Don't make the same mistake I did, and ignore Yelp reviews, thinking that 2022/2023 is a long time…read moreago, and management/caregivers/issues may not be the same. All of the reviews are spot on. My Mom lived there from Nov 20 to Dec 20, 2024, and it was such a horrific, stressful, expensive experience, that I wouldn't wish it on my worst enemy. If you want to hear lame excuses, and/or zero response to your issues, take your loved one to this place. The management lacks enough experience to do the right thing, only caring about us paying our bill. It's a shame because the facility is beautiful, the dining times are great, and the activities are plentiful with a very outgoing, enthusiastic activity director. However, the assisted living part was poor at best. My Mom went 3 weeks without a shower, physical therapy (which was very important to us during the sales process), and ate very few meals, and did very few activities. She was stressed because the care she received was so inconsistent and different every day. She could never get a routine going. Her family, myself and my Dad were there often to try to get her adjusted, and yet nobody alerted us of these issues. We had to set up a meeting with the Executive Director, who was also unaware of these issues, and at the end of the day, offered very little assistance or care about our issues. He couldn't work with us, considering my Mom was only physically there 1 month. We ended up paying a total of $15K for one month of care, because of the community fee, and 30 day notice that we had to give. We escalated to Regional Mgmt, who also didn't care enough to call us back after coming to Austin to investigate. Don't send your loved one here for assisted living. Independent living, maybe, but the assisted living is too unorganized and chaotic. There is only 1 person giving out meds and providing the caregiving. During the sales process, they referred to them by different names, so we thought they were separate positions. It's the same person providing all of the care, and it's too much for them, often complaining to my Mom. Also, they rotate this 1 person on a monthly basis, so just when you get adjusted to the new person, it's time to switch. This is very different from all of the other AL places we toured in the area. Lastly, all 3 invoices we received were grossly incorrect - Nov, Dec, Jan, yet the only phone call we ever received was to remind us to pay on time. Our last invoice, included billing us for care and med management, even though she and her medication were already moved out of the building.

My mother in law lives here. When she first moved in we found that things were good, but not as…read moreadvertised with many services promised not delivered in reality. For example the vehicle used to take residents on outings and to doctors was not working and it took about 4 months! to get it working. Staff turnover has been staggering and the reason seems to be twofold: In some cases the pay is too low, but even more important staff we have been friendly with have told us that they are prevented from doing their jobs well and they don't feel good about the service they are delivering. The end result is you are always dealing with new employees who are trying to learn their job and becoming increasingly dismayed by the situation they find themselves working in. For example there have been extended periods when there was no cook working in the kitchen, and overwhelmed servers are trying to figure out how to stand in the gap. Their hearts are admirable, but the results are not good. But the situation becomes extremely dangerous when it comes to medical issues. Because of memory problems we need and pay $300/mo for daily administration of medicine. Over and over we find untaken medications beside my mother in law's chair, despite months of repeated instruction that they MUST watch her take the medicine, not just deliver it. Unless we come in every single day and check on her there is no way to know if she is getting her medicines. Similarly there is supposed to be an on staff doctor. We assigned this doctor to be her primary with Medicare so we depend on this doctor to direct her care. Since mobility is a problem this seemed great. But when she has urgent medical needs there is no access. The doctor only comes to the facility once per week - down from 2x per week when we started. It is possible to schedule an eventual appointment far in the future for very low priority problems anything more serious and she has no medical options except an ambulance ride for $thousands to the ER. Even when she is in extreme pain with obvious medical symptoms the nursing staff seems to have no idea what to do and is bound by the limitations of their training to do nothing. Bottom line, the situation here is dire and dangerous. Don't put anyone you love here.

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

My family member had to take cold showers for a few weeks. Sometimes only a cheese sandwich for a…read moremeal. It took weeks just to get them to start doing the laundry. They change the bed sheets every month or longer unless we complain. Transportation is only when they feel like it, they are rude and try to tell you it's your responsibility (thought they use that transportation as a big selling point). The help button can take 45+ minutes to get a response. Some of the staff are so bad they should never be allowed in a care taker position. One visit I found a resident on the floor, they'd fallen out of their wheelchair in a public hallway. Who knows how long they were there. Sadly, my family member does not want to leave because they have made some friends there and they "don't want to move again". How do they treat residents who don't have family checking in every day and demanding the services we're paying for?

We did not have a good experience here. Management was often agry or non responsive with…read morecomplaints. High turnover of staff. Bedsheets not changed for over a month. Not loving or encouraging for patients.

