Services - Alyss Nails & Spa
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Manicure
Manicure and pedicure
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RUN AWAY. DO NOT GO HERE Worst nails and service in Hilo! Super RUDE staff! Said discriminatory things and also price bait & switch! I was visiting this place for the first time so I asked to be clear how much it was for my service before I sat down to have the service. When I got up and went to pay for the service, I was told that it would be about $20 more than I was initially told! The sweet lady who did my nieces nails confirmed to the people at the front desk that that's how much I was quoted what's on the menu. The people at the front desk continued to be argumentative and extremely rude to me and insisted charging me more for add-on services that I did not request, like 2? Take home nail file kits that I did not request nor did I take home. The quality of the products and the job that was done was mediocre at best hopefully I don't get an infection because she went over my nail that was bleeding when she got done filing it. Overall horrible experience by an employee who followed me outside to yell at me. What a joke. Highly NOT RECOMMENDED
My fingers have been throbbing in pain since I left. There are major gaps in the nail polish and it looks like a child did my nails for something that cost $65. The person doing my nails did not bother to file or shape the acrylic underlay. My nails feel very thick and I'm really unhappy with my experience. There was another employee just hovering over the table entire time, just very uncomfortable.
Was turned away, mid-service, because I point out that the shaping of two of the nails was crooked in an obvious way. When getting acrylic nails, it's up to the customer to determine length/shape. I did this in a normal, and of course particular way. I was then told that my service would not be completed because I was too finicky -- this was after being extremely polite in my requests and even in my small talk (finding out the technician was from Kentucky and has been in for a year, etc. When I pointed out that I had not been rude, but had made a reasonable request for the shape of my nails, I was then told that I was being turned away due to time -- this was after calling ahead and detailing exactly what services I'd need done. I strongly discourage anyone going to this establishment. Terrible customer service. Potentially racially motivated.
Just moved to town and walked over to this salon to try it out. They had a lot of stuff on site, and were able to accommodate a walk-in acrylic fill. They did a great job, my nails look very professional, and are very thin just the way I like them. The service was very quick as well, wait time was about 15 minutes and the whole process was less than an hour. And for an acrylic fill it was just about $40, which is very reasonable. They have a lot of pedicure chairs as well. I'll definitely be back.
It literally hurts to write this, I've gone back and forth in my mind about writing this, as I enjoyed my visits and services until recently. I need to update my previous review with a warning message for this business, and hopefully spread awareness of clients' health due to my bad experiences. More than six months ago, my once favorite pedicure tech made a deep cut with the cuticle cutter on the side of my big toe nail, basically removing all the cuticle and the adhesion of where the nail connects with the flesh. It seemed like an absentminded mistake as it happened after getting over a year of consistent great pedicures. I couldn't go back on a normal basis because the nail was painfully sore and slowly healing from the cut. But I was willing to go back as a one-off mistake. I did return after 3 months, and spoke with a different pedicure tech who I had not worked with before. I explained the problem and pain, hoping she would be gentle. Instead, without asking permission, she goes and does the same thing on my other toe, but makes an even deeper cut. I was so visibly upset that she repeated the exact thing I was actively trying to avoid, and she goes and pokes where she cut with the scraper making me jolt and yelp in pain. I think there was a language barrier and perhaps she did not understand my problem and request. I just silently prayed as I left it wouldn't be as painful and take as long to heal as the other toe. But unfortunately I am for the first time in my 42-year old life, experiencing an ingrown big toenail as a result of her cut that has been incredibly sensitive and painful. I'm still healing from it for over 3 months, and I have not been able to enjoy any pedicures. My message to this business is that a tech should always ask permission to make cuts and especially on the sides of the toenails. For safety and to avoid problems such as infection and ingrown toenails they should not completely remove the cuticle or separate the adhesion of the nail to the flesh. With permission, they should only cut where it naturally separates from the flesh. And hopefully this empowers clients to be very clear about NOT making cuts on the sides that separates the nail. I hope the business will re-train employees to be gentle and ask for consent when making cuts, and to make cuts with restraint.
