Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

My mom was a resident for just over a year. I really appreciated Don's guidance through this…read moreprocess. The staff is amazing. They treated mom like family. There was always positive energy in the home.

I am writing to share our family's experience with Round Rock Assisted Living, following a six day…read morestay for my father from June 5th through June 10th. We made the decision to move him out urgently due to multiple failures in care, safety concerns, and misleading information provided to us prior to admission. We were referred to this facility by a hospice nurse, and during our initial conversations, Norman, nurse, assured us that my father would receive daily showers. He also stated that although they did not offer respite or trial stays, we would only be charged for the days he was there, plus a $1,500 community fee. This directly contradicted the information on their own website, which clearly advertised respite stays. The website also stated a 1:4 caregiver to resident ratio; once we questioned this, Layne, the acting owner, removed that claim from the site. During my father's six days there, the level of care was far below what was promised. The facility had only one staff member on duty responsible for cooking, baking, laundry, caregiving, and medication administration. A caregiver openly expressed feeling overwhelmed. My father received only two showers during his entire stay, both provided by the hospice nurse--not by facility staff. On June 9th, when we arrived to check on him, he was still wearing the same clothes from the previous day. My mother had to request a washcloth from Norman just to clean him up. That same evening, we discovered he had been given his medication at the wrong time (8 p.m.), which is known to cause insomnia. When my mother requested his anxiety medication, she was told it would have to wait until Norman could be reached--yet both Norman and Layne had already left for the day, as they typically do in the late afternoon. The following day, we made the decision to remove my father from the facility. When we asked Norman for his medicine while packing him up, Norman handed us another's patients' medication. Once we got home, we realized we were missing his anxiety medication( a controlled substance), we went back and the caregiver couldn't find it. We mentioned to her the incident with Norman mixing us the 2 patients medication boxes, she looked in the other patients' box and found my father's medication. This was extremely alarming and raised serious concerns about medication safety and compliance. Despite these significant failures in care, Layne has refused to refund any portion of the $7,800 my mother paid for six days. She insists that a contract was signed, while ignoring the fact that the facility did not meet the care standards they promised. It is clear that they are prioritizing sales over resident safety and well being. Layne has only been in charge for a few months, and while her father previously had a strong reputation, the current management is not operating at that standard. There is also another recent review describing a similar experience. Our Hospice nurse told us this facility had the appropriate care, she was going on previous visits when Don was in charge. Everything has changed since then. Based on what we witnessed, I strongly caution families to be aware of these issues. My father is at the end of his life, and the care he received at this facility was unacceptable and unsafe.

My mother lived here in memory care for three years, and the experience was very disappointing. We…read morerecently moved her to another place, and the difference in the care and her well being speaks volumes. There are several good caregivers here; however, I am unable to recommend this community because of the following issues: 1. Lack of communication: Although we were assured when she moved in that we would be updated on her care and condition on a monthly basis, we were seldom updated on her condition unless there was some kind of emergency. We received no regular status updates of how she was doing. 2. Lots of turnover: I understand the senior living industry experiences high turnover in general; however, this place is a revolving door except for a few good caregivers. Depending on who the administrator and memory care director was at the time, it varied on if we were able to communicate with the memory care director. Note: the administrator who was there at the time we moved her was very responsive and nice (Shelly Vercell) 3. Lack of activities: Lots of TV time, few activities. 4. Cost increases: Within six months they issued two large increases, justifying one by saying our mother needed additional care, and justifying the next increase so that they could pay their staff more. The place was quickly becoming a cash drain despite the problems. 5. Reimbursement of funds due to us: We had to give a 30 day notice which is understandable, and pay the month in advance. It took numerous calls and emails over two months to get the funds due back to us that we had prepaid. We were told numerous times "it's being mailed" and it was not until I called the corporate office that we received payment. No apologies from corporate, either.

My Mom was a resident in memory care at The Rose for 3 years.In the beginning we were satisfied…read more As time went on we saw employees including caregivers and management either being fired or quitting on a regular basis. I can't even begin to tell you how many activity directors left, with only a couple that were dedicated to providing residents with mental stimulation. They mostly watched t.v. or napped which is what you would expect in a nursing home and not memory care.I felt that the caregivers were dedicated and did the best that they could considering the huge turn over of staff. Communication was nonexistent and the main phone number was rarely answered. After 3 years we decided to transfer my 93 year old Mom to a different facility. She went from being kept in a wheelchair for 3 years even though she can walk without assistance to never using one at all. She has scheduled activities from morning until bedtime and never takes a nap. The facility has courtyards that the residents are encouraged to enjoy and they are taken on frequent bus trips. My Mom never left the building previously unless I took her. The last straw was taking months of calling management for the refund that we were owed after the move.We finally called the owner and never got a response but finally received the check today.

Uncompassionate and rude. The owner here is nothing I would allow to be around my mother…read more Listenening to him conduct business with other clients was the flag and made me run.

Amadas Senior Care is one of our preferred caregiving services and I am very pleased with the…read morequality of care they provide to patients and the quick response in assisting with services to the families. Mandy is always willing to go the extra mile to make sure patients and families are taken care of. Great company to work with.

My family member had to take cold showers for a few weeks. Sometimes only a cheese sandwich for a…read moremeal. It took weeks just to get them to start doing the laundry. They change the bed sheets every month or longer unless we complain. Transportation is only when they feel like it, they are rude and try to tell you it's your responsibility (thought they use that transportation as a big selling point). The help button can take 45+ minutes to get a response. Some of the staff are so bad they should never be allowed in a care taker position. One visit I found a resident on the floor, they'd fallen out of their wheelchair in a public hallway. Who knows how long they were there. Sadly, my family member does not want to leave because they have made some friends there and they "don't want to move again". How do they treat residents who don't have family checking in every day and demanding the services we're paying for?

