As a new parent, the postpartum period is challenging enough without having to deal with the stress…read moreand disappointment of a difficult agency. While Stork and Sprout does have some excellent doulas on its team who provided great support and coaching, my experience with the agency's leadership was overwhelmingly negative. We had a particularly difficult time with Brittany. She demonstrated a pattern of manipulation, gaslighting, and lying, both to us and, from what I understand, to her own employees. Our contract promised consistent coverage, but the scheduling was erratic and communication was poor. We were left to wonder many nights if we would have support, and for several weeks, we only received 1 to 2 days of support instead of the 6 to 7 we paid for. When we requested a refund for the services not provided, Brittany refused and even fought our bank with out-of-context emails and more lies. She claims she "offered a refund" but is even today refusing to honor it as she says in the response. The lack of professionalism extended to some of the staff as well; one sick doula was sent to our home and intentionally caused our newborn physical pain. Brittany treated us like we were the difficult ones and responded with empathy-less chatGPT emails to manage the situation. We were also led to believe we would have one primary doula with a backup, but over the course of our service, we had seven different doulas come to our home. This complete lack of continuity made an already difficult period even more stressful. Based on my experience, I would advise new parents to skip Stork and Sprout and work directly with an independent doula. You will not only save the 30-40% extra fee the agency charges for scheduling, but you will also avoid the toxic and difficult management. This experience is unacceptable for a service that costs tens of thousands of dollars and demands payment upfront months ahead of providing the service. We were not able to switch easily due to the inflexible Carrot reimbursement process through the employer.

I truly couldn't have accomplished my VBAC goals without the incredible support of the Stork and…read moreSprout birth doula team. From the very first moment I needed them through labor and all the way until I was settled into the maternity floor with my new little boy, they were there every step of the way. Their calm presence, deep knowledge, encouragement, and advocacy made all the difference during such an intense and meaningful experience. I felt supported, empowered, and never alone. I am beyond grateful for their care and dedication and would wholeheartedly recommend Stork and Sprout to anyone preparing for birth--especially those pursuing a VBAC.

I found Lauren through the Evidence Based Birth website. I was so grateful to have a doula who was…read moreup to date on the research and would help support us in pushing against some unnecessary hospital conventions while still being generally pro-medicine. Lauren was very responsive and helpful throughout our pregnancy. We had great prenatal visits and texted and emailed about some concerns that arose. Lauren always replied promptly with great insight and calm. She was just the same way on the day I gave birth. I texted her early in the day that I was feeling contractions but I thought they might be Braxton Hicks. She suggested I focus on other things and time again in a few hours. Later that night it became clear I was going into labor. I waited a bit too long before asking Lauren to come - I had just started to feel the urge to push when she arrived. But I knew I was in safe hands. She drove me to the hospital while my husband grabbed our bag. Along the way she bent over so I could lean on her through the contractions. I gave birth to our beautiful baby girl 40 minutes after we arrived at the hospital. Lauren cooled my face with a cold towel and massaged me through the contractions. She also took lovely photos just after the birth. An hour later, I turned up my husband and said, "I could do that again." It was no doubt thanks in part to Lauren's emotional and physical support. She stayed another 2-3 hours after the birth as well to make sure we were all settled. Lauren has also been helping a new doula Emily train. Emily attended our birth as well and it was helpful to have her extra set of hands!

I sent an inquiry about availability and setting up a consultation for being my birth doula BUT…read moreShe's not accepting clients right now due to being a recent mom. I appreciated her prompt response to inform me.

We were incredibly lucky to have Thais as our postpartum doula for the first 6 weeks with our first…read morebaby. From the start, she was thoughtful and well prepared. She even came to our home beforehand to review what we had for the baby and helped us identify what we were missing. Thais truly loves babies and her work, and it shows in how gentle, attentive, and calm she is. She also organize our baby items very well, which made daily life much easier. Before her last week, she checked in to make sure I felt confident caring for the baby on my own and taught me essential skills like bathing the baby and using a baby carrier. As a first-time mom, her support made a huge difference. I highly recommend Thais to any new family.

I feel so lucky to have Thais helping me take care of my first newborn baby!…read more She has been so patient, passionate, knowledgeable and really into the details of everything. She also turned my husband and me into parents who are capable of handling different situations! She gave me good guidance on breastfeeding and pumping. And our cat loves her!