Mahalo Alyss Nail Salon! Our 3rd visit w/granddaughter's & niece!! Appreciate Makamae, Alyss, Steven & Lynn for taking care of us! Being the first appointments @9am is lovely, quiet & relaxing! Online registration is convenient! Staff is accommodating & establishment clean as always! We will return
Been going to Alyss Nails & Spa for some time now... Staff has always been super professional and provided nothing but, the best service to me. They are always super clear on pricing and I never feel pressure to do things I don't want to. They always make sure I walk away happy and satisfied. Alyss Nails & Spa is highly recommended.
I used to go to another hot spot in Hilo to get my nails done. While I was going regularly, my nail tech was recently starting to over file my nails. My nail beds would burn after getting a fill. I decided to give my nails a rest for two weeks and just before my vacation, I made an appointment at Alyss Nails and Spa. Lovey was awesome. I showed her what I wanted and she ran with it. I am definitely going back, no hesitation.. this time, I'll be getting a fill and a pedi. Thank you Lovey!!
3/19/23 I usually have a great experience at this salon but today was just very unprofessional and confusing. I had a male nail technician (I did not get his name.) and the overall experience was so difficult and confusing. First off, the work on the acrylic was very sloppy as the nail that they glue to your natural nails fell off and he continued to glue the same one even after it chipped. Secondly, when I was choosing my nail color, I initially chose a pink/mauve color but it looked oxidized as it was MUCH more orange than the example. I asked for a change in nail color as he painted my nails and instead of taking it off cleanly, he just continues to paint over it the wrong color with the right one I chose. I chose a French tip style and the curves are quite crooked and uneven. You can also see the wrong nail color at first before I asked him to redo it which still has a slight outline with the wrong color. (I'd also like to add that he had an attitude every time I asked politely if he could redo or touch up on areas that were clearly sloppy) It is just so disappointing to pay $60 for sloppy nails that I was excited to wear for my birthday. So so disappointing. I came here 3 times before today and I've never had a problem. 3/20/23 I CAME BACK THE NEXT DAY! I was helped by Miss Lovey and she was amazing! She made sure to ask questions on what I actually wanted and was just so supportive and understanding. Thank you for fixing my nails! I appreciate you so much :D I'll make sure to book an appointment with you from now on ;)
This was my 3rd time to the salon but first time ever getting acrylics. I made the appointment online but I didn't even know what option to select for what I wanted to get done because there are sooo many. When I got there I was worried about asking for something else because I don't want to be an inconvenience and the nail tech who helped me check in told me it was okay to change my mind. Lol it was just very sweet and what I needed to hear. I got a spa pedicure and these acrylic nails based off a reference picture. Two nail techs took care of me and they both did an amazing job, very thankful
2 months ago
5 months ago
Redemption! After having a very disappointing experience with a tech whose day day I had ruined simply because I showed up for my scheduled appointment, I scheduled an appointment with Micole. Not only did she do an amazing job on my nails (hard gel), she was engaging and friendly! The attached photos are about 10 days after Micole did my nails. You can tell when someone cares about their work; Micole is a perfectionist! read more
2 months ago
1 year ago
RUN AWAY. DO NOT GO HERE Worst nails and service in Hilo! Super RUDE staff! Said discriminatory things and also price bait & switch! I was visiting this place for the first time so I asked to be clear how much it was for my service before I sat down to have the service. When I got up and went to pay for the service, I was told that it would be about $20 more than I was initially told! The sweet lady who did my nieces nails confirmed to the people at the front desk that that's how much I was quoted what's on the menu. The people at the front desk continued to be argumentative and extremely rude to me and insisted charging me more for add-on services that I did not request, like 2? Take home nail file kits that I did not request nor did I take home. The quality of the products and the job that was done was mediocre at best hopefully I don't get an infection because she went over my nail that was bleeding when she got done filing it. Overall horrible experience by an employee who followed me outside to yell at me. What a joke. Highly NOT RECOMMENDED read more
1 year ago
Great service! I did dip on nails. Hubby did manicure and pedicure. He said it was the best massage on his feet. read more
5 months ago
11 months ago
My fingers have been throbbing in pain since I left. There are major gaps in the nail polish and it looks like a child did my nails for something that cost $65. The person doing my nails did not bother to file or shape the acrylic underlay. My nails feel very thick and I'm really unhappy with my experience. There was another employee just hovering over the table entire time, just very uncomfortable. read more
