Forced us into a downgrade for same price because of minor booking discrepancies. Rude staff as…read morewell.

Driving in Naples traffic at peak hours was a walk in the park compared to understanding the Sixt…read morereturn process at stazione centrale. To return your car, you'll need to go to an underground parking lot ("Parcheggio Napoli Centrale - Parkinstation") with an entrance at the intersection of Via Bologna and P.za Giuseppe Garibaldi (drive to Luna Rossa coffee shop along P.za Giuseppe Garibaldiand make a left to go down to the garage). I parked the car in the "car rental return" area of the garage and took the keys upstairs to the train station. Note that there may be no sign for Sixt in the garage or attendant down there. The Sixt return desk in Garibaldi Station is downstairs on the lower level - take the escalator down inside the main station entrance. There are no signs for any of this and Sixt didn't answer the phone all afternoon, of course. The attendant from Sixt inside the station was so kind, once I found it! But the traffic situation is incredibly bad outside the station, you cannot park and it's all reserved for taxis. Be sure to take extra time for the hellish return process! Also, I had so many issues with them processing my existing reservation and I still haven't received a receipt - just make sure you're really adamant about getting a rental agreement and itemized receipt from the start. The whole pickup/return process was crazy confusing, but the car itself was in great condition. The employees were very, very kind and helpful despite the larger organizational issues!

We cannot express enough how wonderful Adolfo is. He is an excellent driver his vehicle was…read morespacious and comfortable for 7 people (and luggage)!Adolfo drove us on 4 separate excursions. He picked us up in Naples and drove us to Sorrento and then back at the end of our trip. He drove us along the Amalfi coast.For each experience, he was on time and super friendly. Would definitely recommend him to anyone.

We hired Adolfo for our Naples stop during our Europe trip and absolutely loved him. Very kind,…read moreknowledgable about the city, and professional. The car was in superb condition and was very comfortable. He even set us up with a tour guide for Pompeii even though it was last minute! Thank you for a wonderful time Adolfo!

This agency was amazing! Our flight was delayed multiple times and the agent stayed an hour past…read moreclosing time to make sure we would make our reservation. We had a long drive south and having to leave in the morning would have made it very difficult. She was a life saver! On top of that the car was very clean and fully charged.

What an adventure to go from an international airport to a rental car that has a good reputation in…read morethe States and attempt to work with getting the right contract that will minimize your stress. There are lots of bad Yelp reviews here but the young lady made my issues very minimal by explaining I needed full coverage, including car breakdown, and to reduce my headaches, I had to purchase the toll road reader, allowing me free passage through all tolls on the highways in Italy. It will not be cheap but why fly to Italy if you want to do this the cheap way? I am paying for peace of mind when you travel outside the States and want to reduce your risk of liability when you leave.

Dollar Car Rental is a rental car agency located outside the airport in Napoli, Italy…read more Almost all rental cars in Italy have manual transmissions so it's necessary to know how to drive a stick shift. My husband can drive a stick, but hasn't done so in years and didn't feel like "practicing" on the chaotic roads of Naples so we decided to rent an automatic. If you do find an automatic rental car, you'll be paying almost double the regular daily rental rate, but we didn't mind paying more money to feel more comfortable behind the wheel while driving in an unknown area. Keep in mind that the rental cars in Europe are a lot smaller than the cars in America. We rented a car that was supposed to hold 5 adults and 2 suitcases. When we received our car we realized our suitcases were way too big and we were only going to be able to fit one suitcase in the trunk and two suitcases would have to go in the backseat. We tried to upgrade to a larger car or SUV, but there weren't any larger vehicles available to rent so my sister got stuck riding in the backseat with two of our suitcases. Service wasn't the friendliest, but I guess that is to be expected at a rental car agency. I'd probably rent through another car rental service next time we are in Naples, but Dollar Car Rental got the job done "good enough".

Here's in Naples is the worse most corrupt disingenuous dishonest deceiving car rental any where in…read morethe world (I travel quite a bit), they over charge for everything, awful corrupt people at counter , I had a reservation on line soon after got there the price went up over €400, (notice not dollars ) after confronting the counter person at counter (name Enzo) he after talking to a colleague agreed he was wrong. Then he wended on and uncharged me 150 euros for a slightly bigger car , afterwards he asked for car insurance they wanted to charge me 500more euros, took the car went back three days later dropped it off after I was charged 374 euros went next door to Avis got the same car with insurance for 600 euros less, do yourself a Favor stay away, btw wrote main office an email still waiting for a reply, awful!!!

Be very careful if you book your car rental through Travelocity. We booked through Travelocity and…read morethe price for a Hertz rental car picked up in Naples, Italy for 2 weeks was 371.12. The insurance was an extra $154.00. We get to Naples and go into Hertz and was told that the car & its insurance was $1,747.77. Yep, you're reading it right. We weren't the only ones this happened to. Other people in line were outraged as well. Hertz told us that all the other car rentals were about the same price. What could we do but pay them. My next review will be blasting Travelocity. Same thing happened when we rented a car (through Travelocity) in New York and was charged an extra $300 at the car rental counter.

BEWARE!!!! WE GOT SCAMMED 750 EURO BY AVIS!!!! We got to Naples via train on Sunday. The rental…read moreplace was pretty easy to find, the agents were actually very helpful and showed us where to go to get the car. We noticed there was quite a bit of damage(dent on door, front bumper was scuffed up on both sides, all minor but still there) and took a video to show we didn't do this damage. We then drove from Naples to the Amafi coast where we parked the car and it didn't move for three days. When we drove back on Wednesday and dropped the car in the parking garage we had to go inside to drop the keys. In hindsight we should have demanded an agent do a walkthrough because three hours later we got a call that said we were going to have to pay 750 euro in damages to the car! Some of the damage they claimed we did was on the original agreement prior to us driving the vehicle! We went back and fourth we them for hours and they refused to take off the charges. The car literally sat for three days and was only driven twice. No one hit our vehicle and I definitely didn't hit anyone or anything! I will never rent from a company that allows foreigners to be scammed. Our flight was at 530 the next morning so we couldn't even go back and tell them to show us this damage. We did have third party insurance so it wasn't even about the money. I would highly recommend any other company and force them to do a walkthrough through after you drop off. Other companies had agents by their vehicles precisely for this reason. DO NOT USE AVIS overseas!

Bait and switch!! Never prepay for a rental with them. Rented a $65,000 dollar E Class Mercedes…read moreand they instead gave me a $28,000 dirty Audi A4. They claimed over and over again it was in the same "Class". This was of course a car less than 1/2 the cost of what I rented. Liars!!!!!! - Can't believe the car was even dirty!! - Horrible!!! They also took over 50 minutes to rent me the car!! Waste of time and robbed!! - Worst part of the entire trip to Italy!! - Used Enterprise/Eurocar in Venice. Rented a lower class car and they for free upgraded me to a much better Audi without a charge and rented the car in 8 minutes!! Never use Budget/Avis!!