We had an outstanding experience with DOULAS by the BAY. They matched us with Mary Ann Cherie…read moreWolowski, who was with our family for the first eight weeks after our baby was born. She started right on the day after delivery while we were still at the hospital. This was incredibly helpful because it allowed my partner to focus on caring for our toddler while I recovered from my C-section and bonded with our newborn. Mary Ann was exceptional in every aspect of newborn and postpartum care. With her background as RN and an experienced nanny, she confidently took charge from day one. She handled everything--from swaddling and keeping the baby on a feeding schedule to making sure I stayed on track with pumping. She always had my pump parts cleaned, sterilized, and ready to use, which made those early weeks so much easier. She also gave me invaluable breastfeeding support. Thanks to her guidance, I established a full milk supply within just three days of my C-section, and I'm still successfully breastfeeding. She also referred us to an amazing lactation consultant who was an absolute game changer. Mary Ann was meticulous about everything baby-related and followed best practices in every detail. Her logging and tracking were incredibly thorough, giving us complete peace of mind. She was professional, respectful, organized, and kept everything spotless. The greatest gift she gave our family was rest. There were moments when it almost felt unreal how much recovery time my partner and I were able to get because we trusted her completely. She would even bring me a glass of iced water wherever I was--a small act of kindness that made a huge difference in my recovery. Because she took care of so much, I was able to focus on postpartum healing and even carve out time for simple self-care, like getting a haircut. Although her primary responsibility was caring for our newborn, she also formed a wonderful bond with our toddler and always made him feel included. She consistently went above and beyond by helping keep our home clean, making countless trips up and down the stairs without ever complaining, and never leaving before everything was tidied up--even if it meant staying a little past the end of her shift. We're incredibly grateful to Doulas by the Bay for matching us with someone who fit our family so perfectly. The agency made the process smooth, and Mary Ann exceeded every expectation we had. We wholeheartedly recommend Doulas by the Bay to any family looking for expert postpartum support. They gave us the gift of rest, confidence, and a much smoother transition into life as a family of four.

I reached out to find a birth doula and the initial meeting giving an overview of how they work was…read moreclear and straightforward. Doulas through this company are employees (not independent providers) and they stress that this is really good for always having a backup. We were then matched with 2 doula candidates and the scheduling process was easy and professional. However, we ultimately felt that these candidates were not properly trained or vetted. We never received any materials such as CVs for the doulas. The first doula said right away that she had never been a birth doula before and we would be her first birth. Her only experience was that she had been a night doula before. I was shocked that she had never even shadowed another birth doula as part of her training as a company employee. Bless her heart for being honest, but I did not want to pay to be her guinea pig. After this, I requested an additional candidate, but I was told the other one should be great. The second doula was also not a good fit. She kept emphasizing that at previous births hospital staff did not believe she was a birth doula (and thought she was just a family friend). It became clear why. I asked about her qualifications and she said she's working on her bachelor's degree even though she already has a master's degree. I thought this was strange and asked some follow up questions and ultimately could not determine what degree she had (maybe an associate's degree) or didn't have (definitely did not already have a master's). I also asked some basic medical questions about pain control and epidurals and she was not able to answer them. Ultimately we were able to find a wonderful birth doula through another matching company - experienced and with a real master's degree (in public health).

Had a great experience with Hope and Isabel! Made our life a lot easier and brought so much care…read moreand love to our little boy and family! Would certainly recommend them to anyone needing doula support!

Writing as the dad: hiring Mari made all the difference. She helped me understand my role in the…read moreprocess - what to do, when to step in, when to step back - which turned out to be huge during some critical decision moments. I came out of it more connected to my wife and our daughter than I ever expected. Warm, knowledgeable, never pushes an agenda. Highly recommend.

