This agency was amazing! Our flight was delayed multiple times and the agent stayed an hour past…read moreclosing time to make sure we would make our reservation. We had a long drive south and having to leave in the morning would have made it very difficult. She was a life saver! On top of that the car was very clean and fully charged.

What an adventure to go from an international airport to a rental car that has a good reputation in…read morethe States and attempt to work with getting the right contract that will minimize your stress. There are lots of bad Yelp reviews here but the young lady made my issues very minimal by explaining I needed full coverage, including car breakdown, and to reduce my headaches, I had to purchase the toll road reader, allowing me free passage through all tolls on the highways in Italy. It will not be cheap but why fly to Italy if you want to do this the cheap way? I am paying for peace of mind when you travel outside the States and want to reduce your risk of liability when you leave.

Unethical business. Second time I hire a car from them,…read moresecond time they try to screw me. This time they succeeded. They overcharged me for half empty tank of petrol. Total bill came up £132. Be aware when you sign at car return. Check everything you sign. They don't seem to understand that with these practices they lose business. In 5 years I only hired a car twice from them, while I have been very happy with the smaller competitors. This time I had to use them because they were the only ones open after midnight in Napoli. Avoid at all costs.

As you cant pick no stars I had to pick one…read more Dont ever use as tried to rip me off for $800 of extra charges for a missing licence plate. Disgruntled of california

If I could give less than one star I would..DO NOT RESERVE with them or Discover Cars. I have had…read moremy id/military ID for international driving, taken the test to drive, and even obtained an Italian social security number through it that is all to be able to drive and reside in Italy. They would not rent me my reserved car and will not issue a refund for my deposit because I didn't have a temporary international permit even though I already had everything to drive there. Enterprise/europcar/hertz all go above and beyond to make sure you're taken care of without hidden/extra charges. I CANNOT SAY THIS LOUD ENOUGH, DO NOT RENT WITH THEM OR DISCOVER CARS!!! Total SCAM and will leave you stranded!

16 Oct 2019, 11:01 PM…read more Save Sicily by Car review: If I could subtract 2 stars I would. We waited for 2 hours at Napoli airport and then they brought a car that was too small for our luggage and had no child seat in it. We requested ahead of time for both of those requirements. When we reminded them of our request they said they would find another car. After waiting 45 more minutes they brought us a car that was dirty and had a sensor light on for tire pressure. When we pointed that out they said the tires were fine, but that the sensor light wouldn't turn off even though the pressure was correct. We drove the car reluctantly, but trusted the service crew. That night we drove to Amalfi town with 4 adults and a baby in the car. We came back to Sorrento after dinner in Amalfi. In the morning, we were going to visit Mola di Bari, but noticed the left front tire was flat. We called the company and they sent someone who towed the car instead of just fixing the flat tire. When we complained, the company representative told us our only option would be that we'd need to go to Naples in order to get another car but they couldn't guarantee that there would be a car available. This would have been a grave inconvenience as we had no car to get there and we had plans in Mola di Bari that we would miss. The representative knew we were going to be driving on the Amalfi coast. The roads there are treacherous and we could have been killed if the tire would have flattened then. We are going to report this to everyone that we know. And if I find a governing body here, I will be letting them know too. Shame on your company for risking our lives. Newly found, sdditional information: I checked my credit card bill a few minutes ago and discovered that Sicily by Car charged me 4 times for their services. Once charged under "Sicily by Car" and the other 3 times under "PLN Rental Cars' on dates which we hadn't even rented the car. Beware of this cheating, dangerous company. Reply Report inappropriate content Be B Kent Level  Contributor 10 posts 24 reviews 4 helpful votes 145. Re: Sicily By Car??? Hi

Dollar Car Rental is a rental car agency located outside the airport in Napoli, Italy…read more Almost all rental cars in Italy have manual transmissions so it's necessary to know how to drive a stick shift. My husband can drive a stick, but hasn't done so in years and didn't feel like "practicing" on the chaotic roads of Naples so we decided to rent an automatic. If you do find an automatic rental car, you'll be paying almost double the regular daily rental rate, but we didn't mind paying more money to feel more comfortable behind the wheel while driving in an unknown area. Keep in mind that the rental cars in Europe are a lot smaller than the cars in America. We rented a car that was supposed to hold 5 adults and 2 suitcases. When we received our car we realized our suitcases were way too big and we were only going to be able to fit one suitcase in the trunk and two suitcases would have to go in the backseat. We tried to upgrade to a larger car or SUV, but there weren't any larger vehicles available to rent so my sister got stuck riding in the backseat with two of our suitcases. Service wasn't the friendliest, but I guess that is to be expected at a rental car agency. I'd probably rent through another car rental service next time we are in Naples, but Dollar Car Rental got the job done "good enough".

Very pissed off, terrible way of doing business. I was an hour late and they gave my car away to…read moreanother person. I have never been to a car rental that gives your car away if you have a delay. I don't recommend this rental company. I'm very pissed off. Even with a 3 month prior reservation, after delays that were not our fault this inexperienced company let someone else take our car. If you are going to book a rental car go with any other rental company except B-Rental. I am very pissed off yet again. Further more in order for us to get another car, we need to get in contact with the customer service. Let me tell you, shittiest customer service I have ever seen in my life. We have places to be and they are treating us like nothing. No answer from there service and no help. Never using this company ever again.

