Just to preface this review- I have bought and sold 2 cars each with Carmax so I am a return…read morecustomer and I have dealt with this location and the location in Costa Mesa, CA. The selling process that CarMax has is great, very straightforward and easy. I would always consider them if I ever have another car to sell. I sold my Benz to this location and bought a 2019 BMW 530i at this location. The BMW upon the test drive and initial look of it seemed in good condition, 1 previous owner, low miles etc so we decided to move forward with the purchase. THANK GOD they have a great 90-day/4,000 mile warranty upon purchasing any car from CarMax because come to find out after taking my car to the BMW dealer there was $11,000 worth of issues with this car. The most dangerous one was that there were 2 faulty ENGINE MOUNTS!!!! Now CarMax claims they do an 120 point inspection on every single car prior to putting them on the showroom floor and it obviously was not the truth with this car. There were so many huge issues with this car that it was dangerous to drive upon purchase. But it was sold anyway. I had to take off work to come bring the car back and I had to get a loaner car from them to drive while this car was being serviced. The first car they offered me was dirty in the interior and needed an oil change. I had to point out the obvious "oil change needed" light that came on upon almost driving that car off their lot. They apologized and gave me another better car. They had my BMW FOR 3 WEEKS. Finally got my car back and STILL one error message is coming up on my dashboard and I had to again take time out of my day to take the car BACK up there for them to let me sit there for an hour - to say that they were able to fix it... got in the car - STILL NOT FIXED. Now I have to go BACK TO BMW.... Waiting on that appointment this week. I will say that the service rep Mia and the Manager Jay were and are both very nice and helpful and are doing their best to resolve the situation but CarMax really disappointed me and put me in a position to drive a dangerous car which should've never happened.

Rodney, from Carmax, sold us a car and allowed us to drive away KNOWING that 3 tires on the car had…read moreplugs in the sidewall And a front end that was so far out of alignment that it ruined 2 new tires that I had put on the front. Rodney put us in a dangerous situation, as we had a blowout on the front tire on the way home. Very irresponsible and I will NEVER buy from Carmax or recommend them, EVER!!

Bought a 2019 Ford F150 from here. Shawn was my salesman. Great guys here that are transparent…read moreabout everything, whole process took maybe 2 hours and was back in time to pick up my son from daycare in my new vehicle. Great deal on top of everything else! Very pleasant experience. Thanks again Shawn!

Korey, the owner is OK. His sales people know they will lie to you left and right to buy vehicle…read more Their salesman are liars after they told me my car only had a little bump from where the guy has some way back into his car. I'll check out the car I traded in my 2021 Dodge ram 25 4 x 4 for 21 Dash charger scat pack, which I thought I had a good deal later come to find out this son of a bitch had five accidents when they only said I had no accidents later when I get home and I start realizing and fixes things things didn't line up so I had a friend run a Carfax on it shows five accidents then I couldn't figure out why I couldn't get a front alignment when they said their buddies at Delta world tire in Kenner on Veterans Day. It was a lie. I asked for the print out is a receipt showing that they paid for. Delta tire and pick Mississippi said there's no way to do it. You got a bit subframe got a hold of Owner . Korey didn't have nothing to do with it so you had to get a hold of DARREN. Overseas all the Mechanic work he or a subframe cradle and I had it put on, but Alex's body shop in Slidell Louisiana awesome guys when I called him back to tell him there's a couple other items that were still messed up from their accident no response no attempt to call don't waste your money here they will fuck you anyway they can. I have an attorney and I'm selling for the price of the truck car no response diesel one piece of shit dealership that sells cars on by the airport, they wanna call they had their chance to call to fix the items they didn't do it. No response no call back. See him in court.

I got a quality used car at a great price. Dean even fixed (for free) a power window motor that…read morewas out. I have seen other reviews complaining about the volume of his TV or his supposedly bad manners. I didn't experience any of that and was very well treated. Thanks Dean.

I was just looking through these reviews tonight. Ran across Dean's Auto and Truck Sales. I guess…read morethis will be his first review on Yelp? I did some business with Dean a couple of years ago. He treated me fairly. He seems to be real nice guy and a "straight-shooter". I would certainly recommend him. "Lefty" M. / Covington, Louisiana.

Our sales person at Hyundai of Metairie was Cynthia Rico. My wife was in an accident & her car was…read moretotaled so we needed a vehicle quickly, but we didn't want to "settle" for what was sitting on the dealers' lots. We test drove a Hyundai Palisade & Nissan Pathfinder. The Palisade rode smoother, offered a higher trim package for the same cost and offered a longer warranty than the Nissan. My wife has owned nothing but Nissans her entire life, still she couldn't get the Palisade off her mind so we decided to go with the Palisade. She decided she wanted the Hyundai Palisades XRT trim package and that turns out to be like searching for a unicorn! There are none to test drive and there are deposits on cars sight unsceen before they arrive at the dealerships. Cynthia & the team at Hyundai of Metarie really went the extra mile to get this car for us, honestly the went the extra 700+ miles finding this car in the Tampa area and making a trade with a dealer down there to get my wife the exact trim package she wanted. This process was about making us happy customers from start to finish and they succeeded! Cynthia really wanted to surprise my wife when the car arrived back in Metairie, my wife thought we were going to pick it up that night after work. Cynthia had the car detailed, got the big bow and brought it to my wife's office and parking it outside so when she walked out there it would be. It was a great surprise & again, Cynthia was going the extra mile! If you're in the market for a Hyundai go see Cynthia Rico at Hyundai of Metairie and she what she can do for you!

Discovered a broken seat panel when we came yo pick our car up after being repaired. It wasn't…read morebroken when we dropped it off. They insist they didn't cause the damage but agreed to fix it free which was the right thing to do. But the sales manager said we can never come back. I was stunned that they would be so rude. We were considering buying another Hyndai from them but after a remark like that we told them they lost a sale We have no problem never coming back. It not like its a major fix so instead of just apologizing and keeping a customer theyve lost one and getting a terrible review because of it

My car was totaled due to an accident so subsequently, I had to get a rental car until the…read moreinsurance investigation was complete. My check in process with seamless and I was in and out in 10 minutes. My first car did have some maintenance issues and I returned it with no problem. However, if you go on the weekend, they are usually short staffed.

Don't ever buy a car from here. After first rain storm after buying the car from them 2 weeks…read moreprior. We found out the car was leaking. The vehicle is only 2 years old. After they falsely accused us twice of the car flooding and telling us to make a false insurance claim, they finally acknowledged there was a leak from the windshield. They claim to have repaired it but the carpet looks terrible and now they are dodging us and won't return our messages. I bought my last 2 vehicle from them but never again!!

brought a car Saturday checked engine light came on after i left they told me nothing was wrong…read morewith car please do not go to this place they told me they would swap my car then turned around and said they can't do anything on top of that they called the cops and cops told me they get called there very often

never buy a car from this place we brought a 2012 hyundai sonata hybird for my grandaugher 16…read morebirthday. the next day went to get oil change and was told that their was something wrong with the tramission. this car is a lemmon. call the delarship and was told that the owner will not call any customers back and there is nothing they can do to help us with the car. we had to make an apptointment with the hyundai place they will be the only place to look at the car the first available date that we can bring the car is september 12,2024. so now my grandaugher birthday gift and can't even drive her car. bad delarship will not do anything to help. so never go there an buy a car they will not do anything to help and the owener will never get involved.