Please do not believe the negative review below. My partner & I moved into this apartment complex…read moreOctober of 2022 and I am so pleased with how everything went. From my very first phone call with the property manager until the day we moved out.. it was a great experience. The property manager (Austin) is so kind and genuine. He has a very calm demeanor and honestly just minds his business. Anytime we saw him in passing he was very pleasant and had a smile on his face. He lives on the property and is always available when you need him. Every maintenance request we submitted he answered within an hour. Once we put in a request for our plumbing to be fixed and someone came out that night. Last year the complex had some work done. They painted the entire building and gate surrounding the complex. Everything looks so nice and updated. The laundry room is also great and the machines are always working! The pool is nice in the summer time and well taken care of. The parking lot is big and each spot comes with a locked storage space. Another thing the management company is great! During the application process they called me and kept me in the loop. A lot of landlords/ property managers will just send you a message if they pick another applicant but ADR is so professional. We loved living here and the only reason we left is because we needed something bigger for our growing family. I will miss this complex and all the wonderful tenants we met

Caution for anyone wanting to either rent or use this company to manage your properties…read more We are heading into 4 months of continuous construction (staring 11. May, 2021 to present),from 7:30 am until 2:30 PM, Monday through Friday. Due to negligence on the part of TIN Property Management in letting parts of the building rot, we are now having to endure close to half a year of continuous, non-stop, daily substantial interference. Due to the hammering, banging, blasting, sawing, etc. we are unable to work in our homes and have to get in our vehicles & drive to a quiet location in order to do important work phone calls, interviews, zoom meetings, etc. We also cannot sleep during the day, as one of us works during the night to avoid the construction noise.We have to leave the apartment,& go to a park & try to catch a few hours of sleep in the car. According to California law, this is  breach of the covenant of quiet enjoyment that comes w/ every lease. (California Civil Code Section 1940.2) According to the law, ADR/TIN Properties is allowing another person to invade our leasehold interest. In addition, construction blocks off our entire door, so that we have to ask them to remove things blocking our door entrance in order to go to important appointments. Sometimes they take their time & make us late for those appointments. Extension cords all over the place, easily causing someone to trip & fall. We are paying full rent price, but we are not able to enjoy our home to the full extent. Since day one, we have been attempting to work out some kind of rent reduction/adjustment w/ TIN Properties (Ms. Eleanor Ras) and AVOID having to put out reviews like this. Instead, TIN Properties has enlisted a D-rate lawyer w/ no website , operating out of a PO Box & a Gmail account to essentially intimidate/threaten us with "I hope you understand our position and I need not communicate with you further regarding this issue." If it had not been for their negligence in letting the buildings rot in the first place, as admitted by their own attorney in the letter, then we would not have to endure months & months of this in the first place. While there have already been 3 family units who have just left, we are still here willing to work with the TIN Property Management in this regard. Communication is certainly not a strong point with this company. We get ignored & dodged most of the time. Ms. Eleanor Ras, the supervisor, constantly gaslights , plays diversion games , & uses manipulation tactics when tenants contact her with legitimate & serious issues. Other times, somehow magically she is always in a meeting, on break, vacation or flew to the moon whenever tenants attempt to contact her for follow up. While I'm at it, I'd like to make mention of their creepy onsite manager, Mr. Austin Del Castillo who has a pattern of harassing & targeting people by triangulating himself w/ other tenant conflicts, as well as taking pictures of tenants without consent. This creepy guy has been known to target people by taking pictures & filming tenants w/ his personal cell phone without permission. (See the pictures of him caught in the act attached!) Like I said, I did not want have to go this far, but since we are being treated like this, I think it is only proper to publicize this and let the greater public know just how some of us tenants are being treated and what we are having to deal with. P.S. The tenants here are all wonderful, but there are some real serious problems with the Property Management. This by no means is everything. There are so many more things that I could relay to you. If you are a tenant or prospective client/tenant please feel free to private message me, as I'd like to speak w/ others about this. P.P.S. We are within our legal rights to ask for rent adjustment & did not want to have to take things this far. Surely there could have been room for negotiating a win-win. Really didn't want to have to take it this far and put out bad reviews all over the place , which will end up costing this business way more in lost revenue and business brand reputation in the long-term than had they just done right & worked w/ us in making a fair rent adjustment. This company has no idea of the powerful impact search-engine optimized reviews like this for first page Google, MSN, Yahoo, Bing results can have on their bottomline revenue, essentially costing businesses thousands of dollars in lost revenue and negative brand reputation further down the road. All of this could have been avoided and I certainly tried my very best to just that. Watch out for deceitful ADR employees faking 5-star reviews on here & Google. (See screenshots attached below) Just a heads up if you're considering this company to manage your properties or you're considering renting from them.

