Wonderful service!…read more Long story short my wife bought some shoes for a wedding and the next day when she was testing them out, someone ran into her with a cart and damaged the shoes. She was devastated, but when I went back to the store to see what our options were, they said they'd replace them with another pair of the same size/color. They didn't have enough in stock at this particular location, but they told us to go check another location nearby that had some in stock. We ran over there and the lady who had helped us out here at the Traverse Mountain location had even called ahead to let the other store know we were coming. I wish I had caught the name of the lady who helped us out and called ahead, she had great nails and deserves a raise!

Wonderful service!…read more Long story short my wife bought some shoes for a wedding and the next day when she was testing them out, someone ran into her with a cart and damaged the shoes. She was devastated, but when I went back to the store to see what our options were, they said they'd replace them with another pair of the same size/color. They didn't have enough in stock at this particular location, but they told us to go check another location nearby that had some in stock. We ran over there and the lady who had helped us out here at the Traverse Mountain location had even called ahead to let the other store know we were coming. I wish I had caught the name of the lady who helped us out and called ahead, she had great nails and deserves a raise!

I did not biy anything yet the staff was very friendly…read more I like going into the Unite or Collective stores: they are so beautiful. This Unite store seems like an outlet store yet not disorganized at all. Prices were very good. Plenty of selection too. Worth the visit.

Came in here looking for a running shoe that wasn't quite yet in stock, however, Laakeena (man I…read morehope I spelled that right) really helped me out. Very personable and helpful. She suggested I try the Pegasus as most fits are somewhat similar. She was able to help me order for delivery to my house. Great customer service. Actually all the reps were really nice, but Laakeena came to me first so I'm giving her props.

Nice outlet. Doesn't…read morefeel overwhelming and while there was a lot of people outside it didn't feel crowded in the stores. Parking is plenty They have areas to get snacks or a meal. They also seem to have local venders in the middle.

Big Jack's World at the Outlets at Traverse Mountain in Lehi is such a fun Halloween surprise! You…read morewon't see it from the freeway, which almost makes it feel like a hidden secret, but once you walk into the outlet courtyard, Big Jack looms tall and sets the stage for some spooky-season magic. This isn't a haunted house--so no worries about jump scares--but more of a giant, family-friendly Halloween display that's perfect for kids of all ages. The size of Big Jack is impressive up close, and the whole setup gives off just the right amount of spooky without being scary. Think "festive fall fun" more than "nightmare fuel." Parents can relax knowing it's free, safe, and easy to enjoy while shopping or grabbing a snack at the outlets. Kids absolutely love running around and posing for pictures, and honestly, I did too. It's a great spot for photos, a fun place to let the little ones burn off some energy, and a memorable way to get into the Halloween spirit without spending a dime. If you're looking for a quick, free, and kid-friendly Halloween activity in Lehi, Big Jack's World is a must-see this season! https://linktr.ee/reessroots

I love new balance running shoes. They are my go to casual "Tennis Shoes" or "Trainers" as the…read moreBrits say. I had no intention of stopping in today, but thought what the heck I'll just look around and see what they have at the outlet store. Maybe they have something for my trip that is coming up. They were having a sale so Yes! of course I bought some new trail shoes. I only wear hiking boots when I hike, but thought I would give their shoes a try, especially since it's been so hot, my feet sweat in my boots. Salesman was very helpful guiding me to the pair of trail runners I bought. He was very knowledgeable about the different "type" of shoes. I had on my own New Balance shoes, and he explained the construction behind them. Oh so that's why I like them, and they are so comfortable on my feet! He said never to put your shoes in the washer, and to use a cleaning solutions instead. They had some there so I bought some. Note: he never pressured me into buying the cleaner, he said any cleaner would do. Now the test is... can the shoes at the outlet vs the shoes at a regular store pass my new balance comfort test. We shall see.

I'm a person who doesn't like to be approached when it comes to shopping. It was no difference when…read moreI came to this store. I wanted to get in and out quick, especially at the outlet store. However, the impression the staff left me had changed my views on salesman and how my shopping experience can be different. I had a 5-star experience with Brett and I'm so glad he approached me. Brett genuinely asked me a few questions to understand what I was looking for in shoes. I had a general idea of what shoes I wanted and I preferred to try them on on my own. I even told him that I wasn't sure if New Balance was the right place. I was not only wrong, but Brett understood exactly what to suggest based on my answers. My foot size was remeasured as part of the fitting process. To my surprise, I was also wrong about my shoe size and it was confirmed by trying on 4 different pairs of shoes. (Professional fit: shoe fitting in the morning is the most accurate - this is important for people with diabetes to find the right fit). With Brett's help, I made educated decisions, which is what I look for when I help others, too. Brett was genuine, patient, gentle, professional, knowledgeable, caring, and not pushy at all. As an observant person and someone who has experience interviewing candidates in the past, I'm confident to say he is capable of helping all ages of customers. From looking up Hoka online to checking out New Balance at Outlets, here are my wins: - Tried out the 1080 v14 (I genuinely think everyone should have a pair of these) - Know what my updated shoe size is - Got the best deal with current discounts, clearance, and BOGO 50% off (staff can help you look up which pair of shoes are on clearance and order them for you if the color isn't in store) New Balance provides shoes with fresh foam comfort, wide toe box, and arch support - everything I look for in a pair of shoes from everyday wear to running (plus the discount benefit at outlet). I ended up not getting in and out quick at all, but my visit was wonderful because I let Brett help me. I was impressed by the service provided here.

Great selection and service. They had the shoes I was looking for in stock. The sales staff were…read moreinformative about HOKA shoes and a larger toe box.

A little barebones. Could have more. Only a little apparel, I would've liked to have bought a…read morerunning tank. Only hokas, new balance, mizuno, asics, and brooks. Nice service that checked in on us.

If I could give zero stars , I would. My family and I were told to vacate the premises because we…read morehad two kids in a stroller wagon. What kind of bs service is that? How are you going to discriminate against a family with kids ? The assistant manager even laughed as we walked out. I was very disappointed at the lack of professionalism in this store. It was my first time visiting and I will never go back. Shoppers with small children beware.

Worst customer service I've ever experienced. Didn't even walk into the store until I had been…read morewaiting at the cash register for 10 minutes. Couldn't help me with a gift card issue. Clarks online told me to go in store but the employee just said to call customer service again which didn't do anything. So after 4 hours of customer service interfacing, they stole $100 from me.

This store is clean, bright and stocked. The employees were helpful with pickleball paddles and…read morekids baseball equipment. Pricing seems a bit high verses online.

Really disappointed in the customer service here. Had one associate that was very helpful in…read moregetting some shoes that I was looking for, but then was left with another associate (not sure of his name, but he has a more muscular build, with a buzz cut and earrings) who left for twenty five minutes and never came back. He passed me a couple of times with a box of shoes, but avoided eye contact, and we eventually left. I'm not angry or anything, and I don't mean to be a Karen, but just disappointed that customer service associates don't have just a little bit more training before going out on the floor. Bummer!