Great experience from the moment we walked in the door. Super friendly and helpful. They truly…read moremake the experience all about you. Will definitely recommend.

Just bought a BMW X1 from Carbine Motorcars, and Chris has outdone himself yet again. This is the…read morethird car I've purchased from him over the years, and what keeps me coming back is the one-on-one attention and care he gives at every step. Chris goes above and beyond -- even personally delivering my car on a Sunday so I'd have it in time for work the next day. Every single vehicle I've bought from him has lasted for years, and the experience is always effortless and fun. The team and environment is warm and friendly, very unpretentious. There's nowhere else I'd go in the city.

Chris and his team made it very easy for me. I needed a truck to use for personal and business…read moreneeds and he identified a few aspects I hadn't thought of. His showroom is impressive to boot!

i luv my 2024 ram !!! chelsea, cory, cody, & jonathan were awesome !!!…read more very friendly, very professional, very accommodating to my schedule & needs !!! although cody and i haggled over the final details of the deal, i understand; that's what a sales mgr does !!! lol

I am extremely disappointed with my experience with Legacy GMC/Buick Westbank and feel compelled to…read morewarn others about the lack of customer service and accountability after the sale. I have been a loyal customer for years. I purchased a 2019 GMC Terrain from them with no major issues. Based on that experience, I later leased a 2023 GMC Acadia and, most recently, purchased a 2026 Buick Envista from them when my lease ended. Unfortunately, things began to go downhill during my Acadia lease. After bringing the vehicle in for a routine oil change, the service department failed to properly refill the engine oil. I drove all the way to Harahan before my check engine light and oil warning light came on. I later discovered that little to no oil had been added after the service. This was a serious mistake that could have caused catastrophic engine damage. After that incident, I never trusted their service department again. When it came time to purchase my Buick Envista, promises that had been made during my 2023 lease process suddenly disappeared. I had been told that the value of my 2019 Terrain trade-in would be applied toward my next purchase if I remained a customer. When the time came, that promise was nowhere to be found, leaving me paying significantly more than expected. While disappointing, that is not even my biggest complaint. My biggest issue is what happened after I turned in my leased Acadia. I returned the vehicle, provided the registration, and completed everything requested of me. One month after my new purchase, GMC Financial began contacting me because they have no record that the vehicle was ever turned in so I am still being charged per month for it. As a result of their incompetence, I am now dealing with collection efforts, damage to my credit, and countless headaches trying to resolve an issue that should never have happened. I have contacted Legacy GMC/Buick Westbank multiple times seeking assistance. Calls go unanswered, messages are not returned, and no one seems interested in helping fix a problem that originated with their dealership. Once the paperwork is signed and the vehicle is sold, customer service appears to end. The lack of communication, follow-through, and accountability has been astonishing. I have purchased or leased three vehicles through this dealership, and this is how a long-term customer is treated. I will never purchase another vehicle from Legacy GMC/Buick Westbank, nor would I recommend them to anyone looking for a dealership that stands behind its customers after the sale.

Seth Mayeaux did an outstanding job helping me purchase my new Sierra Pro. Friendly courteous and…read moreknowledgeable. Highly recommend! Robin Whaley

I needed oil changed short notice while on Christmas vacation. I found two GMC dealers close to…read morewhere we stayed. I got in and oil changed but pulled Amex card out to pay for service. Cashier stated fee charge for using card. I disliked this because should posted on website and posted!

Evan and the gentlemen at the shop took great care of my "Betty" (Mazda). They didn't try to upsell…read moreme on repairs and made sure I had all of the facts to make a sound decision for my old gal. Please note there is different pricing for cash versus Credit/Debit cards. They will tell you the price after they have looked at it. It may take them a minute to call you back, but they DO call you. They are that busy. Honest dependable and great work.

My oil level was really low and needed to get across the lake quickly. They checked my levels and…read moreadded a quart for me so I could get to my destination safely and didn't charge me! Thanks so much for being awesome!

