Two factory-installed tires failed within two weeks of their alignment. 2024 Honda Passport Black…read moreEdition, factory Continental tires, low miles. We brought it in for alignment/rotation. Within two weeks of their work, the tread on BOTH rear tires separated from the belts. Was it their fault? The answer seems obvious--judge for yourself: * Timing + duplication = common cause. Two identical failures, on the same vehicle, right after one service event, point to (1) a shared condition introduced, or (2) factory-installed tires that were already failing and weren't detected during an alignment/rotation. The odds of both tires--less than halfway through their usable life--failing identically by chance at the same time are astronomical. Not detecting failing tires during an alignment/rotation is gross incompetence. Either would be a case of Stroeher's dropping the ball--with potentially deadly consequences. * They controlled the risk factors. The service manager (Lane) insisted "nothing we did could have caused it." During alignment/rotation a shop sets tire pressures, handles mounting/beads, torques lugs, and evaluates tire condition. Errors in any of those can lead to overheating/over-deflection, which can result in tread/belt separation (per NTSB and USTMA). So it appears Lane is either unqualified to do his job, or he was lying. * Duty of care--breached. They returned the car still misaligned after charging for alignment, then brushed off concerns. When I said I was unhappy with the original alignment, Lane handed me the keys and said, "If you aren't happy with our service, you should take it somewhere else." No investigation, no documentation, no concern. Bottom line: reckless indifference to customer safety and an abject refusal to take accountability. And I get an alignment that didn't fully align the car and ended up costing me over $700.

We had a nail in a tire while traveling - fixed it with minimal time and expense. Thanks for saving…read moreg our anniversary weekend!

First visit was to have brakes checked. When I called to see about wait time, they said just come…read morein and they will take me. Sure enough next day I drove up and spoke with the manager, said no charge if I got brake work, $35 otherwise. They moved a car off the lift and took my truck in. Found some air in one brake line, bled it, added brake fluid and said my brakes were fine. I watched the whole thing, paid, and made appt for oil and filter change. When I came back for that service, it was done efficiently, all fluids topped off. They polished my headlight lenses which were getting cloudy, without being asked. I asked to check my ac as it seemed like it was not cooling well. There was a leak, the leaking valve was replaced, and one can of coolant gas added. The charge for everything was the cost of oil, filter, ac coolant, and one hour of labor. Amazing. They did what was asked, plus polishing headlights, did not try to up-charge for other filters, wiper blades, and other things that the last shop tried to do. Excellent service and value, timely, and friendly staff. This is my go to place now for auto service.

Well, my car has been at the BMW shop for a few days now due to what amounts to absolute…read moreincompetence or a deliberate act of destruction of my vehicle. Anyone who has ever worked in an auto repair shop should know to never use RED loctite on a bolt that you NEVER intend to remove. What's worse is that these people used RED loktite on single-use aluminum bolts. BMW informed me that entire transmission has to be dropped in order to drill out and re-tap the bolt holes. This isn't cheap and the lawsuit will be filed the moment the car exits the shop. Stay tunned. I will be posting photos of the loctite and the damage provided to me by BMW.

We were driving through Texas and had a transmission hose blow out on our truck. Matt came out to…read morehelp us on a Sunday morning and was so reasonably priced. I would give him more stars if I could.

Very friendly and accommodating. As a female they did not make me feel dumb at all or try to take…read moreadvantage. Very helpful and reasonable priced. Wont cost you an arm and leg for services. Christian based owners. I wouldn't go elsewhere.

I highly recommend Charter. They were professional, friendly, prompt, knowledgeable, fair in their…read morepricing, and most important, honest. You will not be disappointed with their service.

Great service, great customer service, everyone was very amicable and nice. Happy to have chosen…read morethis place. Quick oil change, plus service to my vehicle!! Thank you!!!

I've been going to Quality Lube for 11 years. Richard is trustworthy, knowledgeable and kind. So…read moregrateful to have a reliable place to take my car.