2 years ago
Was turned away, mid-service, because I point out that the shaping of two of the nails was crooked in an obvious way. When getting acrylic nails, it's up to the customer to determine length/shape. I did this in a normal, and of course particular way. I was then told that my service would not be completed because I was too finicky -- this was after being extremely polite in my requests and even in my small talk (finding out the technician was from Kentucky and has been in for a year, etc. When I pointed out that I had not been rude, but had made a reasonable request for the shape of my nails, I was then told that I was being turned away due to time -- this was after calling ahead and detailing exactly what services I'd need done. I strongly discourage anyone going to this establishment. Terrible customer service. Potentially racially motivated. read more
2 years ago
Just moved to town and walked over to this salon to try it out. They had a lot of stuff on site, and were able to accommodate a walk-in acrylic fill. They did a great job, my nails look very professional, and are very thin just the way I like them. The service was very quick as well, wait time was about 15 minutes and the whole process was less than an hour. And for an acrylic fill it was just about $40, which is very reasonable. They have a lot of pedicure chairs as well. I'll definitely be back. read more
1 year ago
2 years ago
It literally hurts to write this, I've gone back and forth in my mind about writing this, as I enjoyed my visits and services until recently. I need to update my previous review with a warning message for this business, and hopefully spread awareness of clients' health due to my bad experiences. More than six months ago, my once favorite pedicure tech made a deep cut with the cuticle cutter on the side of my big toe nail, basically removing all the cuticle and the adhesion of where the nail connects with the flesh. It seemed like an absentminded mistake as it happened after getting over a year of consistent great pedicures. I couldn't go back on a normal basis because the nail was painfully sore and slowly healing from the cut. But I was willing to go back as a one-off mistake. I did return after 3 months, and spoke with a different pedicure tech who I had not worked with before. I explained the problem and pain, hoping she would be gentle. Instead, without asking permission, she goes and does the same thing on my other toe, but makes an even deeper cut. I was so visibly upset that she repeated the exact thing I was actively trying to avoid, and she goes and pokes where she cut with the scraper making me jolt and yelp in pain. I think there was a language barrier and perhaps she did not understand my problem and request. I just silently prayed as I left it wouldn't be as painful and take as long to heal as the other toe. But unfortunately I am for the first time in my 42-year old life, experiencing an ingrown big toenail as a result of her cut that has been incredibly sensitive and painful. I'm still healing from it for over 3 months, and I have not been able to enjoy any pedicures. My message to this business is that a tech should always ask permission to make cuts and especially on the sides of the toenails. For safety and to avoid problems such as infection and ingrown toenails they should not completely remove the cuticle or separate the adhesion of the nail to the flesh. With permission, they should only cut where it naturally separates from the flesh. And hopefully this empowers clients to be very clear about NOT making cuts on the sides that separates the nail. I hope the business will re-train employees to be gentle and ask for consent when making cuts, and to make cuts with restraint. read more
2 years ago
Mahalo Alyss Nail Salon! Our 3rd visit w/granddaughter's & niece!! Appreciate Makamae, Alyss, Steven & Lynn for taking care of us! Being the first appointments @9am is lovely, quiet & relaxing! Online registration is convenient! Staff is accommodating & establishment clean as always! We will return read more
1 year ago
1 year ago
1 year ago
Been going to Alyss Nails & Spa for some time now... Staff has always been super professional and provided nothing but, the best service to me. They are always super clear on pricing and I never feel pressure to do things I don't want to. They always make sure I walk away happy and satisfied. Alyss Nails & Spa is highly recommended. read more
1 year ago
I used to go to another hot spot in Hilo to get my nails done. While I was going regularly, my nail tech was recently starting to over file my nails. My nail beds would burn after getting a fill. I decided to give my nails a rest for two weeks and just before my vacation, I made an appointment at Alyss Nails and Spa. Lovey was awesome. I showed her what I wanted and she ran with it. I am definitely going back, no hesitation.. this time, I'll be getting a fill and a pedi. Thank you Lovey!! read more
3 years ago