We did not have a good experience here. Management was often agry or non responsive with…read morecomplaints. High turnover of staff. Bedsheets not changed for over a month. Not loving or encouraging for patients.

Excellent staff and great people in the building loving and fun environment. Great care for their…read moreclient's.

From the owner: At Angel Heart, our mission is to empower individuals through compassionate care, engaging…read moreactivities, and skill-building opportunities. We are dedicated to enriching lives by providing meaningful day habilitation and individualized support services that promote independence, community involvement, and personal growth. We proudly opened our doors in the first week of June, and our team is excited and passionate about growing and reaching more individuals with mental disabilities. Our dedicated staff members are committed to creating a comfortable, welcoming environment that truly feels like home. At its core, our Dayhab program serves as a vibrant, supportive space where individuals can build essential life skills, foster friendships, and participate in enriching activities that enhance their well-being. We strive to offer opportunities that nurture confidence, creativity, and independence, helping each person we serve to live their fullest life and be an active, valued part of the community.

Touring A Touch of Home gave me peace of mind I didn't realize I needed. I've seen other assisted…read moreliving places, and many felt too big and impersonal. Here, it was the complete opposite. It felt like stepping into a cozy house where everyone belongs. The staff were welcoming, and the residents seemed happy and connected. I could clearly picture my mom here, relaxed and cared for. That sense of comfort is priceless.

Thank you guys so much for excellent care and professionalism. We love the atmosphere and the…read morestaff . We would highly recommend service and care at this facility to our friends , and family . Thank you so much for all that you guys do here . We certainly appreciate it more than you can imagine.

Do not send your loved ones here. I will write a detailed review at a later time, but I have a…read moremoral obligation to state the following to warn other families and save them from this living nightmare. My mother in law has been there for only 6 months. Shortly after admitting her, we noticed that my mother in law was not bathed with very greasy hair, full and leaking diapers, feces on the toilet, etc. They said they were showering her but the amount of shampoo in the bottle we provided has hardly moved. Her room was a mess with feces never cleaned up (the smell was atrocious). She never had sheets on her bed, etc. We reported these issues to the director, Nathan, on 5/21/19 and as you can see from pictures taken 5/25/19, these issues were not resolved. This facility is unsafe. Just yesteday, I saw an unattended spill with a patient walking right by it. This facility is not properly staffed (1 staff for approx 20 patients after business hours). The director, Nathan, is a single point of failure for the facility and is in the wrong line of work. He should not be around the elderly and should not be the face of this facility. He has made alzheimers seem like a cake walk in comparison to how Harmony Point has treated both my mother in law and our family. My husband and I have medical power of attorney for my mother in law. Harmony Point has had their physician see my mother in law on at least 8 occasions without our knowledge and has also prescribed her 3 additional medications without our knowledge or approval. When one of these medications we did not know about was running out, Nathan called Family Protective Services on my husband and I for neglect - while we were on vacation. Yes, you read that correctly - the facility we pay $4k a month to care for my husband's mom has called FPS on us due to an RX running out that they never even had permission to give her in the first place. Nathan has outright lied to us in every conversation we have had with him and also blames the symptoms of Alzheimers on the patient and their family. They told us all the right things when we admitted her to the facility. Ever since, it has been a complete nightmare. We are moving her out of there asap and reporting to the state. This place needs to be shut down. I will write a much longer, detailed review at a later time. Update 9/23/19: hi Kate, nice to hear from you. Corporate was supposed to call us on 9/13 to follow up with next steps for my mother in law - still nothing. Just today, Jason called Nathan who told him our call with corporate would be tomorrow 9/24...which is laughable at this point. On 9/20, Nathan gave a paper full of lies about our family with a straight face. The letter also stated that you have been charging us $25/hr around the clock for a 1:1 care that we never were communicated about. I am reporting this facility for multiple issues including fraudulant charges. The only communication we have had is from us calling harmony point. Harmony point is a nightmare. Read your other reviews on here for reference and maybe do something about your main problem: Nathan. I have recordings and detailed documentation from all communications, so keep that in mind in your next response.

On 4/1 was promptly contacted by Civitas. Shared my concerns about the care of the residents and…read moremanagement of Harmony Point and was told I would receive a reply. For obvious reasons, my review went up after making other arrangements for my mother. Since we are no longer financially connected, Civitas must believe their need to reply is unnecessary.

Maple Ridge was the best possible answer for our mother. She lived there for 2 1/2 years, and…read morethose are years we may not have had if we had left her in her home. Her apartment was pretty, spacious with lots of storage, and a very safe bathroom. The dining room was so nice and the food always delicious (she added weight back that was desperately needed). The entire staff was always gracious and helpful. The common facilities always kept clean and nice. The last months she was there, it was an incredible blessing to have access to the onsite caregiver groups.

From the owner: Maple Ridge features an active senior living lifestyle, with a full complement of amenities and…read moreservices so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

I highly recommend not working for this company . They are literally terrible people , they do NOT…read morecare about there employees AT ALL. Katie doesn't know how to manage or communicate and Karla is just heartless . If you ever get hurt all she will respond with is okay and ghost you without even checking to see if you are okay they also let people treat the seniors like crap and then keep sending those people back . I'm so glad I left this awful company and found a company that treats me the way I'm suppose to be treated and like an actual employee

This company does not care about their employees. It is embarrassing and I do not recommend using…read moretheir services. The lack of communication and basic human empathy makes this one of the worst places that my partner has ever worked at before. You are required to use your own vehicle and they don't even compensate for gas, while also making you drive long distances. If you experience a life event, they won't even bother contacting you at all. They also do not give their employees time for lunch, just awful.