Don't go here to get your car. They will sell you a car any kind of way and don't care. They're…read morejust getting those cars pretty to sell and that's it. Once you get it all the problems come. Bought a car from them and needed a new battery days letter. Just found out my manual key wasn't even cut! This man say it don't take no two years to know if the key cut right! If I just told you this was my first new car, they took advantage of me because of my lack of knowledge. I thought I was getting a professional dealership, but they're not. It's not until I bought a new car from another established dealership when I saw they handled me any kind of way! The man who sold me the car never showed me the key but said it's there and my keyless entry always worked. I never needed to remove it from the slot until recently when I needed it! And just my luck the Kenner location is closed down where I got the car from. So who will be held accountable no one and I have to spend my money to get the manual key carved! Go somewhere else the amount of money you gone put in the car can be a down payment for something new!

My Son bought a truck with a warranty from value motors and…read morethe check engine light was on. They told him it was a sensor and reset it and told him if it comes back on to wait 30 days before bringing it to a mechanic. So that's what he did. He dropped it off at dodge after 30 days and after 2 weeks of diagnostics, the motor needs to be rebuilt. The warranty they sold him does not cover a good bit of the repairs. They want him to come up with 1500.00 to have the block machined for new cylinders. Come to find out, value motors have a 30 day warranty and this is the reason they told him to wait 30 days before bringing it to a shop. They knew the truck was bad and saw a 19yr kid that has a job and was looking to buy his 1st truck. It's pretty sickening that someone would take advantage of a good kid trying to do right in life. Stay away from this place. We are currently working with an attorney on this issue.

We bought a used 2018 Mercedes from Leson Chevrolet with low miles, overall impressed with the…read morevehicle. Buying experience was typical of a used car dealership. They're trying to make a profit, and I work to ensure it's not an obscene profit off of me... no harm, no foul. Before purchasing I noticed that it was missing some equipment from the rear compartment and the dealership offered to reimburse for the Mercedes tire inflator that was missing. Awesome- I really appreciate that. However, when I got the car home and removed the advertising license plate and plate frame, I found that the Mercedes backing plate had three of the four mounting holes completely blown out and it was obvious that whoever at the dealership put the advertising plate on just used some square plastic retaining clips and self-tapping screws (not the Mercedes star drive bolts) to secure. The screws were too long and did some damage to the paint. The old backing plate is totally unusable and the "fix" was temporary at best since an actual license plate affixed in this way would've blown off on the highway. I went to the Mercedes dealership and grabbed the inflator ($320) and a new backing plate, which cost $91. I then took the receipts to Leson to get reimbursed for the inflator as agreed and ask for assistance with the backing plate, since it's pretty obvious that someone in their organization let this slip by. I even said I wasn't looking for help with the damage to the paint from the screws. I showed the salesman the pictures and receipt and he spoke to the manager before coming back to say that "The deal is done, we didn't agree on the backing plate on paper... sorry." I only would have known this was an issue had I taken off the plates before buying the car, and I don't know of a lot of folks who disassemble vehicles on the lot prior to purchase. If you're going to spend a lot of money on a vehicle and expect a dealership to go the extra mile to make mistakes right, I would hesitate to recommend this place to a loved one or friend. It doesn't take much to do the right thing... apparently $91 is the line in the sand for Leson Chevrolet.

After several calls for months to both Chevrolet (GM) and Leson Chevrolet, it is safe to say that…read moreChevrolet is a substandard company/dealership to conduct business with due to the following reasons (based on Leson Chevrolet findings): (1) Inability to pinpoint/diagnostic issues accurately (2) Refusal to take responsibility for incompetency in automotive repairs (3) Failure to understand a logical sequence of executing a repair, and (4) Overcharging for auto repairs. Chevrolet (GM) failed to provide adequate oversight over Leson Chevrolet. For these reasons, I highly recommend that customers do business with other Chevrolet dealerships here in Louisiana, and consider other manufacturing companies when purchasing a vehicle in the future.