I highly recommend Khatherine of Duyan Care! She was the first night doula we've ever worked with,…read moreand immediately put us at ease with her friendly, professional and knowledgeable demeanor. Khatherine took incredible care of our son for three weeks and also helped with breastfeeding tips as we'd been having a lot of trouble with our baby's latch; despite working with multiple lactation consultants, it wasn't until Khatherine observed and provided some helpful feedback that my latch drastically improved and pain subsided almost immediately. Khatherine was gentle and calm with our son, and treated our entire household with care and respect. She would wash our bottles, fold any laundry, leave our space tidy and provide in-depth notes on her night shift which provided invaluable information. It was evident she is passionate about her job and truly cares about the babies and families that she works with.

We cannot recommend Rita M. highly enough! She was our night nurse for first born and was with us…read moreon our very first night home from the hospital. As first time parents, we were learning as we went, but Rita immediately brought a sense of calm into our home. From night one, Rita was warm, attentive, and genuinely listened to every one of our needs and concerns. She quickly felt like a member of our family. She actually held our baby for the majority of the night, which, to us, was truly above and beyond. This allowed us to get much needed rest and gave us complete peace of mind, knowing he was in the best hands. Those first six weeks with Rita were invaluable. As a first time mom, I was truly able to rest because I completely trusted her. She was also incredibly knowledgeable and supportive with breastfeeding, pumping, and storing and freezing breast milk, answering all of my questions with patience and encouragement. What really set Rita apart was how much she cared beyond her basic responsibilities. Without us even asking, she took the time to read the instruction manuals for the bottles we were using and our baby carrier to make sure we were using everything correctly. As new parents, those extra "gut checks" gave us so much confidence and reassurance. Rita didn't just care for our baby, she cared for our entire family. She educated us, supported us, and helped us build confidence as new parents. Even now, we still keep in touch with Rita and send her updates on our little guy. We truly feel like we've made a lifelong friend. Rita M is compassionate, knowledgeable, dependable, and an absolute gift to any family lucky enough to work with her.

TLDR: Liat is incredible. If there's one thing I would recommend to help you through your labor,…read moreit's having her by your side. She was the best decision we could have made. My husband and I went back and forth for months about whether we wanted to include a doula in our birth experience. After a lot of discussion, we decided to hire one for two reasons: first, we wanted someone who could help us advocate for ourselves in the hospital so we could stay as close to our birth plan as possible. Second, we wanted someone who could physically support me throughout labor. Liat is truly one of the most incredible human beings I've ever met. She became such an essential part of my birth experience that, looking back, I genuinely don't think I could have done it without her. To make a very long story short, I chose to be induced at 41 weeks after a lot of pressure and fear mongering from my doctors due to elevated amniotic fluid levels. I labored at the hospital until my contractions reached a certain intensity, and then Liat joined us. The moment she arrived, she jumped right in--rubbing my back, talking me through each contraction, and bringing such a calming presence into the room. For the next seven hours, she coached both my husband and me through contractions that were every 2-3 minutes apart. She constantly adjusted my laboring positions to help my baby descend and was incredibly attentive to the fetal monitor. Anytime my baby's heart rate dipped during a contraction, she immediately repositioned me to help him tolerate labor better. Those seven hours somehow flew by. I labored on the birth ball, in the bed, in the bathroom, and even did lunges at one point! Liat was always thinking one step ahead, using every tool and technique she had to help labor progress naturally. Eventually, I reached a point where I decided to get an epidural. I was exhausted, in pain, and my baby was having a harder time tolerating the contractions, with his heart rate decelerating during each one. After the epidural, my labor was paused to help baby, and I was able to rest for about an hour. When I woke up, the nurses wanted to talk about interventions (even the possibility of a C-section) because my labor "wasn't progressing"--despite the fact that they had just given me medication to stop my contractions. Liat immediately stepped in and advocated for us. She calmly explained that labor couldn't progress without contractions and suggested restarting the Pitocin, giving it time to work, and then reassessing before making any decisions. Sure enough, labor picked back up beautifully. A few hours later, I was fully dilated and effaced, but my baby's station was still a little high. Liat spent what felt like hours gently rocking my hips and helping my baby naturally move farther down into my pelvis until it was finally time to push. She stayed by my side every step of the way until our son was born later that afternoon. If you're on the fence about hiring a doula, I cannot recommend Liat enough. She advocated for me every step of the way, helped me navigate unexpected twists in my labor, and supported both me and my husband physically and emotionally throughout the entire experience. Her knowledge, calm confidence, and compassion made all the difference. A few weeks after our son was born, Liat came to visit us at home, and it honestly felt like having family over. Liat, we are endlessly grateful for everything you did to help bring our son safely into this world. We love you, and we can't wait to have you by our side again when it's time to welcome our next baby. Love, The Zimmerman Family