3/19/23 I usually have a great experience at this salon but today was just very unprofessional and confusing. I had a male nail technician (I did not get his name.) and the overall experience was so difficult and confusing. First off, the work on the acrylic was very sloppy as the nail that they glue to your natural nails fell off and he continued to glue the same one even after it chipped. Secondly, when I was choosing my nail color, I initially chose a pink/mauve color but it looked oxidized as it was MUCH more orange than the example. I asked for a change in nail color as he painted my nails and instead of taking it off cleanly, he just continues to paint over it the wrong color with the right one I chose. I chose a French tip style and the curves are quite crooked and uneven. You can also see the wrong nail color at first before I asked him to redo it which still has a slight outline with the wrong color. (I'd also like to add that he had an attitude every time I asked politely if he could redo or touch up on areas that were clearly sloppy) It is just so disappointing to pay $60 for sloppy nails that I was excited to wear for my birthday. So so disappointing. I came here 3 times before today and I've never had a problem. 3/20/23 I CAME BACK THE NEXT DAY! I was helped by Miss Lovey and she was amazing! She made sure to ask questions on what I actually wanted and was just so supportive and understanding. Thank you for fixing my nails! I appreciate you so much :D I'll make sure to book an appointment with you from now on ;) read more
2 years ago
This was my 3rd time to the salon but first time ever getting acrylics. I made the appointment online but I didn't even know what option to select for what I wanted to get done because there are sooo many. When I got there I was worried about asking for something else because I don't want to be an inconvenience and the nail tech who helped me check in told me it was okay to change my mind. Lol it was just very sweet and what I needed to hear. I got a spa pedicure and these acrylic nails based off a reference picture. Two nail techs took care of me and they both did an amazing job, very thankful read more
2 years ago
Called Sunday around noon and was able to get an appointment around 4. The salon was cute, clean and much larger than i expected. Alyss did my nails and she is amazing, so sweet and talented, these are definitely my new favorite set I've ever gotten! read more
4 years ago
It's official...This is my go to nail salon now. I've been lucky and impressed both times I've been to this place. The lady's are always nice and friendly...and both times I've done walk-ins though I still would suggest appointments. There amazing at what they do and the lady who does my nails ( I'm sorry I never got your name ) is amazing and I love what she does to my nails....yes I'm a dude but I like having pretty festive nails. I'm official hooked on this place and I can't wait to go back...oh and these acrylic nails last...I had the November nails from the 1st of November till today November 25th and I work hard with two jobs and these baby's have stuck. If you feel like getting your nails done check em out. read more
1 year ago
1 year ago
1 year ago
2 years ago
2 years ago
This was my first time here as it was recommended by a friend! I came here to get my wedding nails done and they did not disappoint! I got a mani pedi and it was so relaxing. I got regular gel on my toes but the pedicure was super enjoyable. As for my manicure I got acrylic with deep French tip and a design and I'm so in love!! I showed a picture of my inspo and GIRLLLLL he did not disappoint. I got exactly what I wanted and left a happy camper!! read more
2 years ago
3 years ago
3 years ago
I finally had some free time to pamper myself so I called up the store to see if they had any openings for a pedicure and full set. They were able to take me in before closing and still provided me with the best service without making it feel rushed. Pedicure was great like always but I really enjoyed having my full set done. May was my nail artist and she was AWESOME. I wanted douyin inspired nails and I knew it wasn't a very common style to get but May went out of her way to watch a few tutorials and worked her magic. She was very professional and kept asking for my input on how the nail looked and if I wanted to do anything different. I'm SUPER happy with the end result and will be going back again when I'm ready for a new set :) thank you May! You rock!! read more
2 years ago
3 years ago
3 years ago
Thank you Gee Gee for the beautiful nails and hot stone Pedicue with my cherry blossom scrub looking forward to seeing you again in 4 week. read more
3 years ago
3 years ago
3 years ago
3 years ago
Best manicure I've ever had. I'm so happy. The edges, the cuticles, it's all perfect. I had Lovey as my technician and would definitely recommend her. read more
3 years ago
Great recommendation by SIL...walk-in for deluxe spa pedicure and a kid's mani/pedi. Relaxing spa massage chair and much needed leg massage by my amazing technician. My other SIL and the kid really enjoyed and extremely pleased w/ their sessions. Technicians were kind and patient w/ an 8yr old. Covid guidelines continue to be in place. Prices are about the avg compared to CA. Cant wait to come back when we're home again. read more
3 years ago
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More info about Alyss Nails & Spa
88 Kanoelehua Ave
Ste B110
Hilo, HI 96720
Directions
(808) 657-2207
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http://www.alyssnailspa.com
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Alyss Nails & Spa - waxing - Updated July 2026
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