My mother lived here in memory care for three years, and the experience was very disappointing. We…read morerecently moved her to another place, and the difference in the care and her well being speaks volumes. There are several good caregivers here; however, I am unable to recommend this community because of the following issues: 1. Lack of communication: Although we were assured when she moved in that we would be updated on her care and condition on a monthly basis, we were seldom updated on her condition unless there was some kind of emergency. We received no regular status updates of how she was doing. 2. Lots of turnover: I understand the senior living industry experiences high turnover in general; however, this place is a revolving door except for a few good caregivers. Depending on who the administrator and memory care director was at the time, it varied on if we were able to communicate with the memory care director. Note: the administrator who was there at the time we moved her was very responsive and nice (Shelly Vercell) 3. Lack of activities: Lots of TV time, few activities. 4. Cost increases: Within six months they issued two large increases, justifying one by saying our mother needed additional care, and justifying the next increase so that they could pay their staff more. The place was quickly becoming a cash drain despite the problems. 5. Reimbursement of funds due to us: We had to give a 30 day notice which is understandable, and pay the month in advance. It took numerous calls and emails over two months to get the funds due back to us that we had prepaid. We were told numerous times "it's being mailed" and it was not until I called the corporate office that we received payment. No apologies from corporate, either.

My Mom was a resident in memory care at The Rose for 3 years.In the beginning we were satisfied…read more As time went on we saw employees including caregivers and management either being fired or quitting on a regular basis. I can't even begin to tell you how many activity directors left, with only a couple that were dedicated to providing residents with mental stimulation. They mostly watched t.v. or napped which is what you would expect in a nursing home and not memory care.I felt that the caregivers were dedicated and did the best that they could considering the huge turn over of staff. Communication was nonexistent and the main phone number was rarely answered. After 3 years we decided to transfer my 93 year old Mom to a different facility. She went from being kept in a wheelchair for 3 years even though she can walk without assistance to never using one at all. She has scheduled activities from morning until bedtime and never takes a nap. The facility has courtyards that the residents are encouraged to enjoy and they are taken on frequent bus trips. My Mom never left the building previously unless I took her. The last straw was taking months of calling management for the refund that we were owed after the move.We finally called the owner and never got a response but finally received the check today.

Great attention and detail has been given to my mom. Excellent communication for her care team as…read morewell. Food is good with special diets and she has made friends.

This is an attractive facility with nice living accommodations however the food service is sub-par…read more While the pandemic made regular dining room attendance a no-no they responded with "room service" which was very inconsistent . The advertised menu offerings are impressive but extremely lacking in practice. Can you find someone, anyone, who can cook vegetables until they are tender. Most of us have no teeth, for gosh sakes. Staffing during and after the pandemic has been difficult. Many times the administrative staff has to abandon their offices to fill in for missing workers and there hasn't been a full-time "chef" for many months. Some of these issues are probably not unique to Franklin Park but please, don't be fooled by physical appearances.

Impressed with the care quality, the staff is warm and friendly every time. They are quick to…read moreaccommodate anything we need for mom.

Staff is rude. Staff sits around on their phones, the majority of the staff doesn't speak…read moreEnglish.Residents walk around hungry and thirsty. Very unprofessional administration.

Everyone at Double Creek has been exceptional!!! From Mimi, Auris, Kim, Cat, Maria and more. They…read moremake you feel at home and are very caring. The food there is great, thanks to their great chef!!! My stepmom has been there since January and has settled in nicely. She enjoys visiting and occasionally does some of the activities which are awesome. Thank you everyone for being so welcoming Pam G

My parents were moving from independent living. We looked at three assisted living places. My…read morefather told the sales associate that we were just looking but at the end of the tour he said we are ready to move in. All staff were very welcoming and smiling. The place is very clean and bright with a very pleasant dining area. My parents love the food, staff and the onsite physical therapy with great therapist. The activities director is very involved and a great encouragement to residents. The quality of care is wonderful and we recommend this place.

Finding the right place for my mother as she faced the challenges of dementia was not easy. We…read morestarted with assisted living, then moved to memory care, but after ownership changes, the quality never felt the same. That's when I discovered Tran's Senior Oasis--and everything changed. From the moment we arrived, I knew TSO was different. Dr. Tran and her staff aren't just caregivers; they are family. They treat every resident with love, respect, and dignity. Many of the staff have been with TSO for over 10 years, which says everything about the culture of consistency and compassion. Dr. Tran is a very involved owner--she doesn't just manage from a distance, she knows every resident, every family, and is always attentive to their needs. That level of dedication gave me something priceless: peace of mind. As my mother's journey came to its final stages, the partnership with Altus Hospice made all the difference. Dr. Tran and the hospice team worked seamlessly together, surrounding my mother--and our entire family--with kindness, compassion, and comfort. They supported us through each step, ensuring my mother's last days were filled with dignity and peace. My mother spent her later years at TSO surrounded by kindness, stability, and genuine care. For any family searching for a place where their loved one will not only be cared for, but truly cherished, I cannot recommend Tran's Senior Oasis enough.