I had the most wonderfully redemptive unmedicated VBAC a few weeks ago, and it is difficult to…read moreoverstate how critical of a role Liat played in making that happen. My first birth had gone much differently than I had hoped (preterm labor that led to immediate C-section due to breech positioning). I had come to terms with that experience, but I was surprised to find in my second pregnancy that it would be difficult to escape those "labels" from my first pregnancy, making it harder to be given a fair shot at having a vaginal birth. Thankfully, I found Liat whose passion for VBACs is infectious and whose no-nonsense approach is grounding. In our conversations before the birth, my husband and I both appreciated the balance of her approach - she strongly believes in the benefits of physiologic birth, but she also recognizes there is a time and place for medical intervention. My primary hope for this birth was that I wouldn't undergo any interventions that I wasn't convinced I needed, and she was a trustworthy sounding board throughout the entire pregnancy and delivery to ensure that was the case. This time around, my baby decided to stay inside long past the due date, so I agreed with my provider that it would be a good idea to induce. This was pretty disappointing for me, but Liat was wonderful at helping me stay in a good headspace in those final days, checking in frequently via texts and calls. When it came time for delivery, she was every bit as exceptional as all her other reviews describe. When she arrived at the hospital, she took one look at me and knew exactly how to change my environment to help me relax. Sure enough, labor accelerated rapidly after she arrived. She massaged my back through every single contraction. She knew exactly what to say to keep my mind present and focused. When she was talking me through my contractions, they were noticeably more efficient. At one point, I almost wanted to give up and she knew exactly how to keep me going. And sooner than I could have dared hope, my baby arrived. I'm pretty sure I professed my love for Liat minutes after giving birth :) And just as she had been for the entire pregnancy and labor, she was a constant comfort and encouragement to us in the minutes, days, and weeks after the delivery as well. Liat takes absolutely no BS, but is also the warmest and most compassionate woman you've ever met. She's exactly who you want at your birth. I know I want her at my next one!

As first-time parents, we were looking for a postpartum night doula who qualified for Carrot…read morereimbursement and would be a good fit for our family; including our dog. After meeting Arrieanna virtually, we immediately felt comfortable with her. We worked with Arrieanna for the first 12 weeks after our son was born, and her support was invaluable. She provided overnight newborn care, helped with feedings, and offered breastfeeding support, including guidance on latching and reassurance about what was normal. She also taught us practical newborn care skills, such as swaddling and how to use various nursery items we had received as gifts. What stood out most was her kindness, positivity, and communication. Each morning, she provided detailed updates about feedings, diaper changes, and our son's overall disposition, giving us peace of mind. After a C-section and delivery complications, the overnight support allowed my husband and me to get much needed rest and be more present during the day. I highly recommend Arrieanna to any family looking for overnight postpartum support. If you want to prioritize rest and recovery during those early newborn months, Arrieanna is an incredible resource.

I worked with San Mateo Doula for about 6 weeks postpartum. Ari and Jessica were both wonderful…read morewith my son Luca. He was a fussy little guy who was keeping me up all night long. From his first night with Ari and Jessica, he was calm and barely made a peep all night! This put me at such ease. They were understanding and flexible when I was going through numerous bottles and nipples trying to find the right one. Sleep is so important for your postpartum recovery and mental health. I highly recommend anyone who is having a baby to hire a doula even if it's for one night a week. It truly does wonders for your recovery and mental health. Thank you Ari and Jess

Having Maira to take care of our baby boy was the best decision we made! She is incredibly…read moreprofessional, knowledgeable, and patient. Knowing our newborn was in such safe, capable hands allowed us to finally get some much-needed sleep with complete peace of mind. With her help, our baby boy is sleeping 10-12hrs through the night, at 12 weeks old. If you are looking for a trustworthy and experienced night doula in the Bay Area, look no further. Highly recommend!

