I received a promotional email to my work email address (I am a manager of s physiotherapy clinic)…read more My fiancé and I went to the store to check out the sales since we both needed new shoes for the sun run.... we were helped by an employee named Erik.. Erik assessed how we both walk and run and fitted us for proper running shoes-- this is something no other footwear store (new balance etc) has ever done for either of us.... dyeing training for the sun run I noticed that I was no longer getting arch or shin pain and I wasn't straining my hamstring (which frequently happened in my old runners) I highly recommend this store to all of our physiotherapy clients as well as personal friends and family. Side note: Evan who I was emailing with is also very personable!

This was my first time at this store looking for proper fitting insoles due to foot pain. the two…read morestaff members I dealt with were knowledgeable, friendly, non pushy sales. Can't remember the last time someone sat on a stool opened up the shoe adjusted the lace's and placed on my foot. Truly Top notch personal service.

What a great place. They have it all - great shoe styles, in high quality materials, and very…read moreknowledgeable people. They will take the time to figure out exactly what will fit you perfectly, in a style you like. This is such a positive experience, a rare jewel.

I went in to browse their large comfort shoe selection and Amyn helped me. I found him extremely…read morehelpful, he looked at my feet and told me which would be a great comfortable shoe and which would give me a challenging wear - and the shoes he recommended weren't the most expensive. I really appreciated that he cared. it was clear his goal was customer comfort and wearability. There was no pressure when I said I'd think about it as I was checking out a few places and this was the first. And he said he'd put it aside for a few days no problem. I found that refreshing. And I have bought a couple pairs from there and even with a discount and they are the most comfortable shoes that not only look stylish but also are soo comfortable, Dansk brand. And Ritchie was kind and approachable as well. Thumbs up to this small business with personalized care and care to make customers have good shoes for their particular feet : )

How this business get 4 stars is a mystery to me…read more I was walking on the drive today and saw some cute children shoes on their display. So I thought to check them out, see if I can find something nice for my baby girl. I went in there, the store was empty, well of people of course, the store was filled with nice shoes. I saw two ladies chatting behind the counter, and I gave them a smile as I always do because I am a nice person (I believe!). And they COMPLETELY ignore me. So I thought ok, may be they are busy. So I when to the section where they keep kids shoes, which is on the other side of the store which is totally out of their sight. I was there for a good 5 minutes and they did not come to greet me or anything. So I just left and the whole time they didn't even look at me once. Self check: I was wearing my working cloths, carrying a cheap bag and in my old runners. So is that it? I didn't get service because of how I look? "I will go back and proof to them I can afford those $90+ baby shoes!" Wrong!! I will take my hard earned cash somewhere else, to those businesses that deserve to survive in this downward economy, who can provide they basic customer service including a simple "hello"

The only place in town that I go to for shoes. A small but impeccable selection of both mens and…read morewomens fine European footwear, as well as some exquisite handbags. Three years ago I bought a luscious pair of black patent leather peep-toe pumps here. They cost over $250 - on sale! - but they are still very much alive and well, my favorites as a matter of fact. A pair of black over-the-knee stiletto boots that cost half a paycheck and should come with a parental advisory have also held up nicely for two years and counting. Instead of buying three pairs of cheap, synthetic shoes that are on everyone and their grandmothers' feet, buy one really really good pair at Kalena's and enjoy your relationship with them for years.

Two for two on shit service!…read more I've now been sold two pairs of boots in the wrong size... thanks for the stellar job, I'll be taking by business to Nordstrom's exclusively from now on.

Dying to show some attitude through your feet? You'll want to head straight to B2 on Robson Street…read more The funky, street-oriented little sister of luxe shoe emporium Browns, B2 won't let you down when you're on the hunt for tall patent platform boots, killer red stilettos, edgy wooden wedges, or colourful kicks. For serious.

We bought a pair of UGG slippers for my daughter from Brown's Shoes. About a month later, we…read morenoticed that the two slippers had different serial numbers, which made us think that one of them might have been a display item. We went back to the store to explain the situation. The supervisor who helped us was very kind, professional, and understanding. She handled the situation perfectly and exchanged the slippers for us without any problems. I was really impressed with the way they treated us. Their customer service was excellent, and it made us feel valued as customers. Experiences like this make a big difference, and it definitely encourages me to continue shopping at Brown's Shoes. Thank you for the great service

Having just had a terrible customer service experience with Softmoc in the same mall where I left…read morewithout making a purchase, I called into Browns in my quest for shoes. What a different experience! I was greeted by a cheerful, friendly sales associate who provided great customer service which resulted in the purchase of two pairs of shoes. One pair on order and the other purchased in store. Great selection, fantastic staff. Highly recommend this location.