This is an amazing place . My family and I highly recommend it. The staff took great care of my mom…read morein her final days. Covid prevented us from even coming to visit her until the day she passed. The staff was with her till the end as they held her hand and read bible verses to her. The took great loving care of her during meals, baths, and at night. Place is very clean inside and the food was good. If their is availability, this is the only place I would recommend in our area.

I've had the pleasure of watching this community being built from the ground up. I've also been…read moreable to watch first hand and see the care and concern that the owners have put into this community; down to the finest of details. Knowing that every little detail was carefully calculated in order for a loved one's need really sets this community apart. The passion, drive and experience of the staff here really are second to none. My career revolves around senior care. If you're familiar with dementia or Alzheimer's, it seems that a simple but overlooked concept is that people who have memory loss thrive in a smaller community setting. It breaks my heart when I walk into any community with a larger case load; to me the residents aren't able to get the support that they require. Sundara's design for a smaller, more intimate setting allows for a better quality of life with those diagnosed with memory loss. This is a great way for anyone's family member to live out their life. Instead of being a number, they're an actual member of an tiny family unit at Sundara. Another thing that sets apart Sundara is it's pricing. Sundara Senior Care does not believe in charging for different levels of care, and they don't believe in any sort of add-on's or up-charges. This is invaluable - fixed fee and all-inclusive pricing is an amazing benefit to this community. First hand, I know that it can be difficult to anticipate the costs associated with long-term care for a loved one and this is an absolutely amazing concept. When it comes time to look at options for my own family, I will look no further than Sundara Senior Care. I am confident based on my observations and understanding of this community that it is the perfect option.

Better than the rest!!! My mother suffers from advanced…read moreDementia and we recently moved her into Sundara. The difference to her happiness has been amazing to see. She is from another culture and we had struggled to find a facility who was willing to cater to those differences, when it comes to the foods she still loves, but Sundara's staff have been happy to prepare her favorite foods so that she can feel like she's at home and that has made a big difference for her. Their staff is the most caring that we've seen and we have tried four other facilities. They keep her clean and dry. They keep her room clean and tidy. My mother is wheel chair bound and helpless to care for herself. We have finally found a place that actually takes care of her physically, mentally, and spiritually. Mom is finally at home.

My mom was a resident for just over a year. I really appreciated Don's guidance through this…read moreprocess. The staff is amazing. They treated mom like family. There was always positive energy in the home.

I am writing to share our family's experience with Round Rock Assisted Living, following a six day…read morestay for my father from June 5th through June 10th. We made the decision to move him out urgently due to multiple failures in care, safety concerns, and misleading information provided to us prior to admission. We were referred to this facility by a hospice nurse, and during our initial conversations, Norman, nurse, assured us that my father would receive daily showers. He also stated that although they did not offer respite or trial stays, we would only be charged for the days he was there, plus a $1,500 community fee. This directly contradicted the information on their own website, which clearly advertised respite stays. The website also stated a 1:4 caregiver to resident ratio; once we questioned this, Layne, the acting owner, removed that claim from the site. During my father's six days there, the level of care was far below what was promised. The facility had only one staff member on duty responsible for cooking, baking, laundry, caregiving, and medication administration. A caregiver openly expressed feeling overwhelmed. My father received only two showers during his entire stay, both provided by the hospice nurse--not by facility staff. On June 9th, when we arrived to check on him, he was still wearing the same clothes from the previous day. My mother had to request a washcloth from Norman just to clean him up. That same evening, we discovered he had been given his medication at the wrong time (8 p.m.), which is known to cause insomnia. When my mother requested his anxiety medication, she was told it would have to wait until Norman could be reached--yet both Norman and Layne had already left for the day, as they typically do in the late afternoon. The following day, we made the decision to remove my father from the facility. When we asked Norman for his medicine while packing him up, Norman handed us another's patients' medication. Once we got home, we realized we were missing his anxiety medication( a controlled substance), we went back and the caregiver couldn't find it. We mentioned to her the incident with Norman mixing us the 2 patients medication boxes, she looked in the other patients' box and found my father's medication. This was extremely alarming and raised serious concerns about medication safety and compliance. Despite these significant failures in care, Layne has refused to refund any portion of the $7,800 my mother paid for six days. She insists that a contract was signed, while ignoring the fact that the facility did not meet the care standards they promised. It is clear that they are prioritizing sales over resident safety and well being. Layne has only been in charge for a few months, and while her father previously had a strong reputation, the current management is not operating at that standard. There is also another recent review describing a similar experience. Our Hospice nurse told us this facility had the appropriate care, she was going on previous visits when Don was in charge. Everything has changed since then. Based on what we witnessed, I strongly caution families to be aware of these issues. My father is at the end of his life, and the care he received at this facility was unacceptable and unsafe.