After being referred by a 5 star reviewer here, we hired Maira hoping for a relaxing and supportive…read morepostpartum experience, but we were ultimately very disappointed with the level of care we received. Given the high out-of-pocket cost for a postpartum doula, the service fell far short of our expectations. While we did extend her initial contract, this was solely because I was in the thick of postpartum healing and desperately needed the night coverage, not because we were satisfied with the care. It was simply too difficult to try to find and adjust to someone new while managing a newborn and toddler. By the end, we ended up forfeiting the last two nights of the retainer fee to end things cleanly. There were several recurring issues regarding her care and reliability: Punctuality: She showed up late multiple times due to traffic or other reasons. While she did stay later to make up the hours, this ended up being highly disruptive to our night routine. Infant Care and Safety: On two separate occasions, our baby was left sitting in a blowout overnight. She also didn't change her diaper overnight while feeding. Additionally, I saw on our camera that she was lifting our baby by one leg during diaper changes, which is a known safety concern for infant hip development. Hygiene and Cleaning: Initially, our bottles and pump parts were not properly washed and were left with milk residue. She also left spit-up uncleaned in the bassinet and on the changing table. During the first week, instead of simply asking where our washer was, she left a dirty, spit-up covered burp cloth on my toddler's table. Sick Day Dispute: When she missed shifts due to illness, she charged us for a paid sick day--which was not in our contract--and blamed our baby for getting her sick. When I disagreed with this charge, she decided to end the contract. We ultimately gave up the last two days of our retainer fee because we no longer felt comfortable having her in our home by that point. The most frustrating part of this entire experience, however, was how defensive she was whenever I brought any of our concerns to her attention, rather than be receptive. Even when I gave her this feedback when we parted ways, she suggested that I shouldn't have extended the contract which was another way to shift the blame. Instead of alleviating our stress, navigating these mistakes and her defensive attitude created more anxiety for us. I cannot recommend this service for families looking for a seamless, professional postpartum support system. UPDATE/EDIT in response to the owner: The provider's response below is a perfect example of the exact defensiveness and lack of accountability I described in my review. To correct the record regarding her claims about how our contract ended: Communication of Illness: She claims she was not informed of illness in the home. I explicitly told her my newborn was sick during the shift before she got sick, and I even provided her with a thermometer and boogie mist to monitor and treat the baby overnight. She only got sick the subsequent shift, where I didn't think I had to tell her again that my newborn was still sick. The "Serious Illness" & Ending the Contract: She claims she ended our relationship because she became "seriously ill." It was a common cold, and she was well enough to work again just two days later. Furthermore, she did not end the contract because of the illness itself--she only ended the contract after I refused to pay her for a paid sick day that was never in our agreement.

Do yourself a favor, and get a doula if you're expecting. If you want a positive birth story to…read moreconfidently get yourself through newborn phase, then Deja is whom you should hire. Deja has the most amazing human touch - she can read the room, read through the anxiety and confusion a first time expecting parent has, and guide you and your SO to make a clear decision together. She taught us SO much more than all hours of Kaiser classes we sat through. She prepared us for the world of labor, delivery, and post partum care better than my OB/Gyn. Most of all, Deja helped advocate for US - mine and my husband's needs, preferences, and most of all, our personality. My husband was skeptical of the need, and now he admits it was the best investment we spent since mental stress is priceless. I was so confident, informed, and calm from her lessons and tips that when my water broke, I didn't even call her until a few hours later since I knew what signs to watch for. My labor was only about 5 hours on a busy December afternoon, most of which was in a triage room with Deja calmly setting my mind and my body up for a stressless, all natural birth. When I couldn't get comfortable, she read my body queues and helped me get a push bar installed on the delivery room bed and I was able to crouch down standing atop the bed! Deja literally, worked her magic, channeled her energy into me, and helped me successfully deliver our rainbow baby - and an amazing story to share for years to come. Congratulations, you're expecting - now get a doula. If you're lucky, you'll get to experience it under Deja's magical, compassionate, expert care.

We chose to do private birth classes with Deja in preparation for birth and would highly recommend…read moreher! She answered all of our (many) questions and we left each class feeling excited and informed. We feel super confident going into our birth that we know what to expect and will be able to make informed decisions that are best for us and our baby when the time comes. Thank you, Deja, for being such a wonderful and supportive resource!