Great service, great price, got me in to look at the funky noise my car was making, and had it…read morerepaired within 15 minutes of getting it on the lift. They explained what caused the noise, and stated it was an easy fix, not what I feared. They are friendly and personable, and they have created a loyal customer.

Had ac issues they were efficient and did a great job. They kept us informed of timelines etc…read more Highly recommend them!

James and Jacob are both amazing! My vehicle was repaired quickly and they answered all my…read morequestions and gave me recommendations on services they don't provide (auto glass) there. Cost was well worth the work done. They're stuck with me now! I will definitely be back in the future and will recommend to anyone who needs automotive repair.

They must have more than enough business to turn away customers who want to pay them to install…read morecustomer provided parts. So much for attempting to keep my money local.

I had a low tire pressure warning. I stopped to see about getting the tire filled. They wanted to…read morecharge $10 to put air in 1 tire, needless to say - I passed. Now I need new tires and I will not go to them, I don't know if they are going to rip me off or not. Seriously, $10 to check and add air to a tire. Not my level of service for return business.

2011 F-150 pick-up sole owner... Wednesday Oct 25th I went…read moreto your shop for an oil leak. On the rack for inspection I was told a new gasket was necessary. I agreed to the repair and was quoted a reasonable price for the repair....I agreed and was given a 9:00 o'clock appointment for Friday Oct 10th. I arrived as agreed to, told the same young man my name and what the repair was. He shuffled papers, punched computer keys and didn't know what I was talking about and said that he must have lost the papers?? I shook my head, said "What a waste" turned and walked out and he said nothing else, he just watched the money go out the door. Now I have to find a reliable shop to make my repair.

This is a fantastic place to have your car or truck repaired! I drive a Toyota and in most small…read moretowns they can't work on them. I took my truck there and they fixed my struts, shocks, and some other things that my truck needed. I can't even remember how many times I have taken my truck to the dealer and they didn't even catch the worn out shocks. Not only do they do good work in a timely manner, they are very reasonable and fair. This is a great honest place to have auto repair done. Don't be hurt that your dog can't come in.

Jose was so kind and stopped what he was doing to help us. He checked the AC and got it running…read moreagain for a reasonable price. Thank you for your kindness.

I can't say enough good things about APREMIER Auto Shops in San Marcos, TX! They've become our…read morego-to for all our vehicle service needs, and every single visit has reinforced why we keep coming back. Their turnaround time is consistently fast without ever sacrificing quality - whether it was replacing our timing belt or fixing a leaking oil pan, the work was done quickly and correctly. What really sets them apart, though, is their honesty and generosity. After being loyal customers over the past year, they went above and beyond and replaced our camshaft actuator completely free of charge. That's the kind of customer care you just don't find anymore. The staff is professional, knowledgeable, and clearly takes pride in doing right by their customers rather than just running up a bill. It's rare to find an auto shop you can trust completely, but APREMIER has earned that trust from us many times over. If you're looking for a reliable, fast, and honest mechanic in San Marcos, look no further. Highly recommend!

If you're looking for a plush lobby and high overhead fancy appearance shop, look elsewhere. If you…read moreneed great customer service, competent mechanics that actually care about the clients and look out for your best interest, especially a hard core prepurchase inspection, THIS IS IT. I was considering buying a Tundra I really liked from a local dealer, took it to Roy first to rule out issues. He found several issues that would cost me$1500-$3k to repair. The dealership manager was livid, declared the truck was in excellent condition as advertised and tried to say Roy was a bad mechanic....and then immediately dropped the truck price by 3k , and rudely badgered to get me to buy it. ?? So in spite of trash taking the inspection results, he knew they were correct. Tried to pull a fast one and Roy caught it. Truck was close to worth the money after the MAJOR price drop but after the temper tantrums and insults from the dealership manager I wasn't spending a penny there. Great job Roy and thanks for your integrity, I know that manager called and tried to mash on you for telling the truth.