Worst company to rent from…read more Stayed at one of their properties in Glendale, CA. Property was full of termites! Parking structure gate was always broken. DO NOT BE DECEIVED with the beautiful pictures of their units. the units are modernized but not quality by any means considering the price. When doing in person visits, the empty apartments will be beautiful and a seemingly good value but they are not. The walls have no barrier, so you HEAR everything. It's hard to hang anything because it's all dry wall. The windows on the balcony and bedroom are not double paned so when it's hot, it's hot and when cold, extremely cold. Termites are a known issue but unless you complain there is no actual treatment. Not once have I seen treatment anywhere in the building and parking structure except for my actual unit that had termites coming out of the kitchen and hallway light fixture. It was disgusting and the handling had no sense of urgency whatsoever. The manager also had the audacity to tell me to contact the treatment company myself when I told him that whatever treatment they applied caused a higher surge of termites to come out. Imagine having a toddler or child and experiencing bugs that look like cockroaches coming out everywhere and landing all over your kitchen counter and you while you're cooking. Furthermore, please note you will be paying for some utilities twice. You will be paying for whatever the actual utility company charges you and whatever moss & company charge you. They charge you a trash billing fee, trash fee (which by the way, the trash/recycling were always packed and the trash chute clogged), a sewer fee and a water fee. In addition, I have never encountered a company that doesn't give tenants an access code through the call box. Your name is listed but you never get a call if you have a package or delivery because the "telecom company probably made a mistake." Pool is not heated so the water is always COLD. Laundry facilities are always problematic. Considering loads are almost $2/load and the dryer is 1.75/35 min-- you would expect quality but nope. The one laundry machine is always out of service in one of the floors- or takes your money but stops half way. If you choose the dryer closest to the door you will definitely need more than 35 minutes because the moisture from the other dryers next to it-- travel through your dryer causing your clothes to dry a lot slower. It's a pathetic way of connecting the dryers. Overall manager was good. Responded within a few days time. But company itself is VERY greedy and hard to contact. Security deposit refunds will have a lot of random charges that don't make sense.

Seana worked tirelessly to find us the right home starting before we had met when we were still…read moreliving in the UK. Professional, friendly, thorough, full of great advice, helpful, we needed to be told EVERYTHING about living in LA and the US, Seana patiently explained and helped us get our perfect home. Without her help we would not have found where we are and we could not be happier. Clients for life!

My experience living in this apartment was extremely disappointing from start to finish. During our…read moretime there, the unit had several ongoing issues that were never properly addressed -- including constant leaks, cockroach infestations, and poor communication whenever maintenance problems came up. Requests for repairs often went unanswered or took an unreasonable amount of time to resolve. Things only got worse after moving out. The management team, led by Liz, has handled our security deposits in a very unprofessional and confusing way. Promises were made to refund former tenants, but those commitments were never followed through. In some cases, deposits from former tenants were allegedly used to cover damages caused by others, while new tenants were charged additional deposits on top of that. Different tenants were treated inconsistently under the same lease addendum, creating serious questions about transparency and fairness. Overall, it feels like the management's approach to handling tenant money and communication lacks honesty and accountability. I would strongly advise anyone considering this property to be cautious and document everything carefully during their stay.