On 11 July 2022 I was scheduled to rent a car from your Naples Airport location while in Italy for…read moremy honeymoon. I had booked the car through Expedia, verified there would be no issues with my US Driver's License and pre-paid for the rental. When I arrived, your location was very busy, did not appear to have many vehicles and would not rent to me due to my US Drivers License. The requirement you conveyed to Expedia, which I read prior to my rental said an International Drivers license would be required if my drivers license did not use roman alphabet. My US Driver's License does us roman alphabet but you would still not rent to me. I was on with Expedia's help team for over 90 minutes trying to resolve the issue but your desk agents would not rent to me. I spoke to representatives at several other car rental brands and they did not require a international drivers license from someone with a US license. I went back to your agents twice and no one would help me. I believe the real reason you would not rent to me is that either you did not have the class vehicle that I reserved or that the location was choosing to rent to higher rate customers instead of me with a low internet rate. After more than 2 hours, during my honeymoon, I finally found another car rental company that charged more than 3 times the original reservation rate. I had no choice by to book that or add on 8 hours to arrive to my destination and rely on busses the rent of my trip. A few days later, I found another car that was more reasonably priced so I had to drive from Ravello back to Naples to exchange the vehicles. That round trip took almost 3 hours, plus extra gas, tolls, and time away from our plans. Picking up the final car from Sixt, still cost me more than what my original reservation with you. I believed that you owe me the difference in the cost of the rentals, plus 10 Euro for fuel, tolls on the Auto Strada X2, and my lost time during my honeymoon which was supposed to be a nice and relaxing trip. Your rental company ruined my short honeymoon on the Amalfi Coast!   I've followed up with you multiple times via email with no response so I'm going to leave you the worst reviews that I can on all the travel sites that I can think of. Important information International rentals may have different driver license requirements. An international driving license is required if the drivers' license is non-roman alphabet. Original Reservation  -  B-Rent  $321.54 Emergency Rental     -  Alamo    $356.33 Replacement          -  Sixt     $305.29 Total                            $661.62 Cost Difference                  $340.08

I have travelled multiple times in Italy and rented cars from a number of rental firms…read more We tried Avis Naples airport after joining the ' Preferred' Avis membership. The amount quoted on line when we booked ( with cover) was AUD 1400 for 6 days. This became 2900AUD at the desk. They pushed us to take extra cover and pay for Tolls ( when we didn't need this cover) We then had to battle with around 60 other tourists in 35 degrees with luggage to get on a bus that seated 12!! The worst thing that happened to us was we returned to the car at 9pm and couldn't open the door , the battery on the keys had died. We rang the breakdown number given on the set of keys and no one picked up. We tried numerous numbers and nothing until we got through to someone who couldn't speak English ! We ended up stranded on the side of the road for over 2 hrs before we got through. We have complained to global but they have written after 7 weeks to say they will do nothing !! This company does not care for its customers and put us at risk during the rental which cost exorbitant amounts. Last time Avis will get my custom.

Italy Trip - Day 2 - 4/8/26…read more When we arrived we walked directly off the plane and down a staircase when getting off the plane (just like the Lovable Lads of Liverpool) and directly into a crammed bus. Probably unnecessary, but i'm already thinking about pickpockets (which in my defense i'm always watching out for that, especially in big cities and on or near public transit - but now even more so). They drive us about 200 yards (would've been faster to walk than wait so long, but maybe that's a safety hazard, which is something they don't seem to care about here much otherwise, which is kind of refreshing in a weird way). We were then herded into the airport, while i watched a guy who was far behind us, skip past me and another 50 people or so. Another ten people that were behind me also broke in front of me. He must've had a hankering for pizza. -------------------------------------- Outside there was a line for citizens and a line for "all passports" or "tutti i" passports ("tutti" being "all" in italian? just don't call me "tutti frutti" okay?). Once we get inside the lines disappear, so it seemed kind of pointless to have us enter in lines outside and then come inside into just one big line again. That's not how we do in America. There then seems to be three lines - one for locals, and one for U.S. and or English speaking, and another for i don't what for - maybe for people that hate the "grind". There should have just been two groups: the people who's toilets flush and the water goes clockwise, and the other for peoples who's water flushes and goes counter clockwise (it's a joke, i know it's a myth, but they should do it anyway). When we walked up they asked if we were from the U.K. and although there's a lot of ugly / ugly toothed people from there i kind of took it as a compliment that we didn't scream "American" to them. Maybe i am a little cultured? After that we stop at a bathroom and i accidentally go into the family bathroom painted like a child's bathroom with airplane landing strip and one little room with two toilets.

Naples, Italy. The most 'freeform airport' I've experienced. I got to use NAP 2x, inbound…read morefrom IST, and outbound. The first visit was 12/1/24 during rush hour and it's very busy. Most flights are boarded outdoors as NAP is smaller relative to the number of flights serviced daily. The second was my return flight home via IST. Both times however I was able to use the small tech room to charge my electronics via 8 wall outlets. There are many charge stations throughout the waiting area and they service USB-A connections, much slower. When boarding begins each airline has its own protocols so be aware. Also gate announcements are made 30 min prior to departure times so you want to be super alert. Leave enough time cushion for unforeseen events like overcrowding in boarding areas, a bus to the plane and gate changes. Some users think NAP is chaotic; it can be. The positive to the experiences at NAP is food and clothes and sundries shopping: there are top notch stores, panettone even a Venchi outpost. The panini, sfogliatelle (2.3€) and pastries I've tested at NAP are top notch and for 5-7€ a piece, it's a bargain. Even cheaper is coffee, an espresso is 1.5€. Boarding is by zone and love that they board planes from the back seats to front: sensible and convenient. All in all a good average airport with superior food and shopping. End of Yelp.