Two factory-installed tires failed within two weeks of their alignment. 2024 Honda Passport Black…read moreEdition, factory Continental tires, low miles. We brought it in for alignment/rotation. Within two weeks of their work, the tread on BOTH rear tires separated from the belts. Was it their fault? The answer seems obvious--judge for yourself: * Timing + duplication = common cause. Two identical failures, on the same vehicle, right after one service event, point to (1) a shared condition introduced, or (2) factory-installed tires that were already failing and weren't detected during an alignment/rotation. The odds of both tires--less than halfway through their usable life--failing identically by chance at the same time are astronomical. Not detecting failing tires during an alignment/rotation is gross incompetence. Either would be a case of Stroeher's dropping the ball--with potentially deadly consequences. * They controlled the risk factors. The service manager (Lane) insisted "nothing we did could have caused it." During alignment/rotation a shop sets tire pressures, handles mounting/beads, torques lugs, and evaluates tire condition. Errors in any of those can lead to overheating/over-deflection, which can result in tread/belt separation (per NTSB and USTMA). So it appears Lane is either unqualified to do his job, or he was lying. * Duty of care--breached. They returned the car still misaligned after charging for alignment, then brushed off concerns. When I said I was unhappy with the original alignment, Lane handed me the keys and said, "If you aren't happy with our service, you should take it somewhere else." No investigation, no documentation, no concern. Bottom line: reckless indifference to customer safety and an abject refusal to take accountability. And I get an alignment that didn't fully align the car and ended up costing me over $700.

We had a nail in a tire while traveling - fixed it with minimal time and expense. Thanks for saving…read moreg our anniversary weekend!

My family and I were visiting Fredericksburg and got stuck on the side of the highway with a flat…read more We called and Patrick was able to come and get us aired up and less than an hour we were headed back home safe and happy!

Well, my car has been at the BMW shop for a few days now due to what amounts to absolute…read moreincompetence or a deliberate act of destruction of my vehicle. Anyone who has ever worked in an auto repair shop should know to never use RED loctite on a bolt that you NEVER intend to remove. What's worse is that these people used RED loktite on single-use aluminum bolts. BMW informed me that entire transmission has to be dropped in order to drill out and re-tap the bolt holes. This isn't cheap and the lawsuit will be filed the moment the car exits the shop. Stay tunned. I will be posting photos of the loctite and the damage provided to me by BMW.

We were driving through Texas and had a transmission hose blow out on our truck. Matt came out to…read morehelp us on a Sunday morning and was so reasonably priced. I would give him more stars if I could.

Amazing, thoughtful, honest. After a head to toe inspection, they tuned my 1972 C10 to perfection…read more Highly recommended!

I had them replace my AC in my 2015 Chevy Colorado. They did an amazing job! The price was right…read more The time to do it was right. Their shop is SUPER clean! They are extremely nice people who go out of their way to make the experience as easy as possible! I lost my key the day I was supposed to take my pick up to and they knew a guy who would make me a new one for a fraction of the price the dealership wanted! They are just down right good people! I will continue to use them for all automotive needs! Thank you guys!

Very friendly and accommodating. As a female they did not make me feel dumb at all or try to take…read moreadvantage. Very helpful and reasonable priced. Wont cost you an arm and leg for services. Christian based owners. I wouldn't go elsewhere.

I highly recommend Charter. They were professional, friendly, prompt, knowledgeable, fair in their…read morepricing, and most important, honest. You will not be disappointed with their service.

Great service, great customer service, everyone was very amicable and nice. Happy to have chosen…read morethis place. Quick oil change, plus service to my vehicle!! Thank you!!!

I've been going to Quality Lube for 11 years. Richard is trustworthy, knowledgeable and kind. So…read moregrateful to have a reliable place to take my car.

Great service, great price, got me in to look at the funky noise my car was making, and had it…read morerepaired within 15 minutes of getting it on the lift. They explained what caused the noise, and stated it was an easy fix, not what I feared. They are friendly and personable, and they have created a loyal customer.

Had ac issues they were efficient and did a great job. They kept us informed of timelines etc…read more Highly recommend them!

They must have more than enough business to turn away customers who want to pay them to install…read morecustomer provided parts. So much for attempting to keep my money local.

I'm not an off-roader, but when the battery in my city truck died the guys at Fritztown Off-Road…read morereally helped me out. My vehicle was stuck at a campground about a half mile away. Friendly and honest Jacob drove over to my campsite to give me a jump, and didn't even charge me. He then ordered the battery I needed and drove into town to get it. He even ordered an alternator just in case that was the problem (fortunately, it wasn't). I also had my oil changed while the truck was in the shop. Jacob got everything done promptly and had me back on the road in just a couple hours. I wasn't in a position to do a lot of price-shopping, but the charges seemed reasonable - the cost of the oil change wasn't much different than what I pay at home. Fritztown Off-Road seems like a great small business and I hope they do well.

We were on vacation in Fredericksburg, Texas when our rental car had a blowout. Unbeknownst to me…read morerentals, ours anyway, doesn't have spare tires or jacks so I called AAA and they sent a tow truck. AAA and I decided to haul the car to Express Tire & Brake but, since this occurred on Sunday, Express was closed. Anyway, Monday morning Express said no prob, they would look at the tire to determine what was what. The tire was indeed blown and they--Bobby--promised to have a new tire installed that afternoon and indeed that happened. The two guys with whom I spoke were friendly and helpful. If I lived in Fredericksburg TX, Express Tire & Brake would be my tire company.

I had a low tire pressure warning. I stopped to see about getting the tire filled. They wanted to…read morecharge $10 to put air in 1 tire, needless to say - I passed. Now I need new tires and I will not go to them, I don't know if they are going to rip me off or not. Seriously, $10 to check and add air to a tire. Not my level of service for return business.

This is a fantastic place to have your car or truck repaired! I drive a Toyota and in most small…read moretowns they can't work on them. I took my truck there and they fixed my struts, shocks, and some other things that my truck needed. I can't even remember how many times I have taken my truck to the dealer and they didn't even catch the worn out shocks. Not only do they do good work in a timely manner, they are very reasonable and fair. This is a great honest place to have auto repair done. Don't be hurt that your dog can't come in.

Jose was so kind and stopped what he was doing to help us. He checked the AC and got it running…read moreagain for a reasonable price. Thank you for your kindness.