We have had an excellent experience with Sue at Modern Property Management. From the day we looked…read moreat the apartment, Sue has been kind, warm, responsive, and accommodating. She's professional and all-round amazing and has made our entire experience of renting in Los Feliz a great one. Thanks, Sue, for taking such good care of us!

Owner of MPM management responds showing dates that are post my review and weeks after the garage…read moreissue arose showing that nothing was done in a timely manner. Noteworthy and thank you for making my point for me, the timeline does in fact speak for itself! And no, the other tenants are not happy. Also, I had to email the owner of the building and tell him that it was the receiver and not the clickers as the management company insisted, it was after that email that anything was properly repaired.

I usually don't leave negative reviews, but my experience with this property management company has…read morebeen persistently disappointing. In every interaction we've had with Kaylie Speed, we've encountered avoidance, deflection and a complete lack of accountability. She constantly dodges responsibility and points to the HOA board whenever a real issue comes up. It feels like she's more focused on avoiding problems than solving them. I've tried to be patient, but I keep hitting the same wall.The communication is cold, and sometimes even rude. I've received incorrect information just to move the conversation along. That's not just unprofessional, it's careless. And when I've raised concerns, they've been brushed off like they weren't important. I don't know if this is how the whole company operates or if it's just her, but either way, it leaves a lot to be desired. When someone is the face of the company, professionalism and basic customer service should be non-negotiable. Sadly, that has not been my experience.

Rubin has been so great to work with. Melanie, Heather, and Sunset are partners who I trust…read more Additionally, they anticipate our needs when it comes to inspections, notifications about upcoming rain, and more. They are professional and polite. I have also been impressed by the vendors they have gotten proposals from.

I lived at a Yale property for three years and it was a very nice experience. I had a few…read moremaintenance issues, but they were fixed quickly.

Highly Unethical sub standard "management" company. They are so bad that they do not take…read morecorrespondence from any tenant if your manager of your building is not doing their job. If you manage to get a phone number do not expect a call back. They are the most shady slum lord apartment management company I have ever dealt with in my life. Corrupt as all get out.

I have been using Earnest Homes as my property manager since March, and have so far been happy…read morethem. Refiloe came and appraised our rental, helping us set a good rental price, and ended up getting us a tenant in less than 2 weeks from listing! Additionally, I have found Keren to be helpful and responsive, promptly addressing my questions and concerns. I've only been with Earnest for 2 months, but so far no complaints on my end.

Based on my immediate experiences, I have not had a great experience moving in with Earnest Homes…read more I TRULY hope that the experience improves going forward, if it does I will update my review accordingly. But for now, this is my honest experience in case its helpful for anyone else who is planning to rent with Earnest Homes. First, I'll say that working with Donna Cura has been great. She's extremely professional, and has been incredibly attentive at answering my questions around lease documentation. Thank you Donna for making the lease process go extremely smoothly. My concerns so far are with the move-in experience. Move in day is supposed to be exciting - you've just made a big commitment to sign a lease, put a deposit / pay first months rent, and have gone through the process of setting up all your paperwork and utilities. Come move-in day I thought I would be receiving SOME level of PROACTIVE communication / outreach about move-in day logistics and a walkthrough of the house. Instead, my move-in experience was the opposite. It felt like after I signed the documents my move-in process was an afterthought. I scheduled a walkthrough around 12:30 PM on a Friday, and was met by Oneda, who was really only there to conduct an inspection of the house. She didn't know how the house was set up or have any instructions for me on how to use the things in the house. I'll go into detail around what went wrong. To be fair, Oneda did a great job going through the inspection and was very thorough and objective at documenting the different issues (e.g., cracks in the tiling, stains, scratches, etc.) Now, where the experience went downhill for me. When we entered into the home, there were a HOST Of things that did not go right: 1) There were three electric outlets that had not been completed prior to move in, they had no covers on them. It looked as if the team had painted but forgotten to put the covers back on. 2) There was a lot of grime and dirt on the bathroom faucets. It didn't seem like they did a thorough cleaning prior to us moving in. 3) Oneda did not have any idea on how to navigate the things in the house, for instance, there were electric blinds that were down and she had no idea how to open them. I randomly figured it out by pressing a button on a remote nearby. Not a good look for someone who is supposed to be showing ME around the house. 4) The previous owner left their front door security camera system + a nest security system(?) I'm not even sure what it is because no one explained / has explained to me what it is for. At the moment, I'm not sure if its the previous owner using it to spy on us or not, because I have been provided literally zero information on it. 5) I have no hot water at the moment. I did my part to set up SoCal Gas, but I was again not given any information on move-in day on how to turn on the water heater. I was not even told where it was located, I went to the backyard to find it, and once I located it I had no idea on how to turn on it / determine if its even working. I followed the instructions / watched a youtube video in hopes of trying to turn it on to no avail. 6) Now, the one that really started the negative impression of the move-in experience - I was not given the front door access codes until 4:47 PM, despite my walkthrough being at 12:30 PM. And the ONLY reason I received them was BECAUSE I HAD to follow up and ask for them! I sent an email at 1:40PM, which did not get a response. I then called the number around 4:07 PM to follow up and thank god for Brian, because he followed up with my account manager, Keren Mendoza, (who I believe is supposed to be responsible for onboarding us) and I then received a response from Keren on how to unlock the front door code at 4:47 PM. That is absolutely ridiculous. She did not include ANY other information required like how to turn on the water heater, or use the electric blinds, or security system. I'm still hopeful that this experience can be turned around, but I will wait until I get a response from the team to provide an update.