Great property manager with timely responses to service requests. Complex is kept clean.read more

We absolutely love Gabriela Hernandez and Michelle Brown with the Keller Williams South Bay Team!…read moreAfter a nightmare experience with another agency, these two completely turned everything around for us. They gave an honest home evaluation, nailed the marketing, and guided us every step of the way with professionalism and genuine care. Their unique approach--no lockbox, no yard signs, and just one open house--was bold, smart, and incredibly effective. The result? Our home sold in just 10 days and above asking price! Gabriela and Michelle made the whole process smooth, stress-free, and even exciting. If you want a real estate team that gets results and truly has your back, look no further. We can't recommend Gabriela Hernandez and Michelle Brown enough--thank you both for everything!

I highly recommend Gabriela Hernandez and Michelle Brown with the Keller Williams South Bay Team!…read moreThey did beyond an exceptional job selling our home. After a horrific experience with another real estate firm, Gabriela and Michelle completely turned things around and gained our trust. Our home was evaluated honestly and marketed flawlessly. The best part is, our home sold in 10 day's above asking price. THIS is the real estate firm you want to represent you, and I cannot recommend Gabriela Hernandez and Michelle Brown enough. THANK YOU BOTH !!!

Melanie is a wonderful agent and guide for selling our home! Her knowledge and volume of experience…read morein the South Bay/Torrance area truly shows and I can't recommend her enough! She caught many mistakes from other agents and found us the best value possible for our home. Additionaly, she welcomed us from the very first meeting with warmth and care. I felt like she treated us as one of her family from day one. Truly an amazing experience and a gift at one of the busiest moments of our lives!

Melanie Hane is an Amazing Real Estate Agent. She is professional, knowledgeable, and always puts…read moreher clients first. She was able to sell my childhood family house for top dollar More than our asking price and she also was able to get the house sold quickly. From date listed to final closing was only 29 days. She was also able to coordinate everything with me via long distance as I live in another state. The Sale went smoothly and easily during this emotional time for me. She is a Top-Notch agent who will do right by you.

If you're seeking a smart, savvy and seasoned agent who knows the Los Angeles market well, I highly…read morerecommend Nina. We've utilized her assistance several times over the past 6 years for high end home rentals, investment properties and assisting overseas friends with finding homes in great neighborhoods. I've recommended Nina to many associates and they come back raving about her work ethic, attention to detail and seamless execution. She also deals well with the unexpected and makes sure that her clients are well taken care of in all aspects.

Nina sold our house a few years ago and got us top dollar. We were overjoyed with how easy she made…read morethe entire process. She is meticulous and knows how to get a house sold. She is also a top notch negotiator. If it hadn't been for her sharp eye, wit and sales and negotiation savvy we wouldn't have gotten our house sold so quickly. She also knows the right people to market the house in the right way - web site, pictures, language - and target the right people. She also helped us fine our dream home that we live in now. It was the toughest craziest negotiation because the seller was unbelievably difficult and strange, and while it was super stressful, Nina helped us win the bid. We are now so happy with where we live and it wouldn't have happened without her.

Using Redfin to find homes, we visited countless open houses for months and got nowhere. Realizing…read morethe need for professional help, we hired Nelli and closed on our dream home within a month! Nelli was incredibly helpful in guiding us through our first purchase. She worked around the clock with selling agents, appraisers, mortgage brokers, insurance providers, and many other parties involved with buying a home to align everyone and get us the winning offer. Throughout the hectic process, she was incredibly responsive and thorough with her explanations of the long escrow process. Our offer was selected from nine others, even thought it wasn't the highest. Nelli helped us tell our story and be heard amongst so many other stories. In the end, her tenacity, work ethic, and personality won the hearts of the sellers and we were able to get our dream home Thank you Nelli!

I live in the Bay Area and was in search of a home to purchase for my mother In LA. At first, I was…read moreworried that the distance would make the process difficult but in reality, it was never a problem. Nelli was very professional, prompt and when she would meet with my mother for showings, she would make sure to FaceTime me so that I could tour the property remotely. The most impressive aspect about Nelli as an agent was her negotiating skill. Nelli was able to get us the property of our choice for under asking price, which in uncommon in today's hot real estate market. We are so thankful we found Nelli and worked with her!

Melissa is very friendly and very knowledgeable, she has so much information and replies quicker…read morethen most other realtors I have worked with, her open houses are impressive and I recommend her to anyone seriously considering buying or selling their home