I wish we had taken the time to read these reviews before allowing this company to perform work on…read moreour home.
Approximately 13 months ago, we had windows and new gutters installed by this company. Shortly after the installation, we noticed that the gutter along the side of our building, next to the kitchen, was pooling water because of the way it had been installed over a small portion of our roof. As a result, the gutter began leaking into our kitchen and caused damage to our kitchen ceiling.
We contacted the company and made three separate appointments to have the issue addressed. Unfortunately, all three appointments were canceled by the technician. Despite repeatedly trying to get this problem resolved, we are now more than a year later and still dealing with damage caused by their installation.
Today, we made a fourth attempt to have the damage repaired. My wife initially called and was told by the corporate office that the next available appointment was not until October 7. I was extremely disappointed with that response, so I called back and spoke with a very nice young woman who again confirmed that October 7 was the earliest available appointment.
I explained that this was completely unacceptable. By October, it will have been approximately 15 months since the original work was completed. We should not have to wait 15 months to have damage repaired that resulted from the company's own installation.
She then offered an alternative: we could find three contractors to provide estimates, submit those estimates to the company, and they would reimburse us. While I appreciated her attempt to find a solution, I explained that this was also unacceptable. We are the customers. We paid this company to perform the work correctly, and now, more than a year later, we are being asked to take time away from our work schedules to locate three contractors, arrange appointments, obtain estimates, and submit additional paperwork--all because of a problem caused by their installation.
I also explained that when we initially reported the problem, the company should have taken care of it. Instead, they scheduled three separate appointments and canceled each one. Now we are being told that they are not an emergency service and therefore cannot send someone out immediately. While I understand that they may not consider this an emergency, the situation should never have reached this point in the first place.
This entire experience has been extremely frustrating and unfair. We hired this company, paid for the work, and trusted them to do the job correctly. Instead, their installation resulted in damage to our home, our repeated attempts to have the problem corrected were unsuccessful, and we are now the ones being asked to jump through hoops to resolve an issue that we did not cause.
At this point, I would strongly recommend that anyone considering using this company read the reviews carefully before signing a contract. Unfortunately, our experience has been consistent with many of the concerns we are now seeing in those reviews.
We should not have to spend more than a year fighting to get a company to address damage resulting from work they performed on our home.