What an amazing experience we've had thus far with Jessica Molina. She recently took over…read moremanagement of our complex, and although I'm sure the transition has involved a tremendous amount of work, she has been incredibly responsive and attentive from the very beginning. As soon as we encountered an issue, Jessica was immediately on top of everything. Unfortunately, in the past it was often very difficult to reach the previous person in her position, even during emergencies. Jessica, however, has been extremely accommodating, efficient, and proactive throughout the process. We truly appreciate her kindness, professionalism, and due diligence. We are very happy with the positive changes Allstate has made.Thank you Jessica

As a board member, I've worked with a lot of management companies over the years -- Allstate HOA…read moreManagement is in a completely different league. What sets them apart is the transparency. We get clear, honest reporting that our entire board and homeowners can actually understand and trust. They pick up the phone, they follow through, and they genuinely feel like a partner invested in our community -- not just a vendor collecting a check. From dues collection to event coordination to compliance, everything runs smoothly. If your HOA is stuck with a company that treats you like a number, make the switch. We did, and we won't be going back.

Extremely conscientious, thorough and communicative. None better. Professional bearing with…read moreintuitive insight maximizes property efficiencies and reduces costs.

I am a tenant on one of the buildings that Danielle manages. He went over and beyond the whole time…read moreI stayed there which was about three years.. any problem he handled very quickly. Very nice guy as well. Unfortunately, the owner of the building Really inflated some things at the end of my lease. I left a screen door, bamboo and string lights in the backyard and a bidet . The blinds in the bedroom were chewed by my dog a bit. I asked the owner if I could remove the items he said no and I was on a group thread with danielle and I was able to go remove some items. Screen door was mine so I took it off. He was trying to charge me 300 for a replacement that cost 150 at Home Depot $300 to remove the bamboo and string lights in the backyard that I removed in two minutes and the bidet I was charged $95 for not removing. Applying she charged me $300 for and I sent him the exact measurements of the same ones at Home Depot that were $35 Again, Danielle is great unfortunately the owner of the building really gouge me .

Some postive feedback about Ilene in the SCV office and how grateful for the quick responses I…read morereceive via emails. Ilene and staff positively address all concerns and fix the needs of our HOA community. Grateful for all the help during the last seven years living in the SCV area.

Rude interaction with Lilly Diaz. It's not even about the response it's how you say things. If the…read moreanswer is no yes say no of course but don't be rude about it and have some understanding.

This has been my first experience working with a property management company, and I'm so glad I…read morechose Carnahan. The entire team has been an absolute pleasure to work with--professional, responsive, and genuinely helpful every step of the way. Kinsley is incredibly attentive and always quick to respond to any questions or concerns, which brings a great sense of ease and confidence. Jonathan is equally impressive, handling all property repairs and maintenance requests promptly and efficiently. It's clear that the team takes pride in what they do, and their commitment to excellent service truly stands out. I've had a very positive experience and would highly recommend Carnahan to anyone looking for reliable and attentive property management.

Kinsley and staff have been professional, efficient, kind, and thorough. I recommend using their…read moreproperty management company.

Ed is so easy to work with. His team has helped me find really good tenants for my first home and I…read morehad nothing to worry about. Ed and his team are always very well informed with the ever changing laws in Los Angeles. They are always available to answer questions and give very professional, well-informed, and knowledgeable advice. They are very kind and easy to work with.

Farhad helped us find a beautiful home and made the process so easy. He is a great agent and we…read morereally loved working with him. We saw a lot of properties with different agents and he was by far the nicest and most professional. We love our new home and appreciate how clean and well maintained the property is Thank you!

Filled out a rental application for a property on which Jay had written the email address I should…read moresubmit my application to. I submitted the application and sent him a text letting him know it had been submitted. The following day he asked if had been sent to x email address, and gave me a different email address than what he had written down on the application. When I told him I had sent it to the one he wrote on the application, and provided a photo of what he had written down, his response was "oops". He called and left a voicemail after I responded that my personal identification and banking info was now in some random inbox, but offered no apology. I called their office and the woman who answered was just as flippant about the situation and let me know the only thing she could do for me was give me the correct email. I called his cell and he still was very nonchalant about the fact that his "oops" exposed me to identity theft and potential financial theft. Absolute garbage humans.

Just showed up to view a property and upon arrival was led up to an entirely different property…read morethan what was posted on Zillow. Upon telling Jay, the representative from Southland this, he was flippant and unapologetic about wasting my time and the time of several other prospective residents. If you want someone professional to represent your property look elsewhere.