebrity instead of Princess. Also they are taking away free internet for Elite passengers which we enjoyed for many years. They have also gone over to their new Medallion Class system which assumes you have access to a smart phone but we have basic phones. Before, we could do all preliminary paperwork over the internet. Now we can't. Have to take all documents to the pier to get processed there. Implementation of this program was poorly thought out. I've always had very good experiences on board Princess ships. Hope the post pandemic cruise experience will better than their customer service. read more

I am absolutely disgusted about Princess Cruise Line. My wife and I are avid cruisers and have tried many cruise lines. Our most recent trip was with the Sky Princess to Western Caribbean mid November. After coming back, I admit that we forgot to cash out our casino winnings. After a 2 hour wait for customer service to come on line, I was informed I reached the wrong department and had to be transferred to Casino Relations for another 1 and half hour wait. They first tried to offer me credit for my next cruise and that definitely was a no deal, this is my money and not a gift from them, cruise credit is a slap in the face. I then was told that it can take up to 12 weeks for them to issue my money by mail and I believed them. As of mid February, no check, no response, nothing. I tied to call casino relations at 888-672-2582 and greated with an automated system. Option 4 was to discuss balances and as you press it, it tells you the number isn't working. How can an option prompt not work? No contact no apology nothing. Princess has lost my loyalty to them just purely based on customer service. There are many other companies out there that will strive for continued valued relationships and Princess is definitely not one of them. read more

Review for Princess Cruises - Alaska Inside Passage Northbound, Coral Princess Five Thumbs Down I have been on two other cruises, one to the Caribbean with Norwegian Cruise lines, which was incredible in all ways that you would imagine a cruise being. The other was a smaller ship holding 99 people and sailed in The Galapagos, it was fabulous and in a league of its own. On Boarding It was chaotic, unorganized and generally not a great experience. Norwegian, with its ship capacity of 7000 was organized, concise and easy to board. Princess had multiple lines to wait in and crammed too many people together. This ship only held 3000 with the crew. Customer service was average. The food was not just bad, in some cases inedible. The first night I tried the prime rib, it came out as a vacuume packed blob of meat that looked like it had been processed, no resemblance of a steak at all. The baked potato had to have been three days old and even smelled old. I let my friend try a bite, she agreed, it was really bad. I pushed my plate to the side and went for their rolls and then a cream brulee, both very good and the only thing that got us through the trip. My friend had the salmon, tasteless and dried out. We watched as the waiter came out with another prime rib plate delivering it to the lady sitting at the table next to ours, she took one bite and pushed the plate away. Unfortunately, the bad food continued for the duration of the trip including not just a dinner meals but the café on the top floor. Entertainment They had two comedians perform, both were good. They also had Naturalist speakers discuss all topics related to Alaska and the wildlife, that was informative. Other than that, there was bingo, learn how to play the harmonica and a few other very mediocre activities available. Upgrades Drink package. For an extra 400.00 per person, we took this package. Unless you are a big drinker, you will over pay. On average we had about 4-5 drinks per day. I would say we lost about 200.00 choosing this option. Norwegian had great white wine choices, Princess had one and it was average. Pre-paid gratuities - This does not transfer over to the train ride or any other meals on land. Beds - They were comfortable however, the bedding had stains on them, both the sheets and the comforter Princess Train - Not worth the money and the 8/9 hour ride was extremely uncomfortable, drinks were pricey. It was a wasted day. Princess Wilderness lodges - NOT RECOMMENDED. Their lodges are on par with Days Inn. The reception has a great view of Denali Mountain but the buildings where the guests stay were meager. We stayed in one of their lodges in Denali and that wasn't even in the Denali Park area. The only wine they serve is Sutter Home.... Just when we thought it couldn't get any worse, after checking in to the " Princess Wilderness Lodge" we discovered the bedding in horrible shape. Fresh blood on the pillow case, bedding had not been changed, only the bed spread pulled up over the sheets. The toilet had not been cleaned, it wasn't pretty. Weather Freezing - not sure why they would advertise tours in the month of May. All of the bears wake up in June for the Salmon run. read more

I'm totally surprised how difficult it is to reach Princess Cruise regarding booking an Alaskan Cruise for our small group. Been trying for about a week now and hold times exceed 15 minutes (I hang up after that)! Just be warned fellow cruisers. read more

Advice: Check out the schedule of how many cruise ships are leaving the port of Vancouver on the day of the sailing at https://www.portvancouver.com/cruise/cruise-schedule/. Three is more than the port can handle properly. I purchase a Club Class Mini Suite as it stated that we would get Priority Boarding if we paid extra for Club Class. Warning: This was not the case. The initial line was priority, but the customs line took over 2.5 hours after that. I asked two Princess employees and they both said that there was no priority boarding on customs line. Awful way for anyone to start a trip, but worse if you pay extra and find out that you have to wait this long. Three ships embarked that day. I have experienced this mess a few years ago and the mess is worse now. Both times, three ships (different cruiselines) were embarking. Waitstaff onboard were excellent, as was the comedian. Bed and pillows were comfortable, but the comforter is wrapped between two clean sheets and comforter was yellowed and appeared unclean which grossed me out. read more

We were on the Island Princess, sailing from Vancouver to L.A. on 9/16/19. The sea was rough enough on the 2nd day that the captain decided to completely skip Astoria, Oregon. No big deal since weather is weather. When we got to Santa Barbara, waiting for the tender to get on land was a joke. It took over an hour and a half of sitting in the dining for our boarding tickets to be called. We've been on more than a dozen cruises but this was the only time where so much time was wasted waiting, we nearly loss interest in going on land. We did go but decidedly cut our time short just to be sure we wouldn't have to wait forever again to get back on the ship. Other than that, everything was good as expected. The chef and Maitre D were goofing off during the cooking show and made it very funny and enjoyable. Cruise Director Natalie Costa had a constant smile and an upbeat attitude thru out the entire trip. Great job, Natalie! :) read more