The good is that I used them for all my work except that covered by various vehicle manufacturer's…read moreOEM warranties from about 2016 through the end of 2025. The work and related recommendations were excellent. The most extensive work was the replacement of a Chrysler 68RFE automatic transmission in a 2009 Dodge HD diesel pickup. The rebuilt transmission they recommended and installed worked perfectly for another year before we traded the truck in. When I went in to schedule maintenance and a minor repair on our 2016 Subaru Outback in late 2025, the place had a different feel. The guy they had up front writing service orders and scheduling was new and failed to understand what I was requesting. Even though I went by ahead of time and carefully explained what I needed done, this employee had to have it all explained again on the scheduled day, and I eventually had to insist on talking to Brad about it. Brad must be short-handed in the shop because it was clear to me that he no longer expected to be directly involved with customers. This shop is a fairly high-priced operation. I don't mind that, but have since taken our business elsewhere.

Well first off I called the auto shop as I was going to be in town visiting family. I had received…read morea pickup on trade earlier this year. It had a been in major collision amd didn't have AC, I drove to down from Oregon and realized i certainly didn't want to drive it back like that. I also had some steering wobble and possible break rotor issues so I mentioned that as well. I just picked up my truck from the shop. Paid 250$ for them to tell me the same thing. That my AC was bad amd needed to be replaced and that I had possible alignment issues among other things. Well I told them that when I dropped it off. Along with the fact that the vehicle had been in a major collision. Normally when a mechanic has taken my vehicle they actually listen to me when I tell them what's wrong with the vehicle. These guys just chose not to and to charge me for what I already knew. So to add to an already expensive fix. I just spent 250$ to confirm my vehicle had issues and absolutely no fix was done. I mentioned that to the guy on my way out this morning and his response was you should of told me the vehicle was salvaged tittle. Ummm. Excuse me! I told you on the very first conversation I got the truck on a trade and it was previously in a major wreck. HELLO!!!! Maybe listen to your customers when they explain to you what's wrong with their vehicles. Further more the lady in the front was far from pleasant and the customer service I received was non existent. I had to call to even find out what their diagnoses was. I gave them 4 days and just decided to go get my truck before they racked up any more unnecessary cost. On the way out the guy mentioned his machine for checking the AC just cost him 9grand. I said great. Glad I could help pay that for ya. And I left pretty dissatisfied! I still have no AC. The brakes and rotors I asked to be put on are still in the truck and it cost me 250$ plus 4 days in a rental vehicle. This is not the way you get repeat business nor good reviews. I've driven from Alaska to Panama over the last few years. Met many mechanics along the way. Normally only pay that kinda of money if work was actually preformed. I'm sure they spent no real time on my vehicle and charged me full shop rates for simple diagnostics. Seams to me the only thing they really cared about was the paycheck. I have a large extended family here in the hill country and I'm sure none of them will be using this shop after I let them know my experience.

Very friendly and accommodating. As a female they did not make me feel dumb at all or try to take…read moreadvantage. Very helpful and reasonable priced. Wont cost you an arm and leg for services. Christian based owners. I wouldn't go elsewhere.

I highly recommend Charter. They were professional, friendly, prompt, knowledgeable, fair in their…read morepricing, and most important, honest. You will not be disappointed with their service.

Took a long time. My husband said they were good but the cost vs the part seemed expensive to me…read more Just my opinion. Communication was less-than-average, in my opinion. My husband thinks they were ok.

Finally, after several years in the area, I found an automotive repair shop that that I trust…read more Baler's is my repair shop from here on out. They are courteous, professional and fair. I took my Toyota Highlander in for a brake check and a checkup for a trip to Colorado. The brakes were fine, the grinding noise I heard was the ABS kicking in, and the car is good to go. No charge, I will be back with my Toyota and my Dodge Dakota any time I need help with either of them. Thank you so much for your assistance! I hope I don't have to see you soon, but if I do, I am sure I will receive the same perfect service. Tilly Reed

While visiting Fredericksburg on vacation our F150 decided to give us a problem. Engine light and…read moreno power. Couldn't even make 10 mph. Called local Ford dealer and they were backed up three weeks. They recommended these guys who had us back on the road within an hour and a half of getting towed to their location. Great service, reasonable price. I would highly recommend these folks.

Honest and thorough. I first brought my car in to have the brakes checked. Where some businesses…read morewould have done a complete brake job, Midway gave notice that there was nothing wrong with the brakes. I then brought my truck in for electrical troubleshooting. The problems were resolved for less than I thought it would be.

This is the place to stop for your diesel needs. Whether you are local or just traveling through. I…read morewas pulling my 35 ft 5th wheel from Washington state to Houston when I had some diesel fuel delivery issues. They took care of me in the spot, fixed my fuel issues and did it with a smile and a low cost bill to boot. Thank you for all of the help.

An all around great experience. We are appreciative of the slower paced life in Fredericksburg. But…read moreit's hard to get urgent needed service on a Sunday. We had the misfortune of picking up a nail in our tire, and it would not hold pressure. We are so grateful he was able to come to our home and repair the tire on a Sunday afternoon. Thank you so much!!

These guys have done great work each time I needed them. Although the work was done faster than I…read moreanticipated they did a great job. Didn't even need the car I rented as the car was checked out and worked on same day. Reasonable and friendly service

If you're from out-of-town, ask for NAPA parts! I was visiting Kerrville and had my Thermostat…read moreHousing replaced just before leaving town. 8 weeks and 400 miles later the new Thermostat Housing died and I had to replace it. Replaced it with NAPA parts which has a 2 year nation wide warranty. Superior uses O'Rielly Auto Parts by default. Superior would have fixed it if I was in town, but that doesn't help travelers. When called about it Frank said he could have gotten NAPA parts for my car, but never offered it. Horrible.

Great service, great customer service, everyone was very amicable and nice. Happy to have chosen…read morethis place. Quick oil change, plus service to my vehicle!! Thank you!!!

I've been going to Quality Lube for 11 years. Richard is trustworthy, knowledgeable and kind. So…read moregrateful to have a reliable place to take my car.