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    Tran's Senior Oasis

    5.0 (14 reviews)
    Open Open 24 hours
    Updated 2 weeks ago

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    Ask the Community - Tran's Senior Oasis

    Review Highlights - Tran's Senior Oasis

    Placing our 91-year-old mom who suffers from Dementia into a Senior Assisted Living Center was an agonizing decision.

    Mentioned in 5 reviews

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    The Rose Senior Living

    The Rose Senior Living

    2.8(8 reviews)
    2.3 mi

    My mother lived here in memory care for three years, and the experience was very disappointing. We…read morerecently moved her to another place, and the difference in the care and her well being speaks volumes. There are several good caregivers here; however, I am unable to recommend this community because of the following issues: 1. Lack of communication: Although we were assured when she moved in that we would be updated on her care and condition on a monthly basis, we were seldom updated on her condition unless there was some kind of emergency. We received no regular status updates of how she was doing. 2. Lots of turnover: I understand the senior living industry experiences high turnover in general; however, this place is a revolving door except for a few good caregivers. Depending on who the administrator and memory care director was at the time, it varied on if we were able to communicate with the memory care director. Note: the administrator who was there at the time we moved her was very responsive and nice (Shelly Vercell) 3. Lack of activities: Lots of TV time, few activities. 4. Cost increases: Within six months they issued two large increases, justifying one by saying our mother needed additional care, and justifying the next increase so that they could pay their staff more. The place was quickly becoming a cash drain despite the problems. 5. Reimbursement of funds due to us: We had to give a 30 day notice which is understandable, and pay the month in advance. It took numerous calls and emails over two months to get the funds due back to us that we had prepaid. We were told numerous times "it's being mailed" and it was not until I called the corporate office that we received payment. No apologies from corporate, either.

    My Mom was a resident in memory care at The Rose for 3 years.In the beginning we were satisfied…read more As time went on we saw employees including caregivers and management either being fired or quitting on a regular basis. I can't even begin to tell you how many activity directors left, with only a couple that were dedicated to providing residents with mental stimulation. They mostly watched t.v. or napped which is what you would expect in a nursing home and not memory care.I felt that the caregivers were dedicated and did the best that they could considering the huge turn over of staff. Communication was nonexistent and the main phone number was rarely answered. After 3 years we decided to transfer my 93 year old Mom to a different facility. She went from being kept in a wheelchair for 3 years even though she can walk without assistance to never using one at all. She has scheduled activities from morning until bedtime and never takes a nap. The facility has courtyards that the residents are encouraged to enjoy and they are taken on frequent bus trips. My Mom never left the building previously unless I took her. The last straw was taking months of calling management for the refund that we were owed after the move.We finally called the owner and never got a response but finally received the check today.

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    The Rose Senior Living
    The Rose Senior Living
    The Rose Senior Living

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    Harmony Point

    Harmony Point

    2.7(7 reviews)
    3.5 mi

    Do not send your loved ones here. I will write a detailed review at a later time, but I have a…read moremoral obligation to state the following to warn other families and save them from this living nightmare. My mother in law has been there for only 6 months. Shortly after admitting her, we noticed that my mother in law was not bathed with very greasy hair, full and leaking diapers, feces on the toilet, etc. They said they were showering her but the amount of shampoo in the bottle we provided has hardly moved. Her room was a mess with feces never cleaned up (the smell was atrocious). She never had sheets on her bed, etc. We reported these issues to the director, Nathan, on 5/21/19 and as you can see from pictures taken 5/25/19, these issues were not resolved. This facility is unsafe. Just yesteday, I saw an unattended spill with a patient walking right by it. This facility is not properly staffed (1 staff for approx 20 patients after business hours). The director, Nathan, is a single point of failure for the facility and is in the wrong line of work. He should not be around the elderly and should not be the face of this facility. He has made alzheimers seem like a cake walk in comparison to how Harmony Point has treated both my mother in law and our family. My husband and I have medical power of attorney for my mother in law. Harmony Point has had their physician see my mother in law on at least 8 occasions without our knowledge and has also prescribed her 3 additional medications without our knowledge or approval. When one of these medications we did not know about was running out, Nathan called Family Protective Services on my husband and I for neglect - while we were on vacation. Yes, you read that correctly - the facility we pay $4k a month to care for my husband's mom has called FPS on us due to an RX running out that they never even had permission to give her in the first place. Nathan has outright lied to us in every conversation we have had with him and also blames the symptoms of Alzheimers on the patient and their family. They told us all the right things when we admitted her to the facility. Ever since, it has been a complete nightmare. We are moving her out of there asap and reporting to the state. This place needs to be shut down. I will write a much longer, detailed review at a later time. Update 9/23/19: hi Kate, nice to hear from you. Corporate was supposed to call us on 9/13 to follow up with next steps for my mother in law - still nothing. Just today, Jason called Nathan who told him our call with corporate would be tomorrow 9/24...which is laughable at this point. On 9/20, Nathan gave a paper full of lies about our family with a straight face. The letter also stated that you have been charging us $25/hr around the clock for a 1:1 care that we never were communicated about. I am reporting this facility for multiple issues including fraudulant charges. The only communication we have had is from us calling harmony point. Harmony point is a nightmare. Read your other reviews on here for reference and maybe do something about your main problem: Nathan. I have recordings and detailed documentation from all communications, so keep that in mind in your next response.

    On 4/1 was promptly contacted by Civitas. Shared my concerns about the care of the residents and…read moremanagement of Harmony Point and was told I would receive a reply. For obvious reasons, my review went up after making other arrangements for my mother. Since we are no longer financially connected, Civitas must believe their need to reply is unnecessary.

    Heavenly Care - our Heavenly Caregiver showing some Heavenly Love to our beautiful client!

    Heavenly Care

    4.1(21 reviews)
    6.4 mi

    We used Heavenly Care for my Dad while he was in hospice. The caregivers were wonderful. I would…read morenot recommend them due to an incident with one of the caregivers who was walking around our property (no reason for her to be outside) and her foot fell through a plank in our deck (not a damaged deck). We reported this incident immediately to HC. Alice, the owner contacted me and asked me to pay for the medical check using our homeowners policy. Are you kidding me, this was completely inappropriate - as they inspected our property before coming out and we were not the caregivers employer. We were losing our father and we were in no way financially responsible for this incident nor could we handle this kind of issue while facing the death of our father. I would definitely not recommend this company. I have been a healthcare administrator for over 30 years - and knew the procedures for employee incidents. This was so heartbreaking to have Alice to attempt to get us involved. I would not call this Heavenly Care........

    Despite extensive conversations at the initial meeting about the fact that my condition could very…read moremoment to moment, and so plans could change just like that. We were assured that this would not be a problem. Clearly, it was a problem. The first time we scheduled the information we received from the attorney changed and so we changed the dates at the last minute and then had to cancel. Then our second attempt we were told that it took too long and too much effort to get caregivers for me and that because we had canceled at the last minute even though we paid the fee that was a huge inconvenience.

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    Heavenly Care - Client and Caregiver - together for 12 years!

    Client and Caregiver - together for 12 years!

    Heavenly Care - Owner Alice Latino and Director of Nursing, Casey Ryan

    Owner Alice Latino and Director of Nursing, Casey Ryan

    Heavenly Care - Caregiver Beth showing some Heavenly Love to our beautiful client!

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    Caregiver Beth showing some Heavenly Love to our beautiful client!

    Tran's Senior Oasis - assistedliving - Updated May 2026

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