I've purchased a 2022 RAM 1500 and a 2023 Jeep Wagoneer and had a very satisfactory experience for…read moreboth purchases. Since..I've used the Service department for scheduled oil changes, and tires rotation and step out repair with satisfactory results. Overall, the sales, finance, parts, cashier and service staff are very attentive, service oriented and friendly. Currently, the service department is handling claim with Stellantis for the truck wheels falling inserts and the service advisor is doing a great job in pursuing the matter. This dealership has a family type atmosphere!

3rd vehicle, 2nd Jeep GC, that I've ordered and took delivery from this family owned, small town…read moredealership. Shawn was patient, informative & anticipated my needs throughout the whole process. Truly remarkable service that caused me to return again for this latest purchase and continue to earn my loyalty. Big city service with a small town feel.

Nelson and Rey were awesome! We had a truck that had a starter issue and needed to get our family…read moreback to College Station. Rey, they're outstanding diesel mechanic rapidly diagnosed and corrected an unusual problem. No, it was not the starter, but he was able to figure it out. Excellent service and excellent people. The MVP for Ford dealerships!!

We were coming up for the weekend and blew a cold intake clamp. Ended up being about 10 minutes…read moreaway from this dealership. Most amazing customer service! Policy here is if you break down, you come first. Had sodas,coffee and water in the waiting room. Nice fireplace, tv was on, place was immaculate. Everyone was very friendly and accommodating!!! The stars lined up with this vehicle problem. If we ever break down again, let's hope it's right by this place otherwise hubby might be leaving with a new truck!

Two factory-installed tires failed within two weeks of their alignment. 2024 Honda Passport Black…read moreEdition, factory Continental tires, low miles. We brought it in for alignment/rotation. Within two weeks of their work, the tread on BOTH rear tires separated from the belts. Was it their fault? The answer seems obvious--judge for yourself: * Timing + duplication = common cause. Two identical failures, on the same vehicle, right after one service event, point to (1) a shared condition introduced, or (2) factory-installed tires that were already failing and weren't detected during an alignment/rotation. The odds of both tires--less than halfway through their usable life--failing identically by chance at the same time are astronomical. Not detecting failing tires during an alignment/rotation is gross incompetence. Either would be a case of Stroeher's dropping the ball--with potentially deadly consequences. * They controlled the risk factors. The service manager (Lane) insisted "nothing we did could have caused it." During alignment/rotation a shop sets tire pressures, handles mounting/beads, torques lugs, and evaluates tire condition. Errors in any of those can lead to overheating/over-deflection, which can result in tread/belt separation (per NTSB and USTMA). So it appears Lane is either unqualified to do his job, or he was lying. * Duty of care--breached. They returned the car still misaligned after charging for alignment, then brushed off concerns. When I said I was unhappy with the original alignment, Lane handed me the keys and said, "If you aren't happy with our service, you should take it somewhere else." No investigation, no documentation, no concern. Bottom line: reckless indifference to customer safety and an abject refusal to take accountability. And I get an alignment that didn't fully align the car and ended up costing me over $700.

We had a nail in a tire while traveling - fixed it with minimal time and expense. Thanks for saving…read moreg our anniversary weekend!

I wish I could give them a million stars! They fixed my 2022 Bronco after hitting a deer and it's…read mored*MN near perfect! State Farm wanted to screw me out of a proper repair but Tina wrestled with them and got it back to new( I'd just had it six months when the accident happened). Good people, Flawless work. I hope to never need body work again but if I do I know where I'm going.

We reported a Hail Damage with State Farm in June and ESCAMILLAS BODY SHOP, INC  (EBS) in…read moreFredericksburg, TX 78624 was assigned to us. We contacted them and the earliest appointment to evaluate the hail damage was the 20th of September due to Covid and hight volume. We went back on the 20th and saw a sign on the door to please stay in the car and call the office because of Covid. We did that, left a message but nobody returned our call. We left after 30 minutes and kept calling the number posted on the door every 30 minutes. After 5 hours we got Tina Escamilla on the phone. She was very friendly, however, could not remember that we had an appointment for the hail damage evaluation. She also stated that we entered a busy deer season and we are just to buys to deal with hail damage at this time. We had previously good experiences with EBS that is why we waited that long just to get an appointment. We are very disappointed with the communication and of course administration of our case at Escamilla's.... Now we lost 3 month and have start from scratch.

We're out of towners that needed an oil change. We called late morning to see if we could get on…read morethe schedule today. Lady on the phone was super nice and offered to pick up and deliver our truck, just part of their service not an extra charge. They picked it up and left a car in case we needed one; and brought back our truck in 2 to 3 hours. Leslie, who picked up and delivered our truck, was super nice and helpful. This whole experience has been amazing and I couldn't recommend them more!

Bad experience with getting inspection. I was Failed because of a BS problem with my…read morevehicle.....and I had this SAME problem the year before when McLane Passed me! Told the man this (don't know his name), but he shrugged and said "Musta been a different tech...". So much for consistency with your inspections. And to the legalist who Failed me, I hope you live to the letter of the law in every little aspect of your daily life. Make sure you don't breeze by a stop sign in the country, etc etc! Your interpretation of what was "wrong" with my vehicle was 100% BS, but you wouldn't hear it. So much for having empathy and kindness for others. Go elsewhere for your inspections. I can't speak to the other services they offer, but their vehicle prices seem high IMO.

Kerrville area peeps. I just have to brag on Randal's Automotive. When was the last time you had a…read morevehicle repair and the total came in LOWER than the estimate? I started going there because they were convenient. I will continue to go there because of the integrity they've shown time and time again.

I broke down just down the road from their shop. They came out and tried to help but the repair…read moreturned out to need dealer specific capabilities as it was related to a recall. Despite that, they not only gave me a ride to lunch (and kept my dog while I was getting food), they let me wait in their air conditioned waiting room most of the afternoon while I waited on a tow. After all that: no charge. How often do you get that kind of service from an auto shop?

I can say these guys are so trustworthy and honest as they can be. I highly recommend doing…read morebusiness with these guys. I trust they can fix any truck you bring them and be fair too.

They did an amazing job on my 02 duramax! I will only be using them in the future. They went…read moreabove and beyond to keep me informed of any issues and fix my truck in a quick and efficient manner. I highly recommend them !

An all around great experience. We are appreciative of the slower paced life in Fredericksburg. But…read moreit's hard to get urgent needed service on a Sunday. We had the misfortune of picking up a nail in our tire, and it would not hold pressure. We are so grateful he was able to come to our home and repair the tire on a Sunday afternoon. Thank you so much!!