The go to store for comfortable, breathable and yet trendy shoes…read more Geox has jackets, boots, pumps and sandals for women, men and children. I adore their merchandise and if I could afford it, I'd buy almost all my shoes from here. Their styles are always simple and usually not something that will go out of style in 1 season. The prices are not the cheapest, but you definitely get what you pay for.

I have not seen this company where I live. But I have read its a great brand and they seem to push…read morethe "breathing" technology in the shoes and jackets. Price was higher than what I expected tho. Nonetheless, the store was set up great and the service of the staff were great as well.

I don't often review stores, but I stopped in here while I was visiting Vancouver. The staff was so…read moreincredibly helpful, pulled a ton of shoes for me a different sizes because I was so excited to be inside a John Fluevog store for the first time ever. They ended up helping me get a pair of shoes for pick up at the Gastown location, they truly went out of their way. And the shoes were on sale, so they were a great deal! Will absolutely stop by again next time I'm in Canada

My first pair of John Fluevog Shoes, was a pair of high suede black shoes with silver buckles…read more I looked cool & people loved them - got lots of compliments. This was in the early 90s. They looked like a pair of shoes the Stray Cats band would wear. I would later on end up buying a pair of patent leather shoes. Not exactly what I was looking for but they were patent leather, which is what I really wanted. However they were super pointy at the front - the kind of shoes one would only wear in the Safety Dance video by the group - Men Without Hats. https://youtu.be/AjPau5QYtYs Remember that weird acid mind trip video!? Gosh the 80s had so many oddly weird songs that became hits & we grooved to them! Looking back now - it's actually quite cringey & I won't admit to which songs I liked ... I'll never tell! https://youtu.be/nTizYn3-QN0 However, these dudes put out some fabulous songs & videos & I have to admit, I ended up getting into the blazer style because of them! Anyway, I never wore those ridiculously pointed shoes outside at all - too unpractical & I would have been tripping over myself on every block cause the tip would have been catching every rise in the pavement. After being heavily embarrassed (he made me joke of the year) by a nephew who was rummaging threw my closet years ago & found my 'pointy shoes,' I finally said - I gotta get rid of them. I actually took them to the downtown location, handed them to a sales person & said - they are still new, unworn & I have zero desire for them & then left. I didn't ask for any refund or credit I just wanted them gone like a bad rash! I had contemplated actually handing them over to the founder John Fluevog, who I'd occasionally see downtown. He's hard not to miss - tall & fashionable. Fluevog shoes are occasional - parties, tea party, weddings, costume party, or just plain wanting to stand out - cool like dat - while you're out & about. Keep in mind that these shoes can hurt the feet depending on how long you have them on for. We're not talking Nike Air Max quality but rather firm & solid type wear - so keep that in mind if your feet tend to be on the sensitive side. I mean it's like being on the Strip in Vegas - one is just not going to walk the whole Strip wearing red bottoms ... right!?! Fluevog shoes are classic fashionable wear - so if you're wanting to stand out & make a scene - get here & get stylin'!

I've been looking for Story's leather shoe liners for months and was delighted that I finally found…read morethem at Lord's. But I was not expecting such great customer service. My online order was shipped quickly and arrived without a problem. Thanks for the great experience and I'll definitely stop by the next time I'm in the area.

There is not a better place in Vancouver to shop for amazing, unique (wont-find-them-anywhere-else)…read moreshoes, as well as fantastic on-trend fashion! Quality is supreme. Lord's has something for any occasion, any age, and all style preferences - from weddings to corporate wear to beach holiday. You will find what you're looking for - and want more! The store itself is like going on vacation; vibrant & fun with wonderful women who are ready to help you make sure you feel your best! If you can't make it in to this beautiful shoppe - their website is one of the best I've every seen - always up to date and a full selection of what they have to offer with quick and friendly service! Lord's is my happy place!