Very good experience here today. The receptionist was extremely friendly. The service was fast. We…read moredid make an appointment online for 1 PM and waited approximately 25 minutes in the lobby and we're called back. The nurse practitioner was good and very efficient. He gave us quick results and got us out of there would definitely come back.

While the physical locations for this program are efficient, the telemedicine services and…read moreadministrative communication have been completely unacceptable. I joined specifically because of the advertised assistance with the Prior Authorization (PA) process, but a total lack of coordination between departments has resulted in a four-month delay. I have been attempting to navigate the PA process since March 2026, and despite qualifying and providing all required documentation, I have encountered the following issues: - Conflicting Information: Staff members repeatedly provide contradictory information regarding operating hours. I have been directed to call on weekdays only to be told the department only works weekends, and vice-versa. - Lack of Documentation: Despite multiple assurances that my records were received, staff recently claimed there is no record of my previous calls or documentation. - Misleading Claims: Staff confirmed a new PA was submitted in June 2026, yet my insurance provider maintains no request has been received since a denial in April 2026. That April denial was reportedly due to the office's failure to include the required documentation. - Poor Communication: My attempts to follow up are frequently met with dismissive attitudes from staff, even though I am strictly following the instructions provided to me. The administrative failures of this program have made it impossible to access the services I qualify for. I would caution others to be prepared for significant delays and a lack of accountability regarding insurance authorizations.

My appointment was at 0830 just to get an allergy shot. Sit and wait. The doctor is in and out less…read morethan 10 minutes but takes forever for someone to administer the allergy shot. If I didn't need this shot, I would of walked out already. Nothing over the counter works for me due all the chemicals my body was exposed to while serving my country. I have been here over an hour now.

The type of care they provide is pretty careless. Nearly impossible to get a damn refill on a…read moreprescription needed. Pretty ridiculous they make it that impossible. Office experience I don't get to experience because they always try to do everything through phone. They would rather let you die than get you some help. Elton Tripp is a great doctor but the staff is not quite helpful at all. This is the second time they make it impossible to get a refill. Instead they try to upsell you on their pharmacy. I don't care who the provider is, if they can't even get me a refill what makes them think I will switch over to them? Highly disappointed! Better off dying instead of getting help

I've been going to this urgent care for 3 years and I've never waiting over 30 minutes to be seen…read more They get me in quickly and the staff is very kinda and they are determined to make sure you leave with the right medication to make you feel better!!! I recommend trying out this urgent care!!!

They told me they don't give refferals,however I contacted the ceo,and turns out they do give…read morereferrals... how's that for service!! No service at all,doctor only spends less than a minute with you,I'm not kidding at all

I have been going here for a while now. Dr. GILLI's staff is amazing!!!! Either text or email and…read moreit is taken care of promptly. Dr. Gilli will tell you like it is. No nonsense. So if you don't like hearing the truth about your care, find another doctor to patronize you.

Tracy will prescribe multiple drugs and not know side effects. She was condescending from the 1st…read morevisit but I thought it was quirky. In my third visit with her, today, I had to literally walk out and won't be back! I asked other staff if she was just having a bad day. So consistently condescending but today she was actually rude. I asked about side effects of a particular drug she stated no one had ever complained to her before and dismissed my question. Then when I asked her to clarify something she got irritated with me and started with more condescension. If you don't agree with her she will belittle you into thinking you're the one that's wrong rather than explaining like most doctors! No thanks! Update: 04/15/26 - I spoke with Dr Gilli on the phone and it's seems they are somewhat flippant and unapologetic in their attitude towards the situation. I don't feel comfortable with this response that she "always" treats patients with respect after I conveyed the opposite in a professional manner over the phone. This was damage control gone wrong imo. Black box warnings are serious and it's too bad this Dr. doesn't care to make any changes as she is a 25 year employees with the company. He's got her back regardless. I appreciate the call back but it's clear his attitude is just like hers. They don't care.

I had an outstanding experience during my recent visit for a physical examination. I was able to…read moreschedule and be seen the same day, which was greatly appreciated. The front office staff was courteous, professional, and welcoming. The physician provided exceptional care -- he took the time to answer all of my questions thoroughly and ensured I felt comfortable and well-informed throughout the visit. I truly appreciate the high level of professionalism and patient-centered care demonstrated by the entire team. Highly recommend this practice.

