Amazing service ! Austin was very informative and explained everything he was doing and answered…read moreall of our questions thoroughly ! Bravo Zulu !

Signed up for preventative maintenance. First visit was this week for the AC check up. The…read moretechnician arrived promptly on time (as per 2 hour window and phone call 15 minutes before arriving). He was courteous and respectful of property. He took the time to thoroughly clean the outside unit (which was fairly dirty). Inspected inside unit and outside. Gave both a written explanation and verbal of findings. Would definitely recommend this service.

Professional, friendly and customer service oriented…read more Really explained everything we needed and answered all our questions. Really smart and intelligent salesman.

I was having trouble with noise from a blower on my 18 yo furnace. Further examination indicated…read morethat there were rusting portions of the heat exchanger. This was supported by a live walkthrough for me to view what the repair person was talking about. The same afternoon (!) options were presented for replacement and a choice was made. An appointment was made and several days later the old furnace was taken out and a new furnace was installed in less than 4 hours. Everyone involved was extremely helpful and courteous. Bottom line: price quoted and installation met with no surprises. Clean space left with all old items and leftover stuff removed. Several weeks later, I remain completely satisfied with the job and would happily recommend this company based on my experience. I will continue to use them in the future.

Real 5 star service. Called with an emergency and they were there so quick. I will continue to use…read morethis company for all my plumbing needs

The Niesen Companies employees have provided service for me on several occasions. The guys are…read morevery respectful & they get the job done. They installed a hot water tank years ago for me even though I had my home built & I had not lived here long. The hot water tank Niesen installed is still going strong. For some reason my toilets suffered a back-up just out of the blue about a year ago or maybe longer. I reached out to them & they assured me that they would be at my home to take care of the problem. I can say, they have been there when I needed them & I'm happy with the service they provide.

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.

Never showed up for scheduled appointment. I even sent a…read moretext message...no response. Tried to call...no response.

Not only recommend, I highly recommend Icon! Brandon is blunt and honest while very professional.read more

After finding Tri-County Plumbing, Heating & Air Conditioning through a quick Google search, I…read morereached out around 4 pm on a Thursday regarding a problem with my tub. Although I couldn't reach anyone right away, I left a message and received a call back within 30 minutes. I spoke with the owner, who reassured me that someone would be out the next day. True to their word, a representative arrived promptly around 9 am the following morning and got right to work. Within 90 minutes, my tub issue was resolved, and he took the time to walk me through the steps he'd taken to fix it. I really appreciated the quick response and efficient service from Tri-County Plumbing, Heating & Air Conditioning, and I'll definitely reach out to them for any future plumbing needs!

Wow! We had a couple of plumbing issues and Bill and Josh came out and quoted and scheduled time…read more They arrived on time and did a great professional job at a super cost. We are already looking at other projects and they will be the first call we make! Highly recommend them!!!

After calling upon other well known HVAC businesses to repair my in-laws a/c unit on a hot day. No…read moreone would even come out until the following day. I then called Wingate as a recommendation from someone else. They answered and said they would have someone out within an hour. This was late afternoon and did advise the labor rate would be more. I was ok with that. Just as promised, Troy showed up. Quickly diagnosed the issue and made the repair. Since my in-laws are elderly, he called me to advise what exactly he did. I was very thankful of the quick response and care that was taken. I would absolutely recommend Wingate for any HVAC needs. Fair/Honest/Responsive.

I have used Wingate for hvac, plumbing & now roofing. Lisa in the office is always very pleasant…read morewhen I call. James was friendly, professional & thorough in his evaluation of my roof leak. I had it repaired only 7 mo before by a local very well known roofing company that I found only guaranteed it for 90 days when I called back. James found the real problem quickly & came back out when the insurance adjuster arrived to advocate for my home. All their services are spot on & done well.

I have used Sandlin Heating & Cooling for many years. They perform routine servicing in a timely…read moremanner and when I had a major furnace problem they resolved it quickly and obtained warranty money from the manufacturer on my behalf. I strongly recommend them.

We had an appointment with Sandlin Heating and Air yesterday 08/28/18 at 1pm out at Today Homes in…read moreFairfield. I will say that two technicians showed up on time that kind of look like a father and son team. Both men diagnosed my outside unit then my inside unit where my furnace was and the older tech knew quite knowledgeable about home a/c units and knew his stuff, the younger tech was very helpful and answer all of our questions. Both Men were nice and helpful and provided A+ customer service. The problem was resolved and fixed; & the whole affair took less than 45 minutes from start to finish. I would recommend Sandlin Heating & Air to all my friends and Neighbors as a Honest, Reliable and Heating and cooling company in the Fairfield Area. :-)

The good- Responsive, professional, nice techs. Spent a lot…read moreof time trying to fix our problem. Sent out senior tech and supervisor. The problem- They should not be touching Daikin systems. They don't like them and they aren't trained properly on how to fix them. After three weeks and at least 15 hours trying to fix unit they said it was the compressor ($3k). We decided to get a second opinion while waiting on said compressor and found a company that installs and fixes this brand. They said it was not the compressor and that the first thing they should've done is noticed the thermostat, which is the "brain" of these systems hadn't been updated in 3 years. I'm giving two stars for effort. I also take some responsibly for hiring them in the first place. I did not understanding the complexity of the Ac unit in the house I bought and did not realize I had to update it, etc. If you have a simple problem on a brand they install try them out. Also, do not buy a Daikin.

My pipes were rattling. quoted $3300 by Thomas Galbraith on 07/10/26 for a new water heater. I said…read moreno. They settled on $900 for a "pressure valve" and "thermal tank" and 1 (one hour) of work. 1st result on homedepot.com for a new hot water heater 07/11/26 (not on sale) is $409. They tried to quote $3300??? I was given a window of 2pm - 4pm and I planned accordingly. This guy showed at 12:15pm (WAY TOO EARLY) and I of course WAS NOT THERE!!! He seemed annoyed at that... Not sure if anything they did is leget. I still don't have a receipt -- will update if and when one comes. Refused to accept my coupon (which states ANY REPAIR over $100). I will be reporting them to the BBB, FTC and any other place I can. At a minimum, the coupon is false advertising and completely illegal. Again, "ANY" repair! No listed exceptions. Coupon was NOT expired