1. Always by Code Electric

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    Kingston Springs, TN

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    Always by Code Electric

    5.0 (2 reviews)

    Services - Always by Code Electric

    Electric inspection

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    11 years ago

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    14 years ago

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    Lee Company

    Lee Company

    3.1
    (20 reviews)

    Updated after the Nashville Ice Storm of 2026. I had a plumbing crisis in the middle of the storm,…read moreand Chase took care of the issue promptly, with the utmost professionalism and care. Thank you, Lee Company! You made a bad situation so much better!!

    Lee Company advertises "straightforward pricing" and "no surprise fees," which implies customers…read moreshould receive clear, upfront estimates. When a long‑time customer only learns about a substantial diagnostic fee after the technician arrives, that's a breakdown in communication and not consistent with those promises. It's reasonable to expect to be told the full structure (dispatch + diagnostic + separate repair quote) during scheduling so you can make an informed decision. I usually don't write reviews, but I am compelled to write this review today. I had a scheduled appointment for somebody to take a look at my home regarding electrical switches that were no longer working. The technician did show up, and I acknowledged the $79 dispatch fee. He came in and took a few pictures and then came back to me and told me I needed to pay an additional $255 for him to be able to find out what's wrong. This approach seems so absurd and ridiculous. Lee Company has never done so in all seven years that I've used them. This is the first time, and I'm very disappointed. They could've been much better in their approach. This gimmick here allows them to pad their wallets with both $79 and $255 all at once. What doesn't make sense is that after charging me this amount they would then tell me what it would cost to repair it. What if they tell me that the cost to repair it is $1000? So now I'm out $255 plus $79 if I choose not to proceed. Instead of utilizing these gimmicks, would it not just make sense for them to simply tell people when they're making the appointments that it's not just a $79 fee for dispatch, it's $79 plus $255 for them to actually look at what's going on? It is just sad and disappointing. I think you all should know before you call Lee Company for any work that this is what they are now doing. When I told the technician that I was going to write this review, he said he would just not even charge me the $79, which I don't really care about. I'm happy to pay this stupid $79, but I am so disappointed because it's a waste of my time. They could do better than that.

    Coolray Heating & Air Conditioning

    Coolray Heating & Air Conditioning

    3.1
    (34 reviews)

    The technician checked the unit, which had a sound, he fixed the sound without charging me, and…read moretested everything as part of the rountine maintenance, I'm very happy with the visit.

    I have had a terrible experience with CoolRay. When my HVAC went out, I shopped around before…read morelanding on CoolRay. They were the best price and had a pretty good warranty. The first issue was that after the install, it wouldn't cool my bedroom. My old unit cooled the bedroom just fine, no issues. They said they couldn't do anything because my duct work is in the walls. I expressed multiple times that the previous unit worked fine and if they didn't tinker with the ductwork I don't understand what would have changed. They did nothing to address it or fix it. A year later I called AGAIN about the same problem. The technician called to tell me there would be a service fee (after I had already confirmed there wasn't one) and seemed to be making up excuses as to why he didn't need to come. When he finally came, he walked in my room and said there was nothing he could do. He didn't measure the temperature at the vents. He didn't check to see if the other rooms were warmer or cooler. He didn't look at my thermostat or unit. He just said there was nothing he could do. He finally offered for a manger to call. That was Sunday. To no one's surprise, a manager didn't call. I called again mid week and was told they would escalate the call so a manager would reach out. That also didn't happen.Today is Friday and I am still waiting on the manager to call. I am beyond disgusted with this company, their poor customer service and lack of follow through.

    Always by Code Electric - electricians - Updated July 2026

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