Went here once did not care for the provider. The doctor seemed to be unable to even understand…read morereason for a visit. Or at least lack the Care to understand the reasoning behind the visit. All I was trying to do was find a primary care while I was living in the Bakersfield downtown area. I don't plan on going back when I go to see a doctor. I want to at least listen to or act as if they pretend to listen, not ignored horrible provider. Would not recommend to anyone that is going through a medical issue or wants medical services done when they go to a doctors appointment.

Daughter went in Friday night, they took some tests, then said they would have to send them out for…read moreresults and should have the results on Monday. She should go home and keep her fever down. She called yesterday and was told to call back later. Never did get the results and is still sick. I have visited this location a few times in the last few years and never had any problems, I will not go back to this location.

I LOVE that there is finally a female DO in Bakersfield (that's actually taking patients)!!! Dr…read more Loewen is phenomenal and very keen to figuring out what is going on with your health. She's much more thorough than other MDs I've had. She's very personable as well, making those dreaded doctor appointments much easier. The office staff itself can be pretty hit-or-miss; it's a typical doctor's office. I do like that if you need blood work you can either do it in the office or walk a couple of buildings down to Quest Diagnostics. They can bill your co-pay to you, but if your bill goes over what's included in your insurance plan, have some Advil handy because it's seriously a headache trying to get a hold of these people just so you can get on a payment plan. They also have a website that you can log in to to pay your bill, but it doesn't always work.

The office staff was helpful and friendly, specially the phlebotomist . I have rolling veins but…read moreshe got it on her first try !!!

**** ATTENTION PSA…read more LAB CORP OFFICE HRS 2021 **** MONDAY-FRIDAY 7:30 - 3:00PM (Closed for lunch 12:00pm-1:00pm) Pls beware they are inside of a doctor's office who stay open until 5:00pm for any of their patients needing assistance!

Associates, Like the kind-hearted and highly professional X-Ray Technician, by the name of Memory,…read morewho have helped 3 generations of our family for Decades, make this place as wonderful as the day they opened!!! Of course, the doctors have been like our private family physicians, for as long as I can remember!!! Lots of free parking!

This urgent care was outstanding! I came here a few days ago to get checked out, I usually don't…read morefeel very comfortable when I go to any type of medical facility but, from the time I showed up and left the experience I had here was very positive, the office staff was on point, as well as the medical staff. I can easily say I trust the folks at Sendas.

Came over to Priority Urgent Care for X-Rays of my wrists after a slip. Easy check-in with…read moreCrystal's assistance. 5:30 there was no waiting clean comfortable waiting area. Saday called me back she took my vitals in a nice patient room she was a pleasure. The X-ray tech will be here at 6pm everyone has been great. Tyler the PA came in and introduced himself, I explained my wrist issues. Joe the X-ray technician came in at 6 and took 3 pictures of each wrist Just need to have them read and get the report. Tyler came in nothing is broken . I was provided with a disc and a report I'll pick up tomorrow that I'll take both to my orthopedic and I'll take it easy for a while Priority Urgent is a good neighbor to have

The front desk staff were busy, but friendly and professional. Their MAs were likewise great. The…read moreX-ray tech was super quick and competent. Mendell, the PA, was great to work with. I was in and out in less time than it would take to get registered at other urgent cares. 5 stars, no notes, would definitely recommend, thanks, Priority Urgent Care team.

Hi, I would love to recommend Dr. VJ and Dr. Ravi. They are very nice, thorough, and care about…read morefinding your diagnosis. I happen to have migraines and Dr. VJ was very quick to treat. The only reasons I gave four stars is the wait time is forever sometimes. One time they put me in a room and I swear they forgot me. I had to come out to the lobby twice to remind them I was there. Also, for a person with migraines, the fluorescent office lighting is too painful. I always ask them to turn off the lights when I get into the room.

The waiting room was packed and we did have to wait about 30 min from our appointment time which…read moreisn't bad considering. The staff was very friendly and helpful and the FNP we got to see is great. Would recommend.